• Journal of Distribution Science
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• v.8 no.3
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• pp.37-47
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• 2010

CRM refers to the operating activities that always maintain and promote good relationship with customers to ultimately maximize the company's profits by understanding the value of customers to meet their demands, establishing a strategy which may maximize the Life Time Value and successfully operating the business by integrating the customer management processes. In our country, many big businesses are introducing CRM initiatively to use it in marketing strategy however, most medium and small sized companies do not understand CRM clearly or they feel difficult to introduce it due to huge investment needed. This study is intended to present CRM promotion strategy and activities plan fit for the medium and small sized companies by analyzing the success factors of the leading companies those have already executed CRM by surveying the precedents to make the distributors out of the industries have close relation with consumers to overcome their weakness in scale and strengthen their competitiveness in such a rapidly changing and fiercely competing market. There are 5 stages to build CRM such as the recognition of the needs of CRM establishment, the establishment of CRM integrated database, the establishment of customer analysis and marketing strategy through data mining, the practical use of customer analysis through data mining and the implementation of response analysis and close loop process. Through the case study of leading companies, CRM is needed in types of businesses where the companies constantly contact their customers. To meet their needs, they assertively analyze their customer information. Through this, they develop their own CRM programs personalized for their customers to provide high quality service products. For customers helping them make profits, the VIP marketing strategy is conducted to keep the customers from breaking their relationships with the companies. Through continuous management, CRM should be executed. In other words, through customer segmentation, the profitability for the customers should be maximized. The maximization of the profitability for the customers is the key to CRM. These are the success factors of the CRM of the distributors in Korea. Firstly, the top management's will power for CS management is needed. Secondly, the culture across the company should be made to respect the customers. Thirdly, specialized customer management and CRM workers should be trained. Fourthly, CRM behaviors should be developed for the whole staff members. Fifthly, CRM should be carried out through systematic cooperation between related departments. To make use of the case study for CRM, the company should understand the customer and establish customer management programs to set the optimal CRM strategy and continuously pursue it according to a long-term plan. For this, according to collected information and customer data, customers should be segmented and the responsive customer system should be designed according to the differentiated strategy according to the class of the customers. In terms of the future CRM, integrated CRM is essential where the customer information gathers together in one place. As the degree of customers' expectation increases a lot, the effective way to meet the customers' expectation should be pursued. As the IT technology improved rapidly, RFID (Radio Frequency Identification) appears. On a real-time basis, information about products and customers is obtained massively in a very short time. A strategy for successful CRM promotion should be improving the organizations in charge of contacting customers, re-planning the customer management processes and establishing the integrated system with the marketing strategy to keep good relation with the customers according to a long-term plan and a proper method suitable to the market conditions and run a company-wide program. In addition, a CRM program should be continuously improved and complemented to meet the company's characteristics. Especially, a strategy for successful CRM for the medium and small sized distributors should be as follows. First, they should change their existing recognition in CRM and keep in-depth care for the customers. Second, they should benchmark the techniques of CRM from the leading companies and find out success points to use. Third, they should seek some methods best suited for their particular conditions by achieving the ideas combining their own strong points with marketing. Fourth, a CRM model should be developed that will promote relationship with individual customers just like the precedents of small sized businesses in Switzerland through small but noticeable events.

• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.653-667
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• 2020

The Purpose of this study is to propose an effective service delivery system for children and youth considering service users and developmental stage. To accomplish this purpose, this study examined public service utilization for children and youth focusing on age difference, using statistical method and network analysis. The key results were as follows. The significant difference of service utilization among different age groups appeared in community center, youth training center, healthy family support center, public health center, public office and office of education. In terms of service utilization for special needs, the differences in Wee Center, Wee School and community child center were significant. Top value of degree centrality in network analysis showed on public heath center for elementary school, youth training center for middle school, and community center for high school. Finally, modeling results by Concor presented several distinctive relationship patterns in public service utilization for children and youth according to different age groups. On the base of these results, building a gateway applying age difference and developing a individualized service utilization database were suggested to improve the quality of service delivery system for children and youth.

• The Transactions of the Korea Information Processing Society
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• v.5 no.7
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• pp.1923-1932
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• 1998

This paper deals with a 2-D objects recognition algorithm. And in this paper, we present an algorithm which can reduce the computation time in model retrieval by means of hashing technique instead of using the binary~tree method. In this paper, we treat an object boundary as a string of structural units and use an attributed string matching algorithm to compute similarity measure between two strings. We select from the privileged strings a privileged string wIth mmimal eccentricity. This privileged string is treated as the reference string. And thell we wllstructed hash table using the distance between privileged string and the reference string as a key value. Once the database of all model strings is built, the recognition proceeds by segmenting the scene into a polygonal approximation. The distance between privileged string extracted from the scene and the reference string is used for model hypothesis rerieval from the table. As a result of the computer simulation, the proposed method can recognize objects only computing, the distance 2-3tiems, while previous method should compute the distance 8-10 times for model retrieval.

• Journal of the Institute of Electronics Engineers of Korea SP
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• v.49 no.4
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• pp.10-15
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• 2012

In a color image, people and especially facial patterns are important and interesting visual objects. Thus, effective skin color reproduction is essential, as skin color is a key memory color in color application systems. Previous studies suggested skin color reproduction by mapping only to the center value of preferred skin region. However, it is not suitable to determine one preference color because preference color from the observer's preference test is not dominant. In this paper, skin color reproduction using multiple preferred skin colors for each race is proposed. The proposed method first defines multiple preferred skin colors for each race according to their luminance level. After that, skin region is detected in an image. The race is then selected by calculating distance between average chromaticity of detected region and that of each racial skin from a database to assign preferred skin color for each race. Next, each corresponding preferred skin color is determined for each selected race. Finally, input skin color is proportionally mapped toward preferred skin color according to the difference between the input skin color and the preferred skin color for a smoothly reproduced skin color. In the experimental results, the proposed method gives better color correction on the objective and subjective evaluation than the previous methods.

• Journal of Korean Society of Occupational and Environmental Hygiene
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• v.27 no.4
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• pp.398-422
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• 2017

Objectives: The major aim of this study is to construct the database of retrospective exposure assessment for crystalline silica through reviews of literatures in South Korea. Methods: Airborne concentrations of crystalline silica were collected using an academic information search engine, Research Information Service System(RISS), operated by the Korea Education & Research Information Service(KERIS). The key words used for the literature search were 'silica', 'crystalline silica', 'cristobalite', 'quartz' and 'tridymite'. A total number of 18 published documents with the information of crystalline silica level in air or bulk samples were selected and used to estimate retrospective exposures to crystalline silica. Weighted arithmetic mean(WAM) calculated across studies was summarized by industry type. Industries were classified according to Korea Standard Industrial Classification(KSIC) using information provided in the literature. Results: A total of 2,131 individual air sampling data measured from 1987 to 2012 were compiled. Compiled individual measurement data consisted of 827 respirable crystalline silica (RCS), 31 total crystalline silica(TCS), 24 crystalline silica(CS), 778 respirable dust(RD) and 471 total dust(TD). Most of RCS measurements(68.9%) were collected from 'cast of metals(KSIC 243)'. Comparing industry types, 'mining coal and lignite(KISC 051)' showed the highest WAM concentration of RCS, $0.14mg/m^3$, followed by $0.11mg/m^3$ of 'manufacture of other non-metallic mineral products(KSIC 239)', $0.108mg/m^3$ of 'manufacture of ceramic ware(KSIC 232)', $0.098mg/m^3$ of 'heavy construction(KSIC 412)' and $0.062mg/m^3$ of 'cast of metals(KSIC 243)'. In terms of crystalline silica contents in airborne dust, 'manufacture of other non-metallic mineral products(KSIC 239)' showed the highest value of 7.3%(wt/wt), followed by 6.8% of 'manufacture of ceramic ware(KSIC 232)', 5.8% of 'mining of iron ores(KSIC 061)', 4.9% of 'cast of metals(KSIC 243)' and 4.5% of 'heavy construction(KSIC 412)'. WAM concentrations of RCS had no consistent trends over time from 1994 ($0.26mg/m^3$) to 2012 ($0.12mg/m^3$). Conclusion: The data set related RCS exposure level by industries can be used to determine not only the possibility of retrospective exposure to RCS, but also to evaluate the level of quantitative retrospective exposure to RCS.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.15 no.5
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• pp.1087-1096
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• 2011

Vehicular Ad Hoc Network(VANET) using wireless network is offering the communications between vehicle and vehicle(V2V) or vehicle and infrastructure(V2I). VANET is being actively researched from industry field and university because of the rapid developments of the industry and vehicular automation. Information, collected from VANET, of velocity, acceleration, condition of road and environments provides various services related with safe drive to the drivers, so security over network is the inevitable factor. For the secure message authentication, a number of authentication proposals have been proposed. Among of them, a scheme, proposed by Jung, applying database search algorithm, Bloom filter, to RAISE scheme, is efficient authentication algorithm in a dense space. However, k-anonymity used for obtaining the accurate vehicular identification in the paper has a weak point. Whenever requesting the righteous identification, all hash value of messages are calculated. For this reason, as the number of car increases, a amount of hash operation increases exponentially. Moreover the paper does not provide a complete key exchange algorithm while the hand-over operation. In this paper, we use a Received Signal Strength Indicator(RSSI) based velocity and distance estimation algorithm to localize the identification and provide the secure and efficient algorithm in which the problem of hand-over algorithm is corrected.

• The KIPS Transactions:PartD
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• v.11D no.4
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• pp.783-798
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• 2004

An e-business client application in ubiquitous mobile computing environment may become disconnected from the enterprise server due to broken communication connections caused by the limitation of mobile computing environments(limited battery life of the mobile device, low bandwidth communication, incomplete wireless communication infrastructure, etc). It Is even Possible that mobile client application Intentionally operates in disconnected mode to reduce communication cost and the power consumption of the mobile device. We use “data hoarding” as a means of providing local autonomy to allow transactions to be processed and committed on the mobile host despite of disconnection. The key problem to this approach is the synchronization problem that serialize potentially conflicting updates from disconnected clients on master objects of the server database. In this paper, we present a new transaction synchronizing method that splits a transaction into a set of independent component transactions and give the synchronization priority on each component taking the possibility of use and conflicts in the server into consideration. Synchronization is performed component by component based un synchronization priority. After the Preferred component of a no bile transaction succeeds in synchronization with the server, the mobile transaction can pre-commit at server. A pre-committed transaction's updated value is made visible at server before the final commit of the transaction. The synchronization of the component with low synchronization priority can be delayed in adaption to wireless bandwidth and computing resources. As a result, the availability of important data updated by mobile client is increased and it can maximize the utilization of the limited wireless bandwidth and computing resources.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.9
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• pp.29-34
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• 2019

In this study, a gasoline test vehicle was evaluated for drive quality in emissions and fuel economy tests. The measurement results were compared with the manufacturer's suggested values to evaluate whether the tolerance ranges (fuel efficiency -5%, greenhouse gas +5%) were exceeded. We carried out tests with test subjects based on the SAE J2951 evaluation method. The test vehicle was a 2L gasoline vehicle. The drive following performance was found to increase under deliberate driving conditions and decreased in smooth driving conditions. As a result of the analysis of the drive following performance, the closer the value is to 1, the more accurate the driving is. (-) indicates harsh conditions, and (+) indicates gentle conditions. The basic data on the driver following between testers was obtained by analysis of the tests. The fuel efficiency correlation with the drive following performance within the target speed range of the fuel consumption mode. In the future, these measurement results can serve as key data for securing an exhaust gas database and fuel efficiency system for each measurement mode.

• Knowledge Management Research
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• v.23 no.3
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• pp.129-152
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• 2022

As a key infrastructure for digital transformation, the spread of data, network, artificial intelligence (D.N.A.) fields and the emergence of promising industries are laying the groundwork for active digital innovation throughout the economy. In this study, by applying the text mining methodology, major topics were derived by using the abstract, publication year, and research field of the study corresponding to the SCIE, SSCI, and A&HCI indexes of the WoS database as input variables. First, main keywords were identified through TF and TF-IDF analysis based on word appearance frequency, and then topic modeling was performed using g-DMR. With the advantage of the topic model that can utilize various types of variables as meta information, it was possible to properly explore the meaning beyond simply deriving a topic. According to the analysis results, topics such as business intelligence, manufacturing production systems, service value creation, telemedicine, and digital education were identified as major research topics in digital transformation. To summarize the results of topic modeling, 1) research on business intelligence has been actively conducted in all areas after COVID-19, and 2) issues such as intelligent manufacturing solutions and metaverses have emerged in the manufacturing field. It has been confirmed that the topic of production systems is receiving attention once again. Finally, 3) Although the topic itself can be viewed separately in terms of technology and service, it was found that it is undesirable to interpret it separately because a number of studies comprehensively deal with various services applied by combining the relevant technologies.

• Korean Journal of Ecology and Environment
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• v.56 no.4
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• pp.339-347
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• 2023

Dissolved organic matter (DOM) is a key component in the biogeochemical cycling in freshwater ecosystem. However, it has been rarely explored, particularly complex river watershed dominated by natural and anthropogenic sources, such as various effluent facility and livestock. The current research developed a new analytical method for TOC/TN (Total Organic Carbon/Total Nitrogen) stable isotope ratio, and distinguish DOM source using stable isotope value (δ¹³C-DOC) and spectroscopic indices (fluorescence index [FI] and biological index [BIX]). The TOC/TN-IR/MS analytical system was optimized and precision and accuracy were secured using two international standards (IAEA-600 Caffein, IAEA-CH-6 Sucrose). As a result of controlling the instrumental conditions to enable TOC stable isotope analysis even in low-concentration environmental samples (<1 mgC L^-1), the minimum detection limit was improved. The 12 potential DOM source were collected from watershed, which includes top-soils, groundwater, plant group (fallen leaves, riparian plants, suspended algae) and effluent group (pig and cow livestock, agricultural land, urban, industry facility, swine facility and wastewater treatment facilities). As a result of comparing characteristics between 12 sources using spectroscopic indices and δ¹³C-DOC values, it were divided into four groups according to their characteristics as a respective DOM sources. The current study established the TOC/TN stable isotope analyses system for the first time in Korea, and found that spectroscopic indices and δ¹³C-DOC are very useful tool to trace the origin of organic matter in the aquatic environments through library database.