• Journal of information and communication convergence engineering
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• v.7 no.2
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• pp.92-97
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• 2009

Lately, influence of information rises and interest about satisfaction estimation of information providing service is risin. According to rapid change in information environment, information-providing service is being changed in various form, in which center development is made in relation to the effort for customer satisfaction intended to enhance user's satisfaction level through providing more convenient and higher service centered on information service user rather than information service provider. Organizations providing information service is also changing their service from traditional one centered on service provider to that for user's satisfaction and service quality, and evaluation of information service quality and measurement of user's satisfaction as the result of using information service are regarded important. In this respect, it is needed to measure user's satisfaction level for environmental factors of information service and analyze what kind of influence they have to enhance user's satisfaction level of information service. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information-providing service, service satisfaction, satisfaction of user of system satisfaction is increased. In this paper, we propose a model of the user satisfaction index for information-providing services and present the user satisfaction index is measured to the model. Also we this study suggest qualitative improvements of information-providing service required for change to user-centric information-providing service through measuring user satisfaction index of ITFIND system and schemes to improve information quality

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.17 no.11
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• pp.3030-3049
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• 2023

With the development and wide application of hybrid network computing modes like cloud computing, edge computing and fog computing, the customer service requests and the collaborative optimization of various computing resources face huge challenges. Considering the characteristics of network environment resources, the optimized deployment of service resources is a feasible solution. So, in this paper, the optimal goals for deploying service resources are customer experience and service cost. The focus is on the system impact of deploying services on load, fault tolerance, service cost, and quality of service (QoS). Therefore, the alternate node filtering algorithm (ANF) and the adjustment factor of cost matrix are proposed in this paper to enhance the system service performance without changing the minimum total service cost, and corresponding theoretical proof has been provided. In addition, for improving the fault tolerance of system, the alternate node preference factor and algorithm (ANP) are presented, which can effectively reduce the probability of data copy loss, based on which an improved cost-efficient replica deployment strategy named ICERD is given. Finally, by simulating the random occurrence of cloud node failures in the experiments and comparing the ICERD strategy with representative strategies, it has been validated that the ICERD strategy proposed in this paper not only effectively reduces customer access latency, meets customers' QoS requests, and improves system service quality, but also maintains the load balancing of the entire system, reduces service cost, enhances system fault tolerance, which further confirm the effectiveness and reliability of the ICERD strategy.

• Proceedings of the KSRS Conference
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• 2004.10a
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• pp.280-282
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• 2004

According as IT environment changes from client/server system to the open system based on web service technologies, the exchange of data and services between independent applications and service servers in web environment is observed Recently. In this points, it is necessary that Geographic Information Systems, Spatial Imagery Information Systems, Intelligent Transportation Systems, and Global Navigation Satellite Systems based on the location and geometry information are inter-related each other. But, the inter-relation of these systems is very difficult because of the closed system architecture, different information format, and the absence of interoperability technologies. In this Paper, we describe 4S integration system based web service technologies that accept the international standard as WFS, WCS, WRS of OGC (OpenGIS Consortium) and UDDI, SOAP, WSDL of W3C. In detail, we study the system architecture design and implementation of traffic information service, routing service, and tracing service. These services are consisting of the data schema based on XML and GML, various functions of each layered service, each server platform, and web server. Specially, we represent that GML is being applied to a wide range of location-based services, telematics, and intelligent transportation

• Journal of the Korea Society of Computer and Information
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• v.22 no.2
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• pp.51-57
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• 2017

The first thing to be prioritized is to set the scope of the management system when establishing an information security management system for systematic and effective information security management. It is important to set the scope for an organization's information security goals due to the scope affects the organization's overall information security activities. If the scope is set incorrectly, it might become impossible to protect important services and therefore, the scope of the management system should be determined in consideration of the core business services of the organization. We propose a core service selection model based on the organization's mission-critical service and high risk service in order to determine the effective information security management system scope in this paper. Core service selection criteria include the type of service, contribution to sales, socio-economic impact, and linkage with other services.

• International Journal of Knowledge Content Development & Technology
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• v.2 no.2
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• pp.31-45
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• 2012

This study prepared a foundation to provide high-quality services in a stable and effective way to meet the customer expectations, by building up and establishing an ISO 20000 certified IT service management system and protecting the information assets from various threats through effective system operation that meets the requirements of international standards, in order to ensure the reliability and stability of NDSL public services provided by KISTI Information Service Center and to enhance the customer satisfaction.

• Proceedings of the Korea Contents Association Conference
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• 2008.05a
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• pp.99-103
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• 2008

Recently, the mRFID which combines RFID system a mobile uses infra of mobile communication and it provides object information service with the form which is various. Currently, many object information service system exists. But such system object information is by a service box and becomes the inclusion in specific territory and connection it does from different territory, there is a difficult problem point. It secured the weak point of object information service system of existing from the dissertation which it sees and the object information service system which is suitable in application development of the mRFID it embodied.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.29 no.1
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• pp.101-108
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• 2006

The issue of using information system to ensure competitive power in the market is rising. The outsourcing methods that entrust activities of information system of companies to other expert agencies are increasing as the enterprises make a lot of efforts to put their resources to their heart of business in the process of adopting information system. Recently, ASP(Application Service Provider) as a new information technology outsourcing method appears due to the development of network technology and spreading of peculating software. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop a certification program to ensure safety and reliability of ASP. This paper provides the safe and reliable certification program for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and then evaluation methodology for the ASP certification program is proposed. This paper presents service provider(service environment) certification as the part of the ASP certification program.

• Journal of Korea Society of Digital Industry and Information Management
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• v.6 no.3
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• pp.221-230
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• 2010

Citizens' demand, which has been previously focused on welfare, is now expanding to include elements for higher quality of life such as employment, housing, culture, and sports. Accordingly, the government, with an aim of effectively delivering resident services that satisfy various demands, is committed to transforming the central government-oriented service system into the integrated service system based on public-private partnership. The government is also dedicated to expanding services to 8 areas including not only welfare but also healthcare, employment, housing, education, sports, culture, and tourism, which are directly related to everyday lives of residents. This project is designed to support such reforms in the citizen service delivery system in order to enhance quality of life of local residents. This study is to draw implications from analysis for implementing the citizen service integrated information system in order to reform the citizen service delivery system effectively through examinations and analyses of citizen services provided by the central government. Especially focus on public utility charges depreciation simplification citizen service. Its implications are expected to offer a real contribution for central and local Governments that want to increase the productivity of implementing eGovernment service.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.22 no.6
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• pp.1343-1355
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• 1997

Full motion video data is the most effective data type that transmits information in multimedia enviornment. VOD service is system that uses network to transmit full motion video data interactively. Therefore VOD service system must satisfy the following requirements. First, it should transmit high quality full motion video. Second, it should be able to control a large quantity of full motion video. Third, a user should be able to retrieve the full motion vide effectively. However the existing VOD service system is established based n file system that not only does it have disadvantages in managment such as transaction control but also it is not suitable for distributed multimedia environment. The goal of this research is to build a VOD service system that provides high-quality full motion video assuming information retrieval. In order to mainly search video data's bibliographical information and to manage related information, VOD service system and DBMS system are to be closely related. Also, to transmit high quality full motion video data, we use MTP$^{TM}$(Media Transfer Protocol) developed by StarLight. MTP$^{TM}$ guarantees high bandwidth that is necessary to tansmit high quality full motion video data effectively. In other hand TCP/IP which is used for information search does not guarentee high bandwidth as that in MTP$^{TM}$. Therfore VOD service system that seraches information managed by DBMS and transmits requried full motion video data should control different kinds of protocol simultaneously. This paper describes the configuration of VODB system that has solved these problems, implementation and efficiency of data applied system.stem.

• Journal of information and communication convergence engineering
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• v.3 no.2
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• pp.80-83
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• 2005

At present, GML becomes the global standard for the XML encoding of geographic information and is the foundation for the Geo-Web. GML is being applied to a wide range of geographic applications including GIS and location-based services, telematics and intelligent transportation systems. In this paper, we propose the tourism information system for supporting the location based service application. We made an effort to design and implement a GIS computing environment by thin client for mobile web mapping service. We are interested in the GML applications that include traditional GIS system for navigation service and location finder for points of interest (POI) services. This paper summarizes the Tourism information system for location based service of a small area (Han-Ok Village with the Korean traditional houses in Jeonju-city), in which moving travelers can obtain proper information services at the current location associated with traditional monuments, cultural products, food, and conveniences. In the paper, we report on the design of the thin client/server system for a mobile environment. This paper is divided into three parts. First, we give a general overview of the organization of the system and of the important concerns of our design. Second we focus on our system supports for location and POI determination, and design concerns. Finally, we show the graphic user interface of PDA, the procedures involved in the service, and the executed results.