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A Methodology on Measuring Service Quality of Internet Shopping Mall using Taguchi Method (다구찌 방법을 적용한 인터넷 쇼핑몰의 서비스 품질 측정 방법론)

  • Seo Kwang-Kyu;Ahn Beum-Jun
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.27 no.3
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    • pp.45-51
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    • 2004
  • Recently, the severe competition in the internet shopping mall has forced firms to increase the customer satisfaction and to enhance service quality Despite the internet shopping mall's fast and superficial growth and extraordinary potential, study on (actors affecting service quality based on its characteristics is meager. Most researchers have studied on the service quality related with the internal shopping mall by just applying measurement items in internet environment. This paper tries to analyze whether the internet shopping mall can be reorganized by introducing factors of service quality specifically with reference to the internet showing mall. In addition, this study focuses on developing the method to measure the service quality more effectively. For this purpose, this study applies the Taguchi Method using quality loss function (QLF) which can be used to measure quality quantitatively. The proposed method provides the measurement of the internet shopping mall's service quality and offers to the practitioner a measurement tools suitable for service industry.

Internet Usage for the Implementation of Quick Response as Supply Chain Management across Business-to-Business Electronic Commerce in Textile and Apparel Industry (섬유.의류산업의 B-to-B EC에서 SCM으로 QR 수행을 위한 인터넷 활용)

  • 오현남
    • The Research Journal of the Costume Culture
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    • v.9 no.1
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    • pp.100-110
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    • 2001
  • The purpose of this study is to identify Internet usage for the implementation of Quick Response Supply Chain Management across Business-to-Business Electronic Commerce in textile and apparel industry. This paper involves theoretical studies, which developed 3 steps to analyze the relationship of B-to-B EC, SCM, and QR, and provides broader awareness of new trend in the textile and apparel industry. SCM as one of B-to-B EC solutions introduced QR into the textile and apparel industry in 1985, and B-to-B EC is regarded as a means for achievement of QR with the widespread adoption of Internet technologies by businesses over the last four years. Finally, the Internet enables textile and apparel firms to access international networks of suppliers, distributors, and customers, so Internet-based B-to-B EC, SCM, and QR with Internet/EDI and XML/EDI are expected to become a central part in propelling fashion business into new directions.

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Using Status of Computer and Internet in University Students (대학생들의 컴퓨터 및 인터넷 이용 실태)

  • Roh, Hyol-yun
    • Journal of Korean Clinical Health Science
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    • v.4 no.2
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    • pp.566-570
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    • 2016
  • Purpose. The purpose of this study was to determine the using state of computers and internet in university students. Method. This research conducts a survey of 50 university students. Researcher personally visited lecture room to explain the purpose of research. The questionnaire was made by the researcher and consists of seven questions. Result. In this study, university students of 74% using computer more than one hour per day. The most of purpose of internet use was internet surfing and writing a document. University students of 42% were play games with internet. Conclusion. The continuous tracking is need of computer and internet use and need to be healthy for the use of guidance of university students.

The meaning of IGF in the context of global governance model (글로벌 거버넌스 공론장으로서 IGF의 의미)

  • Park, Jihwan
    • Review of Korean Society for Internet Information
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    • v.14 no.3
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    • pp.58-67
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    • 2013
  • An essential prerequisite for negotiating governance of 'internet,' a world of 'end to end' nature, is to guarantee end-users' participation. Internet Governance Forum (IGF), the outcome of World Summit on the Information Society(WSIS) Tunis Agenda, has played an important role as a representative mulitistakeholder - based governance model, which puts emphasis on wide range participation of stakeholders. Notwithstanding multistakeholderism materialized in IGF has been challenged, IGF itself is a unique place for participation to broad internet governance discourse, as all voices get hearing grounded on openness, inclusion, and transparency, quite distinct from the multilateral negotiation based model such as 'Conference on Cyberspace.' Therefore civil society which represents end-users' interest, as a crucial stakeholder of internet governance, should establish more strategic and coordinated approach to IGF itself as well as reformation discourse of internet governance. In this regard, civil society groups of Korea, began with hosting workshops and Open Forum at the 2013 IGF in Bali, Indonesia. This report also describes the detailed activities of Korean civil society group in 2013 IGF.

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Enhanced Cooperation and the future of global internet governance ('강화된 협력'과 국제 인터넷 거버넌스의 미래)

  • Oh, Byoungil
    • Review of Korean Society for Internet Information
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    • v.14 no.4
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    • pp.45-62
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    • 2013
  • 'Enhanced Cooperation', which was the mandate of Tunis Agenda in 2005, was the product of political compromise after failing to reach a consensus on global internet governance mechanism. In 2012, UN General Assembly decided to establish CSTD 'Working Group on Enhanced Cooperation (WGEC)' to find out what could and should be done to implement the Tunis Agenda. After a first meeting, WGEC sent out a questionnaire to collect extensive opinions from internet communities. Replies to the questionnaire showed a broad spectrum of perspectives on the problem of existing internet governance arrangement and how to improve it. This article analysed different perspectives, based on replies, especially regarding the concept and implementation of the Tunis Agenda, public policy issue and possible mechanisms, and the role of stakeholders including government. The recommendation of WGEC will be submitted to UN GA passing through CSTD and ECOSOC, in 2014, which is expected to have great impact on the future of internet governance.

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Practical Swarm Optimization based Fault-Tolerance Algorithm for the Internet of Things

  • Luo, Shiliang;Cheng, Lianglun;Ren, Bin
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.8 no.4
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    • pp.1178-1191
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    • 2014
  • The fault-tolerance routing problem is one of the most important issues in the application of the Internet of Things, and has been attracting growing research interests. In order to maintain the communication paths from source sensors to the macronodes, we present a hybrid routing scheme and model, in which alternate paths are created once the previous routing is broken. Then, we propose an improved efficient and intelligent fault-tolerance algorithm (IEIFTA) to provide the fast routing recovery and reconstruct the network topology for path failure in the Internet of Things. In the IEIFTA, mutation direction of the particle is determined by multi-swarm evolution equation, and its diversity is improved by the immune mechanism, which can improve the ability of global search and improve the converging rate of the algorithm. The simulation results indicate that the IEIFTA-based fault-tolerance algorithm outperforms the EARQ algorithm and the SPSOA algorithm due to its ability of fast routing recovery mechanism and prolonging the lifetime of the Internet of Things.

Structural Dashboard Design for Monitoring Job Performance of Internet Web Security Diagnosis Team: An Empirical Study of an IT Security Service Provider

  • Lee, Jung-Gyu;Jeong, Seung-Ryul
    • Journal of Internet Computing and Services
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    • v.18 no.5
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    • pp.113-121
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    • 2017
  • Company A's core competency is IT internet security services. The Web diagnosis team analyzes the vulnerability of customer's internet web servers and provides remedy reports. Traditionally, Company A management has utilized a simple table format report for resource planning. But these reports do not notify the timing of human resource commitment. So, upper management asked its team leader to organize a task team and design a visual dashboard for decision making with the help of outside professional. The Task team selected the web security diagnosis practice process as a pilot and designed a dashboard for performance evaluation. A structural design process was implemented during the heuristic working process. Some KPI (key performance indicators) for checking the productivity of internet web security vulnerability reporting are recommended with the calculation logics. This paper will contribute for security service management to plan and address KPI design policy, target process selection, and KPI calculation logics with actual sample data.

Study on the Analysis of the CO2 Emissions Reduction Effect through the Development of Internet Real Estate Information in Seoul (인터넷 부동산거래정보 발달에 따른 탄소저감효과 분석)

  • Lim, Mi-Hwa
    • Journal of Information Technology Services
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    • v.12 no.2
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    • pp.73-84
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    • 2013
  • The development of the information on the internet brought a lot of changes in the real estate market. Because the real estate has local distinctiveness and individuality household who want to move must to visit place for housing information. But now household use internet real estate information at every decision-moving step and that is able to reduce not only the cost of real estate information but also social benefit like $CO_2$ emissions reduction effect. In this study, I analyzed the effect of $CO_2$ emissions reduction with Seoul household residential mobility data when household take informations from internet real estate site. As increasing a single family who is good at internet service, the effect of $CO_2$ reduction from the development of the Internet real estate information has more increased.

Analysis of Management Status on Internet Home Pages of Korean Contracted Foodservice Companies (국내 주요 급식전문업체의 홈페이지 운영평가)

  • 김종군;유양자;차은석;홍완수
    • Korean journal of food and cookery science
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    • v.18 no.2
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    • pp.147-156
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    • 2002
  • This study was conducted to compare and analyze the management status of internet homepage of catering companies in Korea for improving internet marketing. An evaluation tool with 6 categories consisting of contents, information update, user's convenience, design, provision of related information, and accessibility was developed and used for the analysis of 6 major catering companies. A five-point likert scale (1=very badly organized, 5=very well organized) was used for evaluating above six categories. The overall mean score for six categories was 2.91 out of 5, showing below the average. The categories received less than 3 points were information update (2.16), user's convenience (2.33), and provision of related information (2.83). The scores for design was the highest (3.66), followed by accessibility (3.33), and contents (3.16). These results suggest that the internet homepaee of the catering companies should be improved especially in the provision of enough information and its update in order to promote their internet marketing.

Needs for Consumer Information on Internet (인터넷소비자정보요구도에 관한 연구)

  • 이수진;이승신
    • Journal of the Korean Home Economics Association
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    • v.39 no.12
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    • pp.159-175
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    • 2001
  • The internet which is only opened for special class at the past, diffuse to all classes like junior.senior highschool and woman in general and it boost the internet's popularize. So the consumers can reduce the all physical.time cost, and now the internet settle in the most important method to find the informations. I hope this project can expect the protection the over-carrying of consumer information on internet and consumers can activity acquire the information in consumer's side. Also in the business's side, it promote the developing of fair information offers for lighten the inequality of information. And in the governments side, it's a basic information to plan the legal system for help the consumers to use the safe and correctness internet.

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