• International Journal of Quality Innovation
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• v.10 no.2
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• pp.109-126
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• 2009

The purpose of this study was to examine overall customer satisfaction associated with medical service quality in Taiwan by integrated Kano's model and customer satisfaction index model. Another purpose was to confirmed nonlinear and asymmetric relationship of Customer Satisfaction and Quality Performance by the research outcome. By analyzing 1,100 patients or their family members, this study used the structural equation model (SEM) with AMOS software for data analysis. The results show that must-be attributes, one-dimensional attributes and attractive attributes had a direct effect on overall customer satisfaction, Surprisingly, overall customer satisfaction had positively influenced customer loyalty customer satisfaction had negatively influenced customer complaints. The study also found that customer complaints have direct effect on customer loyalty. Importantly, the study found out the must-be attributes, the attractive attributes and one-dimensional attributes increased, the level of overall customer satisfaction also increased. The customer satisfaction positively influences customer loyalty in medical service quality in Taiwan. The findings might reveal new insights for researchers dealing with quality of medical service and for hospital managers who devote resources exclusively to achieving highest possible levels of patient satisfaction.

• Journal of the Korean Institute of Telematics and Electronics
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• v.26 no.2
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• pp.118-123
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• 1989

In this paper, as we have integrated SCF for voice signal processing using CMOS circuit with the low power dissipation and the easy circuit design, it has been presented the simplified CMOS OP AMP design method with ${\pm}$5V pwoer source in order to use together with digital part. After an example about SCF CMOS OP AMP design, it has been performed layout appling channel width and length obtained by design method, and then its characteristics were simulated by SPICE 2G program. Therefoe, this design method will be applied the general CMOS OP AMP design in the electronic circuit.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.12 no.1
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• pp.7-16
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• 2012

In this paper we describe a VoIP transcript system which is able to record call conversation between counselor and customer in an IP contact center based on IP telephony environment. The transcript system, designed and implemented in this paper, uses packet sniffering to capture packets without imposing network overhead on overall system. It can decode H.323 and SIP which are used to setup call sessions in VoIP environment and captures voice data and record without any loss of contents. Implemented transcript system can be integrated with CTI system in that it can manage and record call more effectively. It is designed generically so that it is implemented both on Windows and Linux environment.

• The Transactions of the Korea Information Processing Society
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• v.4 no.7
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• pp.1781-1787
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• 1997

Future high speed networks are expected to use the Asynchronous Transfer Mode(ATM), which provides desired quality of service for the various traffic types(e.g., voice, video and data). Proper traffic control scheme helps ensure efficient and fair operation of networks. In this paper, we analyze various related traffic-control strategies and propose a new traffic control scheme and ATM control architecture with an integrated buffer management method and multi-thresholds in order to solve the problem of each class's cell loss ratio and cell delay in ATM networks. In addition, we evaluate the performance improvement of the proposed traffic control scheme through simulation. As shown in the result, the proposed traffic control scheme improves cell loss ratio in proportion to the buffer size.

• Proceedings of the KIEE Conference
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• 2003.07d
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• pp.2540-2542
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• 2003

This paper presents an internet-based self-learning educational system which can be enhancing efficiency in the learning process of Java language. The proposed self-learning educational system is called Java Web Player(JWP), which is a Java application program and is executable through Java Web Start technologies. In this paper, three important sequential learning processes : concept learning process, programming practice process and assessment process are integrated in the proposed JWP using Java Web Start technologies. This JWP enables the learners to achieve efficient and interesting self-learning since the learning process is designed to enhance the multimedia capabilities on the basis of educational technologies. Also, online voice presentation and its related texts together with moving images are synchronized for efficient language learning process. Furthermore, a simple/useful compiler is included in the JWP for providing language practice environment such as coding, editing, executing and debugging Java source files. Finally repeated practice can make the learners to understand easily the key concepts of Java language. Simple multiple choices are given suddenly to the learners while they are studying through the JWP and the test results are displayed on the message box.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.26 no.12C
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• pp.273-279
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• 2001

This paper describes a design and implementation of ISDN system on a chip which provides ISDN service and used to develop a low-price multimedia communication terminal. This ISDN SOC is an ISDN system control chip which has 32bit RISC processor, and it includes ISDN S interface transceiver, G.711 voice CODEC, PC interface for data communication, ISDN protocol which includes Q.931 call control protocol and internet protocol. It provides good solution to develope ISDN terminal equipment and ISDN terminal adaptor which connected with basic rate interface, because it minimize external peripheral devices.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.6 no.1
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• pp.305-321
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• 2012

Since Internet Protocol (IP) is the most important protocol in Next Generation Networks (NGNs), 3rd Generation Partnership Project (3GPP) utilizes Session Initial Protocol (SIP) based on IP as the base protocol for negotiating sessions in IP Multimedia Subsystem (IMS). Different from traditional circuit-switched network, in IMS, the media traffic and signaling are delivered through IP transport. The media traffic may affect the signaling efficiency in core network, due to traffic collisions and best effort packets delivery. This paper proposes a novel path-migration mechanism for enhancing the traffic efficiency in integrated NGN-IMS. The simulation results show that the interference and traffic collision can be reduce by applying proposed path-migration mechanism and the signaling efficiency in core network can be improved with higher system capability and voice quality.

• Proceedings of the Korea Multimedia Society Conference
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• 2004.05a
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• pp.709-713
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• 2004

This Paper Presents an Internet-based Java self-learning educational system which consists of a management system named Java Web Player (JWP) and creative multimedia contents fer Java language. The JWP Is a Java application program free from security problems by the Java Web Start technologies that supports an Integrated learning environment including three Important learning Procedures: Java concept learning Process, Programming practice process and assessment process. This JWP enables the learners to achieve efficient and Interesting self-learning since the learning process is designed to enhance the multimedia capabilities on the basis of various educational technologies. On-line voice presentation and its related texts together with moving images are synchronized for efficiently conveying creative contents to learners. Furthermore, a simple and useful compiler is included in the JWP fur providing user-friendly language practice environment enabling such as coding, editing, executing and debugging Java source files on the Web. The assessment process with various items helps the learners not only to increase their academic capability but also to appreciate their current degree of understanding. Finally, simple multiple choices are given suddenly to the learners while they are studying through the JWP and the test results are displayed on the message box. The proposed system can be used for an efficient tool for learning system on the Web.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.12 no.6
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• pp.1022-1025
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• 2008

Session Initiation Protocol (SIP) has become the call control protocol of choice for Voice over IP (VoIP) networks because of its open and extensible nature. However, the integrity of call signaling between sites is of utmost importance, and SIP is vulnerable to attackers when left unprotected. Currently a herby-hop security model is prevalent, wherein intermediaries forward a request towards the destination user agent sewer (UAS) without a user agent client (UAC) knowing whether or not the intermediary behaved in a trusted manner. This paper presents an integrated security model for SIP-based VoIP network by combining hop-by-hop security and end-to-end security.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.12 no.4
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• pp.670-676
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• 2008

There is a difficult plane letting a security threat to occur in Internet networks as VoIP service uses technology-based the Internet is inherent, and you protect without adjustment of the existing security solution or changes with real-time service characteristics. It is a voice to single networks The occurrence security threat that it is possible is inherent in IP networks that effort and cost to protect a data network only are complicated relatively as provide service integrated data. This paper about various response way fields to be able to prevent analysis regarding definition regarding VoIP spam and VoIP spam technology and VoIP spam.