• Journal of Korean Library and Information Science Society
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• v.44 no.4
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• pp.443-463
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• 2013

Korea Institute of Science and Technology Information(KISTI) provides domestic researchers with science and technology information through NDSL Information Document Service(NIDS) network to improve research productivity in Korea. University libraries and information centers of research institutes are playing a major role in the NIDS collaboration network. In this study, we examined the relationship among the participating organizations for document delivery service using the social network analysis(SNA) method. Centrality of each organization in the NIDS network was analyzed with the indexes such as degree centrality, closeness centrality, betweenness centrality, and eigenvector centrality. The research results show that KISTI, KAIST, POSTECH, and FRIC are located at the center of the NIDS network. Based on the research results, this paper suggests several directions for improvement of document delivery service.

• Management & Information Systems Review
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• v.28 no.1
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• pp.1-24
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• 2009

Electronic commerce markets have been increasing rapidly, which has resulted in parallel growth in the door-to-door delivery service industry. The door-to-door delivery service industry is projected to be more competitive, due to the large amount of companies that are already established and the fact that several leading multinational logistics companies are rushing into the domestic market. This is a critical period for the companies which are attempting to obtain a competitive advantage. Previous research on door-to-door delivery services has been undertaken, in relation to strategic exploration, political proposals, and user satisfaction. However, there is a lack of practical studies focused on the information systems of door-to-door service companies and its decisive roles have been undertaken. This study aims to investigate, compare, and analyze the information systems of door-to-door delivery service companies. Also, the study proposes developmental direction of how the information systems should be improved. In order to accomplish the purpose of this study, first, we examined previous research on door-to-door delivery services and their information systems. Second, we investigated and analyzed the information systems of four leading domestic companies by conducting interviews. Third, we compared and identified factors of the information systems that could be improved. Finally, we proposed its developmental direction. As a result of the study, the information systems of door-to-door delivery service companies required to provide classified services using diverse tools and develop the optimized routing model to reduce logistics costs.

• Journal of Information Management
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• v.31 no.4
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• pp.88-98
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• 2000

The regulations relating to online transmission and reproduction in the library on the copyright law revised in December 1999. In this aspect it examines to relate terms and regulations for digital information and online transmission. And it reviews information center's role and copyright law of the document delivery service in the digital environment.

• Journal of the Institute of Electronics and Information Engineers
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• v.52 no.6
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• pp.144-150
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• 2015

A system for providing a distributed device resource-object-connection service based on a service delivery platform (SDP) is described. The system includes an SDP and proxy. The SDP configures to define distributed service functions as enablers, generates a convergence service by combining the enablers, and provides the generated convergence service. The proxy configures to connect a distributed device and an SDP to allow the SDP to use the distributed device as a resource, and define and use the distributed device as an enabler. The system are capable of defining distributed service functions as well as distributed sensors as enablers, and thereby allowing the distributed sensors to be used in the same sense as service-function enablers.

• Journal of the Korean Society for information Management
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• v.32 no.3
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• pp.413-432
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• 2015

This study analyzes the copyright problems of document delivery services based on interlibrary loan which are operated by KERIS and KISTI according to the agreements with KORRA. As a result of the study, we found that there are limitations of the libraries and copyright works to implement the document delivery services. Also, the electronic document delivery is the only between librarians and there is no provisions in the agreements for individual users who are not affiliated to libraries. This study suggests introduction of the ground provision for the interlibrary loan in the Copyright Act of Korea and development of authoritative guideline for details of document delivery services. Also, the study suggests that end users to request documents could be print out it but the library have to install systems to avoid copyright infringement. Finally, the study proposes the copyright fee based model for the document delivery services for individual users.

• East Asian Journal of Business Economics (EAJBE)
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• v.6 no.2
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• pp.14-27
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• 2018

Purpose - The purpose of this study is to analyze the effect of 'delivery service quality' of online fresh food shopping malls on 'e-satisfaction' and 'repurchase intention' of online customers. Research design, data, and methodology - To demonstrate the relationship between the delivery service quality of online fresh food shopping mall and the e-customer satisfaction and repurchase intention, the research model was designed with 5 sub-factors (promptness, accuracy, economy, safety, information) based on the contents of previous studies. The data collection is conducted with sampling survey. The participants are customers who have visited, purchased and received their orders within the last 6 months in online fresh food shopping malls. This study analyzed collected data, then confirmed and finalized the hypothesis by using IBM SPSS Statistics 21.0 statistical program. Results - Hypothesis 1: The service quality of online fresh food shopping mall will have a statistically significant effect on online customers' e-customer satisfaction. Hypothesis 2: The service quality of online fresh food shopping mall will affect the repurchase intention of online customers. Hypothesis 3: The e-customer satisfaction of online fresh food shopping mall will have a statistically significant effect on repurchase intention. Among the 5 sub-factors (promptness, accuracy, economy, safety, information) of delivery service quality, three factors such as promptness, accuracy, and safety have stronger influence on e-satisfaction and repurchase intention of online customers. Conclusions - This study has proven the feasibility and viability of the hypotheses that 1) The excellent delivery service quality of an online fresh food shopping mall primarily affects e-customer satisfaction; and that 2) Ecustomer satisfaction will secondarily serve to improve repurchase intention.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.21 no.5
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• pp.167-180
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• 2021

Due to the development of IT technology and the spread of infectious diseases, online non-face-to-face services are rapidly expanding. In particular, the information delivery process is also changing from the past postal branch-based to an information delivery system using mobile devices. This change is due to the change from the information delivery using the telephone line to the information delivery system using the Internet. Mobile notification service is a service that sends electronic notices to mobile devices held by users to deliver information and is validated for delivery, which has the advantage of reducing the benefits of unnecessary mail production, exposure to personal information, and misdelivery. However, user identification information must be provided to operators that provide mobile electronic notification services. In this paper, the current state of use of the mobile electronic notice service, which has been in effect since 2019, is investigated and analyzed, and the current mobile electronic notice service is to be safely provided and to take appropriate protection measures for personal information. In providing the mobile electronic notification service to users, it is possible to identify the service standards required by the sending agency, and based on this, prepare the technical standards for the mobile electronic notification service that the sending agency must comply with in advance and use it for the mobile electronic notification service.

• Journal of the Society of Disaster Information
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• v.19 no.2
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• pp.383-394
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• 2023

Purpose : This study focuses on improvements in cell broadcast service(CBS) with consideration of socially vulnerable groups, and identifies service factors necessary for elderly people in particular. Method : Multiple regression analysis was applied to test overall satisfaction with cell broadcast service as the dependent variable and each of the service factors as the independent variable. Result : The results showed that fast delivery had the greatest effect on overall satisfaction with cell broadcast service in both groups, followed by the delivery of sufficient content for the elderly group and system quality for the non-elderly group. The results demonstrated that the elderly group cared more about information content, while the non-elderly group considered functions such as system quality and text message transmission criteria more important. Conclusion : Elderly people consider the delivery of sufficient information important as well as fast delivery, which suggests that it is necessary when sending cell broadcast service to give consideration to the characteristics of elderly people, as they tend to have weaker understanding and thinking abilities than the non-elderly.

• Journal of Korean Society for Quality Management
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• v.40 no.2
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• pp.219-230
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• 2012

These days, getting a gob is emerging as a hot social issue, and specialized sites offering job information are rapidly increasing. On the contrary of quantitative increase, job information sites have lots of problems with respect to satisfying customer's needs. This study is designed to explore web-site service quality factors in job information site, and relationship among characteristic web service quality, customer satisfaction, relationship quality and reuse intention. In this study we found that customer satisfaction is prior to relationship quality, which decide long-term customer relationship. And also, Trust which is one of the relationship quality and customer satisfaction affect customers reuse intent respectively. This study also found that characteristic service quality in related to job information site can be composed of four factors such as delivery of information, customization, web design and interaction. Delivery of information, web design and interaction affect trust, and web design and interaction affect customer satisfaction. And also relationship quality is prior to reuse intention.

• Journal of the Institute of Electronics and Information Engineers
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• v.50 no.1
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• pp.51-63
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• 2013

Recently with base apply MANET with the application for the service discovery and delivery which are various techniques are being proposed the result of such MANET base research techniques from actual inside. This dissertation proposes T-Chord(Trustworthy-based Chord) Ring system for MANET to guarantees from such requirements. T-Chord Ring system in order to manage Efficiently the services which the mobile nodes provide is the service discovery system which uses P2P overlay network Technique in mobile environment. The system which is proposed MANET communications in order to accomplish a service discovery operation with physical network class and logical network class will be able to minimize problems from about MANET service discoveries, and uses the dispersive hash table technique for a service discovery and effectiveness of service discovery improves and will be able to guarantee the expandability of network size. The mobile nodes(mobile device) have a mobility from MANET and operate with service request node, service provide node and service transmit node. The mobile nodes will be able to elect cluster header using Trustworthy that was evaluated service request, provision and delivery in each other. The system which is proposed a service discovery and a delivery efficiently will compose the cluster head which will grow of P2P overlay networks and will be able to accomplish. The system which proposes from dissertation is composed of Trustworthy evaluations of MANET mobile nodes, service information collection which is dispersed and P2P overlay networks that composed of Chord algorithm modules which provide O(Log N) efficiencies. The system comparison evaluation analyzes an efficiency from the expandability side of effectiveness and the network of service discovery technique and the service discovery message over head, service discovery and delivery of former times and service discovery and delivery is excellent gives proof from MANET.