• 제목/요약/키워드: Importance

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중요도-수행도 분석을 이용한 대학 기숙사 급식소의 서비스 품질 속성에 대한 고객 인식분석 (Customer Perception Levels towards Service Quality Attributes of University Residence Hall Foodservice by Importance-Performance Analysis)

  • 양일선;강혜승;원지현
    • 대한지역사회영양학회지
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    • 제5권4호
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    • pp.662-671
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    • 2000
  • The purpose of this study was to analyze university students' perception of service quality attributes in residence hall foodservice. Questionnaires were hand delivered to 1,210 university students residing in a residence hall. A total of 1,011 was usable, resulting in an 83.6% response rate. The survey was conducted between October, 1998 and May, 1999. A statistical data analysis was completed using the SAS/Win 6.12 for Descriptive Analysis, $X^2$-test, t-test, ANOVA, Spearman Correlation, and Common factor Analysis, and Importance- Performance Analysis(IPA) was completed. Significant negative correlations between importance and performance were found with 'abundance of foods'(p < 0.001), 'discontent handling'(p < 0.001), and 'availability of new menus'(p < 0.01). factors including food, menu, sanitation, atmosphere, facilities, employee's attitude, and convenience were rearranged and a new dimension was created with the service. Employee's attitude and service factors received the highest scores in customer perception of importance and performance. Food, menu, and convenience factors were included in Quadrant A. female students had significantly higher importance mean scores than males, while males had significantly higher Performance mean scores. (Korean J Community Nutrition 5(4) : 662~671,2000)

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일부 종합병원 급식소 위생관리 항목에 대한 중요도-수행도 분석 (Importance-Performance Analysis about Sanitation Management Items at General Hospital Foodservice Operations)

  • 송윤지;배현주
    • 한국식품조리과학회지
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    • 제29권1호
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    • pp.63-71
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    • 2013
  • The purpose of this study was to analyze the gap between importance and performance in perceived sanitation management for general hospital foodservice operations. Data were collected through surveys given to 168 hospital dietitians in the Seoul-Incheon, Gyeonggi-do, Daegu, and North Gyeongsang province. The 65 questionnaires from total questionnaires were usable and the response rate was 38.7%. All statistical analyses were conducted using the SPSS package program (version 20.0) for t-test, ANOVA, and importance-performance analysis (IPA). According to the importance and performance analysis for 26 items, the importance score was significantly higher than the performance score for 22 items. In addition, the results of IPA showed the following areas as improvement priorities: handling foods on working table and management of distribution temperature. In conclusion, the performance level of prerequisite programs applying to the hospital foodservice needs improvement, especially cross-contamination prevention and temperature control for distribution. Additionally dietitians should be educated about sanitation management items that perceived to be less important than the others.

The Role of Information Systems in Supporting Knowledge Management in King Abdulaziz University: Case Study

  • Najdi, Roaa Nabil;Komosany, Nabil Abdullah
    • International Journal of Computer Science & Network Security
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    • 제21권7호
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    • pp.133-149
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    • 2021
  • The purpose of this study is to explore the role of information systems in the implementation of knowledge management, at King Abdul-Aziz University (KAU) in Jeddah, by highlighting the importance of information systems and their implementation of the knowledge processes. The researcher used the case-study method to explore the importance of information systems in supporting the implementation of knowledge management at the university. Moreover, the study has used the questionnaire as a tool for collecting information and obtaining feedbacks from the administrators at the university, and a random sample was chosen to identify the study community. The study resulted that there is a statistical indication of the importance and degree of the use of electronic systems in the university by the administrators. The study sample members believe that the university is keen to provide information systems, where systems analyze data and convert them into knowledge information that benefits the senior management at the university. Members of the study sample emphasize the importance of electronic information systems at the university, which in turn saves time and effort in extracting information, reports, statistics and providing them easily to senior management. The study also concluded with some recommendations, such as emphasizing the importance of knowledge management as one of its top priorities, spreading the knowledge culture, instilling a vision of knowledge among individuals, and emphasizing the importance of information systems.

IPA를 이용한 수산물 선택속성의 중요도-만족도 분석 : 가공정도에 따른 차이를 중심으로 (Study on the Importance and Satisfaction of Seafood Purchase Attributes by IPA - Focused on the process differences -)

  • 박정아
    • 수산경영론집
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    • 제49권2호
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    • pp.1-19
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    • 2018
  • This study was targeted on the non-processed, semi-processed, and full-processed seafood to investigate the consumers' importance and satisfaction levels of purchase attributes for each seafood product. The present study conducted a survey on 335 randomly chosen seafood consumers. Respondents' importance-satisfaction scores of purchase attributes were measured. The results were as follows. The importance of purchase attributes was significantly higher than the satisfaction on 21 out of 23 attributes, according to the non-processed, semi-processed, and full-processed seafood(p<0.05). Consumers regarded intrinsic attributes such as 'freshness' of products as very important when purchasing non-processed seafood, and their satisfaction was also high. On the other hand, for semi-processed and full-processed seafood, external attributes such as 'date of manufacture or expiration date' were considered as more important attributes to purchase them. Consumers also perceived that full-processed seafood was less in quantity and more expensive than non-processed and semi-processed ones. In case of semi-processed seafood, the difference of importance-satisfaction score for 'taste' was large, and it was considered the taste should be improved according to consumers' taste.

AHP를 활용한 중소도시 생활SOC 주요지표의 중요도 평가 (An Evaluation of the Importance of Living SOC Major Indicators in Small and Medium Sized Cities Using AHP)

  • 김동우;한다혁;이민석
    • 한국농촌건축학회논문집
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    • 제22권4호
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    • pp.35-42
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    • 2020
  • This study evaluated the importance between the major indicators of living SOC in small and medium cities. AHP layer analysis was performed on a group of experts and their importance and priorities were evaluated. The results of the assessment are as follows: First, the village(walking) living zone was considered relatively more important than the local hub(vehicle) living zone. Second, the importance of health care in the local hub(vehicle) living area was assessed to be the most important in the comprehensive evaluation. Third, medical care, care, education and convenience in the village(walking) living area were ranked second, third, fourth and fifth, respectively. Fourth, the relative importance of physical education, learning, physical education, learning, relaxation, culture and village(walking) living areas in the local hub(vehicle) living areas were valued low. It is necessary to seek living SOC policies and directions in consideration of the special nature of urban social structure in small and medium-sized cities in Korea.

농업환경보전 프로그램 사업대상지 선정기준의 상대적 중요도 분석 (An Analysis of The Relative Importance for Target Selecting Criteria in Agricultural Environment Conservation Program)

  • 김현웅;성재훈
    • 한국유기농업학회지
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    • 제30권4호
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    • pp.485-497
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    • 2022
  • Agricultural environmental policies to reduce negative externalities and expand positive externalities became common around the world. However, literature regarding the efficient and effective implementation of agricultural environmental policies, such as optional direct payment, is limited. This study, thus, analyzes the relative importance for target selecting-criteria in order to enhance the cost-effectiveness of the Agricultural Environment Conservation Program in Korea. In this context, we conducted survey to 15 experts who are related in agricultural environment policies and analyzed survey results based on ANP method which can consider correlation between selecting criteria. The results show that, in the case field, "soil", "water", and "ecology" field have relative high importance than the other fields. Also, the relative importance for 'improving rural landscape', 'giving nutrient input moderately', and 'conserving agricultural heritage' activities is higher than the other activities. Furthermore, the relative importance among fields and activities of ANP is different from those of AHP. This result implies that it is necessary to consider the correlation between selecting criteria in order to design effectively. Finally, we suggest that in order to enhance the effectiveness of the program, it would be appropriate to assign differential points according to the importance of each activity when identifying appropriate farms.

보육교사의 영유아 구강보건 지식과 교육 요구도 (A study on the knowledge and educational needs of infant oral health in childcare teachers)

  • 김설희;육길나
    • 한국치위생학회지
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    • 제23권4호
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    • pp.295-302
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    • 2023
  • Objectives: In this study, existing knowledge and needs of childcare teachers for developing oral health education plans for infants and young children were investigated. Methods: From March to April 2023, an online questionnaire survey led to the collection of data from 150 childcare teachers. Data were analyzed using the SPSS 22.0 program. Results: Importance-Performance Analysis (IPA) revealed that importance and knowledge of oral health education, importance of oral health, and prevention of oral diseases were priority areas, and treatment, symptoms, and causes were priority areas that needed improvement . According to the IPA on the importance of and demand for oral health education support, the importance and demand for an educational plan were both high. Expert education based on educational goals, information sharing, educational environment support, evaluation system, and monitoring was low in importance but high in demand. Conclusions: Oral care habits during infancy are important for maintaining oral health throughout life. Oral care practice should be improved by developing an oral health education plan for childcare teachers to implement.

스마트 건설안전관리시스템의 중요도-성과도 분석 연구 (Research on Importance-Performance Analysis of Smart Construction Safety Management System)

  • 박종일;윤창희
    • 대한안전경영과학회지
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    • 제26권2호
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    • pp.43-53
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    • 2024
  • This study analyzes the importance-performance analysis (IPA) of the 10 dimensions of the smart construction safety management system, and analyzes which dimensions are important and which dimensions are performing to determine key improvement tasks, incremental improvement tasks, Maintenance and reinforcement tasks and continuous maintenance tasks were derived. Among the 10 dimensions of the smart construction safety management system, the dimensions that are recognized as important by all field managers and field workers and have high performance are the automatic risk displacement measurement system, smart environmental sensor system, and heavy equipment seizure prevention system. However, areas that were perceived as having high importance but low performance were worker location tracking systems, smart safety helmet chin muscles, and smart safety ring fastening. Among the smart construction safety management systems perceived by field managers, areas for key improvement with high importance and low performance included worker location tracking system and smart safety ring fastening. Among the smart construction safety management systems perceived by field workers, the area for key improvement with high importance and low performance was the automatic risk displacement measurement system.

외식관련 전공자의 노동시장 이행 영향 요인에 대한 상대적 중요도 분석 (The Relative Importance of Factors affecting School to Work Transition in Foodservice-related Majors)

  • 장상준;나태균
    • 한국조리학회지
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    • 제22권4호
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    • pp.81-94
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    • 2016
  • 본 연구의 목적은 외식관련 전공자의 노동시장 이행에 영향을 미치는 요인에 대한 상대적 중요도를 측정하고자 한다. 이러한 목적을 달성하기 위해 외식관련 전공자의 노동시장 이행에 영향을 미치는 요인들로서 개인배경, 학력, 노동시장 이행 준비노력 요인 등을 계층 2로 설정하였으며, 계층에 있는 요소들에 대한 상대 평가를 통해 각 요소들이 가지는 중요도를 산출해 내는 기법인 계층분석기법을 사용하였다. 분석결과를 살펴보면 다음과 같다. 첫째, 계층 2의 경우 노동시장 이행 준비노력의 상대적 중요도가 가장 높게 나타났다. 반면에, 4년제 대학의 외식관련 전공자의 경우, 학력 요인의 상대적 중요도가 가장 높게 나타났다. 둘째, 계층 3 중 개인배경요인의 경우 성별의 상대적 가중치가 가장 높게 나타났다. 학력 요인의 경우, 대학유형의 상대적 가중치가 가장 높게 나타났다. 노동시장 이행 준비노력 요인의 경우, 재학 중 국외 근로경험과 구직경로의 상대적 가중치가 높게 나타났으며, 직업훈련 경험의 상대적 가중치는 가장 낮게 나타났다. 셋째, 복합 가중치를 분석한 결과를 살펴보면 대학유형의 복합가중치가 가장 높게 나타났다. 향후 연구에서는 외식관련 산업체의 업종과 업태를 보다 세분화하여 영향 요인을 분석하고, 이를 토대로 전공자의 진로분야별 맞춤형 진로지도가 이루어져야 할 것이다.

중요도-성취도 분석에 의한 전시컨벤션 개최지 평가 (Exhibition and Convention Destination Site Evaluation Using Importance-Performance Analysis)

  • 김시중;박창규
    • 한국경제지리학회지
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    • 제9권3호
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    • pp.358-378
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    • 2006
  • 본 연구는 전시컨벤션 기획가를 대상으로 서울에 대한 전시컨벤션 개최지로서의 7개 요인 및 42개 선택속성을 중요도-성취도 분석을 통하여 평가함에 목적이 있었으며 분석 결과는 다음과 같다. 첫째, 전시컨벤션 개최지의 42개 선택속성에 대한 중요도-성취도 분석 결과, 13개의 속성이 I사분면('지속적 노력필요'), 4개의 속성이 II사분면('과잉노력 지양'), 5개의 속성이 III사분면('우선시정 필요')에 그리고 20개의 속성이 IV사분면('저우선 순위')에 위치하고 있는 것으로 평가되었다. 둘째, 전시컨벤션 개최지의 7개 요인에 대한 중요도-성취도 분석 결과, 중요도와 성취도가 높은 I사분면에 위치하는 요인은 "전시컨벤션센터 시설", "전시컨벤션센터 이용비용" 및 "전시컨벤션 개최지 숙박공간" 요인으로 나타났다. 중요도는 높으나 성취도는 낮은 III사분면에 위치하는 요인은 "전시컨벤션 개최지 지역공간"으로 평가되고 있다. 한편 중요도와 성취도가 낮은 IV사분면에는 "전시컨벤션센터 운영", "전시컨벤션 개최지 관광공간" 및 "전시컨벤션 개최지 여가활동공간" 요인이 위치하는 것으로 나타났다. 셋째, 서울의 전시컨벤션 개최지로서의 중요도-성취도에 대한 평균값의 차이는 2개의 속성을 제외하고는 40개의 속성이 양의 값(+)을 나타내어 속성의 중요도에 비교하여 성취도가 낮은 것으로 평가되었다.

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