• 농촌계획
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• 제25권3호
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• pp.89-102
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• 2019

This study was conducted to investigate priority recognition of experts and related facility operators in establishing policies for revitalizing agro-healing services. After reviewing related studies, 5 policy division and 19 detailed sector were drawn, including improving accessibility, improving promotion and information provision method, improved public relations and information provision, diversification of facility and program, financial support, and expansion of expert and specialized institutions. A questionnaire survey was conducted on agro-healing experts, agro-healing facility operators, social welfare experts, and social welfare facility operators. The AHP analysis indicated that agro-healing experts and facility operators had the highest priority in the division of expansion of expert and specialized institutions, while social welfare experts and facility operators had the highest priority in financial support. The IPA analysis was conducted to identify the priority of each policy sector. Respondents recognized above normal importance to policy divisions, but were relatively aware of the importance of improving accessibility, with overall satisfaction level appearing to be moderate. The results of this study are expected to provide useful information for establishing agro-healing policies and for establishing effective strategies.

• 한국산학기술학회논문지
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• 제16권5호
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• pp.3199-3209
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• 2015

우리나라는 1983년에 최초로 절충교역 제도를 도입하여, 국방 전력 증가를 위한 수단 등으로 중요하게 활용하고 있다. 특히, 최근 절충교역을 수행하거나 참여를 원하는 업체들은 증가하고 있지만, 절충교역과 관련된 연구는 제도 개선 및 기술가치평가 등이 주를 이루고 있으며, 절충교역의 주요한 참여자인 절충교역 수행 업체 진단 및 차별화 전략 제시 관련 연구는 부족하다. 본 논문에서는 이에 착안하여 절충교역을 수행한 업체들에 대한 진단 및 차별화된 전략 도출을 위한 연구 프레임워크를 제시하고자 한다. 추가적으로, 제시한 연구 프레임워크를 실제 절충교역을 수행한 업체들에 적용하여 활용성 및 타당성에 대해 살펴본다. 한편, 연구 프레임워크는 크게 성과지표 도출, 만족도함수 및 AHP를 이용하여 각 성과지표에 대한 평가 그리고 IPA를 이용한 전략 도출 과정으로 구성된다.

• 한국산업정보학회논문지
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• 제21권2호
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• pp.73-91
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• 2016

이 연구는 사용자 관점의 클라우드 품질항목 체계를 도출하고, 각 품질항목별 중요도와 만족도를 조사하며, 사용자-공급자의 인식 차이를 실증 분석함으로써 향후 품질 개선을 위한 정보를 제공한다. 선행 연구 조사와 전문가 포커스 그룹 평가에 의하여 도출된 13개 품질항목은 (1)기능 충분성, (2)이용 편리성, (3)서비스 가용성, (4)반응속도, (5)기술 최신성, (6)서비스 호환성, (7)서비스 맞춤화, (8)서비스 확장성, (9)시스템 보안, (10)고객비밀 보장, (11)계약 신뢰성, (12)고객대응 성실성, (13)인력 전문성이다. 13개 품질항목별 중요도와 만족도를 묻는 설문조사를 사용자 그룹과 공급자 그룹을 대상으로 각각 실시하였다. 통계 분석 결과, 각 품질항목이 얼마나 중요한지에 대하여 사용자와 공급자가 달리 인식하고 있고, 사용자의 만족도가 공급자 만족도보다 낮은 것으로 나타났다. IPA 기법 분석 결과에서도 두 그룹 간 차이가 현저하였다. 13개 품질항목 중 (1)기능 충분성, (10)고객비밀 보장 등 6개 항목의 품질개선이 필요한 것으로 나타났으며, 이러한 개선 필요성은 공급자가 아니라 사용자 관점에서 주로 제시되고 있었다. 연구 본문은 이런 분석 결과가 나타난 원인과 시사하는 바를 조명하고 있다.

• 디지털융복합연구
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• 제16권9호
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• pp.81-90
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• 2018

본 연구는 국내 자동차 기업의 완성차 물류현황을 살펴보고, 최종 고객까지 도달하는 완성차 물류서비스 품질향상을 위한 요인을 도출하고 평가하는 것을 연구 목적으로 한다. 이를 위하여 선행연구 및 전문가 인터뷰를 통해 요인을 선정하고, 고객, 물류 담당직원 및 판매직원을 대상으로 설문조사를 실시하였다. 분석방법으로 중요도-성취도 분석(IPA; Importance-Performance Analysis)을 활용하여 완성차 물류서비스 품질평가를 수행하였다. 연구결과, 고객의 중요도는 높지만 직원의 중요도가 낮은 요인은 "배송 담당 직원의 친절도"로 나타났다. 한편 고객의 만족도는 높지만 직원의 만족도가 낮은 요인으로는 "불만사항에 대한 신속한 처리", "수취의 운송정확성", "인도 담당 직원의 친절도", "차량 매뉴얼 안내 및 내부 기능설명" 요인이다. 본 연구의 학문적 산업적 시사점은 완성차 물류서비스 품질을 평가하기 위하여 중요요인을 도출하였으며, 실제 산업현장에서 근무하는 전문가 및 고객을 대상으로 개선을 위한 방안을 제시하였다는 점이다. 향후 연구에서는 본 연구에서 반영하지 못한 출고센터의 반품 및 불만사항 최소화 방안이 필요하다.

• 농업과학연구
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• 제49권4호
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• pp.833-843
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• 2022

Since the supply and demand of agricultural products are unstable, which causes instability in farm income and consumer prices, the government has sought to mitigate the problems caused by unstable supply and demand by generating and providing agricultural outlook information. However, research should be carried out to increase the quality and utilization of agricultural observation information, because the value of agricultural observation information increases only when more users use this information and apply it to their decisions. In this study, a survey was conducted targeting producers and experts who are users or potential users of agricultural outlook information, and the results were analyzed through quantitative model, specifically importance-performance analysis (IPA) and analytic hierarchy process (AHP). The results show that improvement of promptness was required among the seven items evaluated with regard to agricultural outlook. Also, measures for dissemination of agricultural outlook information and the contents of outlook information should be improved to increase its use. If the quality level and use of agricultural observation information are increased by reflecting the results of the above analysis, decision-making on the supply and demand of agricultural products in Korea will be improved, and it is thought that it will be possible to increase farm household income and stabilize consumer prices through stabilization of supply and demand of agricultural products.

• 농촌계획
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• 제10권3호
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• pp.9-18
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• 2004

As a supplier of ecotourism, local people are vital for its successful development of ecotourism in Less Favored Mountainous Area(LFMA). A survey was carried on to investigate the residents' attitudes toward ecotourism development. In addition, an Importance-Performance Analysis(IPA) of resources for ecotourism was carried out. Major results are: First, cognition of residents fur environmentally friendly approach in tourism development, was very high (76.1 %). And appreciations of residents towards ecotourism were also high(more than 50%), Recently, the understanding of ecotourism is highly increasing. Second, ecotourism development was highly accepted(63%) as a desirable tourism development. And 65% of respondents showed willingness of participation to ecotourism development. Third, valleys were cognized as major ecotourism resources, and as a result of IPA, (unique) plant community, eco-villages, and habitats of wildlifes were in the category of 'Concentrate Here'.

• 한국식품조리과학회지
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• 제30권3호
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• pp.360-367
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• 2014

This study analyzed the Importance-Performance Analysis of selective attributes of Ethnic Food Restaurant. A total of 369 questionnaires were analyzed. Five factors were obtained from factor analysis of Importance variance of selective attributes of Ethnic food restaurant: Factor 1 "Quality", Factor 2 "Service", Factor 3 "Physical environment", Factor 4 "Uniqueness", Factor 5 "Health". Also, "Quality", "Physical environment", "Uniqueness" factors influenced overall satisfaction. In addition, according to the IPA results, selective attributes with low satisfaction and high importance in the second quadrant were 'Sanitation that comfort hospitality', 'Level of service' and 'Price'. These results suggest that when customers select Ethnic food restaurant, they consider 'food price' and 'food quality'. Therefore, manager of ethnic food restaurant should take these improvement factors into consideration in order to meet consumer's expectations.

• 산업경영시스템학회지
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• 제46권3호
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• pp.89-100
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• 2023

Recently, as ESG management has become an important issue, major companies in the automotive parts manufacturing industry are conducting ESG evaluations of their suppliers for the purpose of supply chain management. The results of these evaluations are being incorporated into contractual agreements. However, many small and medium-sized enterprises(SMEs) are lacking in their capacity and resources to effectively respond to ESG evaluations. Furthermore, existing ESG management guidelines do not provide an industry-specific guidance, making it necessary to establish industry-specific guidelines that SMEs can refer to. Therefore, in this study, the evaluation Indicators of ESG supply chain assessments are surveyed, which is conducted by domestic major automotive parts companies and global automobile manufacturers. Then 56 supply chain ESG evaluation Indicators are derived. Also, ESG management indicators for SMEs is analyzed through the Importance-Performance Analysis(IPA), based on an interview of expert groups. Therefore, this study could propose industry-specific ESG guidelines, based on the results of the derived indicators, which reflects the need for SMEs to practice ESG management within certain boundaries.

• Educational Technology International
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• 제22권2호
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• pp.199-225
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• 2021

The aim of the current study was to suggest priorities needed to be considered by university instructors when designing online learning. Based on three types of interactions (learner-content, learner-instructor, and learner-learner interactions) for effective online learning (Moore, 1989), draft questionnaires representing each type of interaction were written. After examining content validity by two Ph.D. experts, the survey was constructed with an Importance-Performance Analysis (IPA) form. Data of 133 university instructors were collected online. Results showed that support for designing learner-learner interaction was the priority for improving online learning. In terms of learner-instructor interaction, instructors needed to provide social-emotional support to learners so that learners could have a sense of belonging. For learner-instructor interaction, supporting instructors to monitor the level of understanding was the most highly demanding strategy for online learning. Limitations and suggestions for further studies were discussed.

• 수산해양교육연구
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• 제27권4호
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• pp.1147-1159
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• 2015

The purpose of this study was to verify the analysis of level of importance and satisfaction in recognitions of elementary school students on useful classes among school sport clubs using Importance-Performance analysis. In order to achieve this objective, samples were taken by using convenience sampling method among non-probability sampling methods, and 384 data were used as the final valid samples for this study except 16 data with missing items or insincere responses. The results of frequency analysis, exploratory factor analysis, independent samples t-test, IPA analysis by using SPSS 20.0 were as follows. First, Iquadrant included education contents of enhance ability to ingenuity, teaching method of provides option, teaching method of encourage participation activity, education contents of the aspect of fun, evaluation of motor function and emotion, education contents of explains key contents easily, and education contents of understanding overall context. II quadrant included education environment of good sport facility, class environment of fair opportunity for activity, class atmosphere of arouses interest, and class atmosphere of autonomous and voluntary. III quadrant included diverse teaching method and instructor's demonstration, class atmosphere of systematic learning, evaluation of fairness, objectivity, and credibility, and an atmosphere that can exercise. IV quadrant included education contents of enable acquisition of knowledge and degree of improvement into consideration, and class atmosphere of trust and respect between instructor and student.