• The Journal of the Korea Contents Association
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• v.10 no.6
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• pp.386-403
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• 2010

This research studied the impact of the customer orientation and job satisfaction by lowering the desire of the kind for customers and the desire for fulfillment as a result of emotional exhaustion of the consultant who performs emotion labor at the call center. This research sets study model and hypothesis to verify that call center consultant's emotional exhaustion how to effect customer orientation and job satisfaction. We took questionnaires from 157 call center(financial institutes) consultant's in Seoul for the verification of the hypothesis. I show that the consultant's emotional exhaustion had negatively affected the customer orientation and job satisfaction. In this paper proposed the importance that the experience of the consultant's emotional exhaustion who is the main agent of the performance should be minimized by removing ad improving the factors to lower emotion exhaustion through lowering time pressure in the work performance reduce the consultant's emotional exhaustion, granting work autonomy and authority, and active support of relevant departments and the ongoing communication between the managers and consultant This study makes a significant meaning in that it proposed the consultant's emotional exhaustion was negative factor on the customer orientation and job satisfaction factor in operating call center worker.

• Journal of the Korea Convergence Society
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• v.9 no.4
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• pp.189-199
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• 2018

The purpose of this study is to investigate the effect of consultant 's competence on consulting satisfaction, consulting service quality, and understanding of client firm consulting. In summary, the results of this study suggest that the competency of a consultant influences the satisfaction of consulting and affects the satisfaction of consulting through service quality. Responsiveness, empathy, type, assurance and reliability have a significant impact on the hypothesis. Also, the higher the understanding of client firm consulting, the higher the satisfaction of consulting. In order to further improve the satisfaction of such consulting, it is necessary to enhance client firm consulting understanding. In order to improve the satisfaction of consulting, it is suggested that not only the consultant capacity but also the efforts to improve the consulting understanding of the customer can achieve the intended satisfaction. Further research is needed on how to improve understanding of how to improve consulting satisfaction in the future.

• Proceedings of the Korean Geotechical Society Conference
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• 2005.10a
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• pp.469-478
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• 2005

Understanding of an accurate state of consolidation of underconsolidated clay body, like a recently dredged or reclaimed clay deposits, is one of the most difficult tasks. The estimation of the consolidation status of these clay bodies is often made by laboratory tests of numerical analyses. However these methods demonstrated crucial limitations in the accurate prediction. Therefore, the predicted degree of consolidation from various techniques is verified by actual measured field data. The degree of consolidation of clay body in the East Side Hinterland of Gwangyang Port(2nd Phase) is evaluated in this study by using various techniques such as oedometer test, CPTu, numerical analysis and piezometer tests etc. And the results are compared each other to find the most reliable prediction technique. The merit and reliability of each method is discussed in detail. It is revealed from in this study that the estimation of degree of consolidation by an actual pore water pressure measurements is the most reliable technique.

• Proceedings of the Korean Geotechical Society Conference
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• 2007.09a
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• pp.373-382
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• 2007

In the vertical drain method, discharge capacity is generally one of the most important factor which affect on the estimation of the drain efficiency. However, adopting the drain considering discharge capacity only is not sufficiently considered method so that systematic criteria for adoption is necessary to choose the most suitable drain. Therefore, this study represents the application method considering behavior of the ground and vertical drain which is coupled together and ground improvement efficiency analyzing various cases of discharge capacity test performed in the recent soft ground improvement projects. According to the analysis, most drains tend to satisfy the required discharge capacity. It presents that deformed shape of the drains and well resistance estimation along the ground settlement, improvement efficiency by water content ratio along the depth and shear strength obtained after ground improvement should be considered altogether with the discharge capacity to select the proper drain. Also, appropriate adoption of drain material considering the ground condition is vital through analyzing the field measured data and comparing the result of the discharge capacity test as various vertical drain materials are being constructed continuously.

• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.505-526
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• 2003

• Proceedings of the Korean Geotechical Society Conference
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• 2005.10a
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• pp.499-509
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• 2005

We have many foundations which were constructed on the karstic areas where solution cavities and fractured zone may form under, or close to foundations. The fact that the ground under the pier foundations was reinforced with the three axial high pressure jet grouting is confirmed through out about two hundred design reports. It is necessary that evaluation of a simple application of high pressure jet grouting method on the karstic areas containing solution cavities. In this study, the improved situation and reinforcing methods of the ground under the pier foundations are proposed based on the evaluation of design reports for the express highway and No.38 national roads.

• Journal of Construction Engineering and Project Management
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• v.5 no.2
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• pp.35-43
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• 2015

Project Management Consultant (PMC) plays a vital role in the overall performance of any project. Selecting right PMC for right project is the most crucial challenge for any construction owner. Thus, PMC selection is one of the main decisions made by owners at the early phase of construction project. It is not easy for the project owner to select a competent PMC due to the fuzziness, imprecision, vagueness, incomplete and qualitative criteria of the decision. This paper presents a model for selecting PMC contractor using the Fuzzy Analytical Hierarchy Process (FAHP). And a fuzzy number based framework is proposed to be a viable method for PMC contractor selection. A case study to illustrate the application of the model is also presented in this paper.

• Proceedings of the IEEK Conference
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• 2000.11c
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• pp.101-104
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• 2000

One of the most important marketing strategies is how to solve customers' complaints. Under developing internet environment, it is possible to use internet multimedia consultant system to do cope with the problem. In this paper, we have realized the customer consulting system which is based on Linux as the operating system. Java is used as a programming language. With the use of the RTP(Real-time Transport protocol), the system provides picture and sound transactions between a consultant and customers in a real-time fashion.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.7 no.3
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• pp.39-44
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• 2012

The purpose of this study is verify the effects of management consultant on management performance for technical consulting through 235 small and medium sized enterprises in korea. Management effects has been applied to the industry for the strengthening the competitiveness regardless of the management consultant. however, it has been argued that the applied to the small and medium sized enterprises. The reliance analysis for the measurement material on the questionnaire was verified by Cronbach's alpha coefficient. ability of the management consultant, performance of the management consultant, conditions of the Enterprise were verified through the structural analysis by using SPSS statistic package. The influence evaluation among the groups was evaluated by the structure.

• Journal of Korean Tunnelling and Underground Space Association
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• v.15 no.4
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• pp.415-429
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• 2013

Performance-based design is becoming a key word for structure design in architectural and civil engineering spheres. In this paper, the need of the performance-based design, especially for tunnels, was enhanced by case study on the largely deformed cut-and-cover arch tunnel built by the prescribed design. In addition, this paper introduces effective method of subdivision on tunnel performance to help field engineer's comprehension. Case study dealing with the issue of typical backwards problem in geotechnical engineering was examined. First of all, the outline of the damaged culvert as well as the surrounding embankment is in detail described. The background, together with the cause of damage, is discussed based on the results of site investigation. Secondly, it was attempted to elucidate the deformation mechanism of the embankment by means of numerical analysis, and the countermeasures are proposed. Finally, the stability of the embankment with the countermeasures was evaluated.