• 제목/요약/키워드: IT project performance

검색결과 1,432건 처리시간 0.032초

사용자 및 프로젝트 관리 위험 감소가 공공부문 IT 프로젝트 성과에 미치는 영향 : 사용자 지식의 조절효과 (Impacts of Low User and Project Management Risk on IT Project of Public Sector: The Moderating Effect of User Knowledge)

  • 이수인;김상현
    • 디지털융복합연구
    • /
    • 제18권6호
    • /
    • pp.187-196
    • /
    • 2020
  • IT 프로젝트 성과를 위한 두 가지(위험 기반, 지식 기반) 주요 관점을 통합적으로 연구하고자 하였으며, 민간부문보다 상대적으로 제약이 많은 공공부문 IT프로젝트가 성과를 확대하기 위해 관리할 요인으로 사용자 지식을 제안하고자 하였다. 이에 본 연구는 성과에 미치는 2가지 유형의 위험(사용자 관련 위험과 프로젝트 관리 위험) 요인을 실증분석하였으며, 사용자 지식을 조절효과로 검증하였다. 공공기관 IT 프로젝트 참여 경험이 있는 응답자를 대상으로, 132부의 데이터를 수집하여 Smart PLS 3.0으로 분석하였다. 연구결과, 낮은 사용자 관련 위험과 낮은 프로젝트 관리 위험은 IT 프로젝트 성과에 정(+)의 영향을 미치는 것으로 나타났다. 또한, 사용자 지식은 사용자 관련 위험과 낮은 프로젝트 관리 위험이 IT 프로젝트 성과에 미치는 영향을 강화하는 것으로 나타났다. 이러한 연구결과는 통합적 연구결과의 반복적인 검증이자, 공공부문 IT 프로젝트에서 갖는 사용자 지식의 중요성을 강조한다.

프로젝트 담당자의 창의적 사고, 기업가정신, 프로젝트 성과 간의 구조적 관계 분석 (Analyzing the Structural Relationships between Project Manager's Creative Thinking, Entrepreneurship, and Project Performance)

  • 이설빈
    • 벤처창업연구
    • /
    • 제12권1호
    • /
    • pp.87-99
    • /
    • 2017
  • 본 연구는 프로젝트 담당자의 창의적 사고, 기업가정신, 프로젝트 성과 간의 구조적 관계를 규명하는데 목적을 둔 연구이다. 이를 위해 연구모형과 가설을 설정하고 표본을 수집하여 실증 조사한 결과를 토대로 통계 분석을 실시하였다. 연구결과, 프로젝트 담당자의 창의적 사고는 직접적으로는 프로젝트 만족도를 향상시키지 못하지만 프로젝트 담당자의 기업가 정신의 매개효과를 통해 프로젝트 만족도를 향상시키는 반면 프로젝트의 인지된 성과에는 직접적으로 영향을 미치지만 이 과정에 있어 프로젝트 담당자의 기업가 정신은 매개효과를 갖지 못하는 것으로 나타났다. 이는 프로젝트 추진에 있어 담당자의 창의적 사고로서의 전문지식, 사고기술, 동기부여가 높다고 하더라도 당해 개인적 관점에서의 고객의 만족을 이끌어 내는데 한계가 있음을 시사한 것으로 평가 할 수 있다.

  • PDF

A Study on Factors Related to the Conflict in IT Project Teams

  • Cho, Nam-Jae;Park, Sang-Hee;Kim, Nan-Hwa;Keum, Jung-Won
    • 디지털융복합연구
    • /
    • 제7권1호
    • /
    • pp.111-123
    • /
    • 2009
  • IT projects need engineers with various backgrounds to cooperate to build an IT system that satisfy the requirements of users given a limited expense and time. Such diversity of team members and the complexity of task naturally involve considerable amount of conflict among team members. High level of conflict among team members is known to be detrimental to the performance of the team. The purpose of this study is to examine the reasons for conflicts among team members in IT projects and to check how the level of conflict affects the performance of a project and the satisfaction of the members of the project team. To test the relationship, a survey on 166 participants in IT projects was conducted. The reasons for conflicts in IT projects were categorized into five types. The level of ambiguity was found to have a significant correlation with the level of conflict. And the level of conflict, in turn, is found to have a significant effect on the degree of satisfaction among team members and the project results. Based on the research results, it is suggested that a clear definition of tasks and their boundaries is required to reduce ambiguity and thus, the level of conflict and improve the level of satisfaction of IT project team members.

  • PDF

Exploiting Group Social Capital in Systems Development Projects

  • Park, Jun-Gi;Lee, Seyoon;Lim, Gyoo Gun;Lee, Jungwoo
    • 한국IT서비스학회지
    • /
    • 제15권1호
    • /
    • pp.131-152
    • /
    • 2016
  • Group social capital can be defined as an intangible asset that promotes knowledge sharing and social interaction. It is posited here that the group social capital raised and nurtured among group members positively influences on team performance in IS (Information Systems) development projects. And communication effectiveness is selected as a critical antecedent and its detailed relationships with the dimensions of group social capital are analyzed. Effective communication plays important role in ISD project teams by integrating knowledge from different areas. Moderating effects of project phase between the sub-dimensions of social capital and project performance are investigated. Hypotheses are tested using data from 131 project teams of 85 manufacturing firms. The results indicated that Communication effectiveness positively impacted sub-dimensions of social capital (social ties, trust, and shared vision). Moreover, the team performance is influenced by shared vision and trust, leaving social ties as a leading subcontract, as theoretically proposed in prior research. The project phase moderates the impact of shared vision on team performance.

PL 리더십 성향과 프로젝트 특성요인이 프로젝트 참여 만족 및 성과에 미치는 영향 (The Effect of PL Leadership and Characteristics of Project on Project Participants' Satisfaction and Performance)

  • 양희동;김명진;강소라
    • Asia pacific journal of information systems
    • /
    • 제20권4호
    • /
    • pp.53-79
    • /
    • 2010
  • The study was originated from recognition that project participants' satisfaction should be Improved to raise project performance and to make progress of a successful project since the above dissatisfaction was operated as a danger factor of the project. The study selected one large-scale sample project and attempted measuring characteristics of the project, participants' satisfaction and project performance with the whole project participants. The study analyzed correlations between individual level (team members) and group level (development team), and examined what effect a sub project manager under complicated hierarchical organization of the large-scale project, namely PL (project leader)'s leadership style had on each individual project participant's satisfaction and what effect project uncertainty in organization/technology environment had on project participants' satisfaction and project performance. The study verified that development team (group) had an effect on team member (individual)-level project participants' satisfaction by disclosing that there was a significant dispersion among groups within project participants' satisfaction by each individual. It is analyzed that it is necessary to make improvement through approach by each pertinent team to raise individual-level project participants' satisfaction. The study also verified PL's ideal leadership under strict methodology and hierarchical control of the large-scale project. Based on the verification of the hypotheses, the results of the analysis were produced as follows. First, the development team affects the satisfaction level that an individual has when he/she participates in a project. This suggests that the satisfaction with project participation should be improved at the team level. In addition, the project management style and leadership orientation of the manager of a sub project who is mostly affected by the team proved to have a direct influence on the satisfaction with project participation and project performances. Second, both the performance-oriented leadership and the relationship-oriented leadership of the PL of the development team were verified to have a significant effect on the satisfaction of the team members associated with project participation. In other words, when the team members recognize that the PL of the development team shows both the performance-oriented leadership and the relationship-oriented leadership, their satisfaction with project participation increases accordingly. Third, it was verified that the uncertainty of the organizational environment significantly affects the satisfaction level when the PL of the development team exerts a relationship-oriented and performance-oriented leadership. The higher the uncertainty of the organizational environment is, the more the satisfaction with project participation decreases whereas the relationship-oriented leadership has a more positive effect on the satisfaction than the performance-oriented leadership style. Fourth, when the PL of the development team exerts the relationship-related and performance-related leadership, the uncertainty of the technological environment has a significant influence on the satisfaction level. The higher the uncertainty of the technological environment is, the more the satisfaction with project participation decreases whereas the performance-oriented leadership has a more positive effect on the satisfaction than the relationship-oriented leadership style. The result of the research on the uncertainty of the project environment suggests that when the development team leader exerts a relationship-oriented and performance-oriented leadership style, the uncertainty of the organizational environment has a significant effect on the satisfaction with project participation; the higher the uncertainty of the organizational environment, the more the satisfaction level decreases, and the relationship-oriented leadership style affects the satisfaction level more positively than the performance-oriented leadership style. In addition, when the development team leader displays a relationship-oriented and performance-oriented leadership style, the uncertainty of the technological environment has a significant effect on the satisfaction with project participation; the higher the uncertainty of the technological environment. the more the satisfaction level decreases. The performance-oriented leadership style as well affects the satisfaction level more positively than the relationship-oriented leadership style. Based on the above results, the research provides the following implications when handling multiple concurrent projects. First, the satisfaction with the participation in the multiple concurrent projects needs to be enhanced at the team (group) level. Second. the manager of the project team, particularly the middle managers should have both a performance-oriented and relationship (task and human)-oriented attitude and exert a consolidated leadership in order to improve the satisfaction of team members with project participation and their performances. Third, as the uncertainty factor of the technological and organizational environment among the characteristics factors of the project has room for methodological improvement depending on one's effort even though there are some complications, we need to continuously prevent and control the risks resulting from the uncertainties of the technological and organizational environment of the project in order to enhance the satisfaction of project participation and project performances. Fourth, the performance (task)-oriented leadership is required when there is uncertainty in a technological environment while the relationship (human)-oriented leadership is required when there is uncertainty in an organizational environment. This research has the following limitations. First, this research intended to select one large-sized sample project and measure the project characteristics, the satisfaction of all the participants associated with project participation, and their performances. Therefore, it is inappropriate to generalize and apply the result of this result onto other numerous projects. Second, as this case study entailed a survey to measure the characteristics factors and performance of the project, since the result value was based on the perception of project team members, the data may have insufficient objectivity. Third, though this research targeted on all the project participants, some development teams did not provide sufficient data and questionnaires were collected from some specific development teams among the 23 development teams, causing a significant deviation in the response rate among the development teams. Therefore, we need to continuously conduct the follow-up researches making comparisons among the multiple projects, and centering on the characteristics factors of the project and its satisfaction level.

프로젝트 성과, 사용자 만족도 및 재사용의도에 미치는 PMIS의 산업별 영향 비교 (Examining the PMIS Impacts on the Project Performance, User Satisfaction and Reuse Intention among the Project based Industries)

  • 박소현;이아연;김승철
    • 산업경영시스템학회지
    • /
    • 제44권3호
    • /
    • pp.276-287
    • /
    • 2021
  • Project Management Information System (PMIS) is a special purpose information system that is created to provide useful information for project managers and participants to make effective and efficient decision making during projects. The use of PMIS is increasing in project based industries such as construction, defense, manufacturing, software development, telecommunication, etc. It is generally known that PMIS helps to improve the quality of decision making in project management, and consequently improves the project management performance. However, it is unclear what are the difference of PMIS impacts between industries, and still need to be studied further. The purpose of this study is to compare the impact of PMIS on project management performance between industries. We assume that the effects of PMIS will be different depending on the industry types. Five hypotheses are established and tested by using statistical methods. Data were collected by using a survey questionnaire from those people who had experience of using PMIS in various project related industries such as construction, defense, manufacturing, software development and telecommunication. The survey questionnaire consists of 5 point scale items and were distributed through e-mails and google drive network. A total of 181 responses were collected, and 137 were used for analysis after excluding those responses with missing items. Statistical techniques such as factor analysis and multiple regression are used to analyze the data. Summarizing the results, it is found that the impacts of PMIS quality on the PM performance are different depending on the industry types where PMIS is used. System quality seems to be more important for improving the PM performance in construction industry while information quality seems more important for manufacturing industry. As for the ICT and R&D industries, PMIS seems to have relatively lesser impact compared to construction and manufacturing industries.

프로젝트 관리자의 서번트 리더십이 고객만족을 통해 프로젝트 성과에 미치는 영향 (The Effects of Project Managers'Servant Leadership on Project Performance via Customer Satisfaction)

  • 이형수;신호철
    • 품질경영학회지
    • /
    • 제46권2호
    • /
    • pp.283-300
    • /
    • 2018
  • Purpose: Since the servant leadership of project managers is seemingly related to the project performance by influencing project team members' positive attitude and behavior, this study attempts to provide empirical evidence for a link between servant leadership and project performance. In addition, the present study investigates the mediating effects of customer satisfaction on the servant leadership-project performance relations. Methods: The data of servant leadership and project performance were collected from 185 project team members of a company providing IT service, and customer satisfaction data were collected from 100 project clients served by the company. Before testing the hypotheses, we calculated aggregation statistics(e.g., $r_{wg}$, ICC(1), and ICC(2)) to ensure appropriate aggregation of servant leadership scores. The statistics confirmed the use of 67 team level servant leadership scores with project performance and customer satisfaction. Results: The results show that servant leadership is significantly related to three project performance measures(perceptions of performance contribution and sales contribution, and actual project profits) in the current team-level sample. Results also indicate that the clients' perception of customer satisfaction shows a mediating effect in the process of servant leadership affecting sales contribution of project performance. Conclusion: The present study empirically confirms that servant leadership plays a major role in enhancing project performance on team level analysis. The results suggest that servant leadership increases customer satisfaction since the project managers serve and care for their team members which translate into effective customer service. Theoretical and practical implications are reviewed, and limitations of the study and suggestions for future research are addressed.

자료포락분석을 이용한 ICT산업 신제품 개발 프로젝트 매출 성과에 관한 효율성 분석 : 중견기업 S사의 실례를 중심으로 (Efficiency Analysis on Sales Performance of NPD Projects in ICT Industry Using DEA : Focusing on Empirical Instance from 'S' corporation)

  • 장희석;박소현;김승철
    • 한국IT서비스학회지
    • /
    • 제18권5호
    • /
    • pp.209-224
    • /
    • 2019
  • When evaluating the performance of a NPD(New Product Development) project, it is common to evaluate the project performance according to the achievement of the planned goal in terms of time, quality and cost management, which are usually three main constraints of the project. The evaluation of the financial factors by which sales contributed to the return of the company is more influential. This is why companies need to increase sales and raise profits. Therefore, it is more reasonable to evaluate the sales performance of NPD projects over a certain period of time against the input costs. At this time, we can analyze the causes of inefficient projects and compare them with other projects and find out how to improve the sales performance to help the company increase its competitiveness. In this paper, we analyze the relative efficiency of the sales performance on the input of the projects by using the actual sales in the period of one year after mass production of the NPD projects of 'S' company in ICT industry. Input factors include developer resource and development cost for the NPD reported after the project has been completed, the delay weeks for the schedule targeted at the project planning stage, and the number of quality issues due to development design faults during initial mass-production. The sales figure and the contribution margin of the product after one year from the start of mass production are defined as the output factors. In this paper, we analyze the efficiency of the projects by using data envelope analysis (DEA). As a result, we found out the reason of the inefficient project of DMUs according to the differences in the characteristics of the efficient and inefficient B2B markets based on the result of DEA of NPD projects. Thus, the goal of this paper is to identify strategies for improving sales performance of NPD projects in inefficient markets.

PMO의 프로젝트 거버넌스 역할이 프로젝트 성과에 미치는 영향에 관한 연구 (A Study on the Project Governance and the Project Performance)

  • 김민선;임병우;이재범
    • 한국산업정보학회논문지
    • /
    • 제13권4호
    • /
    • pp.115-131
    • /
    • 2008
  • 컴퓨터 및 통신 기술의 혁신으로 IT는 이제 기업에서 이루어지고 있는 업무의 효율성 제고뿐 아니라 새로운 비즈니스 기회 제공의 역할까지 하고 있다. 그로 인하여 기업은 IT 프로젝트를 추진하게 되는 경우가 많아졌는데, 이에 따라 IT에 대한 투자 규모도 점차 커지게 되면서 구축 결과에 대하 관심이 모아지고 있지만 실질적으로 실패하는 경우가 많다. 이에 따라 IT 프로젝트를 수행하는 주체인 PMO가 수행하는 프로젝트 거버넌스의 역할들이 프로젝트 성과로 나타나는 효과를 알아보고 프로젝트 수행 중 일어날 수 있는 여러 가지 문제점에 대한 해결을 위하여 프로젝트 거버넌스의 어떠한 역할이 부각되어야 하는지에 대한 연구를 수행하였다. 실증분석 결과 본 연구에서 제시된 프로젝트 거버넌스의 역할들 즉 연결고리 역할, 조정 역할, 통제 역할, 전략적 방향제시 역할, 지원 역할, 사회융화 역할이 모두 프로젝트 성과 향상에 큰 역할을 하는 것을 볼 수 있었고, 특히 프로젝트 도중 생길 수 있는 문제점에 대한 해결을 위하여 갑의 PMO에 대한 통제, 갑의 기업문화 및 환경에 대한 PMO의 명확한 이해가 필수적인 것으로 드러났다. IT프로젝트의 성공을 위해서는 이러한 프로젝트 거버넌스의 역할들을 적극 활용하여야 하며 프로젝트 도중 발생할 수 있는 문제점 해결을 위해서는 통제 및 사회음화 역할을 수정 및 보완하여 활용하여야 할 것이다.

  • PDF

건설 프로젝트 효율적 성과관리를 위한 핵심 지표 체계 구축 (Developing Measurement System for Key Performance Indicators on Building Construction Projects)

  • 차희성;김태경
    • 한국건설관리학회논문집
    • /
    • 제9권4호
    • /
    • pp.120-130
    • /
    • 2008
  • 건설산업의 핵심성과는 프로젝트가 추구하는 목표, 즉, 비용, 시간, 품질, 안전, 환경 등의 기준을 어느 정도 달성했는지로 평가할수 있다. 그러나, 프로젝트 기반산업이라고 할 수 있는 건설산업의 경우, 성과에 대한 명확한 정의체계가 부재하고, 성과측정에 대한 표준화된 절차와 관리 방식이 구축되어 있지 않아서 프로젝트의 성과를 객관적이고 합리적으로 평가하기가 매우 어려운 것이 현실이다. 본 연구에서는 프로젝트 차원의 성과에 대한 정의 및 기준을 설정하고, 각 성과기준 댈 지표 산출 방식을 개발한 후, 이들 지표를 통해 정량적으로 프로젝트의 성과를 산출할 수 있는 방법론을 제안하고자 한다. 제안된 성과측정 방법론에 입각하여, 실제 사례 프로젝트를 수집하고, 이들을 비교 분석해 봄으로써, 향후 건설 프로젝트에 적용가능 한지에 대한 평가를 실시하였다. 이를 통해 특정한 건설 프로젝트는 상호 비교가능한 지표의 형태로 변환될 수 있으며, 개별프로젝트의 성과를 종합적으로 분석하는 것이 가능해진다. 또한, 건설 프로젝트 관련자로 하여금 성과에 입각한 관리를 가능하도록 유도하여 건설 프로젝트의 효율성을 진작시키는데 큰 역할을 담당할 수 있을 것으로 기대한다.