A Study on the Level of Consumer Knowledge and Involvement of Apparel Products on Information Processing Type

의류상품에 대한 소비자 지식수준과 관여도에 따른 정보처리유형에 관한 연구

  • Lee Ji-Yeon (Dept. of Clothing and Textiles, Hanyang University) ;
  • Park Jae-Ok (Dept. of Clothing and Textiles, Hanyang University)
  • Published : 2005.08.01

Abstract

The purpose of this study were to clarify differences in information processing type in relation to the consumer knowledge and involvement of apparel and to clarify differences in demographic characteristics in relation to the information processing type of consumer. The subjects of this study were female adults who lived in Seoul, Kyunggi or Incheon areas and Quota sampling using age and residential areas was employed. Major statistical methods were Chi square test and discriminant analysis. The results were as follows: 1. Consumer knowledge was found to be significantly related to the classification of information processing type. Low knowledge group tended to process infarmation rationally but high knowledge group utilized both rational and experiential process. 2. Consumer involvement was found to be significantly related to the classification of information processing type. Low involvement group tended to process information passively. High involvement group utilized both rational and experiential process 3. Information processing type was related to consumer's demographic characteristics such as age, education level, marriage, and purchase expense of apparel

Keywords

References

  1. 김동기, 배수현, 박종원 (1993). 관여도와 제품 지식이 태도와 행동의 관계에 미치는 영향에 관한 실증적 연구. 마케팅연구, 8(2), 1-17
  2. 김정희. (1995). 의류제품에 대한 소비자의 정보탐색 내용. 서울대학교 대학원 석사학위 논문
  3. 류은정. (1997) 수단목표 이론에 의한 의류제품평자과정에 관한 연구. 20대 여성을 중심으로. 이화여자대학교 대학원 박사학위 논문
  4. 박찬욱, 문병준. (2000) 관여도와 제품 지식의 상관관계에 관한 연구: 제품 유형과 제품 지식 측정방법의 조정적 역할을 중심으로. 소비자학연구, 11(1), 75-98
  5. 양윤, 고은형. (2000). 감정강도와 인지욕구가 광고, 상표 태도 형성에 미치는 영향, 광고연구, 48, 79-99
  6. 유동근. (1993). 소비자 행동론. 서울: 석정
  7. 이경훈. (2001). 인터넷 쇼핑몰 이용자의 소비자관여에 따른 의류제품 및 웹 서비스 평가기준에 관한 연구, 한양대학교 대학원 석사학위 논문
  8. 이지연. (1994). 소비자 의류제품 지식과 외적정보탐색 활동에 관한 연구. 한양대학교 대학원 석사학위 논문
  9. 이종명 (2000) 패션상품 소비자의 관여도와 의류광고 효과과정에 관한 연구. 숙명여자대학교 대학원 박사학위 논문
  10. 진병호. (1998). 의복구매시 소비자가 지각하는 가격(제2보). 한국의류학회지, 22(5), 628-638
  11. Alba, J. W., & Hutchinson, J. W. (1987). Dimensions of consumer expertise. Journal of Consumer Research, 13, 411-454 https://doi.org/10.1086/209080
  12. Ariely, D. (2000). Controlling the information flow: Effects on consumers' decision making and preferences. Journal of Consumer Research. 27, 233-248 https://doi.org/10.1086/314322
  13. Bagozzi, R. P. (1981). An examination of the validity of two models of attitude. Multivariate Behavior Research, 16, 329-359
  14. Beatty, S. E., & Smith, S. M. (1987). External search effort: An investigation across several product categories. Journal of Consumer Research, 14, 83-95 https://doi.org/10.1086/209095
  15. Bettman, J. R., & Park, C. W. (1980). Effects of prior knowledge and experience and phase of the choice process on consumer decision processes: A protocol analysis. Journal of Consumer Research. 7, 234-348 https://doi.org/10.1086/208812
  16. Brucks, M. (1986). A typology of consumer knowledge content. Advances in Consumer Research, 13, 58-63
  17. Denes-Raj, V., & Epstein, S. (1994). Conflict between intuitive and rational processing: When people behavior against their better- judgement. Journal of Personality and Social Psychology, 66, 819-829 https://doi.org/10.1037/0022-3514.66.5.819
  18. Edward, K. (1990). The interplay of affect and cognition in attitude formation and change. Journal of Personality and Social Psychology, 59(2), 202-216 https://doi.org/10.1037/0022-3514.59.2.202
  19. Engel, J. F., Blackwell, R. D., & Miniard, P. W. (2001). Consumer Behavior. The Dryden Press
  20. Epstein, S., Pacini, R., Heier, H., & Denes-Raj, V. (1996). lndividual difference in intuitive-experiential and analytical-rational thinking styles. Journal of Personality and Psychology, 71(2), 390-405 https://doi.org/10.1037/0022-3514.71.2.390
  21. Fiske, S. T., Kinder, D. R., & Larter, W. M. (1983). The novice and the expert: Knowledge-based strategies in political cognition. Journal of Experimental Social Psychology. 19, 381-400 https://doi.org/10.1016/0022-1031(83)90029-X
  22. Fiske, C. A., Luebbehusen, L. A., Miyazaki, A. D., & Urbany, J. E. (1994). The relationship between knowledge and search: It depends. Advances in Consumer Research, 21, 43-49
  23. Flynn, L. R., & Goldsmith, R. E. (1999). A short, reliable measure of subjective knowledge. Journal of Business Research, 46, 57-66 https://doi.org/10.1016/S0148-2963(98)00057-5
  24. Johnson, E. J., & Russo, J. E. (1984). Product familiarity and learning new information. Journal of Consumer Research, 11. 542-550 https://doi.org/10.1086/208990
  25. Kleiser, S. B., & Mantel, S. P. (1994). The dimensions of consumer expertise: A scale development. In Ravi Achrol., & Andrew Mitchell. (Eds.), AMA Summer Educators' Proceedings, 5. (pp. 20-26). Chicago: American Marketing Association
  26. Laurent, G., & Karpferer, J. (1985). Measuring consumer involvement profiles. Journal of Marketing Research, 22, 41-53 https://doi.org/10.2307/3151549
  27. Lee, K. H. (2000). Antecedents and consequences of apparel involvement; A multi-attribute model. Doctorial Dissertation, Iowa State University
  28. Myers, J. H. (1979). Methodological issues in evokes set formation and composition. In W. Wilkie (Eds.), Advances in Consumer Research. 6. (pp. 236-237), Ann Arbor MI: Association for Consumer Research
  29. Peter, J. P., & Olson, J. C. (1999). Consumer behavior and marketing strategy(5th ed). Homewood, IL: Richard Irwin
  30. Sojka, J. Z., & Giese, J. L. (1997). Thinking and/or feeling: An examination of interaction between processing styles. Advances in Consumer Research, 24, 438-442
  31. Srinivasan, N., & Agrawal, J. (1988). The relationship between prior knowledge and external search. Advances in Consumer Research, 15, 27-31
  32. Stone, R. N.(1984). The marketing characteristics of involvement. Advances in Consumer Research, 11, 210-214
  33. Wood, W., & Stagner, B. (1994). Why are some people easier to influences than others? in persuasion. In S. Shavitt & T. C. Brock (Eds.), Psychological Insights and Perspectives (pp. 149-174). Boston: Allyn and Bacon