한국산학기술학회논문지 (Journal of the Korea Academia-Industrial cooperation Society)

  • 제20권8호
  • /
  • Pages.594-603
  • /
  • 2019
  • /
  • 1975-4701(pISSN)
  • /
  • 2288-4688(eISSN)
한국산학기술학회 (The Korea Academia-Industrial cooperation Society)
권호 표지
DOI QR코드

DOI QR Code

항공사 구성원의 조직문화 유형이 조직업무 효과성에 미치는 영향: 지식공유의 매개효과를 중심으로

Effects of the Organizational Culture Types of Airline Members on the Effectiveness of Organizational Work: Focusing on the Mediating Effect of Knowledge Sharing

  • 투고 : 2019.06.13
  • 심사 : 2019.08.02
  • 발행 : 2019.08.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

대형항공사(Network Carrier)와 저원가항공사(Low Cost Carrier)의 양분화된 영업환경에서 승객의 서비스에 대한 다양한 요구와 항공사의 수입보존을 위해 대 내외적으로 무한 경쟁에 직면하고 있다. 이러한 환경 속에서 기업의 성과를 위해 21세기 지식정보화 사회를 맞이하여 기업들의 새로운 지식을 창출하고 활용하기 위한 노력은 기업의 장기적 생존을 결정하는 핵심적인 경쟁우위 도구로 간주되어 왔다. 따라서 본 연구에서는 항공사 구성원의 조직문화유형, 지식공유 활동, 조직업무 효과성 사이의 총체적인 관점에서 어떠한 인과관계를 밝히고자 한다. 본 연구의 대상은 K와 A항공사에 사전협조를 구하여 종사자를 대상으로 자료 수집을 실시하였다. 연구 대상자는 K와 A항공사에 재직 중인 종사자를 대상으로 2019년 5월 1일부터 2019년 5월 17일까지 실시한 설문조사 450명의 자료를 분석에 사용하였다. 자료 분석을 위해 SPSS Statistics 22.0과 AMOS 22.0 통계프로그램을 사용하였으며, 분석결과는 다음과 같다. 첫째, 항공사 구성원의 조직문화 유형이 지식공유에 미치는 영향을 살펴보면, 창의혁신문화, 관계집단문화, 위계지향문화 모두 지식공유에 유의한 정의 영향을 미치는 것으로 나타났다. 둘째, 항공사 구성원의 지식공유는 조직업무 효과성에 유의한 정의 영향을 미치는 것으로 나타났다. 셋째, 조직문화 중, 창의혁신문화, 관계집단문화, 위계지향문화 모두 조직업무 효과성에 유의한 정의 영향을 미치는 것으로 나타났다. 넷째, 조직문화와 조직업무 효과성의 관계에서 지식공유는 매개효과가 있는 것으로 나타났다. 본 연구의 결과를 통해 향후 항공업계의 조직업무효과성 향상을 위해서는 지식공유의 역할을 제시하고, 지식공유를 위한 조직문화 형성의 틀 마련의 중요성을 제공해 주었다.

This purpose of this study is for an Airline company to discover and utilize new knowledge because knowledge and information are considered core tools for achieving high performance and competitive advantage, and achieving high performance and competitive advantage will surely determine the long-term survival of airline companies. Therefore, this study aims to reveal the causal relationships among different types of organizational culture, the knowledge sharing activities and the effectiveness of organizational work by airline members from a holistic viewpoint. The results of analysis are as follows. First, when examining the effects of the organizational culture types of airline members on knowledge sharing, a creative innovation culture, a relational group culture and a hierarchical orientation culture all showed positive effects on knowledge sharing. Second, the knowledge sharing by airline members showed a significant positive effect on the effectiveness of organizational work. Third, the creative innovation culture, the relational group culture and the hierarchical orientation culture all showed positive effects on the effectiveness of organizational work. Fourth, knowledge sharing did not have a mediating effect on the relationship between organizational culture and the effectiveness of organizational work.

키워드

참고문헌

  1. J. P. Lim, "A study on the enhancement plan to develop an MRO business complex at Cheongju International Airport based on low cost carriers", International Journal of Tourism and Hospitality Research, Vol.30, No.7, pp.113-128, 2016. DOI: https://doi.org/10.21298/ijthr.2016.07.30.7.113
  2. Y. S. Park, I. S. Park, "The effect of airline quality of service on airline's image: to the international passenger of national airlines", Journal of Tourism Management Research, Vol.86, pp.777-796, 2018. DOI: https://doi.org/10.18604/tmro.2018.22.7.37
  3. W. Y. Lee, "An exploratory study on fsc's efficient business strategy by comparison with lcc's business strategy", Journal of the Aviation Management Society of Korea, Vol.15, No.2, pp.77-92, 2017.
  4. S. K. Hong, S. B. Lim, J. N. Kim, H. M. Lee, "The formation of creative economy eco-system using content analysis", The Journal of Internet Electronic Commerce Research, Vol.15, No.3, pp.111-131, 2015.
  5. M. S. Jung, "The effect of success factors of corporate knowledge management on business fidelity and organization performance: focusing on the mediating effect of organizational learning", Journal of Korea Academia-Industrial cooperation Society, Vol.18, No.11, pp.381-389, 2017. DOI: https://doi.org/10.5762/KAIS.2017.18.11.381
  6. T. H. Davenport, W. David, M. C. Beers, "Successful knowledge management projects", Sloan Management Review, Vol.39, No.2, pp.45-58, 1998.
  7. J. Sandars, "Knowledge management: information technology", Work Based Learning in Primary Care, Vol.2, No.3, pp.202-207, 2004.
  8. S. S. Kim, "A study on the relationship among success factors of knowledge management, knowledge sharing, and organizational performance", Journal of Institute for Insurance and knowledge Myong Ji University, Vol.3, No.1, pp.255-282, 2005.
  9. S. H. Song, "A relationships between knowledge management performance and influence factors of knowledge management in small and medium-sized enterprises", Knowledge Management Review, Vol.6, No.2, pp.1-22, 2005.
  10. D. Sedera, G. Gable, T. Chan, "Knowledge management for ERP success.", PACIS 2003 Proceedings, pp.96-97, 2003.
  11. H. Kim, K. H. Park, "The impact of collaboration process and capabilities on innovation performance in convergence environmen", Journal of Digital Convergence, Vol.13, No.5, pp.151-158, 2015. DOI: https://doi.org/10.14400/jdc.2015.13.5.151
  12. S. Al-Hawamdeh, "Knowledge management: re-thinking information management and facing the challenge of managing tacit knowledge", Information Research, Vol.8, No.1, pp.1-8, 2002.
  13. I. S. Kim, "Knowledge management : Disciplinary links and research directions", Korean Management Review, Vol.28, No.3, pp.567-587, 1999.
  14. K. C. Lee, N. H. Jung, "A study on the relationship between individual knowledge cycle process on its knowledge management efficiency", Knowledge Management Review, Vol.3, No.2, pp.31-48, 2002.
  15. P. E. Bierly, A. K. Chakrabarti, "Technological learning, strategic flexibility, and new product development in the pharmaceutical industry", IEEE Transactions on Engineering Management, Vol.43, No.4, pp.368-380, 1996. DOI: https://doi.org/10.1109/17.543979
  16. T. Stewart, C. Ruckdeschel, "Intellectual capital: The new wealth of organizations", Performance Improvement, Vol.37, No.7, pp.56-59, 1998. DOI: https://doi.org/10.1002/pfi.4140370713
  17. D. J. Knight, "Performance measures for increasing intellectual capital", Strategy & Leadership, Vol.27, No.2 pp.22-27, 1999. DOI: https://doi.org/10.1108/eb054632
  18. S. Y. Cho, J. S. Lee, "A study on the airline organizational culture of organizational commitment and turnover intention", Journal of Tourism and Leisure Research, Vol.24, No.8, pp.163-181, 2012.
  19. B. R. Seo, J. Y. Baek, "A study on the relationships between emotional labor, job characteristics, and organizational culture: the case of secretaries", Journal of Secretarial Studies, Vol.19, No.1, pp.105-124, 2010.
  20. K. N. Lee, A study on the effects of leadership and organizational culture on the organizational effectiveness of venture business. Doctoral Thesis, Inchon National University of Korea, pp.36-40, 2002.
  21. R. E. Quinn, J. R. Kimberly, The management of transitions. New futures: the challenge of transition management. New York: Dow Jones-Irwin. 1984.
  22. D. R. Denison, G. M. Spreitzer, "Organizational culture and organizational development: A competing values approach", Research in Organizational Change and Development, Vol.5, No.1, pp.1-21, 1991.
  23. K. Y. Jung, J. H. Lee, C. S. Seo, "The effectiveness of the organization culture in f & b department for hotels by operation types", Korean Journal of Hospitality and Tourism, Vol.11, No.1, pp.217-244, 2002.
  24. M. Gibbert, H. Krause, "Practice exchange in a best practice marketplace", Knowledge Management Case Book: Siemens Best Practices, pp.89-105, 2002.
  25. S. Wang, R. A. Noe, "Knowledge sharing: A review and directions for future research", Human Resource Management Review, Vol.20, No.2, pp.115-131, 2010. DOI: https://doi.org/10.1016/j.hrmr.2009.10.001
  26. W. S. Kang, "Redesigning the organizational performance measurement system: From the perspective of organizational learning theory", The Korea Association for Policy Studies, Vol.13, No.2, pp.117-142, 2004.
  27. D. W. Organ, Organizational citizenship behavior: The good soldier syndrome. Lexington Books/DC Heath and Com, 1988. DOI: https://doi.org/10.2307/2393071
  28. S. K. Roh, J. S. Kwon, "The effect of knowledge sharing on absorptive capacity, psychological capital and innovative behavior", Journal of Decision Science, Vol.23, No.1, pp.87-100, 2015.
  29. Y. O. Hong, H. L. Lee, "Research articles: Hotel restaurant staff perceived psychological ownership impact of organizational trust, and organizational citizenship behavior", Journal of Foodservice Management, Vol.15, pp.273-292, 2012.
  30. H. H. Bang, "A study on the perception of knowledge sharing by mentor's experience in mentoring", The Journal of Cultural Exchange, Vol.5, No.3, pp.137-155, 2016.
  31. P. Jang, K. S. Hong, "The moderating effect of external knowledge transfer on the antecedents and performance of knowledge sharing", Journal of Institute for Insurance and knowledge Myong Ji University, Vol.8, No.1, pp.117-147, 2010.
  32. W. S. Choi, K. H. Cho, "The impact of multiple leadership of team leader within corporate organization in team effectiveness: analysis of difference between large company and small businesses", Korean Corporation Management Review, Vol.53, pp.57-45, 2014.
  33. K.S. Seo, A study on the effects of organizational competency on the organizational effectiveness in the Seoulmetropolitan government. Doctoral Thesis, University of Seoul of Korea, pp.34-39, 2017.
  34. K. H. Kwon, A study on the effect of emotional labor on organizational effectiveness. Doctoral Thesis, University of Seoul of Korea, pp.42-45, 2017.
  35. S. G. Cohen, D. E. Bailey, "What makes teams work: Group effectiveness research from the shop floor to the executive suite", Journal of Management, Vol.23, No.3, pp.239-290, 1997. DOI: https://doi.org/10.1177/014920639702300303
  36. S. J. Jeon, I. J. Kim, "A study on the relationships between trust and organizational effectiveness", Journal of Secretarial Studies, Vol.15, No.2, pp.75-96, 2006.
  37. E. A. Locke, The nature of cause of job satisfaction. In Dunnette ed. Handbook of Industrial Organizational Psycholigy, Chicago; Rand McNally, 1976.
  38. K. Y. Ahn, "The effect of information technology system on knowledge management activities and moderating effect of industrial type", Journal of Korea Safety Management & Science, Vol.14, No.3, pp.37-243, 2012. DOI: https://doi.org/10.12812/ksms.2012.14.3.237
  39. S. B. Choi, K. L. Ha, "A study of critical factors for technological innovation of Korean manufacturing firms", Journal of Industrial Economics and Business, Vol.24, No.1, pp.1-24, 2011.
  40. D. W. De Long, L. Fahey, "Diagnosing cultural barriers to knowledge management", Academy of Management Perspectives, Vol.14, No.4, pp.113-127, 2000. DOI: https://doi.org/10.5465/ame.2000.3979820
  41. R. Ruggles, "The state of the notion: knowledge management in practice", California Management Review, Vol.40, No.3, pp.80-89, 1998. DOI: https://doi.org/10.2307/41165944
  42. Y. S. Jang, "The effects of organizational culture type on the knowledge sharing", Korean Journal of Business Administration, Vol.23, No.5, pp.2793-2813, 2010.
  43. S. K. Kim, C. S. Jang, "The effects of organizational culture type on the knowledge creation: Focusing on the recognition of Chungcheongnam-do civil servants", Journal of The Korean Urban Management Association, Vol.26, No.4, pp.193-218, 2013.
  44. R. H. Kilmann, M. J. Saxton, R., Gaining control of the corporate culture. Jossey-Bass Inc Pub, pp.3-4, 1985. DOI: https://doi.org/10.2307/2392931
  45. J. K. Choi, A study on the influence of organizational culture on knowledge sharing. Master's Thesis, Korea Aerospace University of Korea, pp.63-64, 2016.
  46. C. M. Chiu, M. H. Hsu, E. T. Wang, "Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories", Decision Support Systems, Vol.42, No.3, pp.1872-1888, 2006. DOI: https://doi.org/10.1016/j.dss.2006.04.001
  47. I. C. Hsu, "Knowledge sharing practices as a facilitating factor for improving organizational performance through human capital: A preliminary test", Expert Systems with Applications, Vol.35, No.3, pp.1316-1326, 2008. DOI: https://doi.org/10.1016/j.eswa.2007.08.012
  48. M. J. J. Lin, S. W. Hung, C. J. Chen, "Fostering the determinants of knowledge sharing in professional virtual communities", Computers in Human Behavior, Vol.25, No.4, pp.929-939, 2009. DOI: https://doi.org/10.1016/j.chb.2009.03.008
  49. W. J. You, Factors in influencing the knowledge sharing behavior and organizational commitment. Doctoral Thesis, Seonam University of Korea, pp.41-43, 2010.
  50. D. Scott, "Trust differences between men and women in superior-subordinate relationships", Group & Organization Studies, Vol.8, No.3, pp.319-336, 1983. DOI: https://doi.org/10.1177/105960118300800309
  51. J. W. Bishop, K. D. Scott, S. M. Burroughs, "Support, commitment, and employee outcomes in a team environment", Journal of Management, Vol.26, No.6, pp.1113-1132, 2000. DOI: https://doi.org/10.1177/014920630002600603
  52. C. R. Milton, Human behavior in organizations: Three levels of behavior. Prentice Hall, 1981.
  53. R. M. Baron, D. A. Kenny, "The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, Vol.51, No.6, pp.1173-1182, 1986. DOI: https://doi.org/10.1037//0022-3514.51.6.1173
  54. Y. A. Kim, Effect of organizational culture on knowledge management activity and business efficiency. Master's Thesis, Kyung Hee University of Korea, pp.58-61, 2014.
  55. W. R. Jeon, Research on the relationship between knowledge accumulation and sharing activities and organizational performance. Master's Thesis, Korea University of Korea, pp.124-126, 2009.
  56. Y. J. Hong, A study on mediating effects of knowledge sharing on the performance of the quasi-governmental agencies. Master's Thesis, Ewha Womans University of Korea, pp.95-97, 2010.
  57. H. K. Lee, A study on the effects of the introduction of knowledge management on management performance perception of hotels in Korea. Doctoral Thesis, Daegu University of Korea, pp.136-140, 2003.
  58. G. Von Krogh, "Care in knowledge creation", California Management Review, Vol.40, No.3, pp.133-153, 1998. DOI: https://doi.org/10.1093/acprof:oso/9780195126167.003.0003
  59. H. K. Kim, "A study on the influence of organizational culture on customer orientation and organizational effectiveness", Journal of Public Policy, Vol.17 pp.123-169, 2010.
  60. Y. S. Song, H. S. Lee, "The influence relation of the organization culture type and the learning organization level on organizational effectiveness", The Korean Journal of Human Resource Development, Vol.11, No.2, pp.115-151, 2009. DOI: https://doi.org/10.18211/kjhrdq.2009.11.2.006