• Title/Summary/Keyword: IT Decision making

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Study on Customer Satisfaction Performance Evaluation through e-SCM-based OMS Implementation (e-SCM 기반 OMS 구현을 통한 고객 만족 성과평가에 관한 연구)

  • Hyungdo Zun;ChiGon Kim;KyungBae Yoon
    • The Journal of the Convergence on Culture Technology
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    • v.10 no.3
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    • pp.891-899
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    • 2024
  • The Fourth Industrial Revolution is centered on a personalized demand fulfillment economy and is all about transformation and flexible processing that can deliver what customers want in real time across space and time. This paper implements the construction and operation of a packaging platform that can instantly procure the required packaging products based on real-time orders and evaluates its performance. The components of customer satisfaction are flexible and dependent on the situation which requires efficient management of enterprise operational processes based on an e-SCM platform. An OMS optimized for these conditions plays an important role in maximizing and differentiating the efficiency of a company's operations and improving its cost advantage. OMS is a system of mass customization that provides efficient MOT(Moment of Truth) logistics services to meet the eco-friendly issues of many individual customers and achieve optimized logistics operation goals to enhance repurchase intentions and sustainable business. OMS precisely analyzes the collected data to support information and decision-making related to efficiency, productivity, cost and provide accurate reports. It uses data visualization tools to express data visually and suggests directions for improvement of the operational process through statistics and prediction analysis.

Introduction and Evaluation of the Pusan National University/Rural Development Administration Global-Korea Ensemble Long-range Climate Forecast Data (PNU/RDA 전지구-한반도 앙상블 장기기후 예측자료 소개 및 평가)

  • Sera Jo;Joonlee Lee;Eung-Sup Kim;Joong-Bae Ahn;Jina Hur;Yongseok Kim;Kyo-Moon Shim
    • Korean Journal of Agricultural and Forest Meteorology
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    • v.26 no.3
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    • pp.209-218
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    • 2024
  • The National Institute of Agricultural Sciences (NAS) operates in-house long-range climate forecasting system to support the agricultural use of climate forecast data. This system, developed through collaborative research with Pusan National University, is based on the PNU/RDA Coupled General Circulation Model (CGCM) and includes the regional climate model WRF (Weather Research and Forecasting). It generates detailed climate forecast data for periods ranging from 1 to 6 months, covering 20 key variables such as daily maximum, minimum, and average temperatures, precipitation, and agricultural meteorological elements like solar radiation, soil moisture, and ground temperature-factors essential for agricultural forecasting. The data are provided at a daily temporal resolution with a spatial resolution of a 5km grid, which can be used in point form (interpolated) or averaged across administrative regions. The system's seasonal temperature and precipitation forecasts align closely with observed climatological data, accurately reflecting spatial and topographical influences, confirming its reliability. These long-range forecasts from NAS are expected to offer valuable insights for agricultural planning and decision-making. The detailed forecast data can be accessed through the Climate Change Assessment Division of NAS.

A Study on the Establishment and Utilization of e-SOP System based on One-site Action Manual of Local Government (현장조치 행동매뉴얼 기반의 e-SOP 시스템 구축 및 활용 방안 연구)

  • Duckgil Kim;Yuri Kim;Daewon Jang;Yonsoo Kim
    • Journal of Wetlands Research
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    • v.26 no.3
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    • pp.266-271
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    • 2024
  • In order to minimize damage from disasters, rapid initial measures using disaster response manuals are needed. However, the existing disaster response manual is written in the form of a vast booklet, so there is a limit to accurately understanding the contents of the manual and using it for disaster response. Therefore, this study established an e-SOP system based on the disaster response manual, and suggested countermeasures using the e-SOP in the event of a disaster. Based on the guidelines for preparing the on-site action manual, the main functions of the e-SOP consisted of situation propagation, situation reporting, and situation management. In order to increase the on-site responsiveness and usability of the system, the bottom-up reporting system was strengthened so that the person in charge could report the response situation of the site to the situation room using the situation reporting function. In addition, the situation room was able to identify and manage the progress of disaster response work and support decision-making through situation reports delivered from the field.

The Impact of Hotel Firms' Marketing Agility on Employee Job Crafting and Service Innovative Behavior (호텔기업의 마케팅 민첩성이 직원의 잡크래프팅 및서비스 혁신행동에 미치는 영향)

  • Bae, Moon-Gyu;Jeong, Gap-Yeon
    • Journal of Service Research and Studies
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    • v.14 no.3
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    • pp.79-101
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    • 2024
  • This study aims to investigate the impact of hotel marketing agility on employee job crafting and service innovative behavior in the context of the uncertainties faced by the Korean hotel industry amidst a rapidly changing business environment. In the post-COVID era, hotel companies need to quickly detect market trends and respond flexibly to secure a competitive advantage and promote sustainable growth. Given the high proportion of face-to-face services in the hotel industry, marketing agility is emerging as a core competency to effectively cope with changing customer demands and market dynamics. However, an organization's agile marketing capabilities only take on true meaning when frontline employees voluntarily redesign their jobs and lead service process innovations. In this regard, job crafting, which refers to employees' active redefinition and modification of their job boundaries, can serve as a link between organizational agility and individual innovative behavior. By empirically analyzing the structural relationship between marketing agility, job crafting, and service innovative behavior in the hotel context, this study applies the concept of agility to the field of human resource management and provides new insights into the antecedents and outcomes of job crafting. The results show that hotel responsiveness has a significant positive impact on all three dimensions of job crafting. In the case of speed and flexibility, they had a significant positive effect on task and relational crafting, but the effect of speed on cognitive crafting was not significant. The implications of the study suggest that hotels' rapid decision-making and execution may actually constrain employees' cognitive crafting activities, such as reflecting on and reinterpreting the meaning and identity of their work. Furthermore, it is expected to provide meaningful insights for hotel managers facing environmental upheavals to seek practical measures to enhance agility and innovativeness.

Ethical and Legal Implications of AI-based Human Resources Management (인공지능(AI) 기반 인사관리의 윤리적·법적 영향)

  • Jungwoo Lee;Jungsoo Lee;Ji Hun kwon;Minyi Cha;Kyu Tae Kim
    • Journal of the Institute of Convergence Signal Processing
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    • v.25 no.2
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    • pp.100-112
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    • 2024
  • This study investigates the ethical and legal implications of utilizing artificial intelligence (AI) in human resource management, with a particular focus on AI interviews in the recruitment process. AI, defined as the capability of computer programs to perform tasks associated with human intelligence such as reasoning, learning, and adapting, is increasingly being integrated into HR practices. The deployment of AI in recruitment, specifically through AI-driven interviews, promises efficiency and objectivity but also raises significant ethical and legal concerns. These concerns include potential biases in AI algorithms, transparency in AI decision-making processes, data privacy issues, and compliance with existing labor laws and regulations. By analyzing case studies and reviewing relevant literature, this paper aims to provide a comprehensive understanding of these challenges and propose recommendations for ensuring ethical and legal compliance in AI-based HR practices. The findings suggest that while AI can enhance recruitment efficiency, it is imperative to establish robust ethical guidelines and legal frameworks to mitigate risks and ensure fair and transparent hiring practices.

Relationship between Reviewer's National Culture, CSR Information, and Review Usefulness (리뷰어의 국가문화, CSR 정보, 리뷰 유용성 간의 관계)

  • Jungwon Lee;Ohsung Kim
    • Information Systems Review
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    • v.26 no.1
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    • pp.173-192
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    • 2024
  • The phenomenon of consumers referring to the opinions of other consumers when choosing a hotel based on review platforms is rapidly increasing. Previous research has mainly focused on how online reviews affect travelers' information acceptance and decision making. However, there are only a few studies on how hotels' CSR activities are reflected in online reviews and how this information affects potential consumers. As the importance of CSR in the hotel industry continues to grow, it is meaningful to analyze whether a hotel's CSR activities are communicated to other potential consumers through online reviews. In this study, we explored the relationship by considering the reviewer's culture as a leading factor of CSR information included in online reviews and review usefulness as a subsequent factor. For empirical analysis, 6,632 online reviews of hotels located in Seoul were collected and analyzed using multilevel regression analysis. The LIWC(Linguistic Inquiry and Word Count) methodology was used to measure CSR information, and national culture was measured separately into East and West. As a result of the analysis, consumers in Asian countries tend to write relatively more CSR information in online reviews, and CSR information included in reviews had a positive effect on review usefulness.

Effect of a Career Education Program Using Portfolio on Career Maturity and Self-Efficacy of Female College Students

  • Jung-chul Heo
    • Journal of the Korea Society of Computer and Information
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    • v.29 no.10
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    • pp.255-264
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    • 2024
  • In this paper, we would like to propose how career education programs using portfolios affect female college students' career maturity and self-efficacy. The subjects of the study were pre- and post-examination of 76 students from K Women's University. As a result of the study, career education programs using portfolios showed significant differences in planning, self-understanding, rational decision-making, knowledge of the desired job, career exploration, and career preparation among the sub-factors of self-efficacy, and significant differences in confidence, self-regulation efficacy, and task difficulty preference. These results show that career education programs using portfolios have a statistically significant effect on female college students' career maturity and self-efficacy. To improve the career maturity and self-efficacy of female college students, they should visit various institutions in the community through career education programs using portfolios, collect practical information necessary for careers through interviews, know certificates and activities that help them get a job, and specifically prepare for careers. In addition, it is necessary to help students understand themselves and gain confidence in their careers through job search activities, personality type tests, and occupational aptitude tests for students in the university.

Prospective for Successful IT in Agriculture (일본 농업분야 정보기술활용 성공사례와 전망)

  • Seishi Ninomiya;Byong-Lyol Lee
    • Korean Journal of Agricultural and Forest Meteorology
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    • v.6 no.2
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    • pp.107-117
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    • 2004
  • If doubtlessly contributes much to agriculture and rural development. The roles can be summarized as; 1. to activate rural areas and to provide more comfortable and safe rural life with equivalent services to those in urban areas, facilitating distance education, tole-medicine, remote public services, remote entertainment etc. 2. To initiate new agricultural and rural business such as e-commerce, real estate business for satellite officies, rural tourism and virtual corporation of small-scale farms. 3. To support policy-making and evaluation on optimal farm production, disaster management, effective agro-environmental resource management etc., providing tools such as GIS. 4. To improve farm management and farming technologies by efficient farm management, risk management, effective information or knowledge transfer etc., realizing competitive and sustainable farming with safe products. 5. To provide systems and tools to secure food traceability and reliability that has been an emerging issue concerning farm products since serious contamination such as BSE and chicken flu was detected. 6. To take an important and key role for industrialization of farming or lam business enterprise, combining the above roles.

Analysis of News Agenda Using Text mining and Semantic Network Analysis: Focused on COVID-19 Emotions (텍스트 마이닝과 의미 네트워크 분석을 활용한 뉴스 의제 분석: 코로나 19 관련 감정을 중심으로)

  • Yoo, So-yeon;Lim, Gyoo-gun
    • Journal of Intelligence and Information Systems
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    • v.27 no.1
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    • pp.47-64
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    • 2021
  • The global spread of COVID-19 around the world has not only affected many parts of our daily life but also has a huge impact on many areas, including the economy and society. As the number of confirmed cases and deaths increases, medical staff and the public are said to be experiencing psychological problems such as anxiety, depression, and stress. The collective tragedy that accompanies the epidemic raises fear and anxiety, which is known to cause enormous disruptions to the behavior and psychological well-being of many. Long-term negative emotions can reduce people's immunity and destroy their physical balance, so it is essential to understand the psychological state of COVID-19. This study suggests a method of monitoring medial news reflecting current days which requires striving not only for physical but also for psychological quarantine in the prolonged COVID-19 situation. Moreover, it is presented how an easier method of analyzing social media networks applies to those cases. The aim of this study is to assist health policymakers in fast and complex decision-making processes. News plays a major role in setting the policy agenda. Among various major media, news headlines are considered important in the field of communication science as a summary of the core content that the media wants to convey to the audiences who read it. News data used in this study was easily collected using "Bigkinds" that is created by integrating big data technology. With the collected news data, keywords were classified through text mining, and the relationship between words was visualized through semantic network analysis between keywords. Using the KrKwic program, a Korean semantic network analysis tool, text mining was performed and the frequency of words was calculated to easily identify keywords. The frequency of words appearing in keywords of articles related to COVID-19 emotions was checked and visualized in word cloud 'China', 'anxiety', 'situation', 'mind', 'social', and 'health' appeared high in relation to the emotions of COVID-19. In addition, UCINET, a specialized social network analysis program, was used to analyze connection centrality and cluster analysis, and a method of visualizing a graph using Net Draw was performed. As a result of analyzing the connection centrality between each data, it was found that the most central keywords in the keyword-centric network were 'psychology', 'COVID-19', 'blue', and 'anxiety'. The network of frequency of co-occurrence among the keywords appearing in the headlines of the news was visualized as a graph. The thickness of the line on the graph is proportional to the frequency of co-occurrence, and if the frequency of two words appearing at the same time is high, it is indicated by a thick line. It can be seen that the 'COVID-blue' pair is displayed in the boldest, and the 'COVID-emotion' and 'COVID-anxiety' pairs are displayed with a relatively thick line. 'Blue' related to COVID-19 is a word that means depression, and it was confirmed that COVID-19 and depression are keywords that should be of interest now. The research methodology used in this study has the convenience of being able to quickly measure social phenomena and changes while reducing costs. In this study, by analyzing news headlines, we were able to identify people's feelings and perceptions on issues related to COVID-19 depression, and identify the main agendas to be analyzed by deriving important keywords. By presenting and visualizing the subject and important keywords related to the COVID-19 emotion at a time, medical policy managers will be able to be provided a variety of perspectives when identifying and researching the regarding phenomenon. It is expected that it can help to use it as basic data for support, treatment and service development for psychological quarantine issues related to COVID-19.

The Judgment of Criminal Liability and Psychiatric Evaluation for Mentally Defective Person (정신장애자의 형사책임능력 판단과 정신감정)

  • Jung, Yong-Gi
    • Korean Security Journal
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    • no.43
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    • pp.177-204
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    • 2015
  • The Korean Criminal Code ${\S}10$ (1) provides that "The act of a person who, because of mental disorder, is unable to make discriminations or to control one's will, shall not be punished". Therefore, it'll not be able to be given criminal punishment if a mentally defective person is determined to lack the criminal liability. The problem about judging the criminal liability for the mentally defective person exists in areas where the criminal law intersects with psychiatry. Although the supreme court ultimately judges whether the criminal liability by mental defectiveness exists or not, the judgment of mental defectiveness, which is biological element, needs psychiatric knowledge and it is no wonder to rely on this. In particular, a change is required in the procedure and contents of mental examination for a mentally defective person as implementation of the Civil Participation in Criminal Jury Trial. It is needed the improvement of procedure to submit more accurate mental examination and the result of it in order that jurors are able to understand the result of mental examination and make an decision. This is because jurors consisting of ordinary citizens take part in trial. For guaranteeing the precise result of mental examination in the criminal justice procedure, it is necessary to establish the pool of manpower consisting of psychiatrists or psychologists who have completed the specific educational programs about the criminal justice and legal psychiatry, and it is desired to carry out the psychiatric test with selecting appraisers who belong to a pool of manpower. Furthermore, it is required to draw up and submit the written appraisal of mental examination which is easy to be known because of considering the nonprofessional of jurors consisting of ordinary citizens in the Civil Participation in Criminal Jury Trial. In order to gain a fair verdict of the jury about whether mental defectiveness exists or not, it is recommended the prompt submission of the written appraisal of mental examination, the presentation of the written appraisal of mental examination summarizing the important contents, and making out the written appraisal of mental examination for jurors to understand it easily.

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