• Proceedings of the Korean Society for Quality Management Conference
• /
• 1998.11a
• /
• pp.92-101
• /
• 1998

As service firms continue to seek unique sources of sustainable competitive advantage, service quality has been discussed as a potential alternative to traditional skills and sources. The information of customers is generally believed to be a key component in creating corporate responsiveness to customer requests. In order to develop and maintain long-term close relationships with customers, service firms need to build an effective and ongoing service qualify information system(SQIS). Service firms that formally collect customer-related information and internal service quality information were to be more responsive. Accordingly, the purpose of the present study is twofold. 1. How to get the information on the service quality. 2. How to build a SQIS. An analysis is conducted of SQIS into input, process and output staging. One of numerous examples from financial service-sector firms is given to show SQIS can be developed to improve service qualify. Implications and strategies for building an effective SQIS for financial service-sector firms are discussed, and directions for future research are indicated.

• Journal of Korean Society for Quality Management
• /
• v.33 no.2
• /
• pp.13-21
• /
• 2005

Most organizations adopt a process-based approach to manage their operations and now business process management(BPM) is a well-established concept. Because ISO 9001:2000 has been influenced by BPR and it also emphasizes process based, BPM can get together with ISO 9001:2000. Korea Institute of Science and Technology Information has taken ISO 9001:2000 certificate in November 11, 2003 and now implements quality management systems based on BPMS. We call it KQMS(KISTI Quality Management System). KQMS based on BPMS is a new example in field of ISO quality management and is expected to support process management well.

• Journal of Korean Library and Information Science Society
• /
• v.21
• /
• pp.401-429
• /
• 1994

According to database and information technology development, many interests of database quality control have being increase. The purpose of database quality control is improvement quality of data itself as well as database system to satisfy user's need. As this paper was especially written about quality control of bibliographic database, to embody complete bibliographic database, it was invested numerous errors and its case by analyzing MARC records. In addition, it was presented that high degree's cataloging education, introduction of su n.0, pporting systems, and development of intelligent quality control system for quality improvement.

• Journal of the Korean Society for information Management
• /
• v.19 no.3
• /
• pp.69-90
• /
• 2002

Modern stage must offer to the level which the customer requests the quality of the information service to offer from the information center. We are the one view which needs new system management around the process serving this. This study accomplished theoretical review of ISO 9000 as International Quality Management System. investigated the trend for change of ISO 9000 certification systems. We analyzed the recognition level of members about the introduction of ISO 9000 quality management systems in the information center. The level up of recognition about ISO 9000 quality management system certification systems was the low in the information center. Hereafter, We grasped the subject of ISO 9000 certification systems which the introduction needs. We reviewed ISO 9000 family which the Library and Information center possible apply and presented the requirement in the library and information center with the process to need for a Quality Management System certification.

• Korean Journal of Geomatics
• /
• v.2 no.2
• /
• pp.145-151
• /
• 2002

GIS technique is applied to the analysis of ambient air quality information. For this study, the TMS-monitored air quality information was imported with the geographical information of the TMS stations in Capital Area. It is found that currently available GIS technique has a great extend of potential for air quality management. From the analysis of air quality information, the GIS application demonstrates the poor air quality in the central Capital Area and the it is improved as it travels down to the suburb area. The ambient air quality is also proven to be highly influenced by the ozone concentration in a mid-summer day.

• Journal of the Korean Institute of Plant Engineering
• /
• v.23 no.4
• /
• pp.29-38
• /
• 2018

Through process quality information, the time required for process quality analysis has been drastically shortened, the process defect rate has been reduced, and the manufacturing lead time has been shortened and the on-time delivery rate has been improved. Therefore, The purpose of this study is to develop a quality information analysis system model that effectively shortens the time required for process quality analysis in automobile safety belt parts manufacturing process. As a result of experiments on communication operation between manufacturing execution system (MES) quality server, injection machine control computer, injection machine programmable logic controller (PLC) and terminal, in analyzing quality information, the conventional handwriting input method took an average of 20 minutes, but the new multi-network method took about 2 minutes on average. In addition, the process defect rate was reduced by 13% and the manufacturing lead time was shortened from 28 hours to 20 hours. The delivery compliance rate improved from 96 to 99%.

• International conference on construction engineering and project management
• /
• 2009.05a
• /
• pp.1453-1462
• /
• 2009

It is very important for performance of information system that we make an effort to raise user's satisfaction by continuously grasping user's requirement by evaluation of PMIS based on ASP service quality and reflecting this to information system. However, It is lack that developments of suitable evaluation index of PMIS based on ASP service quality. Hereupon, In this study, we propose the evaluation indicators. First, The evaluation area is classified by form the foundation of D & M IS Success Model (2003); system quality, information quality, service quality. Second, The detail evaluation item which include considerations which are gotten through investigation of the construction industry and PMIS based on ASP is grouping by form the foundation SERVQUAL which is a service quality evaluation tool proposed PZB(1988). It is suitable to evaluate PMIS based on ASP service quality in construction industry and able to evaluate various aspects.

• Journal of the Korean Society of Safety
• /
• v.23 no.1
• /
• pp.57-65
• /
• 2008

The disaster damage can be reduced not only by quick response to its scene, but also by right resource allocation to the right places. The role of information quality on disaster resource has been considered to be an important factor for disaster management. The aim of this research is to investigate and explain the relationship between information quality and performance on disaster resource management. The information quality control for the disaster response operator is central to deliver right information to right people among different government levels such as local, state, and federal government.

• Asian Journal of Innovation and Policy
• /
• v.9 no.1
• /
• pp.12-35
• /
• 2020

Quality performance information has been regarded as a significant step toward managing public performance. Although a correlation between the quality of information and its actual usage among managers in high-accountability policy areas has been found, quality performance information has not been properly provided to practitioners. This study takes an Institutional Analysis and Development approach to assess an appropriate institutional framework that facilitates state agencies and academics to coproduce this information. Based on a conceptual framework, we analyze a public information system of the Workforce Data Quality Initiative in Ohio and carry out a content analysis with NVIVO. It is found that arrangements that can manage the incentive dynamic in this process may help to align heterogeneous stakeholders in a mutually supportive fashion. Also, the research agenda and information resulted from being coproduced for management and academic purposes, simultaneously. This use of administrative data sheds light on how quality performance information can be coproduced under an appropriate institutional arrangement between administration and research communities. It is suggested that accessibility to the information system among various stakeholders should be improved.

• Journal of the Korea Society of Computer and Information
• /
• v.19 no.3
• /
• pp.87-100
• /
• 2014

This study was conducted to investigate the impact of information technology resources and quality of information in logistics information system on logistics performance of logistics companies. The questionnaire targets IT manager of logistics companies. In the questionnaire survey for empirical analysis, we conducted a survey and used 125 responses for statistical analysis to validate hypotheses. The results from the empirical model suggest that quality of information in logistics information system tend to be influence by IT resource. And firm's logistics performance is effected by the usefulness of quality of information in logistics information system.