• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.371-375
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• 2004

As the importance of customers has been emphasized, most companies began to operate various CRM strategies to understand and manage customers' needs. The investments that businesses are making are categorized into four areas. The first area of investments is in contact centers and channels to manage the voice of customers. The second area is in loyalty management, target marketing using segmentation, profiling, profitability analysis and targeting. The third one is involved in the measurement of customer satisfaction. The last one is planning to deliver products and services to appropriate customers. Despite the various efforts, it is lowering the efficiency of these investments and interrupting their value creation that these are being operated independently in different departments. All CRM activities of an enterprise should be processed interactively and consistently for a common goal; value creation, to overcome these shortcomings. In this research, we propose CS Road Map that systematizes the four kinds of CRM activities; VOC management, survey activities, loyalty management and planning. Under this road map, these four activities will achieve the improvement of service qualities, customer satisfaction and further value creation. This paper demonstrates the road map that is built for a service industry emphasizing the objectives and strategies of the four categories.

• Journal of the Korean Society of Environmental Restoration Technology
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• v.1 no.1
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• pp.119-132
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• 1998

In recent Japan, the demand for woodland creation on revegetation sites is increasing. In the forests and woodlands, we can find many functions of environmental conservation, in addition of biomaterial production, and all of these existences with such functions are defined as environmental woodlands. Many woodlands has been created from old times for the purpose of forest conservation and flood control, and most of these technology are handed down to present time. After Edo era (from the beginning of Meiji era, 1867), some valuable examples of woodlands were created, like Meiji shrine woodland in Tokyo. After the World War II, a lot of technology for woodland revegetation, such as ecological tree planting, have been developed. At present, many revegetation sites are aiming at woodland creation, like on man-made slope, etc.. In the great change of social structure, revegetation technology is also required to keep in close relationships to the restoration of devastated existing forests and woodlands, and to provide many technology for the restoration of secondary woodland, preservation of soil, mitigation, reclamation, etc.. Now in Japan, the improvement of environment including all the member of biosphere is demanded on a large scale. Therefore, revegetation technology should also try to make an activity taking a broad view of the restoration of natural vegetation in addition to the traditional and new woodland creation.

• Journal of The Korea Institute of Healthcare Architecture
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• v.27 no.3
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• pp.17-26
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• 2021

Purpose: This study is a case study in which the space was improved by applying the design direction derived through the theoretical basis and service design process to the outpatient department and health examination center in mental health facilities used by various stakeholders. And it aims to present implications through this. Methods: The research method is based on the analysis of the service design process with a focus on literature review. Results: As a result of deriving the design direction, it was organized into 1) improvement of spatial arrangement, 2) improvement of wayfinding system, and 3) creation of comfortable environment. The design improvement plan suggested division of areas, change of nurse station location, creation of a pleasant waiting space for the outpatient department, reinforcement of access, improvement of room relocation and flow, and increased comfort of common spaces for the health examination center. Implications: First, it is necessary to expand research and application of spatial planning and environmental design reflecting the characteristics of patients and environments of mental health institutions. Second, in the medical environment, the divided territoriality should be reviewed for various stakeholders as well as the coexistence. Third, it is necessary to promote medical service and environmental improvement through the service design process.

• Korean Institute of Interior Design Journal
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• no.25
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• pp.42-48
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• 2000

The building remodeling is providing a lot of solutions - structural, aesthetic, environmental, and energy performance improvement - in improving buildings performance and environment. The remodelings influences on our society are resource conservation, environmental conservation, expansion of construction market, and creation of new employment. The three principal remodeler groups involved in this building remodeling are general construction contractors, interior architecture contractors, and ESCO (Energy Service Company). Having a representative character, this study classifies remodeling methods into five types: structural remodeling, spatial remodeling, exterior remodeling, environment-friendly remodeling, and ecological remodeling.

• Proceedings of the Korea Contents Association Conference
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• 2007.11a
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• pp.430-434
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• 2007

This paper will analyze the current status of NTIS ITAMS system and present functional improvement method of the system. It will concentrate on building a system capable of more effective creation, analysis, and optimization of ITA related information and product.

• Journal of the Korean Institute of Landscape Architecture
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• v.27 no.3
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• pp.1-17
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• 1999

The purpose of this study is to evaluate the creation techniques of artificial wetland, one of biotopes developed to promote biodiversity in urban areas, and to look for improvement steps. Specifically, artificial wetland creation techniques were categorized into living environment and living creature classification. Being living conditions for creations, habitat environment was reviewed with a focus on water and soil environments. Living creatures were classified into plants, insects, fish, and birds. The evaluation of creation techniques was done in post-construction evaluation while considering the creation of habitats for living creatures. Intervention by users, changes in living environment and living species, and relevance of creation techniques were reviewed. Key results of this study are as follows. (1) Water environment for the living environment of creatures provides a suitable environment conditions for the living of creatures through a process easing the use of piped water. Various water depths and embankment appear to have a positive impact on the living of aquatic life. In particular, embankment covered in soil naturally played an important role as a place for the activities of aquatic insects and young fish as well as the growth of aquatic plants. (2) Various aquatic and ground plants to promote insect-diversity, shallow water, and old-tree logs had contributed greatly in increasing the types and number of insects. Aquatic insects. Aquatic insects were seen much particularly in areas where aquatic plants are rich but water is shallow than any other areas. (3) A space piled with stone to provide habitats for fish was not much used. However, it was observed that fish used embankment built with natural stones and embankment using logs in areas where water is deep. In addition, it was confirmed that 1,500 fish that had been released propagated using various depths and places for birth. (4) It was analyzed that techniques (creation of island, log setting, and creation of man-made bird nests) to provide habitats and to attract birds are not serving their roles. In such a case, it is believed that species had not increased due to the smallness as well as isolated features of the area. Based on theoretical review, they are judged to be areas that are likely to be used when a greater variety of birds is introduced. It is judged that attracting and keeping more birds at the site, such spaces need to be linked systematically in the future in terms of building eco-network while ensuring an adequate living areas. (5) In the study areas, users intervened greatly. As a result, a blockage was created preventing the normal growth of plants and non-indigenous plants were introduced. In order to limit the intervention by users, setting enough buffer zones, and environment education programs were urgently required. D/H=1>Hyangkyo> houses on the river>temples>lecture halls. D/H ratio of the backside areas is as follows. D/H=1>Hyangkyo>houses on the river>lecture halls. 4. Inner garden were planted deciduous than evergreen trees with Lagerstroemia indica. Enclosed dominant trees were planted by Pinus densiflora, Querces seuata. construct GEM strain, and examined for the expression and functional stability in microcosms.

• Journal of Technologic Dentistry
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• v.31 no.2
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• pp.45-52
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• 2009

Esthetic restorations have been widely used in dental practice, although many studies have focused on the development and improvement of all ceramic restorations. The success of esthetic restorations depends primarily on an optimal bond strength between various veneered ceramics and core materials for esthetic restorations. The purpose of this study was to compare the shear bond strength between various veneered ceramics and core materials for esthetic restorations. 30 metal cores and 20 zirconia cores were fabricated and divided into five groups according to veneered ceramic materials such as Creation porcelain powder, Cercon Ceram Kiss, and IPS e.max ZirPress. Thirty spacimens were prepared using Creation porcelain powder, veneered 3mm height and 3mm in diameter, over the metal cores (n=10). Twenty specimens were prepared using Cercon Ceram Kiss and Zirpress, veneered 3mm height and 3mm in diameter, over the zirconia cores (n=10). The shear bond strength test was performed in a universal testing machine with a crosshead speed of 1mm/min. Ultimate shear bond strength data were analyzed with One-way ANOVA and the Scheffe's test (p=.05). Within the limits of this study, the following conclusions were drawn: The mean shear bond strengths (MPa) were: 18.44 for Uni metal VH/Creation (NCUC); 18.72 for Heraenium/Creation (NCHC); 16.23 for Wirobond C/Creation (NCWC); 13.88 for Zirconia core/$110{\mu}m$ $Al_2O_3$ sandblasting/Cercon Ceram Kiss (ZS110P); 14.61 for Zirconia core/No surface treatment/IPS e.max ZirPress (ZNTH). The mean shear bond strength for NCUC (Uni metal VH/Creation), NCHC (Heraenium/Creation) and NCWC (Wirobond C/Creation) were significantly superior to ZS110P (Zirconia core/$110{\mu}m$ $Al_2O_3$ sandblasting/Cercon Ceram Kiss) and ZNTH(Zirconia core/No surface treatment/IPS e.max ZirPress) (p<0.05).

• The Journal of Pediatrics of Korean Medicine
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• v.35 no.1
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• pp.40-47
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• 2021

Objectives The purpose of this study is to confirm the effect of alleviating inflammation through creating skin fat barrier from Scutellaria baicalensis extract. Methods Four-week-old Balb/C mice were divided into four groups: control group (Ctrl), lipid barrier eliminated group (LBEG), dexamethasone (DM) treated group after lipid barrier elimination (DMTG), and Scutellaria baicalensis (SB) treated group after lipid barrier elimination (SBTG). Scutellaria baicalensis extract were administered for 5 days after removal of the fat barrier. Changes in skin condition, improvement of the fat barrier, and relief of inflammation were observed in each group. Results Compared to LBEG and DMTG, pathological skin damage and tissue changes were less in SBTG, and transepidermal water loss (TEWL) and pH were also significantly reduced. Filaggrin was also significantly increased in SBTG. KLK7, PAR-2, and TSLP in SBTG also showed significant reduction compared to the LBEG and DMTG. Conclusions Scutellaria baicalensis extract restores skin barrier and relieves inflammation through the creation of skin fat barrier. This means that the Scutellaria baicalensis extract can regulate Th2 differentiation through the creation of the epithelial fat barrier.

• Journal of Korean Society for Quality Management
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• v.23 no.3
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• pp.1-19
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• 1995

This study sets a purpose to realize what top managements in companies think as critical success factors of QM, using CSF(Critical Success Factors) method. The methodology of this study consists of literature research and empirical analysis using data collected from interviewing and questionnaire. Medium and small sized manufacturing companies are the subject of this study. Following CSFs of QM are found. (1)Management philosophy of attaching great importance to customer and customer satisfaction. (2)Creation of atmosphere that attach great importance to technology. (3)Philosophy of honesty and faithfulness. (4)Positive thinking and creation of atmosphere that help with each other. (5)Rearmament of entrepreneur spirit. (6)Need on recognition of partnership between labor and management. (7)Participation and will of top management. (8)Principle of Participation of entire members. (9)Harmony of innovation and continuous improvement. (10)Establishment of overall quality-related system. A Recognition of need on ISO-9000 series.

• Industrial Engineering and Management Systems
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• v.13 no.3
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• pp.258-266
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• 2014

This paper proposes a management system for the educational program of production managers on the basis of value co-creation by the learner and the instructor. The program combines an intelligent knowledge-based approach with the kaizen activity program. The program helps individuals acquire knowledge and skills to ensure the total rather than the partial optimization of processes and operations facilitating continuous improvement in the workplace. To achieve these goals, the program uses models of a learning process and a swing of enlightenment. In addition, the program is supported by a framework of academic, business people, consultants, and government officers. The program was developed using an instructional design approach. This paper discusses the process of developing and managing the educational program between 2006 and 2012 as well as the results obtained.