• Title/Summary/Keyword: KTX (Korea Train Express)

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Measuring Customer Satisfaction for KTX(Korea Train Express) Service using SERVQUAL (SERVQUAL을 활용한 한국고속철도의 고객만족도 평가분석)

  • Yoon, Seong-Pil;Lim, Sung-Uk;Son, Eun-Il;Kim, Chang-Soo
    • Journal of the Korea Safety Management & Science
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    • v.9 no.6
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    • pp.105-112
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    • 2007
  • The era of express train in Korea has come since April in 2004. The KTX(Korea Train Express) which has introduced the technology of TGV of France is regraded as good as the ICE of Germany or Shinkansen of Japanese in its hardware aspects. However there are still many things to be improved in its software aspects such as the quality of services, since the new express railway system is in the early beginning stage. To improve the quality of services, we should first measure and analyze the current level of the service quality. Using SERVQUAL model, the service level of KTX is measured and analyzed in this paper. Issues on how to improve the service quality are discussed based on the measurement and analysis.

A Study on the Service Quality of Korea Train Express (고속철도 서비스품질에 관한 연구)

  • Lee Hyung-seok
    • Journal of the Korean Society for Railway
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    • v.9 no.1 s.32
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    • pp.81-88
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    • 2006
  • The purpose of this study is to verify the dimensions of service quality of Korea Train Express(KTX) and to compare the service quality of KTX with that of general train. The researcher consisted of initial 32 items representing eight-dimension and analyzed the final quality dimensions of KTX. The collected data of passenger of 226 was analyzed by statistical procedures such as the iterative sequence of computing Cronbach's a, corrected item-to total correlations, and factor analyses. Through the repeated statistical process to puritY the items, a final set of 26 items representing six district dimensions; tangibles, timely responsiveness, empathy, comfort, information access and safety. The Results of independent samples t-test showed that the mean scores of all the service quality dimensions of KTX except for comfort were higher than those of general train. This finding will provide the more appropriate instrument to measure the KTX service quality as well as to improve the passengers' perception of the service quality.

A study on the improvement of operation process to lighten duty-load of the critical tasks of KTX train driver (KTX 기장의 직무부하 경감을 위한 운전업무 개선 방안에 대한 연구)

  • Jeon, Young-Rok;Lee, Myung-Gil
    • Journal of the Korea Safety Management & Science
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    • v.10 no.4
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    • pp.47-56
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    • 2008
  • This study suggest a way to improve duty process of KTX(Korea Train Express) high-speed train driver. A new operating system which based on safety was introduced to operate high-speed train which travel above 300km/h on the high-speed railroad but below 200km/h on the general railroad. There were some studies on the operation of high-speed train which travel on the high-speed railroad and on the general railroad with safety. However they overlooked the elements of human errors. The duty-load of KTX train driver's 14 basic operation processes was measured using NASA-TLX and found four processes with high duty-load. In this paper, critical tasks of the high duty-load processes are determined using a questionnaire. Some suggestions which include the improvement of facilities, operating system and operating skill are proposed to lighten duty-load of the critical tasks. The validity of the proposed new task processes is demonstrated by making question to KTX train driver. To use this results cost-benefit analysis, hazards analysis etc. should be performed additionally.

Characteristics of Braking Noise of KTX High Speed Vehicle (KTX 열차 정차 제동 소음 특성)

  • Lee C.W.
    • Proceedings of the Korean Society of Precision Engineering Conference
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    • 2005.10a
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    • pp.1-5
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    • 2005
  • High-speed trains with maximum speed of 300km/h, named KTX, have started revenue services since April 2004. Is becoming big problem where currently the KTX train because excessive braking noise at a station platform. The KTX braking noise follows in operating mode of KTX train and important railroad station where the quality appears different, the quality against hereupon from the commerce vehicle from the research which it sees it executes and comparison to analyze.

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Analysis of Interior Noise for KTX Train using SEA (통계적 에너지 해석법을 이용한 KTX차량의 실내소음 해석)

  • Kim Jae-Chul;Lee Chan-Woo;Choi Sung-Hun
    • Proceedings of the KSR Conference
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    • 2004.06a
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    • pp.783-788
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    • 2004
  • Recently, Statistical Energy Analysis(SEA) is being increasingly applied to describe vibro-acoustic behavior of complex structures, such as air plane, automobile, ship, building. In this paper, we discuss the application of SEA to predict the interior noise for KTX train. To validate the SEA model of KTX train, calculated the interior noise for motorized car is compared to measured one. Finally, the reduction measures of interior noise for KTX are also discussed.

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Characteristics of Braking Noise of KTX Train (KTX 열차 정차소음 특성 연구)

  • Lee C.W.;Kim J.C.
    • Proceedings of the Korean Society of Precision Engineering Conference
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    • 2006.05a
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    • pp.85-86
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    • 2006
  • It presented the approach method for the station braking noise present condition and a braking noise reduction plan escape of the KTX train. The research which it sees the technical ground it will be able to accomplish the station braking noise reduction of the KTX vehicle with base the questing matter where the escape one thing is big there is a possibility of doing.

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Study on the mutual interference of mixed mode operation between KTX and AREX train at the airport linked line (공항철도연계 구간의 고속열차(KTX)와 전동열차(AREX) 혼용운용에 따른 ATP지상설비간 상호간섭 영향에 관한 연구)

  • Kim, Su-Bong;Song, In-Kuen
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.7
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    • pp.23-30
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    • 2016
  • ccording to the airport railroad linkage facility expansion project constructing a connecting line to the airport railway and improving the signal system and Gyeongui Susaek Station, a high-speed train is able to run directly from Gyeongbu and Honam to the airport railway. According to mixed operation of high-speed Korea Train Express (KTX) and Airport Railroad Express (AREX) trains, to establish ERTMS/ETCS L1 ATP to operate the KTX train, the signaling system of the AREX train is the same as the existing ATC/ATO, but its operation became impossible because the high-speed train causes mutual interference between the "high-speed train (KTX) and AREX ground signaling equipment" and between the "AREX train and KTX (high-speed train) ATP ground equipment." Thus, it was necessary to have a supplemental technical interference analysis comparing the characteristics of the AREX beacon and the KTX balise. So, we resolve the problems of mutual interference between the "high-speed train (KTX) and AREX ground signaling equipment" and between the "AREX train and KTX (high-speed train) ATP ground equipment" with a test using an actual train, and we confirm the technical validity with three types of test module.

A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers (카노모델을 활용한 고속철도 고객의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구 : 항공기 및 고속버스 고객과의 비교)

  • Yoo, Han-Joo;Song, Gwang-Suk
    • Journal of Korean Society for Quality Management
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    • v.33 no.3
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    • pp.71-90
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    • 2005
  • New high-speed rail service, the Korea Train Express(KTX), has been beginning service in Korea. We measured the service quality of the Korea Train Express and comparatively analyzed the service quality of domestic flight and express buses which are means of long distance transportation. Furthermore, by using the Kano model, the perception level of the service of customers is not only segmented in groups but also switching barriers are derived. As a result, the customers by group have a difference in the level of their perception. While in both high-speed bullet train service and flights dimensions significantly affect the customer satisfaction and retention excluding a responsiveness dimension, in the Train Express four dimensions(Reliability, Responsiveness, Assurance, Tangibles) with the exception of Empathy which significantly affect the customer satisfaction and retention.

A spatial panel regression model for household final consumption expenditure based on KTX effects (공간패널모형을 이용한 KTX 개통이 지역소비에 미친 영향 분석)

  • Na, Young;Kim, Yongku
    • Journal of the Korean Data and Information Science Society
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    • v.27 no.5
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    • pp.1147-1154
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    • 2016
  • Impact of Korea train express (KTX) on the regional economy in Korea has been studied by many researchers. Current research is limited in the lack of quantitative research using a statistical model to study the effect of KTX on regional economy. This paper analyses the influence of KTX to the household final consumption expenditure, which is one of important regional economic index, using spatial panel regression model. The spatial structure is introduced through spatial autocorrelation matrix using adjacency of KTX connection. The result shows a significant effect of Korea train express on the regional economy.