Acknowledgement
This research supported by a grant(07UrbanRenaissanceA03) from High-Tech Urban Development Program funded by the Ministry of Construction & Transportation of Korean Government
International conference on construction engineering and project management (국제학술발표논문집)
- 2009.05a
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- Pages.1453-1462
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- 2009
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- 2508-9048(eISSN)
SERVICE QUALITY EVALUATION INDICATORS FOR ASP-BASED PROJECT MANAGEMENT INFORMATION SYSTEM
- Lee, Seul-Ki (Department of Architectural Engineering, University of Kwang-woon) ;
- Yu, Jung-Ho (Department of Architectural Engineering, University of Kwang-woon) ;
- Kim, Chang-Duk (Department of Architectural Engineering, University of Kwang-woon)
- Published : 2009.05.27
Abstract
It is very important for performance of information system that we make an effort to raise user's satisfaction by continuously grasping user's requirement by evaluation of PMIS based on ASP service quality and reflecting this to information system. However, It is lack that developments of suitable evaluation index of PMIS based on ASP service quality. Hereupon, In this study, we propose the evaluation indicators. First, The evaluation area is classified by form the foundation of D & M IS Success Model (2003); system quality, information quality, service quality. Second, The detail evaluation item which include considerations which are gotten through investigation of the construction industry and PMIS based on ASP is grouping by form the foundation SERVQUAL which is a service quality evaluation tool proposed PZB(1988). It is suitable to evaluate PMIS based on ASP service quality in construction industry and able to evaluate various aspects.