• 제목/요약/키워드: Intention for Revisit

검색결과 351건 처리시간 0.023초

치과의료 재이용 및 권유의사 관련 요인 (Factors upon revisit and intention of recommendation for dental care service)

  • 이향님;심형순
    • 한국치위생학회지
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    • 제12권2호
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    • pp.317-326
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    • 2012
  • Objectives : This study aims to examine satisfaction of dental treatment and revisit and intention of recommendation to dental patients and to supply as a basic resource for dental management improvement. Methods : 645 dental patients to dental hospitals in G City were subjects of this study. 27 dental hospitals were randomly chosen per 5 or 6 in 5 Districts. The intention of the survey was explained to 645 patients and it was agreed to have questionnaire survey. Questionnaire survey was carried out for 2 weeks in April 2011. Total 593 were used for the analysis except for insufficient answer sheets. The analysis was executed by using SPSS 18.0 and the results are as follows. Results : 1. The highest figures are as follows: female was 53.29% in sex, 20-29 age group was 44.52%, graduates of university were 38.62%, students were 28.50%, monthly family income with 300-399 million won was 31.70%. As to the treatment, dental caries were highest with 46.21% followed by scaling with 40.81%. As to the number of visit, 39.80% were over 5 times, and as to the opportunity to use, 29.34% answered it because it is close to home. 2. As to satisfaction, male was 4.15, over 60years old was 4.58, self-employed was 4.33, friendship with dentist as opportunity to use was 4.37. And as to revisit intention, over 60 years old was 4.60, over postgraduate in education level was 4.38, self-employed was 4.43, over 5 times visit was 4.32, and fame as opportunity to use was 4.39 which were the highest. As to the intention of recommendation to others, female was 4.24, over 60 years old was 4.65, self-employed was 4.36, friendship with dentist as opportunity was 4.43 which were the highest and showed significant differences (p<0.05). 3. As to patient satisfaction, there were strong relevance between revisit intention and intention of recommendation with 0.769 and 0.744 respectively. And, as to revisit intention, it had significant relation with revisit intention with 0.791. 4. The explanatory power of the regression analysis on the factors affecting revisit intention was 61.20%. The revisit intention was high when the satisfaction of dental hospital was high (${\beta}$=0.767, p<0.001), the number of visit (${\beta}$=0.026, p<0.01), reason for a visit (${\beta}$=0.070, p<0.01), education level (${\beta}$=-0.063, p<0.05) and occupation (${\beta}$=0.078, p<0.05). 5. The explanatory power of the regression analysis on the factors affecting intention of recommendation was 59.9%. The intention was taken patients satisfaction(${\beta}$=0.601, p<0.001), dental hygienist's kindness (${\beta}$=0.218, p<0.001), female (${\beta}$=0.079, p<0.05), reason for a visit(${\beta}$=-0.059, p<0.05), dissatisfaction treat(${\beta}$=0.084, p<0.05), dentist's kindness (${\beta}$=-0.080, p<0.05), age (${\beta}$=0.054, p<0.05). Conclusions : To improve revisit rate of patients, the refurbishing hospital facility, treatment and kindness of dental hygienists and satisfaction of treatment must be improved. And it also needs to accept complaint from female patients in a positive manner, and understand and correct complaints actively from the perspective of patients.

증강현실 매장의 인지된 기술혁신성이 재방문 및 구전의도에 미치는 영향 -호기심과 재미를 중심으로- (Effect of Perceived Technological Innovativeness on Revisit and Word-of-Mouth Intention in Augmented Reality Store -Focusing on Curiosity and Fun-)

  • 김혜경;이희윤;남궁현;최서연;양희순
    • 한국의류학회지
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    • 제44권4호
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    • pp.676-690
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    • 2020
  • This study proposes a research model that examines the impact of perceived technological innovativeness on curiosity and fun, which influence revisit and word-of-mouth intentions for an augmented reality store. Data was collected from 189 female consumers in their 20s and 30s living in the Seoul metropolitan area using a convenient sampling method. The results of the study were summarized as follows. First, perceived technological innovativeness was found to have positive effects on curiosity and fun. Second, curiosity had a positive relationship with fun. Third, curiosity had positive effects on revisit and word-of-mouth intention toward the augmented reality store, while fun had no effect on revisit and word-of-mouth intention. Fourth, curiosity mediated the relationship between perceived technological innovativeness and revisit intention, and between perceived technological innovativeness and word-of-mouth intention. The introduction of innovative technology in the offline store leads to a positive response through curiosity rather than fun; therefore, it is suggested that fashion companies develop and utilize augmented reality content that stimulates more curiosity.

체험요소가 브랜드 태도, 방문객 만족 및 재방문 의사에 미치는 영향 - 지역특산물 축제를 중심으로 - (Research on the Effect of Experiential Elements on Brand Attitude, Visitor's Satisfaction, Revisit Intention - Focusing on Regional Product Festival -)

  • 문설아;변광인
    • 한국조리학회지
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    • 제22권2호
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    • pp.189-205
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    • 2016
  • 본 연구의 목적은 지역축제의 체험요소가 방문객 만족과 브랜드 태도, 재방문 의사에 어떠한 영향을 미치는 지 알아보고, 각 구성개념 간에 브랜드 태도와 방문객 만족의 매개효과를 검증함으로써 차별화된 축제 체험마케팅 전략을 제시하는 것에 있다. 수집된 자료는 SPSS 22.0과 AMOS 22.0을 이용하여 분석하였으며, 실증분석에 따른 결과는 다음과 같다. 첫째, 체험요소 중 감성, 인지, 행동은 방문객 만족에 유의한 영향을 미치며, 둘째, 감성은 브랜드 태도에 유의한 영향이 있는 것으로 나타났다. 셋째, 인지, 행동은 재방문 의사에 유의한 영향이 있는 것으로 나타났으며, 넷째, 방문객 만족은 브랜드 태도에 유의한 영향을 미치는 것으로 나타났다. 다섯째, 방문객 만족과 브랜드 태도는 재방문 의사에 직접효과도 있지만, 체험요소와 재방문의사 간에 매개효과도 있는 것으로 나타났다.

프랜차이즈 외식업의 제품 품질과 서비스 품질이 고객 서프라이즈, 감동, 재방문 의도 및 SNS 구전에 미치는 영향: 한국 방문 경험 중국인을 대상으로 (Impact of Product and Service Quality on Customer Surprise and Delight, Revisit, and SNS WOM Intention in Korea Franchise Foodservice Context: Focusing on Chinese Perspective)

  • 왕문룡;정연국;항온유
    • 한국프랜차이즈경영연구
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    • 제15권3호
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    • pp.71-85
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    • 2024
  • Purpose: This study aims to investigate the impact of product and service quality on customer surprise and delight, revisit intention, and SNS word-of-mouth (WOM) intention in the context of franchise restaurants in Korea, focusing on Chinese tourists' experiences. This analysis provides strategic insights into improving customer experiences and driving positive behavioral outcomes within the franchise foodservice sector. Research Design and Methodology: Data were collected from 395 Chinese tourists who visited Korean franchise restaurants using a self-administered questionnaire approach and analyzed with SmartPLS 4.0. Reliability, convergent and discriminant validity were assessed using measurement model. Hypotheses were tested using structural equation model. Results: This study verified that customer's service experience affects customer surprise and delight, which in turn is an important factor in increasing revisit intention and SNS WOM and supports the SOR framework that explains these relationships. In other words, this study presented a model that expands the traditional service quality → customer satisfaction → behavioral intention framework by including surprise and delight. The study also revealed that both product quality and service quality positively influence customer delight. Furthermore, customer surprise and delight significantly influence revisit intention and SNS WOM. The findings suggest that enhancing product and service quality can lead to higher levels of customer surprise and delight and greater likelihood of revisits and positive online feedback.

템플스테이 체험관광에 있어서 사찰음식만족도를 중심으로 한 행동요인 분석 (The Factor Analysis of Satisfaction with Temple Food, Motivation for Temple-stay and Revisit Intention to Temple-stay in Temple-stay Tourism)

  • 신경이;전효원;나영아
    • 한국조리학회지
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    • 제20권1호
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    • pp.238-252
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    • 2014
  • 본 연구는 한국의 사찰음식의 가치를 템플스테이 관광객을 중심으로 파악하여 템플스테이 관광외식산업에 있어 사찰음식 체험만족과의 요인분석을 통한 유용한 시사점을 제시하고자 하였다. 설문조사는 2013년 3월부터 6월까지 면접조사법을 통해 이루어졌다. 총 500부의 자료를 배포하고 이중 477부가 회수된 설문지 중에서 중심화경향이 심하거나, 분석에 부적합한 설문지 5부를 제외하고 472부에 대하여 SPSS 18.0과 AMOS 18.0을 이용하여 요인분석과 신뢰성 검증을 실시하고, 제시된 연구가설을 검증하기 위해서 공분산 구조분석을 실시하였다. 분석결과를 요약하면 첫째, 템플스테이 체험관광은 체험동기에 유의한 영향을 미치는 것으로 나타났다. 둘째, 템플스테이 체험 동기는 사찰음식 체험만족, 추천의도, 재방문의도에 유의적인 영향을 미치는 것으로 분석되었다. 셋째, 사찰음식 체험만족은 추천의도, 재방문의도에 유의적인 정(+)의 영향을 미치는 것으로 나타났다. 추천의도 역시 재방문의도에 유의적인 영향을 미치는 것으로 검증되었다.

지역 농특산물에 대한 구매의사가 여행자의 재방문 의도에 미치는 영향 - 충남 예산지역을 중심으로 - (The Effects of Local Agricultural/special Products on the Intention for Tourists to Revisit the Yesan Area)

  • 윤혜려
    • 한국식생활문화학회지
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    • 제25권6호
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    • pp.746-754
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    • 2010
  • Rural tourism is primarily a domestic tourism activity with visitors traveling to non-urban areas. The development of local and regionally denominate food is a way to distinguish agricultural production and to promote rural tourism. Therefore, this study addressed how utilizing regional agricultural products results in increasing the intention of tourists to revisit an area. The purposes of this study were 1) to identify the image and motives for visiting Yesan, 2) to determine the importance of purchasing intention and the regional menu produced from local agricultural/special products, and 3) to identify the impact of purchasing local agricultural/special products and regional menus on the intention to revisit. A total of 202 usable questionnaires were collected at Ducksan Hotsprings and Suduck Temple in Yean area, which are known tourist attractions. The major findings obtained were as follows: First, Yesan was considered a relaxing place ($3.46{\pm}1.09$), which was the highest ranked image score for a tourist attraction. Second, the highest ranked motive for visiting Yesan was to rest ($3.77{\pm}1.18$). According to these findings, Yesan is a relaxing place, as it is a rural area with no known defined attractions. Third, most tourists (78.7%) recognized the apple as a local agricultural/special product. The intentions to purchase local agricultural/special products and the need for regional dishes in the local restaurant was higher than average. Tourists showed interests ($3.88{\pm}1.16$) in eating regional dishes made with local agricultural/special products at the restaurants. Fourth, a significant impact of purchasing local agricultural/special products and the regional menu was observed on the intention to revisit (p<0.000). The results indicate that it is very important to develop proper regional menus that concur with images of the location and the regional farming products.

미술관 관람객의 방문결정요인과 행동의도에 관한 연구 (A Study on the Determinants of Visiting Art-museum and Behavioral Intention of Art-museum Visitors)

  • 나선후;여영숙
    • 문화기술의 융합
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    • 제5권3호
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    • pp.131-137
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    • 2019
  • 본 연구는 미술관 관람객들이 미술관 방문을 결정하는 주요 동기가 무엇인지 파악하고 이와 관련된 재방문 의도와 추천의도를 파악하고자 시도되었다. 연구 대상자는 광주광역시에 소재한 광주 비엔날레관과 광주시립미술관을 방문한 관람객으로 선정하였다. 자료 수집은 2018년 9월 15일 ~ 10월 14일까지 30일간 실시하였다. 총 350부를 배포하여 최종 유효한 설문지 315부를 실증분석에 사용하였다. 연구결과, 미술관 관람객의 방문결정요인은 일탈성, 개발성, 체험성, 경험성인 것으로 파악되었으며 4가지 요인 모두 관람객들의 행동의도(추천의도, 재방문 의도)에 영향을 미치는 것으로 나타났다. 미술관 관람객의 방문결정요인이 관람객의 행동의도에 미치는 영향 중 추천의도에 가장 높은 영향을 미치는 요인은 '체험성'인 것으로 파악되었으며 이어 '일탈성' 요인인 것으로 나타났다. 미술관 관람객의 재방문 의도에 있어서는 방문결정 요인 모두 영향을 미쳤으며 '일탈성' 요인이 가장 높게 영향을 미치고 있는 것으로 파악되었다.

지역축제의 방문동기에 따른 향토음식점 만족도와 재방문 의도, 추천 의도에 관한 연구 (A Study on Satisfaction, Revisit Intention, and Recommendation Intention Regarding Local Food Restaurants Based on Visitors' Motivation for a Local Festival)

  • 민계홍
    • 한국조리학회지
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    • 제20권4호
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    • pp.210-223
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    • 2014
  • 본 연구의 목적은 우리나라의 유일한 대표축제인 김제지평선 축제 방문객의 방문동기에 따른 향토음식점 만족도와 재방문 의도, 추천 의도와의 영향관계를 분석하여 해당 기관에 유용한 기초자료로 제공하고자 한다. 조사 시기는 2013년 10월 2일부터 10월 6일까지 이며, 설문지는 총 283부를 통계처리 하였다. 분석 방법은 신뢰도 분석, 요인분석, 회귀분석을 실시하였다. 결과를 요약하면 다음과 같다. 첫째, 지평선 축제의 방문동기는 문화체험성 요인, 일탈성 요인, 친화성 요인 3개의 요인으로 추출되었다. 둘째, 가설1 축제 방문동기가 관광객들의 향토음식점 만족도에 정(+)의 유의한 영향을 미치는 것으로 나타났다. 셋째, 가설2 축제 관광객들의 향토음식점 만족도가 재방문 의도에 정(+)의 유의한 영향을 미치는 것으로 나타났다. 넷째, 가설 3 축제 관광객들의 향토음식점 만족도가 추천 의도에 정(+)의 유의한 영향을 미치는 것으로 나타났다. 그러므로 축제를 활성화시키기 위해서는 지속적으로 다양한 먹거리 제공과 욕구를 만족시킬 수 있는 프로그램 운영과 서비스에 많은 노력을 기울여야 한다.

외국인 환자의 의료서비스 만족도, 재방문 의사, 추천 의사에 영향을 미치는 요인 (Factors Affecting International Patient's Satisfaction with Korea Medical Services, Revisit and Recommendation Intention)

  • 김묘경;최윤경;안정원;김금순
    • 보건행정학회지
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    • 제27권1호
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    • pp.63-74
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    • 2017
  • Background: This study aims to analyze quality of and satisfaction with Korea medical services and identify factors affecting medical service satisfaction, revisit, and recommendation intention among international patients. Methods: Secondary analysis of survey data conducted by Korea Health Industry Development Institute from June 10th to July 17th in 2013 was done using multiple regression and logistic regression analysis. The 191 international patients from 9 medical institutions in Seoul were enrolled. Results: The results showed that international patients were satisfied with 85.6 points out of 100.0 points. International patients appraised higher in staff service rather than other services. Factors influencing medical service satisfaction were gender, religion, medical specialty, length of stay, and quality of medical services. Quality of medical service explained 29.8% of medical service satisfaction and especially, 'doctor's care' and 'communication and patient respect' were significantly related to medical service satisfaction. Medical specialty had a significant influence on revisit intention. There were no statistically significant influencing factors of recommendation intention. Additionally, more satisfied patients were associated with higher revisit and recommendation intention. Conclusion: This study implies that quality of medical services is a critical factor for patient satisfaction and that satisfaction with medical services is an important factor for increasing revisit and recommendation intention among international patients. In addition, health care providers should consider cultural differences to enhance satisfaction with medical services for international patients. Therefore, multidimensional strategy is required to strengthen the cultural competency of healthcare providers.

패스트푸드 레스토랑 이용객의 재방문 의도 영향 요인에 관한 연구 (A Study on the Influencing Factors of Intention of Revisit in Fast Food Restaurant Visitors)

  • 김석준;정광현;조용범
    • 한국조리학회지
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    • 제14권2호
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    • pp.30-45
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    • 2008
  • The objective of this study is to examine how the factors influence each other by determining the appropriate measurement standard in fast food restaurants based on the evaluation of attributes, perceived pricing, value, satisfaction and intention of revisit, and present an effective marketing strategy for fast food restaurants based on the analytical results by patrons and market segmentations. The study surveyed 195 subjects and processed the result using SPSS for Win. V. 12.0. For statistical analysis, Frequency, Factor Analysis, Reliability Analysis, and Regression Analysis were put into operation. As a result of the Factor Analysis of the evaluation of attributes, 3 factors have been extracted. The results showed that restaurant attribution evaluation had a positive effect on the perceived value($R^2adj=0.357$, p=0.000), satisfaction($R^2adj=0.346$, p=0.000) and intent of revisiting($R^2adj=0.389$, p=0.000); perceived pricing had a positive affect on the perceived value($R^2adj=0.464$, p=0.000), satisfaction($R^2adj=0.113$, p=0.000) and intention of revisit($R^2adj=0.276$, p=0.000); perceived value had a positive affect on satis-faction($R^2adj=0.327$, p=0.000) and intention of revisit($R^2adj=0.515$, p=0.000); and satisfaction had a positive affect on intention of revisit($R^2adj=0.442$, p=0.000).

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