• Title/Summary/Keyword: Inquiries

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Analysis of Reference Inquiries in the Field of Social Science in the Collaborative Reference Service Using the Co-Word Technique

  • Cho, Jane
    • Journal of the Korean Society for Library and Information Science
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    • v.49 no.1
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    • pp.129-148
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    • 2015
  • This study grasped the true nature of the inquiry domain by analysing the requests for collaborative reference service in the social science field using the co-word technique, and schematized the intellectual structure. First, this study extracted 748 uncontrolled keywords from inquiries for reference in the field of social science. Second, calculated similarity indices between the words on the basis of co-occurrence frequency, and performed not only clustering but also MDS mapping. Third, to grasp the difference in inquiries for reference by period, dividing the period into two parts, and performed comparative analysis. As a result, there formed 5 clusters and "Korea Education" showed an overwhelming size with 40.3% among those clusters. The result of the analysis through the period division showed there were many questions about "Education" during the first half, while a lot of inquiries with focus on "welfare and business information" during the second half.

A Study on Gender Differences in the Effects of Reviews, Inquiries, and Bargains on Loyalty: Focusing on Chinese Consumers (후기, 문의, 흥정이 충성도에 미치는 영향의 성별 차이에 관한 연구: 중국 소비자를 중심으로)

  • Jindan Lyu;Sundong Kwon
    • Information Systems Review
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    • v.23 no.1
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    • pp.115-134
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    • 2021
  • Recently, the amount of money that foreigners buy from online shopping sites in Korea has been increasing, especially by Chinese consumers. In this study, we researched the effects of Chinese consumers' reviews, inquiries, and bargains on loyalty, and how these effects differ by gender so that Korean online sellers can take advantage of these opportunities. In order to verify the research model, a survey was conducted on Chinese consumers with online purchasing experience and 231 valid samples were collected and analyzed. As results, reviews, inquiries, and bargaining had the positive impacts on the loyalty of Chinese consumers. The impact of reviews on loyalty was higher in women, and the impact of inquiries and bargains on loyalty was higher in men. This study can help Korean online sellers effectively respond to Chinese consumers' reviews, inquiries, and bargains needs. This study, also, can help they understand and deal with the difference between the effect on reviews to women and the effect of inquiries and bargaining to men.

Research on the Users' Inquiries on the Easy Payment Services using Text Mining Method (텍스트마이닝 방법을 이용한 간편결제서비스 이용자의 질문 분석)

  • Kim, Myoung Suk;Kim, Jiyeon
    • Journal of Korea Multimedia Society
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    • v.25 no.2
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    • pp.269-279
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    • 2022
  • Though easy payment service is the most well accepted one among various fin-tech services, the users still face difficulties and feel embarrassed when they use it. Over the past few years, many studies have been done on the users' experiences of easy payment service but there are little studies directly exploring the users' inquiries on the web. In this paper, we analyzed users' questions on Kakao Pay, Naver Pay, and Samsung Pay in Naver Jisik-iN, the biggest inquiry service in Korea from 2019 to 2020. We used keyword analysis, association analysis, and sentiment analysis. We found out that each payment service has distinct inquiries from the users according to its platform which it is based on.

Analysis on Inquiries of Secondary-level Online Educational Programs in Korea (중등 온라인 교육에서의 민원에 관한 연구 - 누가 무엇을 왜 묻는가?)

  • Chang, Hyeseung Maria;Lee, Eunjoo
    • Journal of The Korean Association of Information Education
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    • v.24 no.4
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    • pp.369-378
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    • 2020
  • This paper examines inquiries generated in three different online educational programs in Korea at the secondary educational level. Data covers 12,023 inquiries recorded during the first semester of 2019 and the compared groups among three programs are divided by four criteria: its type, period, inquirer, and the way of response. Statistical comparisons using Chi-square test suggest that there are significant differences in frequency rates of inquiries among three programs. First, 'Program A' has more inquiries by student themselves, mostly in the middle of the semester about the contents. Second, inquiries are more frequent for 'Program B' by the coordinating teachers about system-related or evaluation-related questions, either at the beginning or the end of the semester. Third, in the case of 'Program C', parents of health-impaired students are the main inquirers who ask admin-related questions at the beginning of the semester. With respect to the way of response to inquiries, more than 95% of inquiries are answered immediately for all three programs. These quantitative findings are also supported qualitatively, by face-to-face interviews with operators of the three programs. Results of this paper can be used for educational practitioners and experts when they design and operate the customized online educational programs with different purposes and different target-students in the future.

Analysis of Science Process Skills and Suggestions for Developing Scientific-Inquiry of Secondary Science Gifted Students (과학영재 탐구활동에 제시된 과학탐구능력 분석 및 개발을 위한 제안)

  • Shin, My-Young
    • Journal of Gifted/Talented Education
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    • v.23 no.2
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    • pp.289-310
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    • 2013
  • The purpose of the study is to investigate science process skills and suggest several considerations about developing scientific inquiries for secondary science gifted students. To do this, we analyzed scientific inquiries of science gifted programs and evaluated them on the quantity of problem perception, problem finding and inquiry planning that are regarded as high level science process skills, then revised each inquiry to include those high level skills. The result was that the first, there were differences in frequencies and types of science process skills among those inquiries. The second, there were very few problem perception and problem finding and were not many inquiry planning. The third, some of the revised inquiries showed those high level skills. From this, we would like to suggest we should construct scientific inquiries of science gifted program out of many and various themes. And there should be more high level science process skills such as problem perception, problem finding, and inquiry planning. For this, scientific inquiry developers should have intentions to involve such science process skills which is appropriate for science gifted student.

Analysis on elementary gifted students' inquiries on combinatoric tasks (초등 영재학생들의 원순열 과제 해결 분석)

  • Park, JinHyeong;Kim, Dong-Won
    • Journal of Elementary Mathematics Education in Korea
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    • v.21 no.2
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    • pp.365-389
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    • 2017
  • This study aims to analyze elementary gifted students' inquiries on combinatoric tasks. In particular, we designed circular permutation tasks and analyzed students' inquiries on these tasks. We especially analyzed students' expressions, counting processes, and their construction of set of outcomes. The findings showed that the students utilized analogy to resolve given tasks, and they had difficulties in categorizing and re-categorizing possible outcomes of given tasks. Their improper use of analogy also caused difficulties in resolving circular permutation tasks.

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High-School Physics Teachers' Difficulties in Teaching Textbook Physics Inquiries (고등학교 물리 교사들이 교과서 탐구 지도에서 겪는 어려움)

  • Lee, Seyeon;Lee, Bongwoo
    • Journal of The Korean Association For Science Education
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    • v.38 no.4
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    • pp.519-526
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    • 2018
  • The purpose of this study is to analyze the Korean high-school physics teachers' difficulties in teaching textbook physics inquiries. For this purpose, 63 high school physics teachers completed a questionnaire. We asked teachers to evaluate the degree of difficulty in teaching textbook physics inquiries. Additionally, we asked physics teachers to select the two most difficult inquiries to teach and to express their reasons for these selections. The main results are as follows: First, the degree of difficulty for all the inquiry is 2.79, indicating a little easy level of difficulty. The two most difficult inquiries are 'Meissner effect experiment' and 'Investigation of diode characteristics using $Cu_2O$ plate and ZnO powder.' Second, the difficulty reasons to teach physics inquiry was presented in the order of 'environment domain,' 'textbook domain,' 'student domain,' and 'teacher domain.' In particular, the biggest reasons for difficulty for teachers are 'preparation of experimental apparatus' and 'safety.' There are many opinions related to 'problem of the experiment itself' in 'textbook domain' and 'lack of ability to manipulate' in 'student domain.' Based on the results of this study, we added a discussion to activate the high school physics textbook inquiries.