• Title/Summary/Keyword: Intent

Search Result 1,275, Processing Time 0.03 seconds

Multitask Transformer Model-based Fintech Customer Service Chatbot NLU System with DECO-LGG SSP-based Data (DECO-LGG 반자동 증강 학습데이터 활용 멀티태스크 트랜스포머 모델 기반 핀테크 CS 챗봇 NLU 시스템)

  • Yoo, Gwang-Hoon;Hwang, Chang-Hoe;Yoon, Jeong-Woo;Nam, Jee-Sun
    • Annual Conference on Human and Language Technology
    • /
    • 2021.10a
    • /
    • pp.461-466
    • /
    • 2021
  • 본 연구에서는 DECO(Dictionnaire Electronique du COreen) 한국어 전자사전과 LGG(Local-Grammar Graph)에 기반한 반자동 언어데이터 증강(Semi-automatic Symbolic Propagation: SSP) 방식에 입각하여, 핀테크 분야의 CS(Customer Service) 챗봇 NLU(Natural Language Understanding)을 위한 주석 학습 데이터를 효과적으로 생성하고, 이를 기반으로 RASA 오픈 소스에서 제공하는 DIET(Dual Intent and Entity Transformer) 아키텍처를 활용하여 핀테크 CS 챗봇 NLU 시스템을 구현하였다. 실 데이터을 통해 확인된 핀테크 분야의 32가지의 토픽 유형 및 38가지의 핵심 이벤트와 10가지 담화소 구성에 따라, DECO-LGG 데이터 생성 모듈은 질의 및 불만 화행에 대한 양질의 주석 학습 데이터를 효과적으로 생성하며, 이를 의도 분류 및 Slot-filling을 위한 개체명 인식을 종합적으로 처리하는 End to End 방식의 멀티태스크 트랜스포머 모델 DIET로 학습함으로써 DIET-only F1-score 0.931(Intent)/0.865(Slot/Entity), DIET+KoBERT F1-score 0.951(Intent)/0.901(Slot/Entity)의 성능을 확인하였으며, DECO-LGG 기반의 SSP 생성 데이터의 학습 데이터로서의 효과성과 함께 KoBERT에 기반한 DIET 모델 성능의 우수성을 입증하였다.

  • PDF

The Impact of Nutrition Labeling on Consumer Behavior: A Focus on Fast-Food Delivery Orders (패스트푸드 배달 주문 시 영양성분 표시에 대한 소비자 행동 연구)

  • Ji Hyeon Han;Dongmin Lee
    • Journal of the FoodService Safety
    • /
    • v.4 no.2
    • /
    • pp.48-54
    • /
    • 2023
  • The study explores the impact of nutritional information on calorie prediction and purchase intent. Administered through self-report questionnaires, the research employs two types of stimuli to assess the influence of nutritional information. Hamburger set images, with or without accompanying nutritional details, were randomly presented to simulate the prevalent mobile app environment for fast-food delivery. Respondents were tasked with predicting calorie content and indicating purchase intent on a Likert 7-point scale. Results show a significant difference in calorie prediction based on the presence of nutritional labeling. While consumers expect positive health effects by estimating more exact calorie information with nutritional labeling, it doesn't significantly influence purchase intent. The study also examines consumer awareness and preferences regarding nutritional labeling policies, emphasizing the need for education and promotion. Most participants recognize the necessity of mandatory nutritional labeling in fast-food establishments, especially through delivery applications, to support healthier choices and prevent obesity.

The Role of the ICAO in Implementing the FANS and its Applications in Air and space Law (바르샤바협약상(協約上) Wilful Misconduct의 개념(槪念))

  • Choi, June-Sun
    • The Korean Journal of Air & Space Law and Policy
    • /
    • v.6
    • /
    • pp.191-215
    • /
    • 1994
  • The concept of 'wilful misconduct" was initally used in article 25 of the Warsaw Convention of 1929. The concept was defined in the Hague Protocol, 1955, as having the following two differing concepts: i) "with the intent to cause damage" and ii) "recklessly and with the knowledge that damage would probably result." The concepts contained in the Hague Protocol were used in various international Conventions on carriage by sea, such as Article 2(e) and Article 3(4) of the Protocol adopted at Brussels on Feb. 23, 1968 to amend the International Convention for the Unification of Certain Rules of Law relating to Bills of Lading, signed at Brussels, Aug. 25, 1929(Hague-Visby Rules), Article 13 of the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea, Dec. 13. 1974, Article 4 of the Convention on Limitation of Liability for Maritime Claims, 1976, Article 8(1) of the U.N. Convention on the Carriage of Goods by Sea, 1978(Hamburg Rules) and Article 21 (1) of the U.N. Convention on International Multimodal Transport of Goods, Geneva, 1980. The same concepts were also adopted in Article 746, 789-2(1), 789-3(2) of the Korean Maritime Commercial Law, revised in 1991. As of yet, the legal system of Korean Private Law recognizes only the concepts of "Vorsatz" and "grobe Nachlassigkeit", as is the case with German Private Law. The problem is that the concepts in the Convention do not coincide precisely with the concepts of "Vorsatz" and "grobe Nachlassigkeit". The author has conducted a comparative analysis of the treatment of the concepts of wilful misconduct and its varied interpretations, that is, "with the intent to cause damage" and "recklessly and with the knowledge that damage would probably result" in the Anglo-American law and in the continental European law in the following manner: 1. Background in which the concept of wilful misconduct was introduced in the Warsaw Convention. 2. The concept of "dol" in French private law. 3. The concepts of "Vorsatz" and "grobe Nachlassigkeit" in Korean private law. 4. Analysis of the concept of wilful misconduct in Anglo-American case law. 5. Analysis of the cases interpreting the concepts of "with intent to cause damage" and "recklessly and with knowledge that damage would probably result" in various jurisdictions. 6. The need to incorporate the concepts of "with the intent to cause damage" and "recklessly and with the knowledge that damage would probably result." 7. Faute inexcusable in French private law. Based upon the comparative analysis, the author points out the difference between the concepts of "wilful misconduct" or "with the intent to cause damage" and "Vorsatz", and between the concepts of "recklessly and with the knowledge that damage would probably result" and "grobe Nachlassigkeit" in the Convention and that of the Korean Private Law system. Additionally, the author emphasizes the importance of the unification in the interpretation of the provisions of the Conventions world wide.

  • PDF

Effects of Job Stress of Employees of Security Industry on Organizational Commitment and Turnover Intent (시큐리티업무 종사자의 직무스트레스가 조직몰입 및 이직의도에 미치는 영향)

  • Song, Eun-Il;Lee, Jong-Ho
    • Korean Security Journal
    • /
    • no.50
    • /
    • pp.265-283
    • /
    • 2017
  • The purpose of this study is to examine the effects of job stress on Organizational commitment and turnover intent with targets of Employees of Security Industry. A total of 156 answered questionnaires were used as final data. The following conclusions were obtained by conducting correlation analysis and multiple regression analysis using SPSS 18.0 statistical program. First, it is found that Organizational commitment effects some sub-factors of job stress such as inappropriate compensation, insufficient job control and job requirements. Second, it is found that turnover intent affects some sub-factors of job stress such as inappropriate compensation, insufficient job control and job requirements. Third, it is found that turnover intent affects Organizational commitment. Based on the result of the research, job stress seems to affect organizational commitment and people's decisions to change jobs. The two variables job stress and organizational commitment act as key factors in deciding whether to change jobs, while organizational commitment plays as an important parameter. In other words, there should be principles to do work along with channels through which workers communicate with each other. To this end, there need to be programs educating people to work together as well as systematic assistance and support to encourage people to develop their expertise.

  • PDF

Determinants of IT Industry Employees' Intent to Leave (IT업계 종사자들의 이직의도 결정요인)

  • Lee, Woo-Kyung;Choi, Soo-Il
    • The Journal of the Korea Contents Association
    • /
    • v.11 no.5
    • /
    • pp.369-383
    • /
    • 2011
  • The purpose of this study was to investigate the determinants of intent to leave among IT industry employees, based on the Price's structural model of employee turnover. The sample used in this study were composed of 370 employees from 10 IT firms located in Seoul and Gyeonggi-Do. Data were collected with self-administered questionnaires and analyzed using structural equation modelling technique. This study found that four task reward variables(job variety, job autonomy, job challenge, and role ambiguity), two social reward variables (supervisory support and coworker support), three organizational reward variables(promotional chances, job security, and distributive justice) and one environmental variable(job opportunity), had significant effects on IT industry employees' intent to leave in terms of total effects and his directions of those significant effects were consistent with theoretical predictions; and that two mediating variables, job satisfaction and organizational commitment had the most important effects on IT industry employees' intent to leave in terms of total effects. The theoretical and practical implications of the research findings were discussed and the directions for future research were suggested.

The Effect of Stress Coping Ability and Recovery Resilience on Retention Intention of Nurses in Medium-Sized Hospitals (중소병원 간호사의 스트레스 대처능력과 회복탄력성이 재직의도에 미치는 영향)

  • Bae, Eun-Joo;Kim, Ka Young
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.19 no.11
    • /
    • pp.662-671
    • /
    • 2018
  • This study was designed to investigate the impact of stress coping ability and recovery resilience on nurses' retention intent in medium-sized hospitals. For this descriptive study, a survey was conducted with 265 nurses from 5 medium-sized hospitals with over 150 sickbeds located in G and I province; the data were collected from May 19 to May 25, 2018. The collected data were analyzed by t-test, ANOVA, Pearson's correlation coefficients, and multiple regression. The average score was $2.55{\pm}0.25$ for stress coping ability, $3.47{\pm}0.49$ for recovery resilience, and $2.59{\pm}0.29$ for retention intent. Retention intent was positively correlated with stress coping ability (r=0.285, p<0.01) and recovery resilience (r=0.457, p<0.01). The factors affecting retention intent were gender (${\beta}=0.117$, p=0.027), job satisfaction (${\beta}=0.345$, p<0.001), stress coping ability (${\beta}=0.142$, p=0.008), and recovery resilience (${\beta}=0.238$, p<0.001). Furthermore, the model explained 37.8% of the retention intent (F=11.686, p<0.001). In conclusion, effective strategies for improving job satisfaction, stress coping ability, and recovery resilience for nurses need to be developed and investigated.

The Effect of Brand Webtoon Users' Need for Uniqueness on Attitudes towards the Content and the Intention of WOM: Focusing on a mediation effect of the need for self-expression and a moderation effect of the perception of persuasive intent (브랜드 웹툰 수용자의 독특성 욕구가 콘텐츠 태도 및 구전의도에 미치는 영향: 자아표현 욕구 충족의 매개와 지각된 설득의도의 조절효과를 중심으로)

  • Lee, Hui-Jun;Jo, Chang-Hwan
    • (The) Korean Journal of Advertising
    • /
    • v.28 no.8
    • /
    • pp.111-132
    • /
    • 2017
  • This study investigates how consumers' need for uniqueness and for self-expression have influence on their attitude towards brand webtoon contents and word of mouth intention. The results of this study shows that among the sub-dimensions of brand webtoon users' need for uniqueness, unpopular choices has a significantly positive influence on their need for self-expression, and in turn it has a strong positive impact on both attitude towards the webtoon content and intention of word of mouth. In particular, the data show that respondents' perceived perception of the persuasive intent of the brand webtoon moderates the effect of need for self-expression on the attitude towards the content. More specifically, respondents who perceive the persuasive intent in brand webtoon show a lesser degree of favourable attitude towards the content than do respondents who do report a low level of perception of persuasive intent of the brand webtoon. In sum, this study not only provides a theoretical foundation to understand how consumers perceive brand webtoons in terms of their need for uniqueness and for self-expression, but the study has implications for practitioners who are interested in using a brand webtoon for marketing.

A Study on the Perceived Mediating Effect of the Customers in the Relationship between the Quality of Service of a Skin Care Shop and the Intent to Revisit (피부관리실 서비스 품질과 재방문의도의 관계에서 고객의 지각된 가치의 매개효과 연구)

  • Kim, Hyun-Kyoung
    • The Journal of the Korea Contents Association
    • /
    • v.22 no.2
    • /
    • pp.475-486
    • /
    • 2022
  • The purpose of this study is to provide the service marketing data for skincare shops through analyzing the impact of the quality of service of skincare shops on perceived values and revisit intents. For this study, 397 middle-aged women who visited and experienced the services of the skincare shops in Seoul and the Gyeonggi region were surveyed. The data from the said survey were analyzed using SPSS 23.0 and AMOS 23.0. The findings of this study were as follows; first, the formality, reliability, certainty, and empathy among the service factors of skincare shops had a significant impact on economic values, while trust, certainty, and empathy had an impact on emotional values. Second, the formality, reliability, and empathy had a significant impact on revisit intent for skincare shops. Third, among the perceived values on skincare shops, both economic and emotional values had a significant impact on the intent to revisit. Fourth, the perceived values were confirmed to have partial mediating effects in the relationship between the quality of service of skincare shops and revisit intent for each service quality type.

Attitude and Purchase Intent for Luxury Fashion Goods : Cultural Differences between Americans and Chinese

  • Kim, Jung-Hwan;Zhang, Bopeng
    • International Journal of Costume and Fashion
    • /
    • v.15 no.1
    • /
    • pp.19-37
    • /
    • 2015
  • Expanding upon Zhang and Kim's (2013) study involving Chinese consumers, this study investigated key factors that influence U.S. consumers' attitude towards purchasing luxury fashion goods and purchase intent and examined what similarities and differences exist between the two consumer groups in relation to the key factors. A total of 414 respondents completed the online survey questionnaire. Structural Equation Modeling was utilized to analyze data. Brand consciousness, materialism, fashion innovativeness, and fashion involvement were significant factors that affect U.S. consumers' attitude towards luxury fashion goods. Overall, the findings of the current study were greatly inconsistent with Zhang and Kim's Chinese study. The inconsistency provides vital implications to luxury fashion retailers by showing that one size does not fit all and one strategy does not fit all markets.

A Study on Individual Factors Affecting Knowledge Sharing Intention by Knowledge type

  • Li, Guo-Zheng;Cho, Nam-Jae
    • 한국디지털정책학회:학술대회논문집
    • /
    • 2006.12a
    • /
    • pp.355-366
    • /
    • 2006
  • Knowledge sharing is an essential component of effective knowledge management, however, individuals' knowledge does nottransform easiIy into organizational knowledge even with the implementation of knowledge management program, rather , individuals tend to hoard knowledge for various reasons. this article is to explore what factors have influenced the knowledge sharing intent ion and knowledge sharing mechanism. Althoughseveral factors have been identified to help create a high performing knowledge organization, including leadershlp, organizational culture and so on, the major objective of the research. is to explore what kinds of individuals' factors have influence on knowledge sharing intent ion and knowledge sharing mechanism by knowledge types. This paper applied personality trait ability, extrinsic motivation, intrinsic motivation structure to explain knowledge sharing in organization.

  • PDF