• Journal of Korean Society of Rural Planning
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• v.23 no.3
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• pp.133-145
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• 2017

The purpose of this study is to assess residents' perception of the revitalization projects of the rural center and to evaluate their views of the projects' importance and their levels of satisfaction with how they have been carried out. In this study, we measured the residents' perceptions and preferences regarding these projects by using Importance-Performance Analysis (IPA). Results showed that residents' perceptions and satisfaction were the highest for the projects providing welfare facilities, even though this project has little relevance to the overall project goal. Residents were dissatisfied with construction projects such as the building of cultural facilities and urban parks, even while recognizing their importance. It is necessary to establish what problem the people perceive and to manage them appropriately. Next, the residents did not appreciate the community empowerment projects, nor did they evaluate the contents of the program positively. It can therefore be seen that the community empowerment projects have not been carried out well. Finally, the street landscape improvement project was not successfully implemented compared to other projects. The residents have negatively perceived the installation of facilities that they do not want, rarely use, or are poorly operated. this shows that the evaluation of residents is significant. They become the users of the revitalization project for the rural center. It is necessary to overcome problems such as project items chosen by professionals without local consultation and obvious design in the revitalization project of the local center. There is a need to ascertain the residents' opinion of each project and to encourage them to participate directly in the management operation.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2014.05a
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• pp.36-37
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• 2014

According to increase of foreign laborers in domestic, their safety accident is continuously increasing. The purpose of this paper is to draw improvement priority from factors of unsafe act of foreign laborers in domestic. Assessment on each data was performed by Importance-Performance Analysis(IPA) based on safety accident statistics of KOSHA. The result showed that there was required urgent improvement of five factors. The outcome of this study can be utilized in construction safety training and management.

• The Journal of the Korea Contents Association
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• v.12 no.4
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• pp.438-447
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• 2012

The objectives of this research are: to provide fundamental data for tourism policy and investigate medical tourism attributes by IPA(Importance-Performance Analysis) to attract Japanese medical tourists to Korea. Utilizing Japanese medical tourists as subjects of inquiry, this study evaluated the importance of medical tourism selection attributes and the rate at which these attributes were performed. Consequently, this study deduced 'convenience, service quality, differentiation, approximation' factors by factor analysis as well as the ranking among each selection attributes using T-test. The importance-performance analysis showed 'Concentrate Here' in quadrant I, 'Keep up the Good Work' in quadrant II, 'Low Priority' in quadrant III and 'Possible Overkill' in quadrant IV. The results show that "Concentrate Here" part in quadrant I is reservation procedure rapidity and information system simplicity. This means that these attributes are very important but they indicate low performance. Thus, concentration among tourism managers should be focused along these attributes. The study, then, suggests that employee who speaks Japanese fluently should be arranged during reservation procedure. Furthermore, Japanese class should become mandatory during basic employee training to improve reservation procedure rapidity. Moreover, clinic websites should concentrate on accessibility of Japanese users in such a way that they can consult their needs on line. Finally, managers should find diverse ways to bring about good service rapidly and conveniently.

• Journal of the Korean Society of Manufacturing Process Engineers
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• v.15 no.6
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• pp.109-114
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• 2016

This study executes Importance-Performance Analysis (IPA) on existing firefighter helmet attributes and gathers ideas for improvements from fire-fighting officers to develop a convergence firefighter helmet. The results of empirical analysis were as follows: First, the weight, head fitness, ease of wearing and removal, and ease of managing the existing helmet's attributes need urgent improvement. In addition, fire-fighting officers want to add innovative functions such as oxygen deficiency alarms, poison gas sensors, temperature sensors, and network communication systems to the convergence firefighter helmet under development.

• Journal of the Korean Dietetic Association
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• v.2 no.1
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• pp.81-91
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• 1996

Customer satisfaction concerning foodservice quality characteristics were evaluated by using importance performance analysis(IPA) techniques in employee feeding operations. The purpose of this study were to survey employees' health condition and their food habits, to examine employees' perception of the importance and performance concerning foodservice quality charactertics and to analyze attributes for quality improvement in employee feeding operations. A questionaire for survey was developed and mailed to 1,700 employees and the response rate was 60.8%. Statistical data analysis was done using the SAS programs for descriptive analysis, $x^2$-test, F-test and Fisher's LSD. The results of this study were as follows 1. Most of employees responded that their health condition were generally good. 2. 17.8% of surveyed employees responded that they usually skipped their breakfast. 3. Main reasons of using employee feeding facilities identified were convenience and cheap price of meals. 4. Dissatisfied quality attributes identified were taste of food, atmosphere and location d dinning room, and the quality of food served for breakfast and dinner, 5. Satisfied quality attributes identified were nutritionally balanced meal with variety, competitive managerial skills of dietetian, and quality of food served for lunch.

• International Commerce and Information Review
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• v.12 no.2
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• pp.59-83
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• 2010

The purposes of the study is to evaluate the discrepancy between user's expectation and satisfaction degree in the service of uTradeHub. In this regard, this study infers general solutions in order to induce the intersection area using IPA technique. Then this paper will present directions to improve the service of uTradeHub. In terms of methodology, this article disclosed that IPA model approach is greatly useful to evaluate user's attribute. First, variables like the link of different works(f1), trust of system(f4), information connection(f7) are located on the first quadrant. This means that importance and satisfaction are all high variables for user. So, this is very important variables that need continuous administration in order to maintain present state. Second, variables such as the speed of information acquisition(f2), improvement of use(f3), stability of system(f5) are located on the second quadrant. This means that user's importance is high but user's satisfaction is low. Therefore, this area needs an active improvement strategy and quick maintenance for e-Trade application. Third, variables like the appropriateness of information usage fees(f8), easy subscription(f9), customer support service(f10) are located on the third quadrant. Because these variables are all low for user's importance and satisfaction, we have to arrange strong and radical remedy for e-Trade service. Finally, variables like information offer(f6) are located on the fourth quadrant. This means that user's satisfaction is high but user's importance is low. The research result suggests that e-Trade service development would be re-organised as much as user feels the importance of process innovation.

• Journal of Korean Society of Archives and Records Management
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• v.16 no.3
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• pp.131-156
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• 2016

The purpose of this study is to prepare a plan for the improvement of the tasks of record managers in offices of education by understanding the details of their work; analyzing the importance, difficulty, and performance frequency of their tasks; and investigating their working environment and the problems of record management in offices of education. For this purpose, through a literature review and an analysis of related conditions, this study drew out 5 task domains and 24 detailed record management tasks in offices of education. To investigate the level of importance, difficulty, and performance frequency of the drawn-out task domains and task factors, this study conducted a questionnaire survey on record managers working in offices of education and analyzed the survey results using the IPA technique by crossing the level of importance, difficulty, and performance frequency. Based on the survey results, to improve the tasks of record managers in offices of education, and strengthen their task competency, a plan for improvement was suggested.

• Journal of The Korean Association of Information Education
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• v.11 no.4
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• pp.517-528
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• 2007

The purpose of this research is to examine the difference between the Importance-Performance of parents' perception in an Information and Communication Technology(ICT) environment for young children. The researchers reviewed the literature looking at activating factors in an ICT setting such as young children, teachers, parents, physical environment, social support and administrative supports. As a result of Importance-Performance Analysis(IPA) matrix participating with 459 parents, it was noted that the young children, physical environment and administrative support factors are the most crucial in activating ICT environment at home. This implies that fostering individual children's ICT ability is required as soon as possible to access the right information and to work on line certainly for their future.

• Culinary science and hospitality research
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• v.15 no.3
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• pp.271-283
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• 2009

The purpose of this study is to make analyses on the importance and performance of the foodservice management, foodservice service, and the courses related to coffee in the colleges providing a coffee related curriculum, in order to determine which courses are required in the education programs for employees needed by the coffee restaurants as the employers' viewpoint. The analysis methods were frequency analysis, T-test and IPA analysis. The result are as followings. First, the performance was lower than the importance when it comes to importance and performance with the coffee related courses recognized by the staff in the coffee restaurants, particularly with a big gap in the theory of cost control and coffee theory. Second, in the IPA analysis of the importance and performance of the curriculum, quadrant - I as a weak item includes the cost control, foodservice marketing, and coffee theory courses. Quadrant - II includes the foodservice, coffee extraction practice, Espresso, Caffe Latte and Cappuccio, and Latte Art courses. Pertaining to the quadrant - III are those courses lack of the necessity, including the foodservice management, foodservice franchise, practical English in service, and coffee roasting. Quadrant - IV contains those course of less importance but of higher performance such as the practicum work experience. As part of limitations of study, specialties of staffs working for coffee franchise shops were not reflected due to lacking in pre-conducted studies and the samples couldn't be recognized to represent all coffee franchise shops since the sampling districts were restricted only to Seoul metropolitan area.

• Journal of the Korean Society of Safety
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• v.29 no.4
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• pp.132-139
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• 2014

According to the increase of foreign laborers at domestic construction sites, it's necessary to research in terms of the unsafe acts of both Korean and foreign laborers in order to prevent construction disasters. The objective of this study is to clarify the characteristics and the improvement priority of the unsafe acts using IPA(Importance-Performance Analysis). The result of this study showed which items of unsafe acts are identify difference between Korean and foreign laborers. Moreover, the result of IPA also showed items of unsafe acts that needed the immediate improvement for each one. Especially there are two items, i.e. equipment malfunction and wrong handling of hand tools, which both Korean and foreign laborers think simultaneous those needs improvement. The results can be utilized to plan and to improve the safety management and education at a site considering the characteristics of foreign laborers.