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K Public Corporation's IT Organization Redesign Case  

Cho, Dong-Hwan (Gyeongnam National University of Science and Technology (GnTech))
Cha, Kyoung-Hwan (LG CNS)
Shim, Hyoung-Seop (Dongguk University)
Publication Information
Information Systems Review / v.13, no.3, 2011 , pp. 165-183 More about this Journal
Abstract
IT organizations have been consistently required to change in order to cope with business and technological changes. However, the practical methodologies or guidelines about IT organization redesign are deficient. This research investigates IT organization's redesign methods and procedures focused on K public corporation which fundamentally redesigned IT organization recently. In K public corporation, to-be model of IT organization was designed with job analysis for IT organization redesign, task redesign was performed, and IT organization and personnel was assessed. 1) In task analysis, core activities are identified and 96 standard tasks are drawn. 2) with to-be organization design, IT support, IT delivery, IT operation teams and BuKyoung and Jeju teams were divided. 3) Previous job organization was restructured, IT organization personnel were finally confirmed through FTE and internal review. K public corporation strengthened IT planning task instead of reducing operational IT task, improved IT management process which was lower than other companies, and improved IT outsourcing management system and IT users' satisfactions. This research has practical implications for many companies which struggle with IT organization redesign method and process.
Keywords
IT Organization; IT personnel; Organization Redesign; Task design;
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