• Title/Summary/Keyword: IT Decision making

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A Priority Analysis of Card Customer Churn Factors Using AHP : Focusing on Management Support, Card Recruitment, Customer Service Personnel's Perspective (AHP를 이용한 카드고객 이탈 요인의 우선순위 분석 : 경영지원·카드모집·고객서비스 집단을 중심으로)

  • Lee, Jungwoo;Song, Young-gue;Han, Chang Hee
    • Journal of Information Technology Services
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    • v.20 no.4
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    • pp.35-52
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    • 2021
  • Nowadays data-based decision making is emerging as the center of the business environment paradigm, but many companies do not have data-driven decision-making systems. It has also been studied that using an expert's intuition in decision making can be more efficient in terms of speed and cost, compared to analytical decision making. The goal of this study is to analyze customer churn factors using a group of experts within a financial company from the viewpoint of decision-making efficiency. We applied a debit card 'A', product of the National Credit Union Federation of Korea. The churn factors of all the financial expert groups were examined. Also. the difference in each group (management support, card recruitment, customer service group) was analyzed. We expect that this study will be helpful in the practical aspects of managers whose environments is lack data-oriented infrastructure and culture.

An Understanding the Effect of Institutional Pressures on IT Investment Decision Making of Managers (제도적 압력이 IT투자 의사결정에 미치는 영향)

  • Choi, Sung-Wook;Yim, Myung-Seong
    • Journal of Digital Convergence
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    • v.10 no.11
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    • pp.175-183
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    • 2012
  • The purpose of this study is to investigate the relationships between institutional pressures and IT investment decision making of management. To analyze the proposed model, we distribute survey questionnaires to mid-size IT firms and collect data from them. Furthermore, the proposed model was tested by PLS(Partial Least Squares) technique. We found that coercive pressure and normative pressure have an effect on mimetic pressure. However, these two pressures do not influence the IT investment decision making. The mimetic pressure has an effect on the IT investment decision making. The conclusions and implications are discussed.

The Relationship among Self-Efficacy, Career Decision Making Types and Career Decision Level of Nursing Students (간호대학생의 자기효능감, 진로의사결정 유형과 진로결정수준 관계)

  • Kim, Su-Ol
    • The Journal of Korean Academic Society of Nursing Education
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    • v.22 no.2
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    • pp.210-219
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    • 2016
  • Purpose: The purpose of this study was to contribute to career counseling and career guidance for nursing students by examining students' career decision-making styles and career decision levels and the relationship between self-efficacy and career decision-making styles and career decision levels. Methods: A descriptive survey design was used and data were collected using questionnaires from a sample of 469 nursing students. The data were analyzed using frequencies means, Kruskal-Wallis test, Pearson correlation coefficient, and multiple regression analysis with SPSS 21.0. Results: Career decision level had a significant correlation with self-efficacy and decision-making styles. Self-efficacy (${\beta}=.143$, p<.001), type of decision-making styles rational type (${\beta}=.180$, p<.001), intuitive type (${\beta}=.137$, p<.001), dependent type (${\beta}=-.236$, p<.001) and sex (${\beta}=-.086$, p=.023), school grades (${\beta}=.086$, p=.033), and satisfaction of nursing major (${\beta}=.209$, p<.001) were significant predictors of career decision level. Conclusion: It is necessary to develop effective career support programs according to type of decision-making styles, sex, school grades, motivation to improve nursing students' self-efficacy and satisfaction in the nursing major.

A Study on the Simulation Game Design for the Problem Solving of Regional Environment Problems (지역 환경 문제 해결을 위한 시뮬레이션 게임)

  • 유혜연;이동엽;최석진
    • Hwankyungkyoyuk
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    • v.15 no.1
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    • pp.125-136
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    • 2002
  • The ultimate goal of environmental education is to train the civilian who positively participates in solving environmental problems. To do above, not only accurate knowledge but also right value about environmental problems are needed. It is reasonable decision making that choose the first of all alternatives to solve the problems by accurate knowledge and right value of an individual. Teaching reasonable decision making in environmental education is related to raise the participant civilian toward regional environmental problem solving Simulation game helps that students have a opportunity to practice decision making skills about regional problems and give self-confidence to their decision making ability. So, the aim of this study is to present simulation games which is fit to elementary environmental education. The first one is for group decision making, the second one is for individual decision making. These can make a conclusion, winner and loser of games. But last one is open-ended game and aims to make explicit a variety of opinions, issues and conflicts to problem.

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A Methodology for Analysis and Simplification of Multi-level Dynamic Production Lot Sizing Problems (다단계 생산로트크기 결정문제의 분석과 단순화 방법)

  • 김갑환;박순오
    • Journal of the Korean Operations Research and Management Science Society
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    • v.24 no.4
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    • pp.13-26
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    • 1999
  • When we try to design a production planning system for a manufacturing company, it is a time consuming task to analyze various planning activities and identify inter-relationship among a lot of decisions made for the production planning. Most of the research efforts have been concentrated to well-organized independent decision-making problems that may usually be identified only after analyzing the characteristics of the decision-making process as a whole. In this paper, a methodology is suggested to characterize the whole process of the production planning for a manufacturing company and reduce the complexity of decision-making problems. The methodology is based on an experience of developing a production planning software for an automobile component manufacturer in korea. First, it is explained how to identify and represent the dependency among various decision-making variables. And a methodology is proposed to analyze the identified dependency among decision variables and identify decision-making process. Lastly, a practical example is provided to illustrate the analysis procedure in this paper.

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A Model to Support Spatial Decision Making for Selection of Ecotourism Sites in Urban and Regional Area (도시 및 지역의 생태관광지 선정을 위한 공간의사결정지원 평가모델)

  • Lee, Gwan-Gyu
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.12 no.2
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    • pp.50-60
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    • 2009
  • A spatial decision making process is needed when a local government tries to make polices and plans for eco-tourism in urban and regional site scale. This study aimed to suggest an assessment model to support spatial decision making on planning and making polices for eco-tourism. The model composes 6 stages of 'setting up ecogeographic territories'. 'value analysis method as ecotourism resources' 'synthetic assessing', 'grading values', 'selecting main resources for ecotourism' and 'spatial decision making support'. Applying the model to Shiheung city in Kyounggi province, validity was secured. By using the model, it was possible to make some decisions effectively such as selection of ecotourism resources, decision of the priorities of polices for ecotourism, and setting up the type of ecotourism to be introduced. In addition, by visualizing high valued resources and areas for ecotourism it w possible to support to make plans and policies effectively.

Structural Equation Modeling on Clinical Decision Making Ability of Nurses (간호사의 임상의사결정능력 구조모형)

  • Park, Min Kyoung;Kim, Soukyoung
    • Journal of Korean Academy of Nursing
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    • v.49 no.5
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    • pp.601-612
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    • 2019
  • Purpose: The purpose of this study was to construct and test a hypothetical model of clinical decision-making ability of nurses based on the Decision Making Process model and the Cognitive Continuum theory. Methods: The data were collected from nurses working at 11 hospitals in Busan, Daejeon, and South Gyeongsang Province from June 30 to August 1, 2017. Finally, the data from 323 nurses were analyzed. Results: The goodness-of-fit of the final model was at a good level ($x^2/df=2.46$, GFI=.87, AGFI=.84, IFI=.90, CFI=.90, SRMR=.07, RMSEA=.07) and 6 out of 10 paths of the model were supported. The clinical decision-making ability was both directly and indirectly affected by task complexity and indirectly affected by experiences, autonomy, and work environment. Specifically, it was strongly directly affected by analytical competency but was insignificantly affected by intuitive competency. These variables accounted for 66.0% of clinical decision-making ability. Conclusion: The nurses' clinical decision-making ability can be improved by improving their analytical competency. Therefore, it is necessary to organize nursing work, create a supportive work environment, and develop and implement various education programs.

A Study on the Factors Affecting the Decision Making Satisfaction and User Behavior of Big Data Characteristics (빅데이터 특성이 의사결정 만족도와 이용행동에 영향을 미치는 요인에 관한 연구)

  • Kim, Byung-Gon;Yoon, Il-Ki;Kim, Ki-Won
    • Journal of Information Technology Applications and Management
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    • v.28 no.1
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    • pp.13-31
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    • 2021
  • The purpose of this study is to find the factors that influence big data characteristics on decision satisfaction and utilization behavior, analyze the extent of their influence, and derive differences from existing studies. To summarize the results of this study, First, the study found that among the three categories that classify the characteristics of big data, qualitative attributes such as representation, purpose, interpretability, and innovation in the value innovation category greatly enhance decision confidence and decision effectiveness of decision makers who make decisions using big data. Second, the study found that, among the three categories that classify the characteristics of big data, the individuality properties belonging to the social impact category improve decision confidence and decision effectiveness of decision makers who use big data to make decisions. However, collectivity and bias characteristics have been shown to increase decision confidence, but not the effectiveness of decision making. Third, the study found that among the three categories that classify the characteristics of big data, the attributes of inclusiveness, realism, etc. in the integrity category greatly improve decision confidence and decision effectiveness of decision makers who make decisions using big data. Fourth, it was analyzed that using big data in organizational decision making has a positive impact on the behavior of big data users when the decision-making confidence and finally, decision-making effect of decision-makers increases.

Relationship between Types of IT Investment Decision and Organizational Performance : Focus on Public Sector (정보화 투자의사결정 유형과 조직성과의 관계에 관한 연구 : 공공기관을 중심으로)

  • Hong, Seung-Tae;Min, Daihwan;Kim, Hyoung-Jin
    • Journal of Information Technology Services
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    • v.12 no.3
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    • pp.289-309
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    • 2013
  • Korea has been ranked at the top consecutively in UN e-Government Survey. This fact reflects consistent efforts by public institutes in Korea. However, there were some duplicate efforts and inefficiency in the investment into IS(information systems). In other words, management and decision making on e-government have yet to improved. Accordingly, governmental institutes have long been promoting policies for EA in order to carry out and manage effectively IT projects including the e-Government projects. EA is being regarded as a means to facilitate IT Governance for systematic management of IT projects, A major objective is to firmly establish the decision making process for IS investment through EA, since the each institute is a large organization with so complicated and specialized demand for IS. As a result, systematic decision making is becoming quite difficult. Thus, this study attempts to identify different types of IT investment decision making and to figure out the relationship between the decision types and the organizational performance of public institutes where EA was implemented.

The Effect of Lifestyle Patterns on Decision Making Process for Foodservice Purchase (라이프스타일 유형이 외식 구매 의사 결정 과정에 미치는 영향)

  • Kim, Ki-Young;Bae, Hyun-Su;Heo, Jun
    • Culinary science and hospitality research
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    • v.14 no.4
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    • pp.257-268
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    • 2008
  • The purpose of this study was to conduct factor analysis on Foodservice consumers' lifestyle patterns in dietary life, classify lifestyle patterns, and identify how lifestyle patterns influence the 5 stages of decision making process for purchase. Among 300 copies of the distributed questionnaire, 259 copies were collected for this study. It used a total of 283 copies as the effective samples for empirical analysis except 12 copies with false entries among them. For data analysis, it conducted frequency analysis, validity and reliability analysis, factor analysis, and multiple regression analysis using SPSS 12.0. As a result, Hypothesis 1 was significant while Hypothesis 2, 3, and 5 were partially significant. On the contrary, Hypothesis 4 was not significant. Therefore, lifestyle patterns had partially significant effects on decision making process for dining-out purchase. This study subdivided dining-out consumers' lifestyles which were limited to dietary life, and also subdivided decision making process for dining-out consumers' dining-out purchase into five stages. It is significant and very suggestive that this study identified what lifestyle patterns concretely had significant effects on the specific decision making stage. In the future, the researches on adolescent class and silver class should be executed continuously.

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