• Title/Summary/Keyword: Information Provision

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Development of Customer Satisfaction Model of Providing VMS Traffic Information (VMS 교통정보 제공에 따른 이용자 만족도 모형 개발)

  • Hong, Ji-Yeon;Lee, Soo-Beom;Yeon, Bok-Mo;Lim, Joon-Bum
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.8 no.3
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    • pp.11-19
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    • 2009
  • At present, an intelligent transport system (ITS) is being actively introduced as an alternative plan to solve various transport problems, and a traffic information provision service, a field of ITS, is being provided to users through diverse media. However, the evaluation of how useful the traffic information provided to the road users is limited to a simple questionnaire, and the systematic evaluation about what factors affect the usefulness of traffic information has not been realized. Therefore, it is impossible to calculate user convenience occurring due to traffic information, This paper aimed to develop an index to evaluate user satisfaction levels with traffic information and develop a user satisfaction level model. A result of establishing a user satisfaction level model by executing a questionnaire survey for the analysis object of variable message sign (VMS), a representative information provision medium, showed that 'desire satisfaction', 'trust', 'understanding', and 'efficiency' have an effect. Of them, the 'understanding' showed the highest level, so it was seen that, in case of VMS, how easily the character, figure, expression, etc. provided in the information was understood by users has the biggest effect on the satisfaction level of the information. The next levels of effects on the satisfaction was in the order of 'user trust', 'efficiency', and 'desire satisfaction'.

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Current Status of Aquaculture Information and Directions for Integrated Management (양식정보의 관리실태 및 통합관리 추진방안)

  • Lee, Jung-Sam;Nam, Jong-Oh
    • The Journal of Fisheries Business Administration
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    • v.46 no.2
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    • pp.43-57
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    • 2015
  • The study aims to identify the current status of aquaculture information in Korea and suggests policy directions for its integrated management. Firstly, the study focuses on the identification of the current status of aquaculture information by reviewing how aquaculture information is managed. Secondly, this study identifies problems such as lacks in necessary aquaculture information, inefficiency caused by dispersion and overlapping of information, absence of integrated management system and insufficient sharing of information. After identifying the current status of aquaculture information and its problems, the study suggests three basic directions to systematically integrate and manage the information such as establishment of infrastructure for promoting the integrated management of aquaculture information, generation and systematic management of useful aquaculture information and enhancement of user convenience. Finally, the study suggests detailed strategies such as establishment of a foundation to facilitate integrated management of aquaculture information, organization of organic network, sharing of more information, creation of necessary information through demand survey, creation of systematic management system, provision of a customized total service, and increase in education and PR activities on information use.

Element Technologies for Implementation of Mobile Information Service (모바일 정보서비스 구현을 위한 요소기술)

  • Kim, Sung-Won
    • Journal of Information Management
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    • v.39 no.3
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    • pp.143-161
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    • 2008
  • As the need for immediate access to the required information has increased in today's busy daily life, information service providers' capability of providing service whenever and wherever possible has become a critical element of improving service quality. Naturally, the demand and supply for mobile information service has rapidly increased since it is an ultimate option of satisfying information needs without temporal and special constraints. This paper examines the issues of system implementation and information service provision using mobile communication network and mobile handset as a tool of information access. First, it examines overall conditions of mobile information service environment, and then explores the general components required for the implementation of mobile information service, including contents, network, platform, and use environment.

Issues and Tasks of Personal Information Protection Liability Insurance (개인정보 손해배상책임 보장제도의 쟁점과 과제)

  • Lee, Suyeon;Kwon, Hun-Yeong
    • Journal of Information Technology Services
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    • v.19 no.1
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    • pp.37-53
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    • 2020
  • Today, our society is exposed to cyber threats, such as the leakage of personal information, as various systems are connected and operated organically with the development of information and communication technology. With the impact of these cyber risks, we are experiencing damage from the virtual world to the physical world. As the number of cases of damage caused by cyber attacks has continued to rise, social voices have risen that the government needs to manage cyber risks. Thus, information and telecommunication service providers are now mandatory to have insurance against personal information protection due to amendment of "the Act on Promotion of Information and Communication Network Utilization and Information Protection". However, the insurance management system has not been properly prepared, with information and communication service providers selecting the service operators based on sales volume rather than selecting them based on the type and amount of personal information they store and manage. In order for the personal information protection liability insurance system to be used more effectively in line with the legislative purpose, effective countermeasures such as cooperation with the government and related organizations and provision of benefits for insured companies should be prepared. Thus, the author of this study discuss the current status of personal information protection liability insurance system and the issues raised in the operation of the system. Based on the results of this analysis, the authors propsoe tasks and plans to establish an effective personal information protection liability insurance system.

A Study of Promotion of Public Policy Information Services: Focusing on a Model of a Specialized Educational Policy Information Center (정책정보서비스의 활성화 방안 연구 - 교육정책정보전문센터의 모형 제시를 중심으로 -)

  • Lee, Myeong-Hee
    • Journal of the Korean Society for Library and Information Science
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    • v.47 no.3
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    • pp.139-160
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    • 2013
  • Ten Web sites from educational policy authorities, educational research institutions, professional educational, and national libraries that provide educational policy information services are investigated using content analysis method. They are analyzed using various types of information sources, classification schemes, and functions of information retrieval. Standardization of classification scheme of educational policy information, standardization of meta data items, improvement of retrieval systems, provision of personalized information services to educational policy authorities, operation of specialized policy information centers, and cooperation among professional institutions are suggested. A model of a specialized educational policy information center is proposed.

Perception of agricultural biotechnology according to information navigation activities on agricultural biotechnology

  • Bumkyu, Lee;Sung-Dug, Oh;Youn Sung, Cho
    • Korean Journal of Agricultural Science
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    • v.48 no.4
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    • pp.761-770
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    • 2021
  • A study was undertaken to identify variations in the level of awareness, the information collection status, the level of acceptance, and the characteristics of information collection as it pertains to agricultural biotechnology based on information collection in the field of agricultural biotechnology. When examining subjective awareness, objective awareness, and interest in agricultural biotechnology, the results showed that the levels of all three variables were higher in cases where information exploration of agricultural biotechnology had been experienced. Among the participants who have experience in voluntarily collecting information about agricultural biotechnology, helpful information at a rate of 51.6% and harmful information at a rate of 42.0% were acquired, values much higher than the 37% and 30% corresponding rates for participants who had no experience. However, it was also found that harmful information has a significantly greater impact on perceptions of the future. The characteristics of information collection for agricultural biotechnology indicated that those with experience in voluntary information collection particularly preferred the Internet, whereas those without any experience showed little difference with regard to television and/or the internet. According to a survey of participants' interest areas in agricultural biotechnology and their level of information acquisition, "Safety of human bodies" was rated the top interest area at 36.9%, which also had the highest level of information acquisition at 30.0%. In providing and sharing information in the future, this is a direct reference to the priorities and proportions of each field.

Influence of Motivation·Opportunity·Ability Factors on Knowledge Sharing and the Moderating Effect of System Use Voluntariness - Focused on the Defense Knowledge Sharing System - (동기·기회·능력요인이 지식제공 행위에 미치는 영향과 시스템 사용 자발성의 조절효과 - 국방 지식공유시스템을 중심으로 -)

  • Kim, Byoung-Su;Baek, Seung-Nyoung
    • Management & Information Systems Review
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    • v.35 no.1
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    • pp.23-50
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    • 2016
  • The purpose of this study is to investigate the determinants of employees' knowledge contribution to 'Easysam', the Defense Knowledge Sharing System(DKSS), and provide managers and system designers with implications for enhancing the usage of the DKSS. Although the system seems to be helpful for employees to conduct their tasks by sharing and applying knowledge from the system, use of the system is confined to restricted employees and little empirical, systematic research has been done for this area. Therefore, using the motivation opportunity ability theory of behavior, this study hypothesizes that motivation factors(enjoy helping, reward confirmation), opportunity factor(system accessibility), and ability factor(self-rated expertise, tenure in the field) increase the level of employees' knowledge contribution to the DKSS. This research also includes hypotheses which address the effect of system use voluntariness, a moderator, on the relationship between predictors described above and knowledge provision. Survey results show that the effect of enjoy helping, reward confirmation, self-rated expertise and system accessibility is significant on employees knowledge provision. However, tenure in the field has no influence on its contribution of knowledge to the system. Theoretical and practical implications are provided.

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A Study on the Development of Sustainable Operating Direction of Library after Corona: Focusing on the Implementation Performance and Implementation Plan of the 3rd Library Development Plan (공공도서관의 코로나 이후 지속가능한 운영 방향 모색 연구 - 제3차 도서관발전종합계획의 추진실적 및 시행계획 중심으로 -)

  • Noh, Younghee;Ro, Ji-Yoon
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.32 no.3
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    • pp.45-65
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    • 2021
  • How are real libraries affected and what are they planning and working on in the current coronavirus era? Based on these questions, the purpose of this study was to analyze the Corona-related trends based on the 2020 implementation plan of the Library Development Comprehensive Plan and the 2021 implementation plan, and to analyze the impact and changes of the libraries in the city and the direction of corona response. The problems in the 2020 municipal libraries are largely attributed to the closure or curtailment of libraries due to the epidemic of coronavirus, budget cuts and budget limits due to coronavirus, declining users' interest and participation, infrastructure limits due to rapid service changes and operational limitations. Furthermore, the improvement measures and future plans could be divided into 1) development and provision of non-face-to-face programs; 2) development and provision of online-based services; 4) expansion of budget for response to demand; 5) provision of space against corona; and other response directions. In addition, in order to systematically cope with coronavirus in the future, it is expected that first, hybrid-type programs and services, second, infrastructure for online and non-face-to-face services, and third, budget utilization flexibility will be required.

Relationship between Design Characteristics, Relationship Quality, and Customer Loyalty of the Mobile Game User Community (모바일게임 유저커뮤니티의 설계특성, 관계품질, 고객충성도와의 관계)

  • Min, Taeki;Oh, Segu
    • The Journal of the Korea Contents Association
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    • v.21 no.5
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    • pp.94-104
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    • 2021
  • It is no longer special for the gaming industry to provide a community to promote their games. Much prior research related to the community also focuses on the spread of community influence and its importance. In particular, the user community in the gaming industry is having a big impact on the company's revenue creation beyond the simple level of information provision and promotion of friendship. Therefore, providing a community at the same time as the game is released is becoming a common trend in the gaming industry This study attempted to explore factors influencing the design of more effective communities under the assumption that the user community will influence the loyalty of mobile games. The design elements of the community suggested in this study are the provision of interaction tools between users, the provision of information, and communication between the game maker and the users. This study aims to confirm that these design factors affect customer loyalty by reinforcing user empathy and trust in the game within the user community. After collecting data from 251 users active in the mobile game user community, the model presented in this study was empirically analyzed. As a result, the design elements of the game community suggested in this study were found to affect customer loyalty by strengthening the empathy for the game and the trust in the game developer.

A Study on Collection Performance Evaluation of Public Libraries in Korea (우리나라 공공도서관의 장서성과평가에 관한 연구)

  • Soo-Sang Lee;Soon-Young Lee
    • Journal of Korean Library and Information Science Society
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    • v.54 no.3
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    • pp.81-104
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    • 2023
  • This study is a case study in which collection performance evaluation was attempted using key performance indicators presented by EBSM or collectionHQ, taking three public libraries located in Geumjeong-gu, Busan as examples. Focusing on the collection performance evaluation, which evaluates the performance of the collection, not only the evaluation of individual libraries, but also the differences in the evaluation results of libraries were reviewed. The key performance indicators used are grubby items, dead items, popular author provision, popular subject provision, overstocked subject areas and understocked subject areas. The main analysis results are as follows. First, in the evaluation of the grubby items, the ratio of grubby items out of all items in all three libraries was low. Second, in the case of all dead items, the ratio was high in all three libraries, It exceeded the base value suggested by collectionHQ. Third, the Top 10 popular authors were identified, and there were differences among libraries. Fourth, in the evaluation of provision of popular subject areas, all three libraries had almost no popular subject areas. Fifth, in the evaluation of overstocked subject areas, there was no overstock at Geumsaem Library, but many at Geumjeong Library and Seodong Library. Sixth, in the subject area evaluation of understocked inventory, only Geumsaem Library showed a lack of inventory.