• 제목/요약/키워드: Hospital Service Quality

검색결과 906건 처리시간 0.029초

심폐소생술 제공자의 발판 높이와 자세가 기본심폐소생술의 정확도에 미치는 영향 (The Impact on the accuracy of the basic CPR according to position and foot-board height of the basic CPR provider)

  • 최은숙;조근자
    • 한국응급구조학회지
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    • 제12권3호
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    • pp.27-41
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    • 2008
  • Purpose : The purpose of this study was to supply basic data for the impact on the accuracy of basic CPR according to position and foot-board height of basic CPR provider. Methods : Study design was within - group design. Subjects were 25 EMT-P Students in K city. Interventions was basic CPR performed on a resuscitation manikin placed on a hospital bed, kneeling on the bed adjacent to the manikin. Data was analyzed using descriptive statistics and Friedman test. Results : In case of the basic CPR performed on a resuscitation manikin placed on a hospital bed, ventilation accuracy was the highest in less than 160 cm height, foot-board height : $34.2{\pm}1.48cm$, 91.4% and in 161-165 cm height, foot-board height : $26.0{\pm}2.14cm$, 88.4% and in 171-175 cm height, foot-board height : $23.0{\pm}1.41cm$, 91.3% and in the above 176 cm, kneeling on the bed, 95%. Chest compression accuracy was the highest in less than 160 cm height, foot-board height : $30.2{\pm}1.48cm$, 95.6% and in 161-165 cm height, kneeling on the bed, 97.6% and in 171-175 cm height, kneeling on the bed, 98.5% and in the above 176 cm, kneeling on the bed, 98.7% and foot-board height : $20.5{\pm}1.91cm$, 98.7%. Chest compression error was due to too weak : 2.0-35.4 times. There were ststistically significant differences in 191-195 cm group according to chest compression mean depths($x^2=10.824$, p = .013) and chest compression error (p = .040). Conclusion : In contrast to current guidelines, the position and foot-board height of basic CPR provider are very important to the accuracy of the basic CPR. Furthermore, we recommend that a using real time audiovisual feedaback system significantly improve the quality of chest compression and ventilation during resuscitation.

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구급상황관리사에 의한 심폐소생술 안내 실태 연구 (A study on the cardiopulmonary resuscitation by the emergency medical dispatcher)

  • 김창성;피혜영;이슬기;이현범
    • 한국응급구조학회지
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    • 제25권1호
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    • pp.223-234
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    • 2021
  • Purpose: The purpose of the study is to check up the status of 119 emergency control centers usage. Therefore, the status of use of 119 emergency control centers and the incidence of pre-hospital cardiac arrest patients were investigated. Methods: The emergency activity daily reports and first aid diaries of 119 emergency control centers from January to December 2018 were reviewed. For more accurate status analysis, Among the first aid guidance received in the emergency rescue standard system, the cardiopulmonary resuscitation guide log was reviewed. Results: In 2018, the total usage of the 119 emergency control centers was 1,358,356 calls, hospital guidance werethe most commom (n=629,676, 46.4%), followed by first aid (n=428,027, 31.5%), disease consultation (n=170,238, 12.5%), medical oversight (n=111,188, 8.2%), and interhospital transfer (n=5,052, 0.4%). Regarding the user number per 1,000 persons, Jeju was the greatest at 48.0, whereas Changwon was the lowest at 13.0. A total number of dispatcher-assisted cardiopulmonary resuscitation was 12.181. The time from report to chest compression were 156.2±80.8 seconds for those with previous cardiopulmonary resuscitation training and 168.0±79.3 seconds for those without such training (p<.05). Conclusion: The ratio of first aid instructions, including dispatcher-assisted cardiopulmonary resuscitation, among total usage of the 119 emergency control centers increased. Therefore, additional efforts are required to improve the quality and expertise of information provided through the 119 emergency control centers.

Analysis of Temporomandibular Joint Disorders in Children and Adolescents: Diagnosis and Treatment Pattern by Age

  • Heemin Kim;Jaegon Kim;Daewoo Lee;Yeonmi Yang
    • 대한소아치과학회지
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    • 제51권2호
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    • pp.185-196
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    • 2024
  • Temporomandibular joint disorders (TMDs) can occur at any age, including childhood and adolescence, and pain-related TMDs can affect growth and quality of life. In the present study, recent trends in the diagnosis and treatment of TMDs in children and adolescents were analyzed over a 10-year period. Using 10 years of data from the Health Insurance Review and Assessment Service (HIRA) and Jeonbuk National University (JBNU) Dental Hospital, patients between 0 and 19 years of age diagnosed with K07.6 (temporomandibular joint disorders) were analyzed by 5-year bins. Both datasets indicated a higher prevalence in females (1.2-fold in HIRA, 1.5-fold in JBNU) and in ages 15 to 19 years (72.1% in HIRA, 74.7% in JBNU). HIRA reported a 42.3% increase in prevalence per 100,000 people, from 651.4 in 2011 to 927.0 in 2020. JBNU reported K07.66 (masticatory muscle disorders) as the most common diagnosis in subjects under 10 years of age and K07.60 (internal derangement of temporomandibular joint) in those over 10 years of age. In addition, both were treated mainly by a combination of physical therapy and medication, and the treatment rate increased in accordance with age. Because TMDs can affect various structures in the orofacial region and cause pain that tends to differ with age, an early and specific diagnosis appropriate for age is important for treatment. Therefore, pediatric dentists need to promptly recognize TMDs in children and adolescents and consult with specialists as the prevalence increases.

요양병원 간병인의 직업의식, 직무스트레스, 직무만족도가 이직의도에 미치는 영향 (The Effects of Work Sense, Job Stress, Job Satisfaction on Turnover Intention of Caregivers in Long-Term Care Hospitals)

  • 한현숙;유왕근;도은수
    • 한국병원경영학회지
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    • 제28권4호
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    • pp.23-32
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    • 2023
  • Purposes: Caregivers are placed in a poor working environment because there is no special legal basis or definition in the current medical system, and they have difficulty in supplying manpower due to frequent job change and retirement. Therefore, this study aimed to find out the effect on job consciousness, job stress, job satisfaction, and turnover intention of caregivers in nursing hospitals for the elderly. Methodology: In this study, a survey was conducted from May 2nd to 16th, 2022, targeting caregivers with more than 6 months of work experience working at 10 nursing hospitals in D City. Data were collected through convenience sampling, and a self-administered questionnaire method was used, in which subjects filled out a questionnaire. A total of 240 questionnaires were distributed, and 220 copies were considered for the final analysis after excluding non-response or inappropriate questionnaires for data use. Data analysis used t-test, ANOVA, Pearson's correlation coefficient, and multiple linear regression analysis, and the main results are as follows. Findings: Job stress and job satisfaction showed a significant correlation with the level of turnover intention, and were also found to be major determinants. On the other hand, among the occupational characteristics of the study subjects, employment type, job motivation, service period, number of patients, injury experience, and license status showed a significant difference from turnover intention. Conclusion: As a result of the above research, in order to prevent job turnover and retirement by improving job stress and job satisfaction of caregivers engaged in nursing hospitals, it is necessary not only to legalize caregivers, but also to secure an appropriate level of caregivers for nursing hospitals and improve specific treatment for caregivers. Ultimately, a policy alternative that can provide quality nursing service is required.

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의사의 커뮤니케이션 스타일이 환자만족에 미치는 영향에 관한 연구 (The Impact of Doctors' Communication Styles on Patient Satisfaction: Empirical Examination)

  • 서판수
    • 한국병원경영학회지
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    • 제7권4호
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    • pp.57-101
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    • 2002
  • These days, the environment of hospital marketing is changing rapidly. The level of expectation and demand of patients have become greater and more diversified, and patients have more alternatives in selecting hospitals. The standard of hospital selection and the type of using hospital have been changed, and competition among hospitals has been accelerated due to the opening of the medical market through globalization. Accordingly, differentiation strategies are critical in hospital marketing. The quality of medical service oriented toward patient satisfaction becomes a strong strategic weapon to secure a hospital's competitive advantage. Therefore, marketing and communication strategies should be focused on patient-oriented, rather than hospital-oriented. Considering the changes in the hospital environment and the increase in the patients' expectation level, this study categorizes doctors' communication styles into four different ones: trust-type, professional-type, cooperation-type, and control-type. The effects of these communication styles on patient satisfaction were empirically examined. The moderating roles of the patient's characteristics and clinical characteristics between the doctors' communication styles and patient satisfaction were also investigated to find out managerial implications for hospital management. To achieve such goals, data were collected from patients of 12 general hospitals in Busan. The data were analyzed to test research hypotheses that examine 1) the relationships between doctors' communication styles and patient satisfaction, 2) the moderating roles of the patient characteristics and clinical characteristics in the research model, and 3) the impact of patient satisfaction on positive word-of-mouth and repurchase. The following summarizes the major results of this research. First, the data showed that patient satisfaction varied across doctors' communication styles. Trust-type style had the strongest impact on patient satisfaction while control-type style had the weakest influence on patient satisfaction. Professional-type style and cooperation-type style also had positive effects on patient satisfaction but the impact of the two are not statistically different. Second, significant differences in terms of patient satisfaction were found depending upon demographic variables such as gender, marital status, age, occupation, and education. Patient satisfaction, however, was consistent across varying income groups. Third, patients' medical insurance types were also related to patient satisfaction. It implies that a doctor may need to use different communication styles depending on a patient's medical insurance type. Fourth, out-patient and in-patient showed a different level of satisfaction with varying communication styles. Fifth, highly professional knowledge and strong control can influence patient satisfaction depending on the characteristics of the patient treatment field. Sixth, patient satisfaction were proved to have significantly positive effects on word-of-mouth and repurchase. The implications drawn from this study must be tempered by its limitations. First of all, the subjects used in this study were patients in Busan and small- and medium-size hospitals were excluded from the research. Therefore, future research should examine the research model by using a variety of hospitals and clinics throughout Korea. Another research agenda has to do with finding more determinant and moderating variables which will increase an explanatory power of the model. In short, this study may be the first empirical research that investigates the effects of doctors' communication styles on patient satisfaction. Interestingly enough, the results showed that each communication style had a unique impact on patient satisfaction. The findings from this research can be very useful in developing hospital marketing strategies.

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종합병원의 비보험환자 처치행위 양상과 수가분석에 관한 연구 (An Analysis of Nursing Behavior and Unit of Treatment Cost of Non- Insurance Patients)

  • 오세영
    • 대한간호학회지
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    • 제10권1호
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    • pp.41-55
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    • 1980
  • The medical care insurance system, being put into practice nearly for three years, seem to have brought about some considerable problems as serious for the government as to consider a revision of that system. As one of the most serious problems of present system, the treatment cost of insurance patients is so remarkably low in comparison with than of non-insurance cases that normal operation of hospitals is threatened and care services of low quality are induced. The researcher carried out this survey to analyze and bring to light several aspects of treatment cost of non-insurance patients as a material for a re-assessment of the cost of insurance cases which shows a a considerable difference in amount at the standpoint of hospitals with than of non-insurance cases and further, hoping the significant blind spot of present insurance system(that is, the absence of regulations' for cost assessment by patterns or types of health care treatment) will be mended in near future. The survey was carried out with the treatment invoice sheets of total 902 in-hospital Patients of a general hospital in Seoul during the period of the 2 nd quarter of the year(1979). Among total 902 patients, 694 cases were used for analysis, because those disease or syndromes shared by less than 10% of the patients were put aside before procession. The data were analyzed by kinds or types of diseases, demographic characteristics of patients, hospitalization patterns, types of nursing treatment, etc. The result of analysis was as follows 1. Among all the non-insurance cases, those who received one or more kinds of nursing treatment mounted up to 96. 7 %. The invoice issue frequency per person was 7.2 times, while that frequency per day for a person was 0.8, : the treatment cosr per person was ₩22,650 while its daily average was ₩2,430, due to the average 9.3 in-hospital days per person. 2. As to the nursing treatment types by the demographic characteristics of patients and hospitalization patterns. a. The unit cost female patients was generally more expensive them that of males, and independent nursing service was more given than other types of treatment. As to age, higher age groups received independent nursing service most, while the youngest group received instrumental and integrated nursing services. b. As to room grade, the unit cost of I.C.U. cases was the highest : and the cast of private room patients was higher than that of public room patients. By in-hospital days, the curve of function showed L. type : that is, the longer stay, the lower function. 3. State of treatment types by kinds of disease were ; a. Dependent nursing service showed comparatively high availability in surgical and neurologic disease and independent nursing service was most received by medical, obstetrical and urological patients, while instrumental and integrated services were most available for respiratory disease and obstetrical and neurologic diseases next. b. The invoice issue frequency per day for a patient was highest in obstetrical disease 3.8 times, and the unit cost(per one invoice sheet) was also highest in obstertrical disease(₩10,880) and next in neurologic cases(₩ 4,690 ). 4. As to the pertained departments. a. Cost amount per person was highest in department of Psychiatries daily cost was highest in obstetrical cases : while the invoice issue frequency was highest in obstetrics and next in pediatrics. b. In departments in need of surgical operation, dependent nursing care was highly availabl : while in internal medicine and obstetrics, independent service was higher. Psychiatrics showed the highest the of integrate nursing while pediatrics and obstetrics higher of instrumental services. The variation co-efficien of treatment cost came out to be relatively in high in special surgery, opthalmology and internal medicine. 5. State of treatment cost by types of nursing behavior was. a. The average frequency of invoice issue was 3.5 (times). Among the type four types of treatment, instrumetal service (4.3) and independent nursing behavior(3.9) showed higher frequency than average respectively. But as to unit cost (per invoice). dependent (₩5,200) and integrated (₩5,340) nursing care services were higher than average and considerably higher than the other two types. b. In repect patient distribution. independent nursing behavior(80.3% ) was the highest and depend ent nursing (31.7% ) the lowest. The variation co-efficient of treatment cost appeared highest in dependent nursing be havior as a whole, and among that, doctor's diagnosis showed the highest coefficient value (100.7). In conclusion, the variaty of treatment cost(treatment itself ) by various characteristics and treatment types pro- that treatment various sort of patients and treatment cost of various types of nursing behavior cannot be uniform. Therefore, to attain the equalization of health care service and its cost both for insurant and non-insurant patients, a more specific provision for assessment of cost should be added to the present medical care insurance system and, in addition, the cost of nursing treatment is desired to be inserted into the treatment invoice.

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기억력 향상을 위한 작업치료 중재 연구 분석: 국내 단일대상연구 중심으로 (Analysis of Occupational Therapy Intervention Research for Improving Memory: Focus on Single-Subject Research Design in Korean Academic Journals)

  • 정유진;최유임
    • 재활치료과학
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    • 제10권4호
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    • pp.39-52
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    • 2021
  • 목적 : 본 연구의 목적은 기억력 장애를 가진 성인 환자를 대상으로 기억력 향상을 위한 작업치료 중재를 수행한 단일대상연구의 특성을 확인하고 질적 수준을 알아보는 것이다. 연구방법 : 본 연구는 2011년부터 2020년까지 기억력 향상 작업치료 중재 연구 중 단일대상연구 설계를 적용한 총 6편의 논문을 분석한 문헌연구로, 연구내용에 대한 일반적 특성 및 연구방법의 질적 수준을 분석하였다. 결과 : 분석대상의 질적 수준은 66.7%(4편)가 중간 수준이었고 33.3%(2편)는 높은 수준이었으며, 낮은 수준의 연구는 없었다. 단일대상연구 설계 유형은 모두 반전설계로 ABA가 가장 많았다. 대상자는 뇌졸중, 치매, 경도인지장애 환자였으며, 대상자 수는 1~3명이었다. 독립변수는 오차배제훈련, 어플리케이션 활용 중재, 전산화인지훈련, 시간차회상훈련이었다. 종속변수는 공통변수인 기억력과 함께 집중력, 뇌파변화, 수단적 일상생활활동 및 우울이었다. 중재시간은 30~40분, 중재회기는 6~15회기였으며, 총 연구기간은 3~8주로 다양하였다. 중재 결과 모든 연구에서 중재 후 종속변수가 향상된 것으로 보고되었다. 결론 : 기억력훈련에 대한 단일대상연구 적용 작업치료 중재 연구들은 모두 중간 이상의 질적 수준을 보여 임상에서 적용 시 근거기반자료로 의의가 있으며, 기억력 향상에 효과적인 연구들이라는 것을 확인하였다.

간호·간병통합서비스를 이용한 입원환자가 인식한 간호사의 의사소통유형, 간호서비스 만족도 및 병원재이용 의도의 관계 (The Relation of Communication Types of Nurses, Satisfaction on Nursing Services and Intent to Revisit the Hospital Perceived by Patients Admitted to Comprehensive Nursing Care Service)

  • 김소영;김동원;이선미
    • 한국산학기술학회논문지
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    • 제18권11호
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    • pp.321-331
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    • 2017
  • 본 연구는 간호 통합서비스가 확대 실시되고 있는 시점에 맞추어 입원환자가 인식한 간호사의 의사소통유형과 간호서비스 만족도, 병원 재이용 의도를 파악하고, 병원 재이용 의도에 영향을 미치는 영향요인을 규명하고자 시도하였다. 연구대상자는 경상남도에 소재한 간호 간병서비스를 제공하는 100병상 이상의 6개 종합병원의 입원환자 123명을 대상으로 하였다. 자료 수집은 2017년 7월 1일부터 7월 30일까지의 기간 동안에 자가 보고형 설문조사를 하였다. 수집된 자료는 SPSS 21.0 프로그램을 이용하여 t-test와 ANOVA, Person's correlation coefficients, hierarchical regression으로 분석하였다. 연구결과는 다음과 같다. 대상자의 병원 재이용 의도 정도는 연령(F=9.83, p<.001), 성별(t=-3.82, p<.001), 배우자 유무(t=2.24, p=.028), 학력(F=11.92, p<.001), 입원기간(F=7.81, p<.001)에 따라서 통계적으로 유의한 차이가 있었다. 병원 재이용 의도는 정보 제공적(r=.609, p<.001), 친화적(r=.536, p<.001) 의사소통 유형과 간호서비스 만족도(r=.797, p<.001)간에 유의한 정적 상관관계가 있었으며, 권위적 의사소통 유형(r=-.356, p<.001)간에는 유의한 부적 상관관계가 있었다. 병원 재이용 의도에 영향을 미치는 요인은 정보 제공적 의사소통 유형(${\beta}=.38$, p=.003)과 간호서비스 만족도(${\beta}=.84$, p<.001)이었다. 따라서 간호 간병통합서비스 입원환자의 간호서비스 질과 고객만족을 향상시키기 위해서는 간호사와 환자의 효과적인 의사소통을 위한 다양한 교육 프로그램 개발과 체계적인 교육이 필요하다.

젊은 뇌졸중 환자의 우울감이 재발염려와 건강관련 삶의 질에 미치는 영향 (The Effects of Depression on Fear of Recurrence and Health-related Quality of Life in Young Adults with Stroke)

  • 윤수지;한상호
    • 한국엔터테인먼트산업학회논문지
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    • 제14권4호
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    • pp.371-380
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    • 2020
  • 본 연구는 젊은 뇌졸중 환자의 우울감이 재발염려와 건강관련 삶의 질에 미치는 영향을 파악하고자 실시한 서술적 조사연구로 2018년 7월 24일부터 2018년 11월 22일까지 C도 내 일개 상급종합병원과 J도 내 일개 대학교 병원 신경과 외래를 방문하여 젊은 뇌졸중 환자 240명을 대상으로 조사하였다. 수집된 자료는 SPSS 24.0과 SmartPLS 3.0를 이용하여 통계적인 유의성과 가설검증을 위한 분석을 실시하였다. 우울에 대한 탐색적 요인분석 결과, 죄책감, 정신적 우울, 신체적 우울의 3개의 요인으로 나누어져 추후 분석에 사용되었다. 가설 검증 결과, 우울감 중 죄책감과 정신적 우울이 재발염려에 영향을 미치는 것으로 나타났으며, 정신적 우울이 건강관련 삶의 질에 통계적으로 유의한 영향을 미치는 것으로 나타났다. 또한 재발염려가 건강관련 삶의 질에도 유의한 영향을 미치는 것으로 나타났다. 본 연구 결과를 통해 환자의 죄책감과 정신적 우울 정도를 경감시키기 위한 중재뿐만 아니라 우울감의 조기 사정 및 중재를 통하여 젊은 뇌졸중 환자의 뇌졸중 재발염려를 극복하는 것이 건강관련 삶의 질 향상에 크게 기여할 수 있을 것으로 사료된다.

혈액투석환자의 건강 관련 삶의 질과 영향 요인 (Quality of Life and Influencing Factors related to the Health in Hemodialysis Patients)

  • 전영미;박상연
    • 한국산학기술학회논문지
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    • 제16권7호
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    • pp.4816-4827
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    • 2015
  • 본 연구는 혈액투석환자의 증상경험 정도, 건강관련 삶의 질과 영향요인을 파악하기 위한 서술적 조사연구이다. 연구대상자는 D광역시에 소재한 1개의 대학병원과 2개의 투석전문병원에 등록되어 혈액투석을 받고 있는 환자 102명이었다. 자료수집 기간은 2014년 4월부터 5월까지이었고, 자료분석은 SPSS/WIN 18.0을 활용하여 ANOVA, t-test, Pearson correlation, 단계별 회귀분석을 실시하였다. 연구결과, 본 연구 대상자가 경험하는 증상 중 피로가 가장 높았고, 피부건조, 가려움 순이었다. 본 연구대상자의 삶의 질 정도는 3점이었고, 영향요인은 가족의 월수입과 증상정도이었으며, 설명력은 42.2%이었다. 본 연구결과를 토대로 혈액투석 대상자들에 대한 사회복지 차원의 지원 확대와 대상자의 증상경험과 증상정도를 완화해줄 수 있는 다양한 프로그램개발 및 간호중재법의 적용이 필요할 것이다. 특히 피로와 가려움, 수면 장애는 혈액투석환자가 주로 호소하는 증상으로서 이를 경감시킬 수 있는 간호중재 개발을 위한 추후 연구를 제언한다.