• Title/Summary/Keyword: Influence analysis on individual service

Search Result 135, Processing Time 0.031 seconds

A Study on Human Rights Behavior of Korean Care Workerin Long Term Care Facilities: The Interaction Effect of Human Rights Awareness and Service Orientations (장기요양기관 요양보호사의 노인인권옹호행동 영향요인: 개인의 인권의식과 조직의 서비스 지향성을 중심으로)

  • Kim, Min-Kyoung;Kim, Mee-Hye;Kim, Ju-Hyun;Chung, Soon-Dool
    • 한국노년학
    • /
    • v.36 no.3
    • /
    • pp.673-691
    • /
    • 2016
  • As the provision of long-term care policy takes root and with a gradual increase in elderly population, the use of elderly care service has become a growing norm. More than ever, there exists an urgent need for a paradigm shift in the building of an institutional basis for the improvement of care service, from the prevalent practice of 'need based service' toward the concept of 'human rights based service'. A great focus is being shed on care-workers, at the 'front line' of advocating human rights, as their human rights advocacy behaviour is seen as a key variable in providing high quality care service for elders. This study aims to examine how care-workers' individual human rights awareness levels, and the influence of their respective organizations, as an environmental factor, affect their human rights advocacy behaviour. The study includes a comprehensive analysis of the interactions between the regulatory effect of environmental factors (service orientation?) on an organizational level, human rights awareness (individual level) and the service environment (organizational). The analysis sample consisted of 782 registered non-profit corporation of long-term care facilities all over the country in 2014. The findings of the thesis suggest that human rights awareness at individual levels has a significant influence on human rights advocacy behavior. The interaction of human resources management in service orientations was also found to influence human rights advocacy on a significant level. Both human rights awareness at individual level and service orientations at organizational level were thus determined as key variables for improving the human rights awareness of care worker in long-term care facilities in Korea.

Technical, Individual and Situational Factors Affecting Intention to Use of Mobile Easy Payment Service : Focusing on the Moderating Effects of Subjective Norms (기술, 개인, 상황 특성이 모바일 간편 결제서비스 이용의도에 미치는 영향 : 주관적 규범의 조절효과)

  • Park, Hyunsun;Kim, Sanghyun
    • Journal of Digital Convergence
    • /
    • v.16 no.6
    • /
    • pp.105-115
    • /
    • 2018
  • With the development of information and communication technologies, popularization of smart phones, and relaxation of the government regulation, mobile easy payment service is rapidly growing as a major financial service. Therefore, this study examines factors that influence the intention to use mobile easy payment service through empirical analysis. We collected 386 responses by survey and formed structural equation modeling with AMOS 22.0. The results show that technical factors(relative advantage, security), individual factor(self-efficacy), situational factors(trust in prior services and satisfaction of prior services) had a positive effect on the perceived value. In addition, perceived value had a positive effect on the intention to use mobile easy payment services. Lastly, subjective norms are closely related to the relationship between perceived value and intention to use mobile easy payment services. The results can be expected to provide useful references to the Fintech related industry fields.

A Study on Effects of Franchise Distribution Employees on Occupational Identity

  • KIM, Ki-Soo;CHO, Sung-Ho;KIM, Sung-Hun
    • Journal of Distribution Science
    • /
    • v.17 no.9
    • /
    • pp.83-92
    • /
    • 2019
  • Purpose - This research is to verify job fitness, empowerment, and recognition of career development support having the influence on formation of occupational identity in Korean food franchise distribution company. Research design, data, and methodology - Total 600 copies have been distributed and 394 copies have been collected, the covariance structure analysis has been implemented to verify the presented research hypothesis. Results - Demand fit and competency fit being the lower level of job fitness appeared not to have significant influence on occupational identity, and also these do not have the significant influence on the empowerment. Even though formal career development support being lower level of career development recognition appeared to have significant influence on empowerment, nonformal career development support appeared not to have significant influence on empowerment. Formal career development support and nonformal career development support appeared to have significant influence on occupational identity. Finally, empowerment appeared to have significant influence on occupational identity. Conclusions - It is implied that the psychological and subjective success felt in employee's career course may be improved by the job related job fitness, the initiative being individual characteristic and formal and formless career development support being organizational characteristic.

A Study on Family Values Influencing on University Students' Childbirth Intention (대학생의 출산의도에 영향을 미치는 가족가치관 연구)

  • Hong, Seong-Ae;Yoon, Hei-Ryeo
    • The Korean Journal of Health Service Management
    • /
    • v.6 no.3
    • /
    • pp.197-208
    • /
    • 2012
  • There's an opinion that it may be a combination of change of values and social economic factors that caused low fertility of Korean society. This study intends to analyze actual conditions of family children values and gender role centered on university students in a marriageable age so draw a policy implication for overcoming low fertility. Main findings of this study are like following. First, as for analysis of childbirth intention shows average score of $3.35{\pm}1.142$ presented sex distinction that men have a higher tendency to women. Second, in gender role attitudes, it shows that gender role related on women's social activities($2.06{\pm}0.739$), traditional gender role in family($2.41{\pm}0.789$) influence on childbirth intention (p<0.001). Third, in family children values indicates moderate scores($2.95{\pm}0.648$) that son's position in family ($2.33{\pm}0.911$), relation between children and parents($2.80{\pm}1.050$), individual's position in family($3.56{\pm}0.671$) influence on childbirth intention(p<0.000) in the traditional values. Measures against low fertility will prove effective when family values are established favorable to marriage, childbirth, rearing, gender equality is settled in a society as a whole and related systems.

Micro Analysis of Gender Effect on Service Quality Determinants and Customer Satisfaction in Banking Sector: A Study of Banks in Saudi Arabia

  • Aljasser, Ibrahim Abdullah;Sasidhar, Bokkasam
    • Asia Pacific Journal of Business Review
    • /
    • v.4 no.1
    • /
    • pp.35-44
    • /
    • 2019
  • Service quality is a competitive weapon in the banking industry. Better understanding of customer's perception of service quality in the banking industry and the drivers of such perceptions will be a sound basis for continuous improvement in the quality of service offered to customers, customer satisfaction and customer retention in the industry. An earlier study by the same authors (Ibrahim and Bokkasam, 2016) revealed that the six SERVQUAL determinants are significantly related to and explain about 84% of overall customer satisfaction. It was also observed that the female customers perceived higher level of positive perception towards SERVQUAL determinants. The present study carries out a micro-analysis of the influence of gender on the constituents of the service quality and customer satisfaction for all the six dimensions of the SERVQUAL: Access, Communication, Competence, Tangibility, Empathy and Reliability, in Saudi banking sector. The study also analyses gender-wise levels of satisfactions with regard to individual components constituting various factors of the constituents of SERVQUAL. It was observed that the male customers have significantly low levels of satisfactions with regard to promptness in solving conflicting issues and comfort during waiting time in the bank.

A Study on Motives Behind Food Choices of Foreigners Living in Korea (국내 거주 외국인의 음식 선택 동기에 관한 연구)

  • Kim, Sun-Joo;Cho, Me-Hee;Lee, Kyung-Hee
    • Journal of the Korean Society of Food Culture
    • /
    • v.25 no.2
    • /
    • pp.141-149
    • /
    • 2010
  • A number of factors are thought to influence people's food choices, and there has recently been an increasing emphasis on understanding the consumer's motives behind choice of food types. For one thing, an individual's personal food-related tastes are thought to certainly influence personal food choice. This study aimed to discover the new motives for food, and what motives determine the food choice of foreigners living in Korea. Subjects (N=210) completed a Food Choice Questionnaire (65 questions) measuring specific motives and sociodemographic conditions (9 questions). Factor analysis and ANOVA were used to ascertain the food choice motives. Fourteen factors emerged, which were labeled health, mood, convenience, sensory appeal, natural content, price, weight control, familarity, political value, ecological protection. and religion. We also found that motives for new food choices include national image and information, ethnic food, and sanitation. Items were analysed to determine differences according to nationality, religion, occupation, and length of residence in Korea. All subjects thought sanitation is the most important motive in choice of food, and health, natural content, and ethnic food were also important.

A Study on the Influence of Omni Channel's Shopping Value on Users' Innovative Tendency and Service Attitudes

  • MIN, So-Ra;LEE, Sun-Mi
    • Journal of Distribution Science
    • /
    • v.21 no.1
    • /
    • pp.119-128
    • /
    • 2023
  • Purpose: Due to COVID-19, the rapidly changing untact culture from offline to online has spread rapidly, increasing the utilization of omni-channel. However, among the studies on consumers in the online market, there are not many studies that analyze Shopping Values and attitudes toward omnichannel Acceptance. Research design, data, and methodology: This study investigated through empirical analysis how Shopping Values and innovation propensity of consumers using omni channels affect omni channel Acceptance attitudes. The analysis results based on a total of 268 questionnaires using SPSS v.23 and AMOS v.23 statistical programs are as follows. Results: First, it was found that the perceived Value of omnichannel use had a positive effect on the innovation tendency, and the pleasure Value had a greater effect than the actual Value. Second, it was found that the practical and hedonic Value of the omnichannel had a positive effect on the attitude of service Acceptance. Third, it was found that Omni Channel's consumer innovation tendency had a positive effect on service Acceptance attitude. Conclusion: This study proved that Shopping Value perception and individual innovation propensity for omnichannel services have a positive effect on Acceptance attitude, and it is of academic significance in that it expanded understanding of what factors are needed to increase Acceptance attitude of Omni Channel services.

A Study on the Image of Radiologists Perceived by College Students of Radiology (방사선과 대학생이 지각하는 방사선사 이미지에 관한 연구)

  • Yeo, Jin-Dong;Kim, Hye-Sook;Ko, In-Ho
    • The Korean Journal of Health Service Management
    • /
    • v.7 no.1
    • /
    • pp.107-118
    • /
    • 2013
  • The purpose of this study is to grasp the image of radiologists perceived by college students of radiology. The survey subjects of this study were selected college students with major in radiology with 3-year system who are attending universities where are located in Daegu and Gyeongbuk area. As for distribution and collection of questionnaire, the objective of research was explained from April 2, 2012 to April 30. 220 people's questionnaires were finally analyzed with a self-administrative method after being widely distributed. Statistical analysis was carried out frequency analysis, t-test, ANOVA, and correlation analysis. To examine factors of having influence upon the image of radiologists, the multiple regression analysis was carried out. As for survey subjects' general characteristics, gender was indicated to be 58.2% for men and 41.8% for women. School year accounted for 38.2% for freshman, 29.1% for sophomore, and 32.7% for junior. Age was the largest in under 21 years old with 43.6%. The next was in order of over 23 years old with 32.7% and 22 years old with 20%. As a result of research, the image of radiologists was being perceived positively. The radiologist was being recognized as a specialist who is sincere oneself and has strong responsibilities, does valuable and worthwhile work, and has the matured professional knowledge. However, the individual image of radiologists was a little negative. Accordingly, to promote the individual image of radiologists, a specific and positive strategy is needed for approaching people as the specialized job with autonomy and responsibility as well as radiologist oneself.

The Study on the Success Factors and Evaluation Model of Hospital Information Systems (병원정보시스템의 성공요인과 평가모형에 관한 연구)

  • Ryu, Il;Kim, Mee
    • Proceedings of the Korea Society for Industrial Systems Conference
    • /
    • 2000.11a
    • /
    • pp.265-283
    • /
    • 2000
  • Factors influencing the success or failure of information systems(IS) have been discussed in many literature. However, little theoretical development or empirical research has examined effectiveness of hospital information systems(HIS) This study set the research model of influencing factors and consequences of HIS through theoretical studies based on Management Information Systems, and then empirically tested several hypotheses related to this model. Based on a sample of 274 respondents who participated in dealing with the HIS, this research used a multiple regression analysis to test the research model. The results of this study are as follows: system quality, information quality and support of top management are statistically significant influence on user satisfaction. Service quality is a partially significant influence on user satisfaction. Hypothesis 5, proposing that computer self-efficacy would relate positively to user satisfaction, was not supported by the questionnaire results. Based on these results, system quality, information quality and support of top management are very important variables for IS success. And the study's findings indicate DeLone and McLean's model is correct in proposing that the indirect relationship between influencing factors and organizational effectiveness, mediated by user satisfaction, is an important one.

  • PDF

The Relationship between Work-Family Conflict and Individual Engagement: Moderating Effect of Perceived Wellness Climate (일(가정)-가정(일)갈등과 개인몰입 간의 관계: 지각된 조직 건강지원 분위기의 조절효과)

  • Wang, Dong;Cha, Yunsuk;Nam, Yoonsung
    • The Journal of the Korea Contents Association
    • /
    • v.16 no.1
    • /
    • pp.568-577
    • /
    • 2016
  • The purpose of this study is to verify the moderating effect of perceived wellness climate in the relationship where work-family conflict influences individual engagement. For this, survey was executed on employees of 11 companies including IT, service, manufacturing and etc. After the survey was executed, statistical analysis was executed. This study executed validity test, credibility test, and Hierarchical Linear Regression. The analysis result is as follows. First, work-family (family-work) conflict gives negative (-) influence on individual engagement. Second, perceived wellness climate was marginally significant in the relationship between work-family conflict and individual engagement. And the control effect of perceived wellness climate in the relationship between family-work conflict and individual engagement was significant according to statistics. The conclusion states the implications and limitations of this study, and suggests directions on future studies.