• Title/Summary/Keyword: In-service performance indicator

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A Study on development of evaluation indicators on the Managed Security Service(MSS) (보안관제 업무에 대한 평가지표 개발 연구)

  • Lee, Hyundo;Lee, Sangjin
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.22 no.5
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    • pp.1133-1143
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    • 2012
  • Currently, Many Cyber Security Centers(CSC) are established and being operated in our country. But, in the absence of indicators to evaluate activities of the Managed Security Service(MSS), We can't identify the CSC's level of overall job performance. Therefore, we can't derive strengths and weaknesses from the CSC. From these reasons, The purpose of this research is to develop an objective indicator to evaluate activities of the MSS. I studied both international and domestic Information Security Management System(ISMS) as related standards(ISO/IEC 27001, G-ISMS). Moreover, I analysed the NIST Computer Security Incident Handing Guide and the Incident Management Capability Metrics(IMCM) of Carnegie Mellon Software Engineering Institute(SEI). The implications for this analysis and domestic hands-on experience are reflected in the research. So I developed 10 evaluation domains and 62 detail evaluation items. This research will contribute to our understanding the level of the CSC's job performance.

MULTI-SENSOR DATA FUSION FOR FUTURE TELEMATICS APPLICATION

  • Kim, Seong-Baek;Lee, Seung-Yong;Choi, Ji-Hoon;Choi, Kyung-Ho;Jang, Byung-Tae
    • Journal of Astronomy and Space Sciences
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    • v.20 no.4
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    • pp.359-364
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    • 2003
  • In this paper, we present multi-sensor data fusion for telematics application. Successful telematics can be realized through the integration of navigation and spatial information. The well-determined acquisition of vehicle's position plays a vital role in application service. The development of GPS is used to provide the navigation data, but the performance is limited in areas where poor satellite visibility environment exists. Hence, multi-sensor fusion including IMU (Inertial Measurement Unit), GPS(Global Positioning System), and DMI (Distance Measurement Indicator) is required to provide the vehicle's position to service provider and driver behind the wheel. The multi-sensor fusion is implemented via algorithm based on Kalman filtering technique. Navigation accuracy can be enhanced using this filtering approach. For the verification of fusion approach, land vehicle test was performed and the results were discussed. Results showed that the horizontal position errors were suppressed around 1 meter level accuracy under simulated non-GPS availability environment. Under normal GPS environment, the horizontal position errors were under 40㎝ in curve trajectory and 27㎝ in linear trajectory, which are definitely depending on vehicular dynamics.

A Case Study on the Building of Service Quality Improvement Strategies Using CSI, ESI and KPI: Focusing on Public Sector (고객만족도, 직원만족도와 핵심성과지표달성도를 이용한 공공서비스 품질개선전략 수립에 대한 사례연구)

  • Lee, Min-Jung
    • Information Systems Review
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    • v.13 no.3
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    • pp.83-97
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    • 2011
  • CRM (Customer relationship management) has become increasingly relevant in the public sector as citizens have become accustomed to high levels of service in private sectors. Public sectors have begun to emphasize on their customers and customer service quality. Thus to improve the service quality in citizens, public sectors conduct several types of surveys to analyze customer satisfaction and employee satisfaction on their product/services. Most of the public sector organizations, however, are reluctant to conduct the total survey targeting the whole teams and analyze the relationship among types of surveys because of the limitation of budget and time. In this paper, we propose the methodology to analyze the relationship of customer satisfaction index, employee satisfaction index and KPI achievement of whole teams and a framework which identifies key action initiatives and builds KPI.

design and Implementation of Performance manager System for Web Application Service management (웹 응용 서비스 관리를 위한 성능 관리자 시스템의 설계 및 구현)

  • Han, Jeong-Soo;Ahn, Seong-Jin;Chung, Jin-Wook;Park, Hyoung-Woo
    • The Transactions of the Korea Information Processing Society
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    • v.5 no.1
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    • pp.161-171
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    • 1998
  • In this paper, we shows the implementation of Web based performance manager which analyze the traffic of a Web server to support the diagnostics of it. The manager monitors the HTIP traffic by polling and measures and presents is performance on demand. To enhance the adaptability of management interface Web based interfaces with JAVA is used. Recently, the need of traffic management on s Web has grown, because of increasing Web traffic. Therefore, the traffic management of Web service and the effective management of a Web server's performance are needed. We have designed interfaces with which is comprised of Collection-Request, Analysis-Request, Realtime-Monitoring, Comparison-Analysis on a client with Web Browser on a network, and implemented the server system that can analyze these requests. Also we have introduced some perfonnance indicator by referring a Web related MIB. Also, we have designed and developed a message format for communication between the Web client and the server system.

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R&D Trends Monitoring through Scanning Public R&D Investments: The Case of Information & Communication Technology (ICT) in Meteorology and Climatology

  • Heo, Yoseob;Kim, Hyunwoo;Kim, Jungjoon;Kang, Jongseok
    • Asian Journal of Innovation and Policy
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    • v.5 no.3
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    • pp.315-329
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    • 2016
  • Public R&D investment information has diverse implications for researching R&D trends. Also, as it is important for the establishment of R&D policy to grasp the current situation and trends of R&D to improve science and technology level, science and technology information service system, such as NTIS (National Science & Technology Information Service), is operated at a national level in most countries. However, since the data forms provided by current NTIS are raw data, it is necessary to develop the R&D performance indicator or to use additional scientometric methods by analyzing scientific papers or scientific R&D project information for grasping R&D trends or analyzing R&D task results. Thus, this study applied public R&D investment information to investigate and monitor R&D trends in the field of information & communication technology (ICT) of meteorology and climatology by using NTIS data of Korea and NSF (National Science Foundation) data of USA.

A proposal Key Performance Indicator by using SQ model and QFD Method (SQ모델과 QFD를 이용한 제조기업의 핵심성과지표 제안)

  • Shin, Soo-Jeong;Ree, Sang-Bok
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2010.04a
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    • pp.364-369
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    • 2010
  • In this Paper, We proposed important KPI which is very critical problem that all enterprises must send out. We surveyed 50 company which are received Excellence Service Quality Certification by Government and we select KPI. We find critical KPI which is calculated important value by relation knowing KPI and item of SQ Model by using QFD Method. We hope proposed KPI which is being used in the enterprises.

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A Study on Physical Infrastructure and Indicator Development for the Realization of Community Care (지역사회 통합돌봄의 실현을 위한 물리적 인프라 및 지표개발 연구)

  • Kim, Hyunju;Lee, Seungji
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.26 no.4
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    • pp.29-38
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    • 2020
  • Purpose: The first thing to be done in promoting community care is local diagnosis. Therefore, this study attempted to derive the physical infrastructure to be diagnosed, and to develop diagnostic items and diagnostic indicators applicable to this. Methods:: First, the physical infrastructure related to the community care is derived. And the diagnosis items are derived using the checklist of 'community support and health services' in the WHO Guide for Global age-friendly cities. Next, by analyzing previous studies, we develop diagnostic indicators for each diagnostic item and explore their applicability. Results: As a result of deriving the physical infrastructure for each area of housing, health service, and nursing care for community care, 22 facilities were derived for 9 types. Diagnosis items for the facilities are 1)regional equity, 2)proximity between facilities, 3)transportation access, 4)regional use, 5)barrier-free design, 6)diversity of facilities, and a total of 14 diagnostic indicators was derived. We reviewed and suggested the applicability of diagnostic items and indicators by each physical infrastructure. Implications: For the realization of community care, local diagnosis should not be limited to sim- ply grasping the presence or absence of facilities and the total amount. Instead it should strengthen capabilities by conducting diagnosis to understand the performance of facilities.

Performance Evaluation of LTE-A Random Access Procedure for IoT Service (IoT 서비스를 위한 LTE-A 랜덤 액세스 절차 성능 평가)

  • Yoo, Seung-Su;Lee, Sung-Hyung;Shin, Jaesheung;Oh, Sung-Min;Kim, Jae-Hyun
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.41 no.8
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    • pp.965-973
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    • 2016
  • As increase of IoT services in wireless communications, the performance evaluation is required to connects massive number of devices in LTE-A system. Existing performance analysis of 3GPP TR 37.868 is shown the limited results up to the number of devices only 30,000 in a cell. So, it is required the performance analysis according to various parameter values in the greater number of devices environment. In this paper, to evaluate the performance, we developed the new modules to simulate LTE-A random access procedures because of a limit that accommodate massive number of devices in existing LTE module. The simulator was developed by OPNET and it can support up to 100,000 devices per cell. This paper also represents the performance analysis results according to the number of preambles, the maximum number of preamble transmissions, backoff indicator and msg2 window size in the same environment with 3GPP TR 37.868. This results are expected to be utilized such as the transition to 5G network and standardization activities.

The Study on Economic Evaluation of Anti Fouling Coatings based on Ship's Speed Loss in Accordance with ISO 19030 Standard (ISO 19030에 따른 선박의 속력 손실을 고려한 방오도료의 경제성 평가)

  • Kim, Jae Hyeok;Kim, Yong Woon;Lee, Dong Kwon
    • Journal of the Society of Naval Architects of Korea
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    • v.57 no.3
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    • pp.124-132
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    • 2020
  • The purpose of this paper is to establish the basic procedure and method for selection of preferred anti-fouling paint considering economic analysis according to ship's speed loss based on ISO 19030 that has been published in 2016 to prescribe practical methods for measuring changes in ship specific hull and propeller performance. In this study, six (6) anti-fouling paint products have been assumed for alternatives with each target maximum average speed loss and carried out comparison of the alternatives and sensitivity analysis in assumed conditions for selection of the preferred alternative.

Development of Performance Evaluation System for Plant Management Appling BSC Concept (BSC를 이용한 설비관리 업무의 성과평가시스템 개발)

  • Kim, Kwang-Man
    • Journal of the Korea Society of Computer and Information
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    • v.17 no.2
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    • pp.231-239
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    • 2012
  • A company's reliance on plants is growing in the area of production and service. Therefore, the importance of the work on plants in order to manage them efficiently is growing. Effective plant management increases the durability and efficiency of the plant. An organized BSC also increases the workers' will to work harder which is to bring the higher quality of plant management. In this way, however, it has studied with variety ways to assess plant management task for performance evaluation, there is a little deficiency that the study of methodical performance evaluation that based on the some strategies. The BSC, the very way, and it has been utilized in balanced and methodical performance evaluation means in widespread fields with strategy as the center to get visions. In this study, I have developed the performance evaluation system for plant management, appling BSC concept.