• 지식경영연구
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• 제14권5호
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• pp.101-120
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• 2013

The effective management of knowledge has become one of the critical success factors in current organizations. In spite of the extensive use of Knowledge Management System (KMS), useful information and knowledge resources are still transmitted through personal networks among people in organizations. Thus, social network theory which focuses on social relationships in organization can be a fruitful theoretical resource for enhancing Knowledge Management (KM) performances. In this study, we investigate the effects of intra-team network characteristics (i.e., group density and degree of centralization) and external boundary spanning activities on knowledge management performances of a team. We also acknowledge that all group members do not necessarily agree on the team goal and actively disseminate useful information and knowledge. Drawing on the political perspective on KM which emphasizes the role of trust among group members, we examine the mediating effects of team trust between internal/external network characteristics and KM performances. From the data of 220 teams in financial companies in Korea, we found that: (1) group density had positive effects on KM performances (i.e., knowledge creation, sharing, and use). (2) However, centralization was not significantly associated with KM performances. (3) Team trust was found to be an important factor mediating the relationship between intra-team network characteristics, boundary spanning activities, and KM performances. Based on these results, we discuss and suggest possible implications of the findings when designing and implementing KM practices.

• 산업경영시스템학회지
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• 제47권1호
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• pp.28-40
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• 2024

Maintaining the permanence of a company in the current rapidly changing business environment is not an easy task. Rather, the lifespan of a company can be said to be gradually decreasing. As such, the author of this paper, which describes the current market environment, is the sales organization of a large company. While leading the company, I thought about how to overcome the rapidly changing market and create an organization that continues to grow. As a result, I succeeded in creating an organization that continued to grow over the past two years, and the main activity of this result was the use of sales computer. It was clear that it was an information sharing activity. This can be said to be a result of proving that a series of activities to create and share information is important for the sales organization of ICT companies to actively respond to the rapidly changing market environment. Therefore, this study attempted to examine the relationship between knowledge management and business performance in the sales field of ICT companies, which has not been covered so far. Knowledge management is a four-stage activity from a process perspective, divided into knowledge creation, knowledge storage, knowledge transfer, and knowledge utilization. did. As a result of the study, first, knowledge management activities, such as knowledge creation and knowledge storage, were found to have a significant impact on financial performance. Second, knowledge management activities such as knowledge creation, knowledge storage, knowledge transfer, and knowledge utilization were all found to have an impact on non-financial performance. In the end, this study confirmed that efforts to turn tacit knowledge into knowledge in order to respond to the ever-changing ICT market are ultimately an important factor in growing a company.

• 한국산학기술학회논문지
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• 제20권8호
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• pp.594-603
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• 2019

대형항공사(Network Carrier)와 저원가항공사(Low Cost Carrier)의 양분화된 영업환경에서 승객의 서비스에 대한 다양한 요구와 항공사의 수입보존을 위해 대 내외적으로 무한 경쟁에 직면하고 있다. 이러한 환경 속에서 기업의 성과를 위해 21세기 지식정보화 사회를 맞이하여 기업들의 새로운 지식을 창출하고 활용하기 위한 노력은 기업의 장기적 생존을 결정하는 핵심적인 경쟁우위 도구로 간주되어 왔다. 따라서 본 연구에서는 항공사 구성원의 조직문화유형, 지식공유 활동, 조직업무 효과성 사이의 총체적인 관점에서 어떠한 인과관계를 밝히고자 한다. 본 연구의 대상은 K와 A항공사에 사전협조를 구하여 종사자를 대상으로 자료 수집을 실시하였다. 연구 대상자는 K와 A항공사에 재직 중인 종사자를 대상으로 2019년 5월 1일부터 2019년 5월 17일까지 실시한 설문조사 450명의 자료를 분석에 사용하였다. 자료 분석을 위해 SPSS Statistics 22.0과 AMOS 22.0 통계프로그램을 사용하였으며, 분석결과는 다음과 같다. 첫째, 항공사 구성원의 조직문화 유형이 지식공유에 미치는 영향을 살펴보면, 창의혁신문화, 관계집단문화, 위계지향문화 모두 지식공유에 유의한 정의 영향을 미치는 것으로 나타났다. 둘째, 항공사 구성원의 지식공유는 조직업무 효과성에 유의한 정의 영향을 미치는 것으로 나타났다. 셋째, 조직문화 중, 창의혁신문화, 관계집단문화, 위계지향문화 모두 조직업무 효과성에 유의한 정의 영향을 미치는 것으로 나타났다. 넷째, 조직문화와 조직업무 효과성의 관계에서 지식공유는 매개효과가 있는 것으로 나타났다. 본 연구의 결과를 통해 향후 항공업계의 조직업무효과성 향상을 위해서는 지식공유의 역할을 제시하고, 지식공유를 위한 조직문화 형성의 틀 마련의 중요성을 제공해 주었다.

• 지식경영연구
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• 제10권3호
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• pp.51-80
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• 2009

The purpose of this study is to empirically analyze the impact that occurs when Korean organizations make practical use of various information technology tools and systems in the knowledge management process, such as sharing, learning and creating knowledge. Such a process is usually made through online and offline knowledge management activities. This paper also verifies how the externalization of tacit knowledge, and the internalization of explicit knowledge via the Internet and offline socialization activities have altered the mechanisms of knowledge transfers inside organizations. For the research, a survey was conducted on the satisfaction and usability levels of information technology, and the impact of IT usage on the results of knowledge management activities and knowledge transfers. 622 Korean organizations were surveyed, including major listed firms and public organizations. The results were examined as an online/offline integration process using SECI's Model proposed by Nonaka (1994, 1995). The analysis shows that information technology satisfaction and the usage of information technology help accelerate the pace of the knowledge flow and amplify the volume of the knowledge transfer by boosting the externalization and internalization processes-also known as knowledge management activities. However. there is no distinct correlation between information technology and socialization, an offline knowledge transferal activity. In particular, the quality of knowledge-an end result of knowledge transfer-does not improve merely by the externalization of online knowledge and instead requires the internalization of knowledge processes. Above all, the research reveals that offline socialization processes vastly contribute to the improvement of knowledge quality. This paper suggests that in order to ensure a transfer of quality knowledge, an organization or a company should focus on the use of information technology rather than the satisfaction level of information technology, and that knowledge transfers via the Internet has limitations in creating high quality of knowledge. For an organization to ensure the transfer of high-quality knowledge, the organization should not entirely hinge the transfer of knowledge online, as it is essential to have an offline method-a form of socialization such as a 'community of practice.'

• 디지털융복합연구
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• 제17권1호
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• pp.29-36
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• 2019

본 연구에서는 문화체육관광부의 지식관리사례를 분석하여, 지식관리 비전과 추진조직 및 지식관리활동체계를 살펴보았다. 이를 통해 정부부문의 성공적인 지식관리를 추진하는데 있어 시사점을 밝혀내고자 하였다. 연구대상이 된 문화체육관광부의 경우 매년 매일경제신문사와 행정안전부가 공동주관하는 "2018년 지식대상" 평가에서 정부부문 중지식관리 활동을 훌륭하게 수행했다는 평가를 받은 기관이다. 본 연구에서는 문화관광부의 지식관리 담당자들을 대상으로 심층인터뷰를 진행하여 정부부문의 지식관리에 대한 성공요인을 분석하였다. 우선 지식관리 비전 및 전담조직의 역할이 매우 중요했다. 또한 지식관리시스템을 통해 효과적으로 지식을 획득하고 공유, 축적하여 조직구성원들이 활용하도록 하고 있었다. 아울러 지식관리활동에 대한 적절한 보상체계 역시 중요한 성공요인이라고 할 수 있다. 따라서 지식관리 활동을 독려할 수 있도록 공공 기관 등에서는 지식공유 활동에 대한 경제적 보상제도 및 인사가점 등의 유인시스템을 구축할 필요가 있다.

• The Journal of Asian Finance, Economics and Business
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• 제8권2호
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• pp.583-593
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• 2021

The purpose of this study was to examine the relationship between transformational leadership and organizational performance with readiness to change and empower knowledge sharing quality as mediating variables. The survey was conducted by collecting the respondents' data by filling up forms which were designed using the google form application and collecting it using WhatsApp. This was performed on 400 respondents, encompassing employees from the National Agency of Drug and Food Control in Indonesia. The research model adopted was validated using Structural Equation Modeling technique with AMOS tool. The findings showed transformational leadership as a significant predictor of readiness to change and it proved relevant in empowering knowledge sharing quality, which in turn affects organizational performance. Furthermore, the effects of both two mediating variables was also examined, and only readiness to change significantly influenced the relationship between predictors of transformational leadership and organizational performance. The findings of this study showed the need for transformational leaders as the research focused on understanding the differences in employee character. This is required to encourage better performance by empowering quality knowledge dissemination mechanisms, with continuous in-house training activities. Therefore, the model adopted in this research and the hypotheses prove the direct effect of transformational leadership on organizational performance, achievable through the mediating role of readiness to change.

• 융합정보논문지
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• 제11권7호
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• pp.91-103
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• 2021

지식경영이 조직의 중요한 역량으로 인식되면서, 조직들은 지식경영 정책, 기술 등에 지속적으로 투자를 하고 있다. 지식경영은 조직원의 핵심 지식에 대한 공유가 선제적으로 요구되나, 지속적인 지식경영 활동을 위한 공유 활동이 이루어지지 못하고 있다. 본 연구의 목적은 조직의 협력적 커뮤니케이션을 통한 상호 교환 노력이 구성원의 지식공유 의도에 미치는 영향을 검증하는 것이다. 연구는 지식경영 정책을 도입한 조직의 근로자들을 대상으로 설문을 하였으며, 326개의 표본을 구조방정식모델링에 적용하여 연구 가설을 검증하였다. 분석 결과, 협력적 커뮤니케이션 구성 요인(합리성, 상호 피드백, 공식성)이 지식공유 의도에 긍정적 영향을 주었으며, 업무 상호의존성과 지식 영역성이 협력적 커뮤니케이션과 지식공유 의도 간의 관계를 조절하였다. 연구는 구성원의 지식공유 향상을 위해 조직이 추진해야 할 활동 전략을 제시하였다는 측면에서 시사점을 가진다.

• 한국정보기술응용학회:학술대회논문집
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• 한국정보기술응용학회 2005년도 6th 2005 International Conference on Computers, Communications and System
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• pp.139-142
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• 2005

Recently research interest in Knowledge Management (KM) has grown rapidly. Companies regard intellectual capital as important asset and strive to deploy KM in an organization to gain a competitive edge. Many organizations currently engage in knowledge management in order to leverage knowledge both within their organization and externally to their shareholders and customers. Most of the previous research related to KM are dedicated to investigate the role of information technology in extracting, capturing, sharing, coverting organizational knowledge. Knowledge workers, however, are paid less attention though they are the key players in KM activities such as knowledge creation, dissemination, capture and conversion. We regard knowledge workers as a major component of KM and starting point of understanding organizational knowledge activities. Therefore we adopt a method to understand and analyze knowldge workers' social relationships. In this paper we investigate Social Network Analysis (SNA) as a tool for analyzing knowledge network. We introduce the basic concept of SNA and suggest a framework for implementing knowledge network by explaining how SNA can be used for analyzing knowledge network. We also propose a numerical method for identifying knowledge workers using SNA after classifying knowledge workers. The suggested method is expected to help understanding key knowledge players within an organization.

• 정보처리학회논문지D
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• 제17D권3호
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• pp.209-222
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• 2010

기업에서 경쟁이 심화됨에 따라 경쟁력의 원천 중 하나로 주목받고 있는 것이 지식이다. 이러한 지식자원을 공유하고 활용하기 위해서 국내외 지식경영을 수행하는 많은 기업들은 CoP(Community of Practice)를 운영하고 있다. 최근에 기업에서 운영하는 CoP는 본래의 비공식적이며 자발적인 성격에서 벗어나 조직의 전략적인 목적을 달성하기 위해 경영진들에 의해서 주도되며 공식적인 지원을 받고 있다. 하지만 기업의 이러한 전략적 운영은 본래의 성격에서 벗어날 수 있을 뿐만 아니라 CoP 참여자의 자발성마저 저해하는 상황이다. 특히 CoP 참여자마다 개인적 특성으로 인하여 참여동기와 선호하는 보상 유형에 차이가 있기 때문에 CoP 운영에 있어서 많은 주의가 필요하다. 본 연구는 CoP를 운영하는 기업 내 CoP 참여자 114명의 설문분석을 통하여 참여동기와 보상유형을 살펴보고, 참여동기-보상 간의 적합성이 어떻게 참여자들의 CoP 몰입과 지식공유활동에 영향을 끼치는 것인지를 실증분석하였다. 분석 결과, 즐거움, 호혜성, 심리적 보상, 금전.지위보상 등이 참여동기-보상 적합에 영향을 끼치는 것으로 나타났고, 이러한 동기-보상 적합이 CoP 몰입을 이끌며, 궁극적으로 몰입이 지식공유활동에 긍정적 영향을 끼쳤다. 즉, 내적동기, 외적동기, 내적보상 및 외적보상들이 상호 복합적으로 연관작용하여 CoP 몰입과 지식공유활동에 영향을 끼친다는 점에서 기업들은 CoP 활성화를 위하여 동기적 측면과 보상적 측면을 충분히 고려해야 할 것이다.

• 한국데이타베이스학회:학술대회논문집
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• 한국데이타베이스학회 2008년도 연합학회학술대회
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• pp.405-412
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• 2008

It is certain that knowledge sharing is critical phenomenon to be concerned in web 2.0 days. Today, people can learn anything they want to know such as recipes or even with regard to the knowledge in the specific field through internet. In this trend, blog has settled down to the major part of Web 2.0 culture. There are various kinds of activities through blog vigorously. Still, people can not recognize how important information they upload is, i.e., they should take the responsibilities for information so that it can be more clear, exact and trust-building.