• 품질경영학회지
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• 제34권2호
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• pp.77-97
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• 2006

Internal marketing has been suggested as the approach for service organizations to be service-and customer-oriented; and the issues of internal service quality has been one of topics widely discussed in the internal marketing literature. While previous studies have attempted to develop the instrument assessing the internal service quality, ISQB(internal service Quality battery) developed by Kang et al.(2002), compared to other instruments have received some attention given its rigorous approach to measure the internal service quality. However, it has been noted that the validity of ISQB does not appear to be thoroughly examined while the reliability of the instrument seems to be secured. The current study attempts to readdress the psychometric properties of ISQB through the replication of the instrument. The empirical testing including confirmatory factor analysis and correlational analyses show that the instrument is reliable and valid in terms of its discriminant and nomological validity.

• Agribusiness and Information Management
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• 제2권1호
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• pp.3-13
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• 2010

Government Organization and Public Institution have been developed many kinds of agricultural information systems such as agricultural policy, cultivated technology, marketing, and trade so on since 2000. Farm management conditions are diverse and complex more and more. Therefore, farmer want to service the specific agricultural information. Farmer don't like to access many Web sites to retrieve agricultural informations. They hope to receive one-stop its service. Government Organization began to review its information in order to make them more customized agricultural information service. We came up with an effective plan and Service Standardization Code for integrating agricultural technology informations in 2009. We can guide to carry out an effective portal service of agricultural information because we have a good experience about integrating information and system. This paper suggested the service scheme of integrated agricultural information for improving accessibility its information to farmer.

• 한국ITS학회:학술대회논문집
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• 한국ITS학회 2008년도 제7회 추계학술대회 및 정기총회
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• pp.519-524
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• 2008

본 논문에서는 신규 ITS 서비스(택시 콜 서비스, 교통약자 서비스, 교통안내 서비스, 뚜벅이네비게이션, 전자지불 서비스, 전화안내 서비스 등)들을 구축하기 위해 필수적으로 필요한 전용 u-단말기 개발에 관한 내용을 주요 핵심으로 서술한다. 본 단말기의 설계에 있어서 삼성 메인 CPU인 S3C2440A를 채택하였으며, 신규 ITS 서비스를 위해 필수 요구사항인 대용량 메모리(ROM 및 RAM)를 적용시켰으며, 그 외 GPS, RFID 모듈, Wi-Fi, Bluetooth 등의 기능들을 모두 포함시켜, 유비쿼터스 사회에 꼭 필요한 전용 단말기를 개발하였다. 이를 위해 본 논문에서는 전용 u-단말기 개발에 대한 상세 설계 내용을 우선 살펴본 뒤, 설계된 내용을 바탕으로 실제 구현된 u-단말기의 성능 평가에 대한 내용을 다루었다. 이렇게 개발된 전용 u-단말기를 적용시켜, 신규 ITS 서비스에 관련 공공기관 및 업체와 연동하여 서비스들을 창출한다면 새로운 블루오션의 사업으로 확대되어 지역 사회에 파생 효과가 매우 클 것으로 사료될 것이다.

• 유통과학연구
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• 제16권1호
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• pp.29-36
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• 2018

Purpose - The purpose of the research is to further explore the understanding of the nature of the brand distribution service (i.e., service brand) by undertaking a quantitative investigation. We focus on the role of customer's perception of service brand on the customer value creation process. Research design, data, and methodology - This study used single cross-sectional design and 137 airline passengers as respondents using a convenience random sampling. We distributed the online questionnaires by email address. The empirical setting for this research is airline service in Indonesia with a consideration that airline service has the useful context for this research as the service delivery process involve extensive customer interactions with the airline and its employees. We then analyzed the data using multiple regression (step-wise) method to fulfill the research objectives. Results - Using the step-wise regression method, the result shows that the influential factors to create customer value are cost and company image. The result suggests a company to improve its costs components and its company image in order to increase the customer value. Conclusions - The research shows that costs play a critical role, and completed with the company image to form the customer value variable. This shows that mostly customer formed their value based on costs they sacrificed. Mainly, this evaluation is monetary cost based, while Indonesian customers tend to have a high value for money demands.

• Journal of Information Technology Applications and Management
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• 제31권4호
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• pp.75-97
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• 2024

This paper conducts the input-output structural decomposition analysis on the growth of ICT industry during year 2000~2019. The novel feature of this study is to dissect the economy-wide collective growth contributions into industry by industry contributions. The main results are as follows. First, the growth of ICT manufacturing industry has excessively depended on its own export and import-substitution of intermediate goods, while the growth of ICT service industry has heavily depended on its own domestic final goods demand. Second, for the growth of ICT manufacturing industry, its own contribution is about 79%, and the contributions of non-ICT service and manufacturing industries respectively are 11% and 9%, but the contribution of ICT service industry is only about 1%. For the growth of ICT service industry, its own contribution is about 61%, and the contributions of non-ICT service and non-manufacturing industries respectively are about 33% and 5%, but, surprisingly, the contribution of ICT manufacturing industry is less than 1%. Third, the contributions of non-ICT manufacturing and service industries to the growth of both ICT industries have been done mainly through increase in export and domestic final goods demand together with change in the structure of input technology.

• 대한인간공학회지
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• 제31권1호
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• pp.23-32
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• 2012

Objective: This research proposes a methodology, which validates a grasp of the customers' emotions in the service design area. Background: As the era of service design has taken its approach, the need for a deliberate design that would reflect the customer's experience had emerged in the area of service. Therefore, a variety of methodologies has been adopted in the field of service design with the purpose of discovery of the customers' needs. Even though the importance of an emotion-sentient research of a service experience increases, its research progress remains to be inadequate in comparison to all the other areas. Method: Having had taken some resources from the emotional studies under other areas of expertise as a base, the concept of volatility of emotions has been introduced as the core element of this research, further followed by an elaboration of its special characteristics. The observation technique under Stakeholder's system: SOMC(Simultaneous Observation Method based on Cooperation) has been proposed in this study as it presents an effective way to grasp the concept of volatile emotions in contrast to the previously existent types of methodologies. Results: The SOMC rather supplements the existing research methods than substitutes the previous ones. In other words, although the existing research system allowed emotion detection, it was difficult to capture the change of momentary and fickle emotions. On the opposite, the SOMC provides a condition allowing a sufficient grasp of the customer's emotions and facilitates emotional capture. Conclusion: For that reason, it is hoped that this piece of research represents a valuable and effective approach in terms of grasping the true needs of the customers on the emotional level, which will in its turn contribute to the improvement of the service quality in the midst of a complicated service condition. Application: Moreover, the purpose of this research is that in its outcome it may serve as a sufficient contribution to the area of emotional studies within the field of service design.

• 한국IT서비스학회지
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• 제11권2호
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• pp.107-118
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• 2012

Recently, as the clouding computing begins to receive a great attention from people all over the world, it became the most popular buzz word in recent IT magazines or journal and heard it in many different services or different fields. However, a notion of the cloud service is defined vaguely compared to increasing attentions from others. Generally the cloud service could be understood as a specific service model base on the clouding computing, but the cloud, the cloud computing, the cloud computing service and cloud service, these four all terms are often used without any distinction of its notions and characteristics so that it's difficult to define the exact nature of the cloud service. To explore and analyze the cloud service systematically, an accurate conception and scope have to be preceded. Therefore this study is to firstly clarify its definition by Delpi method using expert group and then tries to provide the foundation needed to enable relative research such as establishing business model or value chain and policies for its activation to set off. For the Delpi, 16 experts participated in several surveys from different fields such industry, academy and research sector. As a result of the research, Characteristics of the Cloud Service are followings : Pay per use, Scalability, Internet centric Virtualization. And the scope as defined including Grid Computing, Utility Computing, Server Based Computing, Network Computing.

• 한국ITS학회 논문지
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• 제7권1호
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• pp.101-114
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• 2008

u-City와 ITS는 서로 상이하면서도 부분적으로 연관도가 깊은 서비스들을 제공하고 있다. 따라서 연관도에 따라 중복성 문제나 효율적 추진의 어려움을 지적 받고 있어 두 시스템간의 서비스 연관분석과 우선순위 도출이 필요하다. 연구 방법으로 서비스간의 연관표를 작성하고 전문가 설문조사를 통하여 연관도를 분석한다. 설문조사 결과를 누적 합산하여 종합점수를 도출한 결과 ITS의 돌발상황관리 서비스와 u-사고/재난재해 서비스가 최빈치로 나타났다. 사업우선순위는 연관도가 높은 서비스를 우선 추진하는 것을 기본원칙으로 하여 단계별로 구분하고 서비스의 패키지화를 통해 시너지 효과를 기대할 수도 있다. 이 논문은 u-City와 ITS 서비스의 연관도 분석과 이를 통한 도입서비스의 우선순위 도출로 효율적 사업추진 방안을 제시한 점에서 의의를 가진다.

• 한국ITS학회 논문지
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• 제18권6호
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• pp.176-190
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• 2019

최근 횡단보도 및 교차로에서 보행자 충돌사고 예방의 중요성이 증가하고 있다. C-ITS 서비스에서 이러한 사고를 줄이기 위하여 보행자 충돌방지 경고 서비스를 제시하고 있다. 그러나 현재 C-ITS 표준에 따른 보행자 충돌방지 경고 서비스는 현장의 카메라에서 보행자를 바로 검출하여 서비스를 제공하는 것이 아니라 관제 센터의 영상분석 서버에서 보행자를 검출하고 ITS 시스템과 연계하여 서비스를 제공하기 때문에 실시간성을 만족하기 어렵다. 본 논문에서는 엣지 카메라를 이용하여 현장에서 보행자를 검출하고 검출결과를 V2X 인프라를 통해 바로 운전자에게 제공하는 보행자 충돌방지 경고 시스템을 제안하고, 구현한 후 성능 평가를 시행하였다. 평가 결과, 최악의 상황에서도 보행자 충돌방지 경고 메시지를 C-ITS 표준에서 요구하고 있는 300ms 이내의 지연시간을 만족하여 전달할 수 있음을 확인하였다.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2011년도 춘계학술대회 논문집
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• pp.91-96
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• 2011

The ship working environment of combat service support boat is very inferior to the ground working environment. For this reason, the crew of a combat service support boat suffer from an occupational disease such as hardness of hearing. Owing to its small size and low status, the improvement of its working and residential environment is occasionally ignored and its indoor noise was not fully investigated. In this study, for improving its residential environment indoor, the indoor noise of its shipboard compartments was analysed.