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http://dx.doi.org/10.9723/jksiis.2018.23.4.055

The Effect of ERP System Quality on the System Use Satisfaction and on Individual and Organizational Performance  

Lee, JeongEun (동의대학교 경영학부 회계학전공)
Publication Information
Journal of Korea Society of Industrial Information Systems / v.23, no.4, 2018 , pp. 55-67 More about this Journal
Abstract
The objective of this study is to investigate the effect of ERP system quality factors on the system use satisfaction and on personal and organizational performances. For achieving this objective, we investigated the interrelationship among quality factors, use satisfaction and business performance in the companies which operate the ERP system using questionnaires, whereas many previous studies focused on general quality factors such as the relationship between system quality and use satisfaction on organizational performance. The difference between our study and previous studies is that we classified the information system quality into three categories (system quality, information quality, and service quality) before analyzing the respective relationship among three identified variables (use satisfaction, individual performance and organization performance). The result of this study proved that the system quality, information quality, and service quality considered as the ERP system quality factors have a positive effect on user satisfaction level, respectively.
Keywords
ERP System; ERP System Quality Factor; Use Satisfaction; Personal Performance; Organizational Performance;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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