• 한국IT서비스학회:학술대회논문집
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• 2007.05a
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• pp.365-370
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• 2007

본 연구의 목적은 ERP시스템의 성공요인들을 분석하고 기존기업에서 도입한 ERP시스템을 새로운 조직에 도입을 하게 될 경우 조직의 문화와 조직의 규모에 따른 성과변수가 무엇인지를 알아보기 위한 연구이다. 동일한 IT를 받아들이는데도 조직의 성과에 차이가 있는 것은 조직의 특성과 IT의 특성이 적합성(fit)을 가질 때 최고의 성과가 난다는 것을 유추해 볼 수 있다. 그러므로 ERP 시스템과 같은 정보기술을 도입하는데 있어서 조직의 문화와 조직의 규모에 따라서 우선시 되는 성공요인이 달라질 것이다. 본 연구의 결과 조직의 문화와 규모에 따라 적합한 성공요인의 우선순위가 달라지는 것을 확인하였다.

• Information Systems Review
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• v.13 no.3
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• pp.165-183
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• 2011

IT organizations have been consistently required to change in order to cope with business and technological changes. However, the practical methodologies or guidelines about IT organization redesign are deficient. This research investigates IT organization's redesign methods and procedures focused on K public corporation which fundamentally redesigned IT organization recently. In K public corporation, to-be model of IT organization was designed with job analysis for IT organization redesign, task redesign was performed, and IT organization and personnel was assessed. 1) In task analysis, core activities are identified and 96 standard tasks are drawn. 2) with to-be organization design, IT support, IT delivery, IT operation teams and BuKyoung and Jeju teams were divided. 3) Previous job organization was restructured, IT organization personnel were finally confirmed through FTE and internal review. K public corporation strengthened IT planning task instead of reducing operational IT task, improved IT management process which was lower than other companies, and improved IT outsourcing management system and IT users' satisfactions. This research has practical implications for many companies which struggle with IT organization redesign method and process.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2014.05a
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• pp.61-62
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• 2014

With the introduction of the Cloud Computing, the IT Support organization is facing a new organizational challenge. Especially, the PaaS(Platform as a Service) cloud provisions all of the servers, the network, the storage, the OS, and the middleware installation & configurations without the IT subject experts. This change requires the researches on the new role of the IT Support staff, the collaboration among the skill groups, the conflicts between the IT Support and the Line of Business. But there is no study on this perspective. Hence this paper will study the negative forces against the adoption of the PaaS and the associated organizational changes. This finding can help the IT organization define the new organization structure and the skill set to easy the conflicts, and prepare the transformation for the PaaS adoption.

• Journal of Korea Society of Industrial Information Systems
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• v.14 no.4
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• pp.183-197
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• 2009

The purpose of this paper is to study whether there are differences in the relationship between IT utilization level and organizational performance among large, medium and small-sized enterprises. This study first assessed the immediate influence of IT utilization level on organizational performance, and then further examined the moderating effects of the organizational size and the environmental dynamism that had influences on the relationship between IT utilization level and organizational performance. The empirical test revealed that IT utilization level had significant impact on organizational performance in case of all sized enterprises. But, the sub-group analysis revealed that IT utilization level had no statistically significant impact on organizational performance in case of large enterprises despite of higher IT utilization level than small and medium-sized enterprises. The relationship between IT utilization level and organizational performance was not moderated significantly by environmental dynamism in case of all sized enterprises. But, the sub-group analysis revealed that environmental dynamism had significant moderating effect on the relationship between IT utilization level and organizational performance in case of large and small-sized enterprises when there was a high level of environmental dynamism.

• The Journal of the Korea Contents Association
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• v.15 no.3
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• pp.370-377
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• 2015

Organizational trust (OT) plays a substantial role to attain competitive advantages. It is an effective way to enhance organizational effectiveness. OT makes employees to have a positive emotion toward a firm, also it contributes employees to bring a spontaneous behavior. The purpose of this study is to investigate the relationships among OT, organizational commitment (OC), and organizational citizenship behavior (OCB) theoretically and empirically. A total of 228 cases in 15 Chinese companies are used for empirical analysis. The results show that OT has a positive effect on OC and OCB. It is suggested that OT is an important variable to improve emotional and continuance commitment. Also the results reveal that OCB is a meaningful dependent factor that is affected by OC.

• Journal of KIISE:Software and Applications
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• v.37 no.9
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• pp.687-693
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• 2010

Information Technology Service Management (ITSM) System has been adopted and operated by many governments and public institutions to intensify their global competitiveness. Recently these organizations are facing many problems because of the increased demands and complexity of Information Technology (IT) service. Especially, difficulty with ITSM gets bigger and bigger because of increasing IT outsourcing. An expectation regarding ITSM is grown up when facing to solve problems. Therefore, this study suggests effective alternatives about ITSM organization structure for public sectors. The ITSM organization structures changes from traditional structures based on functions to new structures based on its goal, customer, and its process. In other words, ITSM organizational structure can be composed of Service Strategy directorate, Service Design directorate, Service Transition directorate, Service Operation directorate, and Service Improvement directorate. To ensure the effectiveness and the professionalism of ITSM in an organization, this paper specifies the roles of participants and the responsibilities for each unit. The proposed ITSM organization structures will be useful for public sectors.

• The Journal of the Korea Contents Association
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• v.9 no.2
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• pp.318-325
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• 2009

This study empirically analyzed that the higher the organization culture and organization effectiveness of a tax administration organization, the higher the organization commitment and organization identification. It is significant in that there hasn't been a study that analyzed empirically using tax officials as the study subjects up until now. The results from the analysis showed that organization culture and organization effectiveness affect organization commitment and organization identification significantly. Specifically, the results showed that the higher the organization culture of the tax administration organization, the higher the emotional attachment to the organization by the tax officials; and the higher the organization effectiveness, the higher the organization commitment and organization identification. From the results, it could be confirmed that the organization culture and organization effectiveness have positive effects on increasing taxpayers' satisfaction levels with the service. Therefore, it could be known that the organization culture of the tax administration organization affects directly the organization effectiveness, and that it is an important factor that improves the organization commitment and organization identification of the employees.

• Industry Promotion Research
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• v.3 no.1
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• pp.13-31
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• 2018

The purpose of this study is to investigate the effect of organizational culture on organization and organizational performance, and it was targeting for 350 public officials (local governments, foundation under local governments, public corporation) who research work and consulting were implemented for. When it comes to the response to questionnaires, 313 copies out of 350 were verified on the research hypothesis of the research model by using statistical package programs of SPSS 20.0 and AMOS 20.0. Results of the research hypothesis on research model show that firstly, regarding the research hypothesis 1 that the organizational culture of public organization will have a positive (+) significant effect on learning organization, the organizational culture recognized by the organizational members of public organizations showed a positive influence on the learning organization. In other words, it showed that the organizational culture recognized by the organization members of public organizations is a major factor in building a learning organization. Secondly, regarding the research hypothesis 2, the result of the relationship between organizational culture and organizational performance, that the organizational culture recognized by the organizational members of the public sector showed a positive influence and it implies the importance of recognizing and transforming the organizational culture of public organizations to improve organizational performance of public organizations. Thirdly, regarding the research hypothesis 3, the organizational culture recognized by the organizational members of public organizations showed an influence on organizational performance and also showed apositive(+) influence on organizational performance through learning organization. As the organizational culture recognized by the organization members in the public sectoris influencing the organizational performance through the learning organization, various implementation plans are required to improve organizational culture, improving learning organization, and improving organizational performance in accordance with the characteristics of public organizations.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.9
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• pp.73-81
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• 2020

This study demonstrated the effect of IT Ssupports for Iintegration Ccompetency(ITSIC) on organizational performance by using organizational temperance and absorption capacity as medium. The research model was verified with Smart PLS 3.0 based on the survey conducted overa total a total of of 126 pparticipantseople's surveys for the employees. First, the ITSIC had a positive effect on both the alignment and adaptability and also on absorption capacity. Second, it was confirmed that organizational temperance hads a positive effect on absorption capacity. Third, when the organizational temperance was mediated in the relationship between ITSIC and absorption capacity, it had a indicated a positive effect. Fourth, absorption capacity had a positive impact on organizational performance. The implications of this study differ from the existing studies through by validating validation of correlations correlations by extending IT technology and organizational performance to organizational ethical factors. In addition, it has been established that the ethical factors of the organization also act as leading factors of absorption capacity. ITSIC helps managers make balanced decision-making, which can contribute to improving absorption capacity by giving members a positive perception, ultimately having a positive impact on organizational performance. It suggests the importance of building appropriate IT infrastructure and cultivating organizational virtues in order to improve the performance of organizations in which absorption capacity is essential.

• Proceedings of the Korea Information Processing Society Conference
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• 2007.11a
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• pp.395-398
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• 2007

오늘날 기업에서의 IT 는 급격한 비즈니스 환경의 변화와 다양한 비즈니스 모델의 출현으로 인해 점점 더 복잡해지고 있고, 비즈니스의 IT 의존도 또한 지속적으로 증가하고 있다. 이러한 상황에서 기업의 정보시스템을 운영하는 IT 운영조직은 사용자에게 IT 서비스의 품질향상과 비즈니스의 연속성을 보장할 수 있는 지원체계를 필요로 하고 있다. 1990년대 후반에 들어서 ITIL 을 기반으로 한 ITSM 개념이 국내에 도입 되면서 기존의 콜센터와 헬프데스크를 통한 IT 서비스지원 방식을 서비스데스크로 통합하게 되었고, 서비스데스크 자동화 시스템의 도입을 통해 기업의 모든 비즈니스 조직의 IT 와 관련된 요구사항을 관리하고 있다. 하지만 이러한 서비스데스크 자동화 시스템은 IT 서비스 제공자 관점에서 구축되었고 운영방향 또한 어플리케이션, 서버, 네트워크 등 기술적인 구성요소의 성능 향상에만 초점을 두었기 때문에 현업 사용자들이 만족 할 수 있는 실질적인 수준의 서비스 개선은 이루어지지 못하고 있다. 이에 본 연구에서는 고객관점에서의 요구사항 분석을 통해, 운영조직의 IT 서비스 요청에 대한 처리활동을 단순처리와 일반처리로 분류하고 이를 자동화 시스템에 반영 하였고, 실제 A 사(社)의 IT 운영조직에 적용하여, 비효율적인 저부가가치 활동과 고부가 가치의 활동이 시스템을 통해 분류가 가능함을 보였다. 아울러 IT 운영조직의 활동을 정량적으로 관리 할 수 있도록 관리지표를 발굴하고 자동화 시스템의 서비스요청관리 프로세스에 적용하여 IT 서비스를 제공받는 회사의 관리조직과 경영층이 IT 운영조직의 활동을 정량적으로 관리하고 측정할 수 있는 IT 서비스데스크 자동화 시스템의 개선모델을 제시 하였다.