• Title/Summary/Keyword: Information system use

Search Result 12,030, Processing Time 0.034 seconds

Understanding User's Continuous Use of Financial Technology Products

  • Wanchao Liu;Huosong Xia;Jian Mou
    • Asia pacific journal of information systems
    • /
    • v.31 no.2
    • /
    • pp.236-256
    • /
    • 2021
  • Online financial technology products are an important consumer finance innovation. While a large body of previous research has focused on initial adoption and consumer willingness to use these products, little research explores the continued use of these products beyond the initial adoption phase. In particular, special attention should be paid to how users' trust and perceptions of privacy and security affect continued use behavior. This paper integrates the expectation confirmation model of information system continuance (ECM-ISC), the information system success model (ISSM) and the security and trust literatures to investigate continued use of online financial technology. To test the research model, we collected 398 valid questionnaires from Ant Credit Pay users. The research results show that system and service quality positively impact users' expectation confirmation, while information quality has no significant impact. Expectation confirmation and perceived usefulness positively affect user satisfaction. Moreover, the user's perception of privacy and security plays a vital role in user satisfaction. Satisfaction and perceived trust jointly promote users' continuance behaviors. Findings of this study indicates the importance of the information system success factors and security factors due to their influence on the continued use of Fintech products. This conclusion has implications for enterprises in improving the product qualities and enhancing the degree of security to meet user needs.

Effects of Medical O2O Platform Quality Components on Continuous Use Intention to Information Distribution

  • MYUNG, Ju-Dong;KIM, Bo-Young
    • Journal of Distribution Science
    • /
    • v.20 no.10
    • /
    • pp.105-117
    • /
    • 2022
  • Purpose: The digital healthcare business is rapidly growing due to the COVID-19 pandemic, and the medical service platform business based on smartphone apps is globally expanding. This study targeted medical information online to offline (O2O) platform users in the medical service field. It verified the effect relationship revealed in the continuous use intention of the platform with the mediation of platform quality components, namely perceived benefits, flow experience, and use satisfaction. Research design, data and methodology: Based on previous studies, three medical information O2O platform quality components, namely system quality, information quality, and service quality, were defined. And the questionnaire survey was carried out targeting 359 leading medical information O2O platform users in Korea. Results: As a result of the analysis, it was confirmed that system quality and service quality had a positive (+) effect on satisfaction and continuous use intention with the mediation of perceived benefits and flow experience. Meanwhile, information quality had a negative effect (-) on perceived benefits and flow experience and did not affect use satisfaction and continuous use intention. Conclusions: Consequently, it was ascertained that the system quality and service quality affecting user behavior and experience were more significant factors than information quality to medical information O2O platform users from the medical service aspect.

An Empirical Study on the Introduction of ERP System and Marketing Performances in the Small-and-Medium Firms (ERP 시스템 도입이 마케팅 성과에 미치는 영향에 관한 실증연구 -부산${\cdot}$경남 지역의 중${\cdot}$소기업을 중심으로-)

  • Kim Gap Tae;Park Gi Nam;Lee Dong Cheol;Gang Yu Jeong
    • Proceedings of the Korea Association of Information Systems Conference
    • /
    • 2004.11a
    • /
    • pp.339-348
    • /
    • 2004
  • There were few empirical researches on the ERP system in spite of increasing interest on ERP system recently Therefore, the purpose of this study is to develop an framework for the marketing performance based on evaluation of ERP system used by the theoretical model for evaluation of information system and the empirical data of Korean firms. This study was empirically examined an effect of ERP system and its information quality on the use of information from ERP system. And another effect of information use from ERP system on marketing performances survey on MIS was conducted for the marketing strategy. In this study, the structural equation model was established for verifying the relationship of above variables. And several hypotheses were established and examined empirically from that structural equation model. In conclusion, the effectiveness of ERP system must be evaluated within structural relationship among ERP system and its information quality, the use of information from ERP, and marketing performances. Additionally, the result of this research has founded the fact that ERP system and its information quality are important as elements of successful ERP system.

  • PDF

Study on Personalization to Improve Usage Intention of Corporate Information System : An Empirical Analysis in Using Intranet System (기업 정보시스템 사용의도 향상을 위한 개인화 연구)

  • Lee, Sung-Woo;Chang, Won-Kyung;Kim, Tae-Kyun
    • Journal of Information Technology Applications and Management
    • /
    • v.17 no.4
    • /
    • pp.57-82
    • /
    • 2010
  • Many companies today use information systems to maintain competitive advantage and to give immediate responses to customer requests. Over time, however, many of these companies failed to make the most of such information systems because the users stopped utilizing the system. While many reasons offer explanations to the phenomenon, this study analyzes how usage intention of information system can be enhanced by changing the environment and usefulness of the system from the user's perspective. Active and wide-ranging researches using the Technology Acceptance Model (TAM) have been carried out on an individual's tendency to using new technology. But, many of the studies remain focused on improving user intention by enhancing the ease of use and usefulness of the system under PC applications or Enterprise applications. The personalized intranet system is not only bringing about sweeping changes to a company's information systems environment but also providing users with freedom to design their own working environment, personalization, to Corporate Information Systems (CIS). Results from empirical tests on intranet systems verify that through personalization, a more voluntary information system environment can be created and that by increasing the ease of use and usefulness of the system, users can become more favorable to accepting new technologies and ultimately result in improved usage intention. This study suggests personalization variables and model for implementing a voluntary CIS for information system developers.

  • PDF

A Study on the Effects of Ubiquitous User Satisfaction;Strategy for Ubiquitous System Venture Company (유비쿼터스 시스템 사용자 만족에 미치는 영향 요인에 관한 연구;유비쿼터스 시스템 벤처기업을 위한 전략)

  • Ku, Gyo-Bong;Ham, Yoon-Sang
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
    • /
    • v.1 no.1
    • /
    • pp.71-90
    • /
    • 2006
  • This paper is purpose to research system use, ubiquitous convenience considering ubiquitous system and system use, ubiquitous convenience considering user satisfaction. In this study system use was signification influenced by system quality, instantly connectivity, and user satisfaction use was signification influenced by system quality, information quality. But system use was not signification influenced by information quality, service quality and ubiquitous convenience was not signification influenced by service quality, instantly connectivity.

  • PDF

Study on relationship of patients' information need, e-Health system use and outcomes: CHIS system in patients with breast cancer center (환자들의 정보요구가 e-Health 시스템 사용과 성과에 미치는 영향에 관한 연구: 유방암환자대상 수요자의료정보시스템을 중심으로)

  • Lee, Seog-Jun;Park, Sung-Sik;Hahm, Yukeun;Gustafson, D.
    • The Journal of Information Systems
    • /
    • v.22 no.2
    • /
    • pp.105-129
    • /
    • 2013
  • Recently, since the interest with well-being has been getting higher than ever, people want reliable source of information related with health and medical treatment. Because of the characteristics of information related with medical care, there have been difficulties to find the information from books, television and internet surfing, for treating disease. Misinformation that can be obtained when considering dangerous situations or side effects, the role of the e-Health system is becoming more important. The objective of this study is an analysis of correlation and effect among patient's information need, e-Health system use and system outcome. To achieve the object of this study, e-Health system had been given to patients of breast cancer in Wisconsin and Detroit for 16 weeks. As a result, 282 sample was gathered and modified to meet purpose of the study. As a result, the information needs of patients due to the performance of the e-Health systems and shown to affect even the perception of patients' emotional and physical health and social support.

A Study on the Strategy of Resolving Impediments to Use of Digital Resources : The Case of Korean Public Libraries

  • Noh, Younghee;Wang, Dongho
    • International Journal of Knowledge Content Development & Technology
    • /
    • v.11 no.3
    • /
    • pp.81-112
    • /
    • 2021
  • In this study, users' perceptions and concerns about digital information resources were investigated, focusing on impediments to the use of digital resources, to devise measures for improvement by identifying factors that hinder the use of digital information resources. To achieve the purpose of the study, the research identifies the inconvenien ce factors and establishes the user inconvenience list based on prior research and the current status survey. Based on the derived list, a survey was conducted on users of public libraries. Through this study, it was found that the use of digital information resources can be enhanced by improving the internal library system. Specifically, it refers to improving search performance and accessibility of digital data, providing one-stop services for digital information resources through the operation of an integrated data management system, conducting customized user education, and establishing a digital information resource preservation system, e.g. web archiving. Also, improving the external environment and system, such as contracting with more libraries for digitized data use agreements, strengthening support, unifying the names and classifications of digital information resources, and simplifying the procedure for using digital information resources, is of great importance.

A Study on Analysis and user-friendly Improvement Plan for Urban Planning Information System (수요자 중심의 도시계획정보체계 개선방안)

  • Lee, Se-won;Kang, Ji-Hun;Kim, Heung-Cheol
    • Journal of Cadastre & Land InformatiX
    • /
    • v.48 no.2
    • /
    • pp.153-170
    • /
    • 2018
  • The purpose of this study is to diagnose problems by analyzing the status of system and user in order to activate the Urban Planning Information System(UPIS). The UPIS has been distributed to all local governments through pilot and expansion projects since 2003 to utilize spatial information in urban planning and administration. The original purpose was to use GIS to support planning and to support scientific decision making, but now the main task is to designate and manage zoning districts related to land use. Therefore, the UPIS is responsible for the production (preparation procedure) and management of the local district information for use in the Korea land use information system, which is an upper concept defined by the law, but it is evaluated that its identity is ambiguous and utilization rate is low. This study is conducted to investigate the four aspects (business process, database, system, citizen service) of UPIS, and suggest concrete improvement measures. To summarize, each individual system exists in the Korea land use information system, but they all share similar data and have a linked work flow. Therefore, we suggested that the DB current plan should be established to improve the reliability of data and to redefine the business process around the UPIS.

The Effect of ERP System Quality on the System Use Satisfaction and on Individual and Organizational Performance (ERP시스템 품질이 시스템 사용만족도와 개인 및 조직성과에 미치는 영향)

  • Lee, JeongEun
    • Journal of Korea Society of Industrial Information Systems
    • /
    • v.23 no.4
    • /
    • pp.55-67
    • /
    • 2018
  • The objective of this study is to investigate the effect of ERP system quality factors on the system use satisfaction and on personal and organizational performances. For achieving this objective, we investigated the interrelationship among quality factors, use satisfaction and business performance in the companies which operate the ERP system using questionnaires, whereas many previous studies focused on general quality factors such as the relationship between system quality and use satisfaction on organizational performance. The difference between our study and previous studies is that we classified the information system quality into three categories (system quality, information quality, and service quality) before analyzing the respective relationship among three identified variables (use satisfaction, individual performance and organization performance). The result of this study proved that the system quality, information quality, and service quality considered as the ERP system quality factors have a positive effect on user satisfaction level, respectively.

강제된 정보시스템 사용환경에서 결과기대가 사용활동에 미치는 영향에 관한 연구;사회인지이론의 관점

  • O, Song-U;Gwak, Gi-Yeong
    • 한국경영정보학회:학술대회논문집
    • /
    • 2007.11a
    • /
    • pp.123-128
    • /
    • 2007
  • It has been argued that Enterprise systems (ES) implementations are overshadowed by a high failure rate despite their promised benefits. One of the commonly cited reasons for ES implementation failures in the context of mandatory use is end-user's unwillingness or sabotage to adopt or use systems. Considering that the appropriate management of expectations may play an important role in making positive behavior toward newly implemented systems, this study examines the effect of outcome expectations on the system use activity in the mandatory use context of information systems from the Social Cognitive Theory perspective. Structural equation model analysis using LISREL 8.7 provides significant support for the proposed relationships. The empirical results suggest that outcome expectations and user satisfaction have positive effects on system use activity conceptualized by immersion, reinvention, and learning. Theoretical and practical implications of the study shed some light on how to improve system use activity in the mandatory use context of information systems.

  • PDF