• Asia pacific journal of information systems
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• v.14 no.4
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• pp.71-85
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• 2004

Due to exponentially growing threats of cyber attacks, many organizations have begun to recognize the importance of information security. There is an explosion in demand for experienced ISMs(Information Security Managers) and ISSDs(Information Security System Developers). To educate ISMs and ISSDs, identifying the specific knowledge and skill for information security professional is critical. This paper identifies 15 items of knowledge and skill for ISMs and ISSDs using a simplified Delphi technique and categories them. The results of this paper could be used in determining what kinds of knowledge and skill should be included in the curriculum of information security programs.

• Asia pacific journal of information systems
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• v.25 no.3
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• pp.519-539
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• 2015

Customers are now demanding ever better service from customer service representatives (CSRs) to create superior customer service. Accordingly, CSRs are required to have more specialized knowledge and abilities of customer service. This study examines the roles of accumulated customer knowledge in electronic knowledge repositories (EKRs), which a firm has developed for customer service over time to enhance CSRs' work capabilities and work performance, in the context of call centers. To test the proposed research model and hypotheses, we conducted LISREL analysis using 261 responses collected on CSRs working for inbound call centers. The key results are as follows. First, accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise during the customer contact. Second, CSRs' knowledge utilization reinforces service expertise. Finally, service quality depends on CSRs' knowledge utilization and service expertise, but it is not directly related to accumulated customer knowledge. Overall, the findings suggest that accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise, and thereby leading to superior service quality.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.8 no.2
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• pp.691-708
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• 2014

This paper formalizes a special type of social networking knowledge, which is called "workflow performer-role affiliation networking knowledge." A workflow model specifies execution sequences of the associated activities and their affiliated relationships with roles, performers, invoked-applications, and relevant data. In Particular, these affiliated relationships exhibit a stream of organizational work-sharing knowledge and utilize business process intelligence to explore resources allotting and planning knowledge concealed in the corresponding workflow model. In this paper, we particularly focus on the performer-role affiliation relationships and their implications as organizational and business process intelligence in workflow-driven organizations. We elaborate a series of theoretical formalisms and practical implementation for modeling, discovering, and visualizing workflow performer-role affiliation networking knowledge, and practical details as workflow performer-role affiliation knowledge representation, discovery, and visualization techniques. These theoretical concepts and practical algorithms are based upon information control net methodology for formally describing workflow models, and the affiliated knowledge eventually represents the various degrees of involvements and participations between a group of performers and a group of roles in a corresponding workflow model. Finally, we summarily describe the implications of the proposed affiliation networking knowledge as business process intelligence, and how worthwhile it is in discovering and visualizing the knowledge in workflow-driven organizations and enterprises that produce massively parallel interactions and large-scaled operational data collections through deploying and enacting massively parallel and large-scale workflow models.

• Journal of the Korean Society of Clothing and Textiles
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• v.29 no.8 s.145
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• pp.1125-1135
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• 2005

The purpose of this study were to clarify differences in information processing type in relation to the consumer knowledge and involvement of apparel and to clarify differences in demographic characteristics in relation to the information processing type of consumer. The subjects of this study were female adults who lived in Seoul, Kyunggi or Incheon areas and Quota sampling using age and residential areas was employed. Major statistical methods were Chi square test and discriminant analysis. The results were as follows: 1. Consumer knowledge was found to be significantly related to the classification of information processing type. Low knowledge group tended to process infarmation rationally but high knowledge group utilized both rational and experiential process. 2. Consumer involvement was found to be significantly related to the classification of information processing type. Low involvement group tended to process information passively. High involvement group utilized both rational and experiential process 3. Information processing type was related to consumer's demographic characteristics such as age, education level, marriage, and purchase expense of apparel

• Journal of the Korean Society for Library and Information Science
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• v.49 no.3
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• pp.393-412
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• 2015

The purpose of this study is to suggest development plan of the Regional knowledge information services through the case study analysis between Korea and Japan public libraries. For this purpose, we analyzed literature related to the Regional knowledge information services, performed case study, and carried out a investigation which focuses on a public libraries webpage. According to the analysis, the development plan for the Regional knowledge information services was suggested as follow; that is user-friendly service, internal cooperation, external network cooperative strategy, visible public relations and recognition improvement. This study has aimed to prepare for the basic data which will help Korea public libraries to make better Regional knowledge information services in the future.

• Proceedings of the Korea Information Processing Society Conference
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• 2011.11a
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• pp.726-729
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• 2011

스마트폰의 보급으로 인해 이를 이용한 전자금융거래가 빠르게 확산되고 있다. 대부분의 금융회사가 스마트폰을 이용한 전자금융거래 서비스를 시행하고 있으며, 장소와 시간의 제약이 없는 스마트폰의 특성으로 인해 이용자 수는 계속 증가하고 있다. 그러나, 현재의 스마트폰은 전자금융거래에서 가장 중요하게 처리해야 할 인증 단계에서 보안 취약점을 보유하고 있으며, 이에 대한 보안 대책 기술이 강력하게 마련되지 못하고 있는 실정이다. 따라서 본 연구에서는 기존 연구가 가지고 있는 인증 방식의 취약점을 보안하기 위해 2팩터 인증기술과 인증 이미지 사진의 GPS정보를 활용하여 본인 인증 절차를 강화시키고, 전자금융거래에서 부인방지 기능을 제공한다. 또한, 단계별 시나리오 및 설계 방안을 제시하고 이를 바탕으로 보안 모듈을 설계 및 구현하여 연구의 효율성 및 타당성을 증명해 보이고자 한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2000.10a
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• pp.379-382
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• 2000

본 논문은 정보검색을 위한 형태소분석기를 소개한다. 검색엔진의 속도향상을 지향한다면 형태소분석 알고리즘과 참조하는 사전의 구조를 어떻게 구성하는가에 따라 처리속도에 상당한 변화를 기대할 수 있으며, 본 논문에서는 알고리즘으로 최장일치법을 이용하고, 사전내부구조로 AVL+Trie 구조를 이용하여 사전참조의 속도향상을 기대하였다.

• Journal of the Korean Society for information Management
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• v.27 no.2
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• pp.61-74
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• 2010

The knowledge sharing in a knowledge management process is much affecting generation and distribution of knowledge. Especially, the knowledge distribution is being revitalized with the center of social media service like twitter and library service 2.0 in the knowledge-based IT (Information Technology) environment. The present research analyzed the structure and characteristics of a social network inside an organization that is growing like an organism through self-organization through tools for SNA (Social Network Analysis) and multiple regression analysis of independent variables such as 1) a relationship between social network's structure and knowledge sharing, 2) a relationship between structural holes and knowledge sharing influence of centrality, 3) a relationship between individual ability and knowledge sharing of information technology and work recognition.

• Journal of Digital Convergence
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• v.11 no.2
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• pp.279-285
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• 2013

The development of information networks and computer technology has become a foundation to open up a sea of information and knowledge. The recent popularization of smart devices has been used as a tool to easily obtain the desired information and knowledge. In this paper, a knowledge-sharing system using information and social networks based on smart devices is proposed. The proposed system consists of functions of an Internet information search for user queries, accumulated knowledge, and social network response from acquaintances. An evaluation for user satisfaction was conducted to analyze the efficacy of the proposed system. According to the experiment, the knowledge-sharing system using smart device information results in significant satisfaction compared to the general information search engines.

• Knowledge Management Research
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• v.1 no.1
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• pp.81-90
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• 2000

This study proposes the knowledge discovery process for the effective mining of knowledge on the web. The proposed knowledge discovery process uses the Prior knowledge base and the Prior knowledge management system to reflect tacit knowledge in addition to explicit knowledge. The prior knowledge management system constructs the prior knowledge base using a fuzzy cognitive map, and defines information to be extracted from the web. In addition, it transforms the extracted information into the form being handled in mining process. Experiments using case-based reasoning and neural network" are performed to verify the usefulness of the proposed model. The experimental results are encouraging and prove the usefulness of the proposed model.