• 한국도서관정보학회지
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• 제37권4호
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• pp.247-270
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• 2006

본 연구의 목적은 국가과학기술전자도서관(NDSL)의 고객만족지수를 측정하는데 있다. NDSL 정보시스템에 맞는 이용자만족지수 모형을 제안하고 개발된 모형의 검증을 위해 구조방정식모형 분석도구인 LISREL을 통해 인과적 경로분석을 실시하였다. 또한 차원별로 서로 다른 이용자 만족지수 산출 방법을 수립하고 수립된 산출 방법에 따라 다양한 이용자만족지수를 측정하고 분석하였다.

• 대한산업공학회지
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• 제32권2호
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• pp.153-162
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• 2006

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements (must-be, one-dimensional, attractive requirement) which influence customer satisfaction in different ways when met. In this paper, potential customer satisfaction improvement (PCSI) index was developed using Kano model and CS coefficient. Timko has developed customer satisfaction (CS) coefficient based on Kano model. The PCSI index represents how much a service feature can increase the degree of customer satisfaction when the service feature is fully fulfilled. In order to explain the meaning of PCSI index, a case syudy of a Family Restaurant is done. It is also discussed how to use the index strategically.

• 한국정밀공학회지
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• 제27권2호
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• pp.86-93
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• 2010

The tilting index table has attached to CNC machining center with 3axes, it can be improvement of its performance and its machining efficiency. The tilting index table is a key unit in order to manufacture some non-rotational and 3-dimensional parts, using the conventional machining center. In this study, structural analysis is carried out by FEM simulation using the commercial software ANSYS Workbench 11 to develop tilting index table using direct drive motor. The shape of the tilting index table obtained from the optimization was analyzed and compared with the initial model. Also, the initial model was modified based on the optimization model and the result was verified to have the acceptable improvement.

• The Journal of Asian Finance, Economics and Business
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• 제9권7호
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• pp.153-171
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• 2022

To measure economic performance, customer satisfaction indices are constructed. This study proposes an index for banking and telecom, a significant evaluative system for comparing and enhancing customer satisfaction across the industries. The study suggests and examines amendments and improvements to the prior indices and incorporates ignored indicators to propose a punier index for Pakistan. The study is a pioneer in integrating online and offline indices into a single comprehensive model. The study is enriched by the Theory of Reasoned Action and Technological Acceptance Model. A sample of 320 respondents was used. The sample was divided based on gender and marital status. To authenticate the theoretical model, PLS-SEM was applied. We discovered nine latent variables that define customer satisfaction and conclude that a single model can be utilized for e-commerce enterprises as well. The index scores are comparable to the American index for banking and the Turkish index for telecom. Multi-group analysis (MGA) was used to comprehend the differences among the groups. This reveals that customization, design, reliability, and responsiveness induce satisfaction in telecom male and married customers. For the banking industry, the difference exists in complaint handling, customization, corporate image, perceived price, reliability, responsiveness, sentiments, convenience, and security to satisfaction links, image and complaint handling to loyalty links.

• 수산해양교육연구
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• 제26권5호
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• pp.1108-1118
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• 2014

The purpose of this study was to spread the education of human creativity program and its possibility of consistency, and its application to school system by exploring the evaluation system that determines the valuable and useful decisions. This study was based on the evaluation system according to CIPP model regarding the program's general ideas and its role. The interest of the education of human creativity was increasing as well as its progress of program, and we searched 13 figures and 55 evaluation index according to increase the program's effectiveness and nation-wise situation of evaluation model. The conclusion of this study was that the human creativity program's evaluation was composed of six compartments. And the context evaluation was composed of three evaluation models and eleven index, and input evaluation was composed of three evaluation model and 15 index, while process evaluation is composed of three evaluation models and thirteen evaluation index. Lastly, output evaluation had four evaluation model and sixteen index.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2011년도 춘계학술대회
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• pp.701-705
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• 2011

The paper reviews Cronbaha's coefficient to measure a single source of error. On the contrary to classical measurement theory, the generalizability study can be used in the social survey design to calculate Generalizability Index (GI) and Dependability Index (DI) for measuring multiple sources of errors of behavior evaluation. The study proposes application guidelines to implement R:($A{\times}B$) mixed models that are composed of random factor and fixed factor.

• 한국가시화정보학회:학술대회논문집
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• 한국가시화정보학회 2004년도 Proceedings of 2004 Korea-Japan Joint Seminar on Particle Image Velocimetry
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• pp.57-63
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• 2004

various applications is presented. It is based on rapid-prototyping of transparent model for flow visualization and on the use of refractive index matching that enables efficient and clear visualization of the flow inside the model. The model is immersed in the index-matching fluid in a glass tank so that any displacement and rotation of the model in the tank have no influence on the optical setup for image acquisition to be made through a glass wall. This can facilitate greatly the camera calibration for stereo PIV and 3-D PTV. As the flow model is generated directly from 3-D surface data, no laborious preparation of the flow model is needed. This approach for seamless linking of model generation and PIV measurement is applicable to various flow measurements in automobile, ship building, fluid machinery, turbine, electrical appliances, heat exchanger, electronic cooling, bio-engineering and so on.

• 품질경영학회지
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• 제40권3호
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• pp.234-244
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• 2012

Purpose: In the private sector, many Customer Satisfaction Index Models have already been developed and are being applied in a variety of industries. In spite of continuously increasing of quality for military goods, measuring tools of Quality Satisfaction have not been developed yet. Method: In 2004, Defense Quality Assurance Agency and Seoul National University jointly developed MCSI(Military Customer Satisfaction Index) as a benchmark NCSI(National Customer Satisfaction Index), but it is limited to aply to military goods. We focused on product quality and developed MQSI(Military Quality Satisfaction Index) Model. Result: We propose a new Satisfaction Index Model(MQSI, Military Quality Satisfaction Index) that can be applied to military goods. Conclusion: In this study, configuration and variables of MQSI Model are described. Also the result of preliminary survey is briefly explained.

• 디지털산업정보학회논문지
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• 제9권3호
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• pp.129-144
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• 2013

Recognizing a limits on quantitative evaluation of cultural contents' and for its betterment, study aims developing a qualitative evaluation model. For this study, Reception Theory, Semiotics and Psychology were derived for epistemological dimension to contemplate culture contents' essential attribute. To be concrete, cultural contents was examined as experiential products, emotional products, rememberable products and texts. Also, codes of fun, emotion and culture were discussed as intrinsic attributes for cultural contents and how those attributes were expressed or composed in cultural contents was discussed as well. Evaluation items were extracted based on final discussion at the epistemic level, set up the final evaluation model by taking experts' advices on each items. With all those outcomes, qualitative evaluation model for cultural contents was developed. For the importance of each index in the model, priority was granted by weighting on each index. Lastly, evaluation scale was developed for each index. The culture contents' evaluation model developed in study is meaningful not only in drawing qualitative evaluation items of video(image) contents and developing the index and model for the first time, but also its possibility of wide use for other genres.

• 무역상무연구
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• 제77권
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• pp.195-214
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• 2018

In order to analyze the current status of trade with Korea and FTA partner countries, the Trade Intensity Index and the Market Comparative Advantage index were calculated and analyzed using panel gravity model. In the case of trade, trade intensity index has been strengthened according to each FTA enforecement, and in some cases, trade inensity has been weakened. In the case of the comparative advantage index, there was a case in which the comparative advantage was strengthened or the comparative advantage was not significantly changed according to each Chapter of HS code. This means that the Korea's FTA enforcement effect has not directly affected the increase of the trade intensity and the increase of the market comparative advantage index. The panel gravity model using the trade intensity and the comparative advantage index as the dependent variable and the trade volume between the two countries as the dependent variable was analyzed.