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http://dx.doi.org/10.23095/ETI.2021.22.2.199

Perception of University Instructors for Designing Online Interactions: Findings from Importance-Performance Analysis  

LIM, Ji Young (Ewha Womans University)
KIM, Seyoung (Sogang University)
CHO, Mi Kyung (Ewha Womans University)
LIM, Eugene (Sungkyunkwan University)
Publication Information
Educational Technology International / v.22, no.2, 2021 , pp. 199-225 More about this Journal
Abstract
The aim of the current study was to suggest priorities needed to be considered by university instructors when designing online learning. Based on three types of interactions (learner-content, learner-instructor, and learner-learner interactions) for effective online learning (Moore, 1989), draft questionnaires representing each type of interaction were written. After examining content validity by two Ph.D. experts, the survey was constructed with an Importance-Performance Analysis (IPA) form. Data of 133 university instructors were collected online. Results showed that support for designing learner-learner interaction was the priority for improving online learning. In terms of learner-instructor interaction, instructors needed to provide social-emotional support to learners so that learners could have a sense of belonging. For learner-instructor interaction, supporting instructors to monitor the level of understanding was the most highly demanding strategy for online learning. Limitations and suggestions for further studies were discussed.
Keywords
Online learning; Distance education; Interaction design; Importance-Performance Analysis; Higher education; COVID-19;
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