• Journal of Information Technology Services
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• v.6 no.3
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• pp.111-128
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• 2007

The purpose of the research is to analyze the status and problems of the e-Learning quality assurance system on e-Learning contents and service provider(institutes) in the field of enterprise education. In addition, the research is to suggest the direction and strategies for revising and developing the system. The research put emphasis on two systems of the e-Learning quality assurance(contents, service provider) which directly influence financial support of government. This study depended mostly on literature review, supplemented by expert panel meetings. In the case of the quality assurance system on e-Learning contents, the followings are suggested; (1)admitting the contents made of the combination of modules in the approved module set, (2)making easier the qualifying of modified contents for maintenance, (3)revising evaluation criteria, (4)providing substantial feedback. In the field of service provider, the followings are requested; (1)differentiating of qualifying system by industry and scale of company, (2)extending the qualifying cycle, (3)improving the feedback and sharing system.

• Journal of Korean Society for Quality Management
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• v.27 no.1
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• pp.111-134
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• 1999

Although the role of information system has been rapidly increasing in modern management, there have been few researches on the quality assurance in information system. This paper suggests how to apply quality function deployment(QFD) to information system development in order to build up user-centered quality assurance system. The main focus of the paper is how to design the linkages between management strategy, information systems, and the users using quality function deployment.

• Journal of the Korea Safety Management & Science
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• v.16 no.3
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• pp.351-362
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• 2014

A prerequisite for improving the quality of a product is to enhance the quality of its parts supplied from outsourced enterprises. An enterprise certified by ISO 9001 Quality Management System is expected to develop their effective quality assurance system and maintain it through continuous control and improvement, thereby ensuring the good quality of products that they produce. However, it is reported that small and medium-sized enterprises certified by ISO 9001 have difficulty establishing an effective quality assurance system. This study aims to propose a new method of improving a quality assurance system that can be more effective in small and medium-sized enterprises. This study collectively considered requirements specified in several international standards on quality system and the results of expert group brainstorming to identify evaluation areas and items for assessing a quality assurance system. Based on these evaluation areas and items, a set of checklists for diagnosing and improving a quality assurance system was developed. In order to demonstrate the usefulness of the proposed method, this study applied it to ten small and medium-sized enterprises and could identify four approaches for improving their current quality assurance system. The presented improvement method, which consists of establishment of quality goals and quality innovation plan, defective products corrective activities, 4M and design change process, improvement of customer quality information management, is expected to be utilized as a useful tool for the enhancement of the quality assurance system of small and medium-sized enterprises.

• Quality Improvement in Health Care
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• v.3 no.2
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• pp.86-97
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• 1997

Background : It is a primary goal for hospital personnel to improve the quality of patient care. In Korea the concept of quality assurance has been spread over the last five years. Many hospitals have implemented quality assurance programs that fit their own philosophy and needs. As a result, they are supposed to have different experiences and attitudes toward quality assurance. To investigate their diversity will be helpful to have a direction to the future and to enhance the quality assurance activities in Korean hospitals. Objectives : The aim of this study is to obtain information about hospital personnel's attitude and opinion toward quality assurance in hospitals. Methods : A questionnaire was developed which consisted of five parts; the general characteristics of respondent, the concepts of quality assurance, need for quality assurance program, current status of quality improvement activities, and participation in programs. Using the registry of Korean hospitals, 102 hospitals with more than 400 beds were selected. Questionnaires were mailed to hospital staffs of each hospital; top managers, clinical department heads, registered nurses, medical recorders, and administrators. Results : Of 2038 questionnaires sent, 877 were returned, giving response rate of 44%. Most respondents(70%) regarded quality assurance as efforts to provide patient with care in highest quality and to improve effectiveness or resource utilization. Ninety-nine percent of respondents agreed to need for quality assurance in their hospitals. There were current quality improvement programs implemented in the department of 553 respondents(62%), and most of the(85%) have participated in at least one program. Lack of motivation was pointed out as a barrier to implement the programs. Conclusion : Although most respondents have known of the concept and need for quality assurance, this study suggests that education and motivation of hospital personnel be needed to activate the quality assurance programs in hospitals.

• Journal of Korea Society of Industrial Information Systems
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• v.8 no.1
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• pp.121-130
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• 2003

In this paper, we validate MEDIQUAL constructs through different media users in help desk. In a previous paper only two end-users' constructs were used: assurance and responsiveness. In this paper we extended MEDIQUAL constructs to include reliability, empathy, assurance, tangibles, and responsiveness, which are based on the SERVQUAL theory. The results suggested that: 1) five MEDIQUAL constructs were validated through the factor analysis. That is, importance of the constructs have relatively high correlations between measures of the same construct using different methods and low correlations between measures of construct that are expected to differ (Cronbach, 1971; Campbell and Fiske, 1959) 2) five MEDIQUAL constructs are statistically significant on media users' satisfaction in help desk service by regression analysis.

• Korean Journal of Organic Agriculture
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• v.16 no.3
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• pp.275-286
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• 2008

This paper examines the impact of reliability on consumers' demand for environmentally friendly agricultural products using ordered logit model. We survey 100 housewives living in the capital region and five metropolitian cities cross sectional data in 2007. This paper especially estimates the impact of instrumental factor, such as history tracking system, provision of information, safety assurance and labelling of brands on the consumers' demand. The main results show that provision of information and safety assurance affect consumers' demand more confident than others. In order to motivate consumers to buy more environmentally friendly agricultural products, the safety should be assured and more information on production and marketing channel should be labelled.

• 한국정보통신설비학회:학술대회논문집
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• 2007.08a
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• pp.111-116
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• 2007

본 논문에서는 인터넷전화 품질평가를 위한 국내 동향에 대하여 기술하고, BcN영상전화 서비스에 대한 SLA 품질지표 및 품질기준을 국내외 동향 및 기준표준화에 근거하여 마련하고 이를 검증하기 위한 품질측정 방법을 제시하고자 한다. 이를 통해서 영상전화 서비스의 SLA 품질기준이 조기에 마련되어 국내 통신사업자들의 이용약관에 반영되기를 기대한다. 따라서 본 논문의 목차는 서론, SLA 개요, 영상전화 서비스의 품질지표 및 기준, 품질지표별 측정방법 및 시험측정 결과에 대하여 기술하였다.

• Journal of Korean Society for Quality Management
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• v.25 no.1
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• pp.142-155
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• 1997

To successfully carry out large scale research projects while su, pp.rting quality assurance of research output, effective and systematic management through utilization of resources such as manpower, time and cost as well as engineering techniques such as component technology and design methodology is required. It is necessary to establish development methodology to su, pp.rt quality assurance. The development methodology covers the contents and procedures of the project, such as division of the project into independently executable units, allocation of resources including researchers, component technology, related know-how and equipment, deployment of research units and integration of the project at the end. In this paper we present systematic development methodology for quality assurance in large scale software development projects by analyzing the contents of the methodology a, pp.ied to the Gigabit Information-processing And Networking Technology development project(GIALT).

• Journal of the Korea Institute of Information Security & Cryptology
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• v.13 no.5
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• pp.57-67
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• 2003

Security Policy Model is a structured representation using informal, semiformal or formal method of security policy to be enforced by TOE. It provides TOE to get an assurance to mitigate security flaws resulted from inconsistency between security functional requirements and functional specifications. Therefore, Security Policy Model has been required under an hish evaluation assurance level on an evaluation criteria such as ISO/IEC 15408(Common Criteria, CC). In this paper, we present an evaluation method for security policy model based on assurance requirements for security policy model in Common Criteria through an analysis of concepts, related researches and assurance requirements for security policy model.

• Proceedings of the Korea Information Assurance Society Conference
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• 2004.05a
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• pp.141-144
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• 2004

The Common Criteria (CC) philosophy is to provide assurance based upon an evaluation of the IT product or system that is to be trusted. Evaluation has been the traditional means of providing assurance. It is essential that not only the customer' srequirements for software functionality should be satisfied but also the security requirements imposed on the software development should be effectively analyzed and implemented in contributing to the security objectives of customer's requirements. Unless suitable requirements are established at the start of the software development process, the resulting end product, however well engineered, may not meet the objectives of its anticipated consumers. By the security evaluation, customer can sure about the quality of the products or systems they will buy and operate. In this paper, we propose a selection guide for If products by showing relationship between security engineering and security evaluation and make help user and customer select appropriate products or system.