• Title/Summary/Keyword: Internal Customer

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A Structural Model of Management Goal Orientations and Preferred Goal Achievement Index in one Hospital Employees (한 종합병원 구성원의 경영목표 지향성의 구조적 모형과 선호 경영성과지표)

  • Park, Jae-Sung
    • Health Policy and Management
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    • v.17 no.1
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    • pp.50-74
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    • 2007
  • The purpose of this study was to identify a determent of mastery approach goal and performance approach goal using a basic concept of goal orientations and goal setting theory, and to evaluate a preference of goal achievement index as a balance score card (BSC). The study model proposed had a adoptable level of goodness of fit index(.94) and root mean square residual(.08). The meditating variable, goal contribution, totally mediated the impact of goal commitment, Y-theory human behavior, and self-efficacy but organizational resource contribution for pursuing goal orientation. Moreover, goal contribution significantly determined mastery approach goal(p<.01) and performance approach goal(.05). In standardized effects, the most powerful antecedent of mastery approach goal and performance approach goal were in order of organizational resource contribution(.27/.28), goal contribution(.21/.17), self-efficacy(.07/.06), and Y -theory human behavior and goal commitment(.05/.05), respectively. Moreover, goal contribution had a more powerful impact on mastery approach goal(.21) rather than performance approach goal(.17). In the preference of BSC, all job types preferred learning and growth index in first. In the second preference, medical doctors and pharmacists chose financial results, nurses customer service, and office managers internal processes. Each job type reflected its' own preferred BSC index to that of the other job types. In comparing a preference of four BSC index of each own job type, it was statistically different at p<.001. In conclusion, one who emphasize organizational goal contribution in pursuing goal orientation has a more strong orientation toward mastery approach goal rather than performance approach goal. A hospital should overcome and harmonize the different preferences of four BSC index since the differences might cause organizational conflicts among job types with having each unique professional norm.

The Way of Establishing Weights for IS Evaluation Areas and Items by means of AHP : Focusing on Public Sector (계층분석기법을 이용한 정보시스템 평가영역 및 평가항목별 가중치 설정 방안: 공공부문을 중심으로)

  • Jung Haeyong;Kim Sanghoon
    • Journal of Information Technology Applications and Management
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    • v.11 no.4
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    • pp.61-85
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    • 2004
  • It is tried that evaluation areas and items of information system in public sector are derived ration-ally and its weight value call be applied differently to type of information system to enhance validity and objectiveness of measurement in evaluating IS in this research. To obtain the goal of this research, firstly, five sectors - system sector, user sector, organization and management sector, the degree of strategic contribution to IS, and the degree of optimizing re-source in IS - are categorized based on broadly reviewing previous theoretical and practical research. Secondly, IS type in public sector is divided into internal operation one and customer oriented one that is object of the IS, and divided into application oriented and IT infrastructure oriented which are influence by IS. Thirdly, evaluation areas and its items are measured by 5 point scales (Likert summated scales) in addition to analysis of validity and reliability to improve objectiveness of establishing evaluation areas and its items. Fourthly, the weight values in the evaluation areas and its items are derived by using analytic hierarchy process. According to the results of analysis of weight value through AHP, it were found to be 30.4% to organization and management sector. 25.5% to degree of strategic contribution, 21.0% to user sector, 13.5% to degree of optimization of resource management, and 9.6% to system sector. and. different weight values each of the four IS type are proposed which establishing in this research. The main implications of this study is that the criteria by which IS in public sector can be categorized 4 ones is suggested and The weighted evaluation for four types of IS based on the AHP analysis enables proposing an objective evaluation method of IS in public sector for considering individual IS characterics.

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A Study on the Development of Performance Evaluation Model Utilizing BSC(Balanced Score Cards) for Construction Firms (균형성과지표(BSC) 개념의 건설기업 성과평가모델 개발에 관한 연구)

  • Shin Kyoo-Chul
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.27-34
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    • 2002
  • Utilizing information and knowledge is one of the major objectives in the management of construction firm. This trend has been developed both inside of the firms and overall industry-wise. Therefore conventional methods of performance evaluation based on the financial statements such as balance sheet under GAAP(Generally Accepted Accounting Principles) are not sufficient to cover various Performance of constriction firms. Core competency of construction firms needs to be evaluated by the new performance evaluation model. In this research, the concept of BSC (Balanced Score Cards) is utilized to develop the performance evaluation model for construction firms considering four major performance indicators including financial perspective, customer perspective, learn and growth perspective, anti internal business perspective. A model of performance evaluation including criteria is proposed to evaluate construction firms based on their vision and strategy.

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A Study on Applying the BSC for University Libraries (대학도서관의 BSC 적용에 관한 연구)

  • Cho, Yoon-Hee
    • Journal of the Korean Society for Library and Information Science
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    • v.40 no.1
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    • pp.241-262
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    • 2006
  • The University libraries need to develop the balanced scorecard concerning general management in order to measure the total performance of the organization that measure not only quantity measurement based on resources and quality measurement based on information services but also effectiveness of resource utilization, efficiency ability providing the services and potential capability of the members adopting the diverse changes flexibility as organic organization under the rapidly changing circumstances nowadays. This study developed the BSC model into the four perspectives such as customer, resource, internal process, learning and growing modifying BSC model developed by Kaplan and Norton to fit university libraries as nonprofit organization and developed the strategic map and performance measurement indicators on the strategy of each perspective. Ultimately, this study tried to provide an integrated strategic management indicators providing comprehensive picture of university libraries from strategic plan to performance applying the BSC linking strategic plan.

An Energy Efficient RF Protocol Structure for a Large-Scale In-Home Display Deployment (대규모 In-Home Display 보급을 위한 에너지 효율적 RF 통신 프로토콜 체계)

  • Lee, Seung-Min;Son, Sung-Yong
    • The Journal of Korea Institute of Information, Electronics, and Communication Technology
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    • v.4 no.1
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    • pp.53-60
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    • 2011
  • In-Home Display (IHD) is one of the most popular ways to induce voluntary customer participation in energy savings. Various communication technologies are used for recent IHD implementations, but most IHD systems are designed for each house because of their limitations such as communication coverage area and operation complexity. In this study, 400MHz RF communication is used for economical large-scale deployment of IHDs especially for apartment complexes that represent typical residentioal environment in Korea. Since it is essential to use internal batteries to increase the usability of IHD, the frequent changes of them should be avoided. By dividing communication data into 3 types such as common data, long term data, and short term data depending on their update periods, energy efficient communication protocol is designed and proposed. In result, the quantity of data and the battery consumption of IHD are reduced to 23.4% and 31.5% each without harming service quality.

Self Bag Drop Simulation Development of Systems for Airport Baggage Handling System (공항별 공항수하물처리시스템에 필요한 Self Bag Drop 시스템 시뮬레이션 개발)

  • Lee, Kang-Seok;Jie, Min-Seok;Choi, Won-Hyuck
    • Journal of Advanced Navigation Technology
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    • v.20 no.2
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    • pp.107-115
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    • 2016
  • The passenger who use airport spend a lot of time in check-in. They are also delayed in their readiness for departure. Therefore, for decrease in time that is waiting time for handling luggage, recently many airports are expanding self-service. Also internal development and manufacturing for production automation system and IT technology are world-class. So, for localization of self bag drop (SBD) system, I think that application this system in domestic technique and constructing competitive in customer reception system will be efficient airport management. To this end, for looking for optimal conditions when passengers use SBD, this thesis include development simulation of relevance to system. Also this thesis secures information for passenger's in foreign country airport and simulate this data. Finally, that analysis the best management passenger system when the passenger use SDB.

An integrated approach for identity and access management for efficient administrative work (행정업무 능률향상을 위한 통합 계정 및 접근 관리 방안)

  • Park, Byung-Eon;Yang, Jaesoo;Cho, Seong-Je
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.25 no.1
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    • pp.165-172
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    • 2015
  • Recently large amounts of customer information has leaked ranging from public institutions to the large-scale of portals, and similar information leakage incidents owing to the absence of personal information management have subsequently occurred. Therefore, the security infrastructure in which leakage of internal data can be blocked fundamentally is emerging as a key issue. An integrated identity and access management architecture which performs user access and its rights management, authentication and audit of the business systems is more important to improve the efficiency of business. In addition, this approach is emerging as a safe and effective ways for identity and access rights management. In this paper, we analyze how an integrated approach for identity and access management to improve the efficiency of the computational work and to strengthen the security in local government administration should be constructed, and proposed the preferred solution.

A Study on the Expression Method and Characteristics of Ecology Design in Commercial Space (상업공간에서의 자연요소 표현방법 및 특성에 관한 연구)

  • Lee, Jin-Young;Seo, Ji-Eun
    • Korean Institute of Interior Design Journal
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    • v.22 no.2
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    • pp.186-193
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    • 2013
  • In the commercial space, the modern consumers want to consume not only product but also culture. Thus, the modern commercial space tries to induce the customer's concern and purchase to the differentiated design. The introduction of this 'the natural element' delivers the pleasure and stability to the consumer buying process and availability is enlarged. Therefore, the purpose of study is gain that expression and characteristic method of the natural element in the commercial space. The detailed study method are as follows. First, the study looks into the natural element expression tendency in the modern space. Second, the expression type of the natural element was classified as 'Reappearance', 'Transformation', and 'Fuse' based on the preceding research. And according to the content of the expression type, subdivided method of 'Inclusion' and 'Replication' of 'Reappearance' and method of 'Imitation' and 'Association' of 'Transformation' and method of 'Juxtaposition' and 'Combine' of 'Fuse'. Third, the result of analyze the characteristic of expression of the natural element of the besides the commercial space case 20 place is as follows. First, 'Inclusion' of 'Reappearance' introduced the external scenery or planned garden as the inside through the opening. 'Replication' is used for decorative purposes or functional purposes as the natural element. 'Imitation' of 'Transformation' imitated the form, pattern, and color of the natural element and was mainly expressed in the wall and objet. The method of 'Association' expressed the concept of the natural element for the whole of the space and a portion of the wall and objet repetitively. As for 'Juxtaposition', mixture of 'Reappearance' had a good visual effect, because it can be obtained the external-internal nature. As for 'Combine', mixture of 'Replication' and 'Imitation' was the most common method. Thus, the study results are expected to be utilized as base date in designing the commercial with development of the natural element application method.

Service Information System(SIS) with Real Time Using RFID and X-Internet in Ubiquitous Environments (유비쿼터스 환경에서 RFID와 X-Internet을 이용한 실시간 서비스 정보 시스템)

  • Jo Young-Ung;Lee Eung-Joo;Kim Dong-Kyu;Kwon Ki-Ryong
    • Journal of Korea Multimedia Society
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    • v.8 no.10
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    • pp.1391-1402
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    • 2005
  • All industrial Products of today are various demand of customers and are switchovered the manufacturing system of a small quantity batch production. Its life cycle was very shortened. An enterprise is improved to satisfaction with external customers and internal customers of infinity competition time. They can exist on achieving customer satisfaction management. In this paper, a new implementation of service information system (SIS) with real time using RFID and X-Internet in Ubiquitous environments is proposed. The proposed SIS system has Web architecture based on XML and has a new X-Internet environment overcoming limitation of Client/server architecture. The service information system analyze its material data and suppress the same CLAIM creation. The implementation method of real time SIS system using RFID and X-Internet is proposed for contribution of business market reducing F-Cost.

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Automotive Engine Performance Analysis of antifreeze content and water type (부동액 함유량과 냉각수 종류에 따른 자동차 엔진 성능분석)

  • Hong, Sung-In
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.16 no.3
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    • pp.1594-1599
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    • 2015
  • The world car industry is in an era of internal combustion engines in the past 100 years of environmental, energy and IT is eco-friendly, high-tech cars technologies are bringing an era of change. Until now, the study of new technologies in automobile research and development has been focused on. The car's new technology development is also important, but it's cutting-edge technology is used in the car before the car's performance, and became an important point in the customer experience improvement problems. New technology development, as well as effective for existing technology applied is also important. This study was to determine the effects of temperature and the performance of automobile engine and determine the cause of the content in accordance with the type(tap water, distilled water, underground water) of anti-freeze and water that is contained in the automotive engine cooling water for the effective application of the anti-freeze. In the freezing point of the coolant -10, -20, -30, -40, $-50^{\circ}C$ dynamo performance test was conducted with the numerical analysis. Water (distilled water) were measured at the reference point peak performance 71.112, 99.622hp freezing $-10^{\circ}C$.