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http://dx.doi.org/10.22156/CS4SMB.2021.11.07.091

The Influence of Collaborative Communication on the Intention to Share Knowledge: Analysis of the Moderating Effect of Task Interdependence and Territoriality  

Hwang, Inho (College of General Education, Kookmin University)
Publication Information
Journal of Convergence for Information Technology / v.11, no.7, 2021 , pp. 91-103 More about this Journal
Abstract
As knowledge management is recognized as an important competency of organizations, organizations are continuously investing in knowledge management policies and technologies. Knowledge management preemptively requires employees to share knowledge, but sharing activities for continuous knowledge management have not been performed. The purpose of this study is to verify the effect of the organization's mutual exchange efforts through collaborative communication on the knowledge sharing intention of its employees. The study surveyed workers of organizations that operate knowledge management policies and verified the research hypothesis by applying 326 samples to structural equation modeling. As a result of the analysis, factors of collaborative communication(rationality, reciprocal feedback, formality) had a positive effect on the intention to share knowledge, and task interdependence and territoriality had a moderating effect on the relationship between collaborative communication and intention to share knowledge. The study has implications in terms of suggesting an activity strategy that an organization should pursue to improve knowledge sharing among its employees.
Keywords
Intention to share knowledge; Rationality; Reciprocal Feedback; Formality; Task interdependence; Territoriality;
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