• Journal of Korea Society of Digital Industry and Information Management
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• v.5 no.4
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• pp.231-247
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• 2009

With the growth of e-commerce banks make the best use of internet banking which can provide all sorts of financial services in cyber space and satisfy customers beyond traditional banking services which are cash reserve and loan based on retail. For survival of internet banking high quality of service should be provided to customers. For this, the attributes of service quality in internet banking should be identified first. The studies on scale of service quality in internet banking have been divided into two ways. While traditional way has focused on SERVQUAL, several researchers have developed scale of e-service quality. However, the dimension of e-service quality is applied from the traditional dimension of service quality. In this paper five dimensions of tangibles, reliability, responsiveness, assurance, and empathy based on SERVQUAL are used as scale of service quality in internet banking through reviewing previous studies. In addition, because service value is correlated to service quality, the dimensions of service quality can affect e-service value. The positive relationship among e-service value, customer satisfaction, and customer loyalty in online or offline service has been identified by previous studies. The purpose of this study is to identify the relationship among service quality, e-service value, customer satisfaction, and customer loyalty in internet banking. SPSS 12.0 is used to test validity and reliability of questionnaire items and correlation of variables and AMOS 4.0 is used to test the hypotheses. The results of this study show that the responsiveness, assurance, and empathy factors of service quality have a positive effect on service value and that the tangible and assurance factors have a positive effect on customer satisfaction. It also shows that e-service value affects positively customer satisfaction and loyalty. Customer satisfaction affects positively customer loyalty. Therefore, to enhance customer satisfaction and loyalty, service quality and value of internet banking should be improved through reinforcing customers' trust in internet service quality.

• The Journal of Information Systems
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• v.21 no.4
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• pp.155-183
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• 2012

Means-Ends Network model was used to identify factors of means objective(means supplied by vendor) and fundamental objectives(purchasing motivations) for purchasing decision-making structure and dimensions of customer values on purchasers of internet shopping mall in Korea and China. In Means-Ends Network 6 factors(shopping travel, shipping assurance, vendor trust, online payment, product choice, and recommender systems) were found as a means objectives and 3 factors(shopping convenience, internet environment, customer support) as a fundamental objectives of shopping. However the results of hypotheses test for Means-Ends Network show some important differences between two countries. Something important to notice here is that Chinese customers shopping in China recognize shipping assurance factor and vendor trust factor as important factors satisfying all fundamental objectives unlike as in the case of our country. As these two factors are attribution factors responsible to the sellers, it is identified that customers do not trust the sellers and sellers have not met the expectations of customers. Therefore, these results show that the seller efforts assuring the reliability of the seller themselves, such as conducting its own compensation scheme are more important rather than the establishment of the guarantee institution to guarantee reliability and delivery assurance of sellers and implementation of legal and institutional apparatus such as the settlement of e-commerce licence system. Though this study presents such an important marketing implications, it can be pointed out that the limits are this research was done on the general Internet shopping malls without considering the Internet shopping mall types of diversity, the survey was designed around the student samples for convenience of the investigation because it was an international survey and the collected data has been limited to the western coast cities, such as China's Beijing, Shanghai, and Dalian.

• Journal of Korea Society of Industrial Information Systems
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• v.13 no.2
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• pp.35-46
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• 2008

This research developed a strategy for mobile banking services based on the important factors deduced from quality assessment of mobile banking service that is experiencing rapid growth of user. SERVQUAL model and importance-performance tool were used. First, SERVQUAL model uses the important factors of mobile banking service selected from literature reviews. As a result, four dimensions that affect user satisfaction are found; assurance, customer orientation, tangibility, and reliability. Second, importance-performance analysis is to develop the strategy using the four factors. The final results revealed that assurance dimension had the strongest influence on user satisfaction. Assurance dimension of high expectation and yet low real performance needs immediate improvement. Customer orientation dimension of low expectation and performance should be reconsidered definition of satisfaction. On the other hand, tangibility dimension of higher performance than expectation is simply to maintain current level. Reliability dimension of high expectation and performance is recommended consistent management.

• Journal of Korea Society of Industrial Information Systems
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• v.29 no.1
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• pp.107-116
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• 2024

Copper Filter Dryer (CFD) are responsible for removing impurities from the circulation of refrigerant in refrigeration and cooling systems to maintain clean refrigerant, and defects in CFD can lead to product defects such as leakage and reduced lifespan in refrigeration and cooling systems, making quality assurance essential. In the quality inspection stage, human inspection and defect judgment methods are traditionally used, but these methods are subjective and inaccurate. In this paper, YOLOv7 object detection algorithm was used to detect defects occurring during the CFD Shaft pipe and welding process to replace the existing quality inspection, and the detection performance of F1-Score 0.954 and 0.895 was confirmed. In addition, the cause of defects occurring during the welding process was analyzed by analyzing the sensor data corresponding to the Timestamp of the defect image. This paper proposes a method for manufacturing quality assurance and improvement by detecting defects that occur during CFD process and analyzing their causes.

• International journal of advanced smart convergence
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• v.8 no.4
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• pp.207-213
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• 2019

Assistance for the quality assurance management and developers to provide high quality software products. Using a bug record keeping system is exceptionally important in software progress, and it is followed vastly by majority of software producing companies in modern era. Regular application of a bug record keeping system is very helpful in developing software systems. We developed this system which helps the software testing team to keep a complete record of their testing activities during the software testing, also increases your confidence in the software quality, class and worth. Our proposed system offers trouble-free and effortless approaches to acquire desired information about bug, also produces different kinds of reports like summary reports, detailed reports etc. It gives facility to create, delete and update any project. Our developed application system is designed by using visual c# at front end and sql server 2008 management studio express at back end.

• Journal of Digital Convergence
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• v.12 no.2
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• pp.475-482
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• 2014

A wide variety of contents are now provided along with the development of information appliances. The purpose of this study was to examine what should be considered to boost the quality of mobile device based e-learning contents. For this study, 12 evaluation domains and 26 evaluation items were selected using the Delphi method. The factors to be considered for mobile device based e-learning contents quality are summarized 4 factor. In other words, for the purpose of managing the quality of mobile device based e-learning contents, there exist four areas to be considered, 'foundation', 'contents', 'teaching design' and 'technology.' The findings of this study are expected to contribute to the improvement of the quality of the educational contents.

• Transactions of the Korean Society of Automotive Engineers
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• v.13 no.1
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• pp.184-193
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• 2005

Digital representations of products and parts have largely replaced physical drawings as the form in which product data are stored, analyzed, and communicated among the people contributing to the design of an automobile. Many individuals and companies participate in the design of an increasingly complex automobile; hence, the design process depends critically on team members' ability to share information about essential design elements. These trends have elevated the importance of the quality of product data and its efficient exchange. In this paper, we show state-of-the-art on Product Data Quality(PDQ), and activities of PDQ assurance. And we propose a novel design history-based approach for diagnosis and healing of a CAD model.

• The KIPS Transactions:PartD
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• v.10D no.6
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• pp.983-990
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• 2003

Developing a component-bassed software requires verified and standardized software components. This paper presents and approach to build conponent quality assurance process based on process patterns. To describe process patterns, a metamodel is suggested and several process for software components. The process pattern approach was applied to real projects and its advantages and disadvantages are discussed.

• Proceedings of the Computational Structural Engineering Institute Conference
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• 2010.04a
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• pp.379-382
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• 2010

This study proposes a way to validate BIM data quality in BIM applications. Solibri model checker is adopted as a module development platform, which is based on Java programming language. The platform makes application developers implement BIM model checker for their own purpose. This study has developed a BIM validation module for circulation analysis of building design. The validation module enables end-users to automatically detect data corrupted or not defined. In case studies, the module found that an IFC file generated from a BIM software has wrong relation information between a space and boundary elements. A building model should satisfy modeling requirements and then domain users can get analysis results. The BIM data validation module needs to be developed in each BIM application domain.

• Proceedings of the Computational Structural Engineering Institute Conference
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• 2010.04a
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• pp.81-84
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• 2010

본 연구는 Building Information Modeling(이하 BIM)의 본연의 목표인 정보의 통합 관리 및 재활용 측면에서 모델의 정보를 정확하고 체계적으로 구축될 수 있는 품질검증의 필요성을 인지하고 이를 위해 BIM 모델의 품질검증 방안에 관하여 논의하고자 한다. 이를 위해 국내외 BIM 관련 품질관리 현황을 파악하고 국내 정보시스템 구축에 관한 지침으로 한국데이터베이스 진흥 센터의 데이터 품질관리 지침을 분석하여 BIM 품질검증 방안을 도출하고자 하였다. 그 결과 BIM 모델의 품질검증 방안을 구축하기 위해 첫쩨 사전적 의미로부터 품질관리의 개념을 수립하고, 그 대상을 설정 하였으며, 둘째로 품질관리의 최종 목표인 정보의 재활용 관점에서 단계적 접근방안으로 5단계의 전략적 방향을 제시 하였다. 마지막으로 BIM 모델의 품질검증 방안을 구축하기 위해 사례 분석을 토대로 BIM 모델 관점에서 품질 검증 시기, 기준, 방법을 제시하였다.