• 한국식품조리과학회지
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• 제30권2호
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• pp.228-238
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• 2014

This study identified the importance and performance perceptions of funeral foodservice service quality toward funeral foodservice employees, chief mourners/the bereaved and funeral visitors. Data were collected using self-administered questionnaires from 102 funeral foodservice employees, 71 chief mourners/the bereaved and 293 funeral visitors. According to the result of the survey, 'hygienic food production process' was recognized as the most important attribute while 'neat appearance of food' had the least performance. By comparing the importance of service quality attributes between three subject groups, it can be identified funeral foodservice employees had the highest recognition while funeral visitors had the lowest (p<0.001). Furthermore, funeral foodservice employees had a significantly high performance level compared to chief mourners/the bereaved in all 19 service quality attributes (p<0.001). The IPA result toward funeral foodservice employees indicated the following attributes that required improvements: 'reasonable menu price' and 'kindness of helpers'. Another IPA result from chief mourners/the bereaved recognized 'reasonable menu price' as a service priority. Overall, implications for funeral foodservice managers regarding service quality improvement are discussed.

• 영재교육연구
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• 제26권3호
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• pp.427-447
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• 2016

이 연구의 목적은 IPA 기법을 활용하여 과학영재교육 수혜자들이 경험한 교육프로그램의 중요도와 만족도에 대한 인식을 분석하고, 과학영재들의 요구에 맞는 교육프로그램 제공을 위한 개선사항을 도출하는 것이다. 이를 위하여 과학영재교육 수혜자 288명을 대상으로 설문 및 심층면담을 실시하였다. 수집된 자료는 SPSS 20.0을 이용하여 교육프로그램에 대한 중요도와 만족도의 차이를 분석하기 위해 대응표본 t-검정을 실시하였고, 교육프로그램 개선 사항을 탐색하기 위해 중요도-만족도 분석(Importance-Performance Analysis; IPA)을 실시하였다. 분석 결과 과학영재교육 수혜자들은 대체로 기존의 영재교육 프로그램에 대한 중요도보다 만족도가 낮게 나타났다. 또한 학교 급에 따라 요구하는 교육프로그램의 유형에 차이가 있었다. 즉, 초등학교 단계일수록 현장견학, 캠프 등 체험 중심의 교육, 중학교 단계는 탐구활동 중심의 교육, 고등학교 단계는 연구 중심의 교육을 선호하는 것으로 나타났다. 그러나 과학영재들의 진로탐색이나 리더십 향상을 위한 교육프로그램은 학교 급에 관계없이 시급하게 개선이 필요한 유형으로 인식하고 있었다. 이 연구는 착수효과를 고려하여 과학영재들이 요구하는 교육프로그램 유형을 분석했다는 점에서 의의가 있다.

• 한국임상보건과학회지
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• 제8권2호
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• pp.1398-1407
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• 2020

Purpose: The purpose of this study is a technical study to understand the relationship between the recognition and performance of core basic nursing skills of nursing college students who are ahead of clinical practice, and satisfaction with their major. Method: The subjects were 208 second-year students enrolled in the four-year nursing department located in J City and C City. General characteristics, characteristics of clinical practice, and recognition of the importance of core basic nursing skills, performance, and satisfaction with majors were investigated. Descriptive statistics, t-test, analysis of variance, multiple regression analysis and IPA are performed for data analysis Results: The results are follows. The results are follows. First, the performance was lower than that of the core basic nursing skills (p<.001). As a result of comparing the importance recognition and performance of the core basic nursing items, the importance recognition was significantly compared to the performance level in all 20 items. It showed high results. Second, it was found that there was a significant positive correlation (r=.40, p<.01) with major satisfaction in core basic nursing performance. Conclusion: These results highlight the need to develop education. It is necessary to establish a learning strategy through various learning guidance methods and self-directed learning that can improve the performance of items with low performance, although recognized as important through the Core Basic Nursing IPA for nursing students who are about to practice clinical practice. It is suggested to do repeated research applied.

• 산업경영시스템학회지
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• 제44권3호
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• pp.176-191
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• 2021

Non-face-to-face lectures have become a necessity rather than an option since COVID-19, and in order to improve the quality of university education, it is necessary to explore the properties of non-face-to-face lectures and make active efforts to improve them. This study, focusing on this, aims to provide basic data necessary for decision-making for non-face-to-face lecture design by analyzing the relative importance and execution satisfaction of non-face-to-face lecture attributes for professors and students. Based on previous research, a questionnaire was constructed by deriving 4 factors from 1st layer and 17 from 2nd layer attributes of non-face-to-face lectures. A total of 180 valid samples were used for analysis, including 60 professors and 120 students. The importance of the non-face-to-face lecture properties was calculated by obtaining the weights for each stratified element through AHP(Analytic Hierachy Process) analysis, and performance satisfaction was calculated through statistical analysis based on the Likert 5-point scale. As a result of the AHP analysis, both the professor group and the student group had the same priority for the first tier factors, but there was a difference in the priorities between the second tier factors, so it seems necessary to discuss this. As a result of the IPA(Importance Performance Analysis) analysis, the professor group selected the level of interaction as an area to focus on, and it was confirmed that research and investment in teaching methods for smooth interaction are necessary. The student group was able to confirm that it is urgent to improve and invest in the current situation so that the system can be operated stably by selecting the system stability. This study uses AHP analysis for professors and students groups to derive relative importance and priority, and calculates the IPA matrix using IPA analysis to establish the basis for decision-making on future face-to-face and non-face-to-face lecture design and revision. It is meaningful that it was presented.

• 대한예방한의학회지
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• 제21권3호
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• pp.65-73
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• 2017

Objectives : The purpose of this study is to investigate on the Korean and Western medicine clinic quality to use IPA matrix and to establish a Korean medicine service management strategy. Methods : In order to achieve the research purpose, medical consumers who visited 3 Korean and Western medicine clinics were surveyed. frequency analysis, paired t-test were used for the statistical analysis, and the mean of each variable was used for IPA analysis. Results : The major results of analysis are as follows: It was confirmed that the skill and the kindness of the human resources were important in both the Korean medicine clinic and the Western medicine clinic. And it was confirmed the difference of the satisfaction rate and IPA between the Korean medicine clinic and the Western medicine clinic. Especially Medical devices and equipment, Easy booking, reception, payment procedure were different in IPA analysis. Conclusions : We confirmed the similarities and differences between Korean medicine clinics and Western medicine clinics in terms of importance, satisfaction, and IPA. On the basis of these results, Korean Medicine clinic could arrange a management strategy in consideration of consumers' choice attribute.

• 한국컴퓨터정보학회논문지
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• 제16권12호
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• pp.59-69
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• 2011

최근 건강관리에 대한 국민의 관심이 높아지면서 헬스케어 서비스에 대한 인식과 이용률이 증가하고 있다. 하지만 기존의 헬스케어 서비스는 이동성의 불편함이 있으며, 정보입력의 신뢰성과 제공되는 정보의 정확성이 낮은 문제점을 가지고 있다. 본 연구는 이러한 문제점을 개선하여 스마트 폰을 활용한 m-Health 어플리케이션을 개발하였다. 이는 잘못된 생활습관으로 건강관리를 제대로 하지 못하는 20~30대를 대상으로 맞춤화된 식이추천, 심혈관 질환위험도 알림 등의 총 5가지 서비스를 제공한다. 또한 Importance-Performance Analysis(IPA)기법을 통해 일반적인 m-Health 서비스의 중요도와 본 서비스의 만족도를 비교분석하여 장점 및 문제점을 파악하였다. 개발된 어플리케이션의 IPA분석결과 m-Health 서비스를 효과적으로 제공받기 위해 필요한 12가지 항목 중 '정보 입력의 정확성 및 신뢰성', '컨텐츠 신뢰성', '건강에 적합한 서비스 추천' 등의 6가지 속성이 중요도와 만족도가 높은 영역에 속하였다. 그리고 '정보의 보안성'은 중요도는 높지만 만족도가 낮은 영역에 속하였다. 결론적으로 본서비스의 장점을 지속적으로 잘 유지하기 위해 Personal Heath record(PHR) 정보 연동과 함께 제공되는 서비스의 업 데이트 및 정보의 보안성 강화를 위한 연구를 진행할 예정이다.

• 동아시아식생활학회지
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• 제24권5호
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• pp.585-603
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• 2014

The purposes of this study were to investigate managers' and chefs' perception on importance and performance of operation management of Korean restaurants, and to examine Importance-Performance Analysis (IPA) for operation management. A total of 342 managers and chefs working at Korean restaurants in Seoul and Gyeonggi province were surveyed and 314 responses were returned. Excluding responses with missing data, 250 responses were used for data analysis. In terms of importance of operation management attributes, 'sanitation management (4.38)' category received the highest scores, followed by 'facility and equipment management (4.35)', 'service management (4.17)', 'production management (4.04)', 'inventory and financial management (4.04)' and 'marketing (3.25)'. In terms of performance, the highest operation management attribute was associated with 'sanitation management (4.00)', followed by 'facility and equipment management (3.80)', 'production management (3.69)', 'inventory and financial management (3.55)', 'service management (3.51)' and 'marketing (2.53)'. As the results of IPA, 'customer care and hospitality education for hall servers', 'training hall servers for menu explanation to customers', and 'neat appearances and clean uniforms of the hall servers' fell into the Quadrant II(concentrate here).

• 한국식품조리과학회지
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• 제14권1호
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• pp.124-132
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• 1998

The purpose of this study was to evaluate the performance and importance of dietitians' role in order to provide basic information for an efficient foodservice management. This approach was achieved using a variety of quantitative and qualitative informations including general foodservice management, dietitian's role performance and importance. A survey of 453 office and factory foodservices was undertaken and detailed information was collected. Statistical analysis of data was performed using SAS package program for descriptive analysis, 1-test, $\chi$$^2$ test, and analysis of variance. The general characteristics of the dietitians were that 80.20% were aged between 20∼29 and 66.49 had work experience with less than 5 years. And 61.68% were graduated from college. The Importance-Performance Analysis (IPA) technique was used for obtaining information of dietitian's foodservice management practices. By the results of the IPA technique, foodservice attributes with fair to poor performance and high impotance was service management for customer satisfaction. The average scores of dietitian's role performance and importance were 3.33 and 4.03 out of 5, respectively. Dietitians with work experience more than 10 years and aged more than 30 years old had more work performance than those.

• 한국식품조리과학회지
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• 제24권3호
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• pp.325-332
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• 2008

The purpose of this study was to analyze the gap in perceived sanitaion management importance-performance for school foodservice facilities and utilities. Questionnaires were delivered to 200 dietitians who are employed in school foodservice. A total of 108 were usable, resulting in an 54.0% response rate. Statistical analyses were performed using the SAS package program(version 8.2 for Windows) for descriptive analysis, t-tests, and importance-performance analysis (IPA). Among the respondents, 58.3% of the dietitians had more than 10 years of work experience, 81.5% were university graduates, and 64.8% worked in elementary schools. Also, 89.8% of the school foodservices provided meals once a day. According to the importance and performance analysis for 25 items, significant differences were found between importance and performance and the importance score was significantly higher than the performance score for all of the items. The results of IPA showed the following areas as improvement priorities: physical separation between the clean areas and the unclean areas to prevent cross-contamination, and proper management of the temperature and humidity within kitchens and food storage facilities. Overall, the IPA results indicated that the items in need of urgent need of improvement will require political support, and above all, continued research. Finally, better models of foodservice facilities and utilities are needed to improve and modernize the operating conditions of these various foodservice establishments.

• 한국조리학회지
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• 제19권4호
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• pp.211-230
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• 2013

본 연구의 목적은 IPA를 활용하여 한국인과 몽골인이 원두 커피 및 인스턴트 커피 품질 중에 중요하게 생각하는 품질 속성을 파악하고자 하였다. 2012년 4월 16일부터 5월 12일까지 한국의 서울, 경기 지역과 몽골의 울란바타르시의 20-30대를 대상으로 설문조사를 실시하였고, 각각 253부, 250부를 통계 분석에 사용하였다. 통계분석은 SPSS 18.0으로 빈도 분석, 독립표본 t검증, 대응표본 t검증을 실시하였고, IPA를 실시하였다. 한국인과 몽골인의 원두 커피 품질 속성에 대한 중요도와 수행도를 비교한 결과, 커피의 맛, 향기, 양, 가격, 위생, 신선도, 유통기한 등은 한국인이 몽골인보다 중요하게 생각한 반면, 커피의 영양, 성분표시에 대해서는 몽골인이 더 중요하게 생각하는 것으로 나타났다. 수행도는 몽골인이 한국인보다 커피의 가격, 영양, 온도, 성분표시 등에 대해 더 높게 평가하는 것으로 나타났다. 한국인과 몽골인의 인스턴트 커피 품질 속성에 대한 중요도와 수행도를 비교한 결과, 한국인은 몽골인보다 커피의 양, 가격 등을 중요하게 생각한 반면, 몽골인은 커피의 영양, 온도 등을 중요하게 생각하였다. 몽골인이 한국인보다 커피의 영양, 온도, 다양성, 신선도 등의 수행도에 대하여 더 높게 평가하였다. 커피 품질 속성에 대한 중요도-수행도 분석 결과, 원두 커피 품질 속성에 대하여 한국인은 '커피의 가격', '유통기한', 몽골인은 '커피의 영양', '커피의 위생', '성분표시'를 중점적으로 관리해야 한다고 하였다. 인스턴트 커피 품질 속성 중에서 한국인은 '커피의 위생', '커피의 농도', 몽골인은 '커피의 농도', '성분표시'를 중요 관리점이라 하였다.