• Title/Summary/Keyword: Hotel Services

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교외지역 통학버스 통합 운영 방안 연구 (A Study on Integrated Operation of School Bus in Suburbs)

  • 고영대;오용희
    • 품질경영학회지
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    • 제46권4호
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    • pp.899-910
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    • 2018
  • Purpose: Generally, since the population density is lower in suburban areas, the distance to school is inevitably long. Therefore, schools in suburban areas often operate school buses to improve student welfare. However, since school buses are usually used only during going to and from school, the utilization rates are relatively low. Therefore, this study aims to establish integrated operation plan of public school bus covering all schools. Methods: It is necessary to decide which school buses will serve the specific demand node which want to go to certain school in order to design an integrated operation plan for school buses. Therefore, a mathematical model is developed for minimizing the total number of vehicles and the distance of transportation by reflecting the characteristics of school buses and students as constraints. To solve the proposed mathematical model, CPLEX, a commercial solver, is applied. Results: To validate and to confirm the proposed process, numerical example is designed with the comparison between before and after integrated operations of school buses in terms of total operation cost. The result shows that the integrated operation can lead the reduction of the number of school buses as well as the decreasing of the fuel cost. Conclusion: This study provides the quantitative method to perform the integrated operation of school buses in suburban areas. The optimal operation strategy is required because there are more complex decision-making elements considering the integrated operation. It is expected to apply this research result at real situation to expand this services based on an optimal operation.

중국 상업은행 소비자의 만족도/충성도에 관한 연구: 서비스 인식과 불확실성회피를 중심으로 (An Empirical Study on the Consumer Satisfaction and Loyalty of Chinese Commercial Banks: Focusing the related Variables of Perceived Service Quality and Uncertainty Avoidance)

  • 조나
    • 국제지역연구
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    • 제14권2호
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    • pp.159-180
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    • 2010
  • 본 연구는 중국 상업은행의 지각된 서비스품질, 가치일치성이 불확실성회피와 고객만족 및 고객충성도 간의 관계를 확인하여, 외국계 시중은행들의 중국시장진출을 위한 전략수립에 필요한 기초자료를 제공하고자 한다. 이러한 연구목적을 달성하기 위해 본 연구는 문헌연구와 실증연구를 병행 실시하였다. 실증연구에서는 길림성의 대표적인 도시인 장춘(長春), 산동성의 대표적인 도시인 제남(濟南), 광동성의 대표적인 대도시 광저우(廣州)를 중심으로 상업은행서비스를 이용하고 있는 중국고객을 대상으로 설문조사를 실시하였다. 연구결과는 다음과 같다. 본 연구의 결과는 지각된 서비스품질과 고객만족 간의 관계에서, 가치일치성과 고객만족 간의 관계에서 불확실성회피는 중요한 매개역할을 하고 있는 것으로 나타났고, 불확실성회피는 고객만족에 직접적이고 유의한 부정적인 영향을 미치는 것으로 나타났다. 또한 가치일치성은 불확실성회피에 직접적이고 유의한 부정적인 영향을 미치고, 고객충성도는 태도적 충성도와 행동적 충성도 두 차원으로 나눠서 측정하고 고객만족은 태도적 충성도와 행동적 충성도에 직접적이고 유의적인 긍정적인 영향을 미친다고 실증적으로 보여주고 있다.

Factors Affecting Mobile Payment Acceptance and Intention: A Case Study of Hospitality Customers in Vietnam

  • PHAN, Dinh Tram Anh;NGUYEN, Thi Thuy Ngan;NGUYEN, Thi Khanh Nhi;NGUYEN, Tran Thien An;PHAN, Van Si Dan;HO, Ngoc Phuong Thao;DO, Kim Xuan;NGUYEN, Trong Luan
    • The Journal of Asian Finance, Economics and Business
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    • 제9권5호
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    • pp.29-39
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    • 2022
  • The outbreak of the COVID-19 pandemic has had a significant impact on the Vietnamese economy. In the midst of a complex disease that compelled people to limit their interaction, customers' shopping habits shifted from "offline" to "online" transactions. Mobile payments have also grown in popularity. The goal of this study is to figure out what factors influence the use of mobile payments by hotel clients in Can Tho after COVID-19. The research team also examines how those factors influence customers' willingness to use mobile payment and makes recommendations to better the current situation. Primary data was collected from 227 persons using online surveys and processed with SPSS software for this study. To analyze the correlation relationship between the elements determining the intention to use, the Cronbach alpha, EFA, Correlation, and Regression methods used to assess the scale are applied. Perceived Trustworthiness, Perceived Usefulness, and Perceived Ease of Use all have positive effects on customers' propensity to use, according to the findings. Perceived Security, on the other hand, has no bearing. The findings of this study have significant theoretical and practical implications for the development of mobile payment services in Can Tho, particularly following the implementation of COVID-19.

프랜차이즈 기업가의 혁신 열정, 사회적 책임열정, 고객 지향성이 서비스 품질, 고객애정, 그리고 몰입에 미치는 영향 (The Effects of Franchise CEO's Innovation and CSR Passion, and Customer Orientation on Perceived Service Quality, Customer Affection, and Commitment)

  • 한상호;박흥진
    • 한국프랜차이즈경영연구
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    • 제9권2호
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    • pp.17-29
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    • 2018
  • Purpose - The environment surrounding the franchise industry in recent years is a big threat to the franchise business. In this perspective, this study examines the effect of franchise CEO's Innovation, CSR Passion, and customer orientation(CO) on customers' perceived service quality(PSQ), affection, and commitments in the context of food-service franchise industry. This study suggests the guidelines on how franchisor uses their passion and customer orientation on customer to maintain and increase the commitments. Research design, data, and methodology - In order to achieve these purposes, research model and hypotheses were developed. Out of 500 respondents received through online survey, 449 respondents were used, because of 51 incomplete respondents. The data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 23.0 and AMOS 23.0 statistical program. Result - The results of the study are as follows. First, innovation passion has a significant impact on PSQ and customer affection. And CSR passion have a significant impact on PSQ. Second, customer orientation has a significant impact on PSQ and customer affection. Third, PSQ has a significant impact on customer affection and sustainable commitment. Fourth, customer affection has a significant impact on behavioral commitment. Fifth, behavioral commitment has a significant impacts on sustainable commitment. Conclusions - The implications of this study are following as: Restaurants franchisor and CEOs should have a passion for innovation to continuously identify consumer needs and develop new menus and services that meet their needs. Second, franchisor and CEOs need to demonstrate the importance of creating the right environment, creating a fair business, and trying to create products in a given environment. Finally, franchisor and CEOs should demonstrate how to build relationships with customers and how to maintain positive feelings. In addition, it is necessary to appeal to the customers with enthusiasm and a customer-oriented tendency of the entrepreneur of the franchise head office in order to maintain the relationship with the customer and feelings.

소셜 미디어에서 정보공유를 위한 애착의 매개역할: 사회적 자본이론 관점 (Mediating Roles of Attachment for Information Sharing in Social Media: Social Capital Theory Perspective)

  • 정남호;한희정;구철모
    • Asia pacific journal of information systems
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    • 제22권4호
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    • pp.101-123
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    • 2012
  • Currently, Social Media, it has widely a renown keyword and its related social trends and businesses have been fastly applied into various contexts. Social media has become an important research area for scholars interested in online technologies and cyber space and their social impacts. Social media is not only including web-based services but also mobile-based application services that allow people to share various style information and knowledge through online connection. Social media users have tendency to common identity- and bond-attachment through interactions such as 'thumbs up', 'reply note', 'forwarding', which may have driven from various factors and may result in delivering information, sharing knowledge, and specific experiences et al. Even further, almost of all social media sites provide and connect unknown strangers depending on shared interests, political views, or enjoyable activities, and other stuffs incorporating the creation of contents, which provides benefits to users. As fast developing digital devices including smartphone, tablet PC, internet based blogging, and photo and video clips, scholars desperately have began to study regarding diverse issues connecting human beings' motivations and the behavioral results which may be articulated by the format of antecedents as well as consequences related to contents that people create via social media. Social media such as Facebook, Twitter, or Cyworld users are more and more getting close each other and build up their relationships by a different style. In this sense, people use social media as tools for maintain pre-existing network, creating new people socially, and at the same time, explicitly find some business opportunities using personal and unlimited public networks. In terms of theory in explaining this phenomenon, social capital is a concept that describes the benefits one receives from one's relationship with others. Thereby, social media use is closely related to the form and connected of people, which is a bridge that can be able to achieve informational benefits of a heterogeneous network of people and common identity- and bonding-attachment which emphasizes emotional benefits from community members or friend group. Social capital would be resources accumulated through the relationships among people, which can be considered as an investment in social relations with expected returns and may achieve benefits from the greater access to and use of resources embedded in social networks. Social media using for their social capital has vastly been adopted in a cyber world, however, there has been little explaining the phenomenon theoretically how people may take advantages or opportunities through interaction among people, why people may interactively give willingness to help or their answers. The individual consciously express themselves in an online space, so called, common identity- or bonding-attachments. Common-identity attachment is the focus of the weak ties, which are loose connections between individuals who may provide useful information or new perspectives for one another but typically not emotional support, whereas common-bonding attachment is explained that between individuals in tightly-knit, emotionally close relationship such as family and close friends. The common identify- and bonding-attachment are mainly studying on-offline setting, which individual convey an impression to others that are expressed to own interest to others. Thus, individuals expect to meet other people and are trying to behave self-presentation engaging in opposite partners accordingly. As developing social media, individuals are motivated to disclose self-disclosures of open and honest using diverse cues such as verbal and nonverbal and pictorial and video files to their friends as well as passing strangers. Social media context, common identity- and bond-attachment for self-presentation seems different compared with face-to-face context. In the realm of social media, social users look for self-impression by posting text messages, pictures, video files. Under the digital environments, people interact to work, shop, learn, entertain, and be played. Social media provides increasingly the kinds of intention and behavior in online. Typically, identity and bond social capital through self-presentation is the intentional and tangible component of identity. At social media, people try to engage in others via a desired impression, which can maintain through performing coherent and complementary communications including displaying signs, symbols, brands made of digital stuffs(information, interest, pictures, etc,). In marketing area, consumers traditionally show common-identity as they select clothes, hairstyles, automobiles, logos, and so on, to impress others in any given context in a shopping mall or opera. To examine these social capital and attachment, we combined a social capital theory with an attachment theory into our research model. Our research model focuses on the common identity- and bond-attachment how they are formulated through social capitals: cognitive capital, structural capital, relational capital, and individual characteristics. Thus, we examined that individual online kindness, self-rated expertise, and social relation influence to build common identity- and bond-attachment, and the attachment effects make an impact on both the willingness to help, however, common bond seems not to show directly impact on information sharing. As a result, we discover that the social capital and attachment theories are mainly applicable to the context of social media and usage in the individual networks. We collected sample data of 256 who are using social media such as Facebook, Twitter, and Cyworld and analyzed the suggested hypotheses through the Structural Equation Model by AMOS. This study analyzes the direct and indirect relationship between the social network service usage and outcomes. Antecedents of kindness, confidence of knowledge, social relations are significantly affected to the mediators common identity-and bond attachments, however, interestingly, network externality does not impact, which we assumed that a size of network was a negative because group members would not significantly contribute if the members do not intend to actively interact with each other. The mediating variables had a positive effect on toward willingness to help. Further, common identity attachment has stronger significant on shared information.

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서울 시내 주요 호텔의 위생실태 조사와 ATP 결과의 상관 분석 연구 (A Correlation Study of Surveillance Data and ATP Bioluminescence Assay for Verification of Hygienic Status in Major Hotels in Seoul)

  • 김보연;송하영;박인숙;김용수;이유시;하상도
    • 한국식품위생안전성학회지
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    • 제24권3호
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    • pp.277-284
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    • 2009
  • 외식산업의 빠른 성장과 함께 호텔을 비롯한 일반음식점에서의 식중독의심사건 발생빈도가 증가하고 있어 현장에서 신속하고 간편하게 위생상태를 판단할 수 있는 모니터링기법이 필요하게 되었다. 본 연구는 서울시내 5개 호텔을 대상으로 개인위생 (작업자의 손), 조리기구 (칼, 도마, 행주, 캔오프너, 식품보관용기, 슬라이스머신칼날), 시설 설비 (냉장고손잡이, 작업대, 싱크대)에 대한 위생관리 실태를 조사하였고 그에 대한 검증법인 ATP 조사법의 상관관계를 도출하고자 하였다. 5개 호텔의 위생관리 실태조사 결과, 50점 만점 중 개인위생 46.6점, 조리기구 위생관리 40.2점, 시설 설비 위생관리 40.3점으로 개인위생은 비교적 관리가 잘 되고 있었으며, 조리기구와 시설 설비의 위생관리는 미흡한 것으로 나타났다. ATP검사 결과, 작업자의 손은 $40.8{\pm}6.77\;RLU/cm^2$로 조리기구와 시설 설비에 비해 높은 값을 보였으나, 모두 1,000 RLU/$cm^2$의 기준 이하로 위생관리 상태가 양호한 것으로 나타났다. 위생실태조사 결과 점수와 ATP 값의 상관성 분석을 실시한 결과, 각 호텔별 작업자 손, 조리기구, 시설 설비 모두에서 음의 상관관계를 가지며 높은 상관성을 보였다 ATP검사법은 신속, 간편, 일관성을 바탕으로 호텔을 비롯한 외식업체에서 감시원이 수행하는 주관적인 위생실태조사를 대체 할 수 있는 객관적인 위생관리 방법이 될 것으로 판단된다.

문화재관람료의 지불의사에 미치는 결정요인 및 설득효과 (Effects of Determinants and Persuasion on the Willingness-to-Pay of the Cultural and Heritage Assets' Admission Fee within the National Parks)

  • 박종구
    • 한국조경학회지
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    • 제36권4호
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    • pp.100-110
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    • 2008
  • 본 연구는 문화재관람료의 지불의사에 영향을 미치는 문화재관람료의 가격정책에 관련된 결정요인과 문화재해설사의 사찰서비스 제공 그리고 설득메시지의 유형별 효과를 살펴보았다. 최근 국립공원을 방문한 탐방객들은 문화재관람료에 관해 광범위한 사회적 반감과 사회적 저항감을 가지고 있으며, 더 나아가 문화재관람료의 징수 자체를 거부하고 있는 실정이기에 이에 대한 해결책이 필요한 시점이다. 계룡산 국립공원을 방문한 302명의 공원탐방객을 대상으로 설문조사가 이루어졌다. 주된 통계적 분석은 다중회귀분석과 이원변량 분산분석을 통해 수행되었다. 연구결과에 따르면 첫째로, 신용카드로 납부토록 하는 징수방식의 개선이 p<0.05수준에서 통계적으로 가장 유의한 영향을 미치는 것으로 나타났다. 또한, 문화재해설사의 상주, 사찰입장료와 주차비의 합동징수, 매월 평일의 사찰의 무료개방 등이 문화재관람료의 지불의사에 유의한 영향력을 미쳤다. 둘째로, 문화재관람료에 대해 가장 사회적 저항감이 낮은 설득메시지 유형은 문화재관람료를 미래 세대를 위한 문화재의 유지 보수에 사용하겠다는 내용을 강조한 것이 탐방객에게 가장 높은 설득효과를 주는 것으로 나타났다. 따라서 문화재관람료에 대한 사회적 저항감을 줄이기 위해서는 문화재의 보존을 강조하는 포스터나 스티커를 통해 매표소에서 지속적으로 탐방객을 설득하는 것이 가장 효과적일 것이다.

체험관광 방문동기가 관광지 이미지의 방문 만족에 따른 국내 관광 활성화 정책 연구 (Domestic Tourism Revitalization Policies According to the Satisfaction of Visitation with the Image of Tourist Attraction for Experiential Tourism)

  • 박환태;이윤옥
    • 한국엔터테인먼트산업학회논문지
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    • 제15권7호
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    • pp.235-247
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    • 2021
  • 본 연구의 목적은 체험 관광 방문 동기가 관광지 이미지 및 방문 만족에 따른 국내 관광 활성화에 의해 극대화 될 수 있는지를 고찰하기 위해 수행되었다. 이러한 목적을 달성하기 위하여 국내 체험 관광지에 방문한 체험 관광객들의 교육적 동기, 체험적 동기, 문화적 동기, 친교적 동기의 4가지 요인과 관광지 이미지, 방문만족을 통한 국내 관광 활성화할 수 있는 제안점을 제시하고자 하였다. 첫째, 코로나 시대에 국내 체험관광객의 방문 동기와 관광지 이미지, 방문 만족과 관련한 결과를 본 연구에 맞게 개념을 정립함으로써 이론적 의의를 찾을 수 있다. 체험관 광객의 방문 동기에 대한 4가지 요인을 통한 체험 관광지 이미지와 방문 만족에 관한 연구로 관광객 눈높이에 맞는 체험 관광프로그램을 제공함으로써의 팬데믹 코로나 시대에 관광객들의 체험 관광 방문 동기에 참여하는 새로운 변화를 추진해 나가는데 필수적인 조건임을 시사해 주고 있다. 둘째, 국내 체험 관광 사업기업체에서 운영하는 체험 관광프로그램 측면에서는 가능한 비대면 서비스를 제공할 수 있는 언택트 서비스의 특성을 살린 안전한 관광지 이미지를 알릴 수 있도록 해야 한다. 또한 팬데믹 코로나 시대에 체험 관광활동의 방문이 다소 제한적인 거시적 환경에서 비대면 서비스 확대를 통해서 지역의 직접적인 체험 프로그램 발굴 및 개발에 대한 인식 전환으로 국내 관광과 지역경제 활성화하는 데 도움을 줄 수 있을 것이다.

호텔 뷔페음식(飮食)에 관(關)한 실태조사(實態調査) -제(弟) 2보(報). 여성(女性)들의 뷔페식당(食堂)에서의 끽식행동(喫食行動)에 관(關)한 연구(硏究)- (The Present State and Problems of Hotel Buffet Styled Restaurant -II. A Survey of Ecology in Food and Nutrition of Some Urban Females Dining in Hotel Buffet Styled Restaurant-)

  • 최경숙;모수미
    • 한국식생활문화학회지
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    • 제6권2호
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    • pp.185-197
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    • 1991
  • An eating behavior research was done with 50 females at a buffet styled restaurant during their lunch time. Of the respondents, 52.0% were professional and 54.0% were graduate school graduates. Of the respondents, 58.0% of the company were friends and 24.0% were relatives. The average time period of eating was $93.0{\pm}23.4$ minutes. The average frequency of taking food was $4.0{\pm}1.1$ and the average frequency of taking food after satiety was $1.4{\pm}0.8$. It is significant that lower frequency of food consumption was directly proportional to the age groups of respondents. The average selected food items were $30.4{\pm}7.1$ out of 175 and the average weight of the consumed food was $995.0{\pm}240.9$ g. The older age group chose a similar number of food items, but the amount of each food item was considerably less than younger. So the younger the age group was, the more they ate. The average food items at one time was $7.1{\pm}2.2$ and the average food weight time was $233.7{\pm}69.7$ g. The percentage of respondents who evaluated themselves as 'ate too much' was 70.0% and those who evaluate themselves 'ate properly' was 14.0%. Most of them were satisfied with the buffet service. The average of number of food items consumed by respondents before cooking was $50.5{\pm}8.9$. The consumption of calories and nutrients was compared with the Korean Daily Recommended Dietary Allowances. The consumed calories were 60.9% of RDAs, protein 104.4%, calcium 77.1%, iron 129.8%, vitamin A 66.5%, thiamin 96.0%, riboflavin 95.7%, niacin126.6% and ascorbic acid 112.3%. This data exceeded 1/3 of the Korean Daily RDAs tremendously and tells us extreme overeating. The energy ratio of carbohydrate: fat: protein was 51.6: 29.9: 18.5. Caloric consumption of animal food was 27.9% and the consumption rate of the other nutrients from animal food was considerably high. But the consumption rate of vitamin A was 90.9% from vegetable groups. Accoding to this study, buffet service gives some advantages. It gives customers an good opportunity to vary their food intake, which enhances eating experiences and can cause an improvemont of food habits. But overeating is a problem. Therefore, we think it is necessary for those women who have influence over their family's food selection, to have nutrition education about a desirable order of eating a meal, food selection, and health problems due to overeating at buffet styled restaurant. There should be some improvement in the management of buffet service. For example, proper temperature, texture, and freshness of the food should be maintained. Prevention of mixed food smells should be considered as well. To lower the price it is desirable to reduce the number of similar items and to use seasonal food as much as possible. A buffet styled restaurant with less food items with cheaper prices is recommended. Various traditional food should be developed for the menu items. We expect buffet services to be sutable to maintain good health and to be popular to any eater.

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한국조리학회지에 게재된 학술적 연구의 통계적 기법 분석 (Analysis of the Statistical Methods used in Scientific Research published in The Korean Journal of Culinary Research)

  • 나영아;나태균
    • 한국조리학회지
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    • 제21권6호
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    • pp.49-62
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    • 2015
  • 본 연구의 목적은 외식관련 학술적 연구들에 적용된 통계적 기법의 사용 현황 및 일부 통계적 기법의 잘못된 사용에 대해 고찰해 보고자 하였다. 이러한 목적을 달성하고자 본 연구에서는 2010년부터 2013년도까지 총 4년간 한국조리학회지에 게재된 총 415편 중 자연과학적 연구, 질적 연구, 영문으로 작성된 연구 등을 제외한 총 251편의 학술적 연구를 대상으로 내용분석(content analysis)을 실시하였다. 연구의 결과를 요약하면 다음과 같다. 첫째, 사회과학 연구방법을 사용한 279편의 학술적 연구 중 269편이 양적 연구방법을 사용하였으며 10편의 학술적 연구만이 질적 연구방법을 사용한 것으로 조사되었다. 둘째, 전체 251편의 학술적 연구 중 20편(8.0%)의 연구는 통계방법 또는 통계 프로그램의 이름 등이 명시되어 있지 않은 것으로 나타났다. 셋째, 분석 기간 내에 한국조리학회지에 게재된 학술적 연구의 자료 분석에 가장 많이 사용된 통계 패키지는 SPSS 프로그램으로 나타났다(90.8%). 넷째, 분석대상 전체 251 편의 학술적 연구에 사용된 통계적 기법의 사용빈도를 살펴보면 빈도분석, 신뢰도분석, 탐색적 요인분석, 상관관계 분석, 회귀분석, 구조방정식모형, 확인적 요인분석, T-test, 분산분석, 교차분석 등이 주로 사용되고 있는 것으로 나타났다. 향후 연구에서는 각각의 통계적 기법에서 찾아볼 수 있는 통계적 오류에 대한 검증과 이를 통해 통계적 오류를 최소화시킬 방안이 제시되어야 할 것이다.