• International Journal of Computer Science & Network Security
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• v.21 no.4
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• pp.47-51
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• 2021

The article analyzes and studies that pedagogical design of the educational process using information and communication technologies in educational institutions of higher education based on the development of a model and methodology personalization of training will improve the quality of the educational process at the university and solve the identified contradiction. A qualitative analysis of foreign countries in the possibility of using information and communication technologies in educational institutions of higher education is carried out.

• ETRI Journal
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• v.37 no.2
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• pp.306-316
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• 2015

In today's highly competitive business environment, most companies try to manage their logistics function strategically to satisfy their orders as cost-effectively as possible and maximize their present and future profits. In this environment, logistics process visibility is essential to companies wishing to competently track components, parts, or products in transit from the original suppliers to the final destinations. Thus, it is important to provide instantly and easily recognizable information about such visibility to all stakeholders, especially customers. To ensure a high-level geographical visibility of the logistics processes, in this paper, we propose a way of implementing a GIS-based logistics process monitoring environment and of integrating a performer's work processing environment on the monitoring system. Additionally, to provide more abundant monitoring information, we describe a procedure for creating and processing various monitoring information, which are represented as ECA rules in this work processing environment. Therefore, it is possible to provide intuitive and visible monitoring information regarding the logistics process and resource elements.

• Journal of Information Technology Services
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• v.16 no.3
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• pp.185-203
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• 2017

Call center service is enabled by the use of a firm's various information technologies (IT) and accumulated knowledge. IT and knowledge resources have been considered a fundamental infrastructure for developing a firm's business capabilities. Recognizing this, this study examines whether a firm's IT and customer knowledge resources enhance its customer service process capability and thereby contribute to creating superior customer service, at the level of customer service representatives (CSRs). That is, constructs in this study were measured on a basis of CSRs' perception. Moreover, this study verifies the moderating role of CSRs' computer self-efficacy on the relationships between IT and customer knowledge resources and customer service process capability. To test the proposed hypotheses, this study conducted partial least squares (PLS) analysis with a total of 234 data which were collected on CSRs working at four call centers. The key findings are as follows: first, IT infrastructure integration and customer knowledge integration are positively associated with customer service process capability. Second, customer service process capability is a key determinant of customer service performance. Finally, CSRs' computer self-efficacy has a moderating effect on the relationship between IT infrastructure integration and customer service process capability. The details of the findings and implications are presented.

• Journal of the Korea Society of Computer and Information
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• v.11 no.6 s.44
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• pp.59-67
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• 2006

If apply BPM that is a business process management tool to SCM sector, efficient process management and control are available. Also, BPM can execute integrating process that compose SCM effectively. These access method does to manage progress process of SCM process more efficiently and do monitoring. Also, It is can be establish plan about improvement of process analyzing process achievement result. Thus, in this paper, introduce this BPM into SCM environment. Also, SCM process presents plan that executes integration and improves business process effectively applying data mining technique.

• International Commerce and Information Review
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• v.9 no.1
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• pp.99-117
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• 2007

The purpose of this study is to explore the application sphere of BPM(Business Process Management) to e-trade process using BPM technology and its service architecture in order to expand the usage of e-trade platform which is developing. After close reviewing the current status of trade process, the possibility of BPM application by e-trade process will be analyzed. The result of analysis is that BPM application to local L/C and purchasing confirmation process could be implemented because those processes are very suitable to apply standardized process and can minimize the risk and confusion of users. BPM application to remaining trade process have to be considered by mid-term and long-term project with the reflection of pilot project performance. Also this study suggests a business management model of e-trade process based on BPM technology which is the new IT technology and integrated interface in view of trade community.

• Korean Journal of Computational Design and Engineering
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• v.3 no.4
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• pp.274-282
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• 1998

A feature is a local shape of a product directly related to the manufacturing process. The feature plays a role of the bridge connecting CAD and CAM. In the process planning for he CAM, information on manufacturing is required. To get the a manufacturing information from CAD dat, we need to recognize features. Once features are recognized, they are used as an input for the process planning. In this paper, we thoroughly investigate the composite features, which are generated by interacting simple features. The simple features in the composite feature usually have precedence relation in terms of process sequence. Based on the reason for the precedence relation, we classify the composite features for the process planning. In addition to the precedence relation, approach direction is used as an input for the process planning. In the process planning, the number of set-up orientations are minimized whole process sequence for the features are generated. We propose a process planning algorithm based on the topological sort and breadth-first search of graphs. The algorithn is verified using sample products.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.32 no.4
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• pp.17-24
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• 2009

The purpose of this research is to find the reasons of overcrowding in the emergency department of an hospital, then to shorten the total stay time of patients. The fact that main causes of the overcrowding exist in the process of the emergency department was discovered by analysis of the data. In order to improve these process, simulation model was developed by ARENA 7.0. Staff's service time, staff's organization, process ratio, and patient's waiting time were estimated in the simulation model in consideration of the decision of the patient's course of action. Several scenarios such as the simplification of the process, the setup of dedicated pathology lab, and mixed method were suggested and evaluated. Total stay time of the patients would be reduced up to 28.45%.

• Journal of the Korea Institute of Building Construction
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• v.22 no.2
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• pp.195-205
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• 2022

This paper aims to propose a cost-based mechanical, electrical, and plumbing(MEP) coordination process using building information modeling(BIM). The proposed process can help project participants eliminate identified clashes between the MEP elements, analyze trends relating to MEP costs during the coordination process, and share their findings. MEP quantity-related information extracted through BIM was integrated with the cost database and schedule information. To check the applicability of the proposed process, it was applied to a construction project in South Korea. Through the application of the proposed process, MEP-related cost was reduced.

• Korean Journal of Construction Engineering and Management
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• v.6 no.1 s.23
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• pp.195-204
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• 2005

The construction failures can be decreased by continuously improving the construction process based upon the information of construction failures. Herein, the information of construction failures can be utilized as the key factor far identifying the ineffective process and providing the improved construction process that can prevent failures. The objective of this research is to suggest a model for improving construction process continuously by using the information of construction failures. An extended review and analysis of literatures related to the construction failure are performed to investigate the definition, type, cause, and lesson teamed of failure. This research also identifies that process modeling methodology and case-based reasoning are applicable to the construction process improvement, and then it suggests a framework of CIMCP(continuous improvement model of construction process based on the module of case-based reasoning such as case retrieval, case index, and case adaptation.

• Korean Management Science Review
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• v.13 no.2
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• pp.95-126
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• 1996

Information technology's potential for changing processes is widely acknowledged and various information technologies exist as a tool making business reengineering possible. Groupware is one of information technology that typically work in concert to bring out change in processes. This paper attempts to explain the importance of groupware as a critical information technology for business reengineering by developing a methodology of applying groupware to business reengineering. In order to understand the applicability of groupware to business reengineering, this paper has the following objectives. 1) Examines how the capability of groupware can play as a chang lever or enabler of process innovation explicitly. 2) Propose a integrated business reengineering methodology that incorporates process, process environment and information technologies specifically. A case study was used to provide the insight how groupware can play as a enabler of process innovation. The case was analyzed according to the reengineering methodology we proposed.