• Journal of Korean Society of Industrial and Systems Engineering
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• v.29 no.1
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• pp.101-108
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• 2006

The issue of using information system to ensure competitive power in the market is rising. The outsourcing methods that entrust activities of information system of companies to other expert agencies are increasing as the enterprises make a lot of efforts to put their resources to their heart of business in the process of adopting information system. Recently, ASP(Application Service Provider) as a new information technology outsourcing method appears due to the development of network technology and spreading of peculating software. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop a certification program to ensure safety and reliability of ASP. This paper provides the safe and reliable certification program for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and then evaluation methodology for the ASP certification program is proposed. This paper presents service provider(service environment) certification as the part of the ASP certification program.

• IE interfaces
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• v.19 no.1
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• pp.62-69
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• 2006

In these days companies are rapidly implementing the extended enterprise collaboration to provide enhanced management services and products based on the enterprise integration that human resources, technologies and the management process. In this corporate environment, ASP (Application Service Provider) which is the developed type of outsourcing in the area of information technology, is a good alternative for corporate information system management. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop the certification methodology to ensure safety and reliability of ASP. The paper provides the safe and reliable certification methodology for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and the systematic certification methodology of application and service provider(service environment) domains of ASP are provided. A evaluation method for the developed certification methodology is also proposed.

• The Journal of Information Systems
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• v.15 no.3
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• pp.107-129
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• 2006

The purpose of this study is to provide and validate an IT cost model hi which we link among cost center, cost object and flexible cost driver. in order to accomplish this purpose, this study utilizes ethnographic research methodology. At first we develop the cost model where the flexible cost driver is the distribution basis of overhead cost. For each cost driver, unit cost management model is also proposed. Then we employ the structured design methodology to validate the model. Based on the IT Cost requirements of a case company, the IT cost system was designed and developed for its test. The result shows the model we developed in this study is appropriate for managing IT resources and further, can be used as a reference model for calculating chargeback rates of other departments and IT budget of IT department.

• Journal of Information Technology Services
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• v.9 no.4
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• pp.95-108
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• 2010

In this paper. the research issues and trends are analysed by reviewing the journal of the Korea Society of IT Services which published from Dec. 2002 to Jun. 2010. The 306 papers which published were included in this project. The quantitative analyses were implemented about the volume of papers and researchers. The papers are categorized as project management. service science, service computing and IT technology, software engineering, solution, outsourcing management. element technology and methodology, strategy and management. policy, laws, and systems related IT services. Specially the qualitative analyses were implemented about research issues and trends through the content analysis about the paper details, abstract and key words described. We can find the more case of the theoretical study on the areas of the strategy and management, policy, laws, and systems, also the practical study on the service computing and IT technology, and solution area than the other areas. In this research, finally, the author can suggest that the integrated control be required to editing board for the effective classification of subjected paper candidate. Also the evaluation methodology such us experiment, performance comparative, should be adopted for the theoretical or practical study because the academic research requires the more scientific research methodology.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2005.10a
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• pp.207-212
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• 2005

The SM(System Management) is more important than SI(System Integration) in business model of software industry. And the role of ITO(IT Outsourcing) is increasing, recently. Also, The interest of ITIL increasing in the software industry. In the perspective of business, IT organization has been transformed from supportive division the core business organization, IT organization needs the satisfaction of customer’s requirements. So, process oriented IT management is required. In the perspective of technique, according to need of IT infra for a rapid change management, an application management, systematic development and operating process are required. Therefore, this paper analyzes of IT service core process in service support and service delivery that was offered by ITIL using the AHP methodology This paper shows the results of IT service survey in domestic software industry. And this paper gives a guideline of introduction ITIL

• Economic Analysis
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• v.25 no.3
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• pp.30-69
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• 2019

This paper analyzes the effects of trade on demand for labor of trading firms in Korea. We apply system GMM methodology to estimate the effects of imports and exports on employment of Korean manufacturing firms using firm-level data from the Survey of Business Activities of Statistics Korea between 2006 and 2014. According to our estimated results, for firms with high-productivity, exports have a positive and significant effect on the labor demand, while other firms do not show any such significant effects. Furthermore, our results show that offshoring mitigates the positive effects of exports on employment, since tasks within the firms can be relocated abroad. On the other hand, an increase in imports reduces demand for labor because labor is replaced with low-priced imported inputs. Also, when firms partake in global outsourcing, the negative effects of imports are mitigated as those firms expand their production by enhancing their efficiency in the process of offshoring. Therefore, our results suggest that it is important to consider heterogeneous firm productivity as well as offshoring in analyzing the effect of trade on labor demand of firms.

• Journal of Distribution Science
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• v.15 no.5
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• pp.65-73
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• 2017

Purpose - The Service Level Agreement which has been used in the IT information communication industry to maintain the level of service supplied by a vendor has been adopted in the service industry surrounding the airliners and airports. Considering that service quality is dependent on attitude of employees who are responsible to provide service, it is very important to understand what kinds of effects SLA(service level agreement) has on the attitude when SLA is applied to the service industry. SLA is an agreement between management authority and service providing contractor to make sure that certain level of service quality should be provided. For employees whose responsibilities are providing the service, SLA has both positive effects and negative effects. Negative side is that employees have to follow many irrigating complicated rules. On the other hand, the attribute of rules is that once one is become accustomed to them one may feel comfortable doing repeated same kinds of works, which is positive side for the workers. Research design, data, and methodology - We analyzed whether the SLA has moderating effects while service providers' job environment of outsourcing companies affects job satisfaction. Especially in the service industry, job satisfaction has great effects on productivity and efficiency. Results - The study results show the following. First, SLA has moderating effects while task performance environment affects treatment satisfaction. Second, SLA has moderating effects while task motivation environment affects treatment satisfaction. Third, SLA has moderating effects while physical work environment satisfaction affects treatment satisfaction. Fourth, on the other hand, the difficulties caused by SLA have moderating effects while the relationship among employees affects job dissatisfaction, which is negative side of SLA. From these results, we can tell that SLA has more positive moderating effects on treatment satisfaction on the whole. which results can be used to justify applying SLA to the service industry. Conclusions - In this study we analyzed the effects of SLA which have become more important in service industry nowadays on service providing employees. For managing side, the positive effects of SLA have to be emphasized while the negative effects should be avoided or minimized.

• East Asian Journal of Business Economics (EAJBE)
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• v.7 no.4
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• pp.15-26
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• 2019

Purpose - The purpose of this paper is to examine total logistics concept performed by 3^rd party logistics, managing with 4th party logistics to achieve more efficient and systematic dealing with sub-functions of physical distribution process. Research design and methodology - The research method to be adopted is first to review 3th party logistics providers that has attracted to various functions of 4PL, and then total logistics concept to be investigated which is related to 3 PL and 4 PL. Results - For the total logistics concept implemented by 3PL, management technique should be widen, then 3 PL's service activities and area should extend. Especially for the collaboration effects between the company and external organizations, it can be collaborated with some commitments in terms of their own independent activities, carrying on inherent functions by both 3PL and 4PL, pursuing total logistics concept. Conclusions - More areas of logistics service has been required by clients in the field, and service activities available is strongly related to roles of 3th party logistics providers as main player in logistics market. However, total logistics management is could be implemented by 3PL combining with various functions of logistics service offered by 4th logistics provider.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.7
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• pp.555-563
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• 2020

The study seeks to investigate the relationship between knowledge sharing and innovation in garment and textile enterprises. While previous research has found many factors influencing knowledge sharing, little research has been done about the influence of knowledge sharing on innovation in enterprises in developing countries like Vietnam. In particular, the textile industry plays an important role in export, but outsourcing is accounting for a high proportion of trade; it is necessary to increase innovation in order to increase the competitive advantage by internal capacity. The data is collected from a survey of 245 employees at 20 textile and garment enterprises in Vietnam to study the knowledge sharing influence on innovation. The methodology includes pilot study and quantitative method. The pilot study tests the questionnaire on the respondents. The quantitative method applies SEM analysis to measure the knowledge sharing influence on innovation. The results identify eight factors that positively impact knowledge sharing: rewarding, teamwork, management support, joy of knowledge sharing, communication, trust, commitment, and information technology. This study also shows that knowledge sharing affects innovation. The main findings are discussed for textile and garment enterprises to apply innovative capacity in the context of increasing global integration.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.8
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• pp.565-572
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• 2021

The role of the garment and textile industry is particularly important in the economies of many countries in the context of international goods trade. There is no denying that the garment and textile industry contributes significantly to the economic growth in the global economy. The study seeks to investigate the relationship between control variables and Vietnamese consumers' intention to buy Chinese garment products. While previous research has found some control variables influencing consumers' intention to buy products, little research has been done about the influence of control variables on consumers' intention to buy Chinese garment products, in developing countries like Vietnam. In particular, the textile industry plays an important role in export, but outsourcing is accounting for a high proportion of trade, hence, it is necessary to increase innovation to increase consumers' intention to buy domestic garment products. The data is collected from a survey of 406 Vietnamese consumers' in Hanoi city and Ho Chi Minh City. The methodology includes a mixed-method, i.e. qualitative method and quantitative method. The quantitative method applies SPSS analysis to measure the control variables' influence on Vietnamese consumers' intention to buy Chinese garment products. The results identify 1 control variable that impacts Vietnamese consumers' intention to buy Chinese garment products, which is domicile.