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http://dx.doi.org/10.13106/jafeb.2022.vol9.no5.0029

Factors Affecting Mobile Payment Acceptance and Intention: A Case Study of Hospitality Customers in Vietnam  

PHAN, Dinh Tram Anh (Faculty of Hospitality Management, FPT University, Can Tho Campus)
NGUYEN, Thi Thuy Ngan (FPT University, Can Tho Campus)
NGUYEN, Thi Khanh Nhi (FPT University, Can Tho Campus)
NGUYEN, Tran Thien An (FPT University, Can Tho Campus)
PHAN, Van Si Dan (FPT University, Can Tho Campus)
HO, Ngoc Phuong Thao (FPT University, Can Tho Campus)
DO, Kim Xuan (FPT University, Can Tho Campus)
NGUYEN, Trong Luan (Faculty of Business Administration, FPT University, Can Tho Campus)
Publication Information
The Journal of Asian Finance, Economics and Business / v.9, no.5, 2022 , pp. 29-39 More about this Journal
Abstract
The outbreak of the COVID-19 pandemic has had a significant impact on the Vietnamese economy. In the midst of a complex disease that compelled people to limit their interaction, customers' shopping habits shifted from "offline" to "online" transactions. Mobile payments have also grown in popularity. The goal of this study is to figure out what factors influence the use of mobile payments by hotel clients in Can Tho after COVID-19. The research team also examines how those factors influence customers' willingness to use mobile payment and makes recommendations to better the current situation. Primary data was collected from 227 persons using online surveys and processed with SPSS software for this study. To analyze the correlation relationship between the elements determining the intention to use, the Cronbach alpha, EFA, Correlation, and Regression methods used to assess the scale are applied. Perceived Trustworthiness, Perceived Usefulness, and Perceived Ease of Use all have positive effects on customers' propensity to use, according to the findings. Perceived Security, on the other hand, has no bearing. The findings of this study have significant theoretical and practical implications for the development of mobile payment services in Can Tho, particularly following the implementation of COVID-19.
Keywords
Mobile Payment; COVID-19; Perceived Trustworthiness; Perceived Usefulness; Perceived Ease of Use; Intentions to Use;
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Times Cited By KSCI : 4  (Citation Analysis)
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