• 한국콘텐츠학회논문지
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• 제16권4호
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• pp.195-203
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• 2016

본 연구에서는 커피 전문점 고객들의 구매 의사 결정 메커니즘에 대해 살펴보고자 한다. 고객들의 재구매 의도를 형성하는 주요 선행 요인으로 고객 만족, 인지된 가치, 브랜드 이미지를 고려하였다. 인지된 가치는 다차원 접근법을 바탕으로 실용적 가치, 유희적 가치, 사회적 가치로 구분하여, 각 가치 요인들이 고객들의 구매 의사 결정에 미치는 영향을 살펴보았다. 제안한 연구 모형은 커피 전문점을 자주 방문한 232명의 대학생들을 대상으로 분석하였으며, LISREL을 이용하여 구조방정식 모형을 검증하였다. 연구 분석 결과, 제안한 연구 모형은 재구매 의도 분산의 67%, 고객 만족 분산의 73%를 설명하였다. 고객 만족과 브랜드 이미지는 재구매 의도 형성에 핵심적인 역할을 담당하였다. 그리고 실용적 가치와 유희적 가치는 재구매 의도에 유의한 영향을 미쳤지만, 사회적 가치는 재구매 의도에 부정적인 영향을 미쳤다.

• Journal of Information Technology Applications and Management
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• 제19권2호
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• pp.79-96
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• 2012

Thanks to the growth of information technology (IT), e-commerce transactions are rapidly developing. Consumers searched and purchased for products and services through e-commerce transactions and felt excitement and satisfaction through shopping behaviors in online shopping malls. The enlargement of company's marketing efforts and consumer tastes of the uncontrolled consumption for goods and services increased the impulsive purchase in online shopping malls. In diffusing consumers' e-impulse buying, consumers increased in expenditures according to unnecessary purchasing behavior in online shopping malls. However, enterprises increased sales and benefits due to consumers' impulse buying in online shopping malls. Accordingly, in research areas of enterprises and consumers levels, the studies of e-impulse buying will provide significant values for marketers of companies. In this study, we analyzed the relationships among intention to use, trust, and value in online shopping malls. And we also analyzed the moderating effect of e-impulse buying with utilitarian and hedonic value to establish trust in online shopping malls. The result of this study showed that hedonic and utilitarian value should have a positive impact trust and trust should have a positive impact intention to use in the online shopping malls. The e-impulsive buying showed a moderating effect on the relationship between hedonic value and trust in online shopping malls. The e-impulsive buying didn't show, however, a moderating effect on the between utilitarian value and trust in online shopping malls. The results of this study will provide valuable implications for implementing e-commerce strategies.

• 한국프랜차이즈경영연구
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• 제11권4호
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• pp.17-29
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• 2020

Purpose: As the untact culture has spread due to the recent COVID-19, the service industry as well as the beauty salon is shrinking. In order to overcome such a crisis in beauty salons, the lower dimension of beauty salon service quality is divided into servicescape, technical service, and employee service, and actions are taken with the 'perceived value of the customer' as a parameter. In this study, S-O-R(Stimulus-Organism-Response) theory was applied for customer-centered analysis, and gender and regularity were selected as moderator variables to add practical implications. Research design, data, and methodology: All constructs were measured using items developed and used in the previous study. A total of 261 questionnaires were collected online using NaverForm. The data were analyzed using factor analysis, correlation analysis, and measurement model analysis with SPSS 22.0 and AMOS 22.0. After testing the research model and hypothesis for the entire group, a multi-group analysis was conducted by dividing into male and female groups, regular customers, and non-regular customers. Results: First, this study showed that the service environment of beauty salon customers had a negative (-) effect on perceived utilitarian value, and the technical service and perceived hedonic value had a positive (+) effect on the customer's behavioral intention. Technical service and employee service had a positive (+) effect on perceived hedonic value, but perceived hedonic value did not affect customer's behavioral intention. Second, there is no statistically significant difference in each path between male and female groups. Third, there was a statistically significant difference between regular customers and non-regular customers, only the path that the servicescape influences the perceived hedonic value. Conclusion: According to the results of this study, technical service and utilitarian value should be considered in order to induce behavioral intention of customers, and technical service quality should be considered first. Also, operating a beauty salon requires a differentiated approach to the salon servicescape according to the ratio of non-regular and regular customers. The beauty salon servicescape generally showed negative practical value for non-regular customers, but positive for the Hedinic value for servicescape such as comfortable service and clean interior for regular customers.

• 한국IT서비스학회지
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• 제12권2호
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• pp.31-53
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• 2013

Web 2.0 has affected existing e-commerce and created a new business model of e-commerce, known as social commerce. Social commerce is a subset of e-commerce using social network services and is emerging as an important platform due to increased popularity of social networking services. This study focuses on analyzing the factors that influence the shopping value and intention to repurchase of social commerce users. Based on prior researches, we develop a research model, including individual characteristics of social commerce users (Collectivism, Price Sensitivity, Impulse Buying) and social commerce characteristics (Cost saving, Product Variety, Shopping Convenience). Furthermore, this study proposed the moderating effect of Perceived Security and the relationship between shopping value and intention to repurchase. To empirically validate, the data were collected from 220 social commerce users. The results indicated that individual characteristics (collectivism, price sensitivity, impulse buying) were positively related to hedonic shopping value. In addition, social commerce characteristics (cost saving, shopping convenience) were positively related to utilitarian value. The shopping value(hedonic and utilitarian) had a significant influence on intention to repurchase. The moderating effects of perceived security also was significant. Lastly, the implications for theory and practice are discussed.

• The Journal of Asian Finance, Economics and Business
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• 제7권3호
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• pp.191-199
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• 2020

This study aims to investigate what selection attributes of customer value are more crucial when consumers choose the dessert at convenience store, which is the fastest growing retail format in Korea recently. Factors considered to be important when customers buy dessert, such as economics, diversity, convenience, and safety were examined and also relationship between customer value and satisfaction was analyzed. The survey was conducted through online (including SNS) from April 6, 2019 to April 30, 2019. A total of 303 questionnaires were used for empirical analysis. Factor analysis was performed to verify the validity and reliability of the measured variables. And the structural equation model (SEM) was used as a statistical method for hypothesis testing. As a result, factors as 'diversity', 'safety' were revealed to significantly affect hedonic customer value, while 'convenience' was shown to affect utilitarian customer value significantly. In addition, the path that customer value leads to satisfaction was also found to be significant. The result of the study suggests that selection attributes of convenience store dessert and providing meaningful implications of related hedonic and utilitarian values when customers purchase dessert at convenience store. This study provided practical implications for managers of the fiercely competitive dessert industry.

• 한국콘텐츠학회논문지
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• 제11권12호
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• pp.856-869
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• 2011

본 연구는 소비자의 쇼핑성향을 쾌락적 쇼핑성향과 실용적 쇼핑성향으로 구분하고 로하스 제품에 대한 소비 의식 및 소비 행동과 쾌락적,실용적 쇼핑성향과의 관계를 살펴보았다. 결과는 쾌락적,실용적 쇼핑성향이 모두 로하스 제품에 대한 소비 의식 및 소비 행동에 영향을 주는 것으로 나타났다. 또한, 소비자들이 구매하는 로하스 제품을 쾌락적, 실용적, 쾌락적+실용적 성격으로 구분하여 각각 대표적인 화장품, 세제, 전자제품에 대한 로하스 제품 소비행동과 쇼핑성향과의 관계를 살펴 본 결과, 쾌락적+실용적 성격의 로하스 전자제품 소비에는 쾌락적, 실용적 쇼핑 성향 모두가 영향을 주는 것으로 나타났다. 또한, 쾌락적 성격의 로하스 화장품 소비에는 쾌락적 쇼핑성향만 영향을 주는 것으로 나타났다. 반면, 실용적 성격의 로하스 세제 소비에는 실용적 쇼핑성향이 영향을 주지 못하는 것으로 나타났다. 따라서, 로하스 제품의 확대를 위해서는 로하스 제품 소비 자체가 소비자로서 자존심을 바로 향상시키고 얼마나 즐거움을 줄 수 있는가와 같은 소비자의 쾌락적 쇼핑성향을 충족시키는데 초점을 맞추어야 하며, 나아가, 로하스 소비 행동이 사회적으로 적합하며 올바른 행동이라는 점을 홍보하고, 깨끗한 환경에 기여를 하는 소비가 모범적인 행동이며 성숙한 시민으로서의 의무 사항이라는 홍보와 교육이 필수적이라고 할 수 있을 것이다.

• 국제지역연구
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• 제21권2호
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• pp.197-218
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• 2017

본 연구는 서비스 분야에 속하는 멀티플렉스 영화관 산업의 특징을 고려하여 한국과 베트남 멀티플렉스관에서 제공되는 서비스 요소들을 살펴보고, 서비스 요인들이 고객의 소비 가치와 재방문 의도에 미치는 영향 관계를 멀티플렉스 산업이 성장하는 베트남 시장과 성숙한 한국시장 간을 비교하여 분석하고자 하였다. 실증분석 결과, 서비스 요인들은 고객의 소비 가치에 긍정적인 영향을 미치는 것으로 확인되었으며, 양 국가 고객 모두 실용적 가치와 쾌락적 가치가 재방문 의도에 긍정적 영향을 미치는 것으로 밝혀졌다. 특히, 한국 고객들은 베트남 고객들에 비해 실용적 가치가 재방문 의도에 더 큰 영향을 미치는 반면, 베트남 고객들은 한국 고객들보다 재방문하는데 있어 쾌락적 가치를 더 중요시 하는 것으로 밝혀졌다.

• Journal of Smart Tourism
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• 제1권2호
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• pp.37-46
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• 2021

The travel-related applications on a smartphone help tourists make a reservation before their trip conveniently; use a map, direction guidance, and translation services during the travel; evaluate and recommend travel services communicating with others after their journey. This study examines the relationships among affordances and constraints provided by the mini-program, users' perceived value, and travel-related mini-program (TRMP) usage by analyzing the structural equation modeling. An online questionnaire was developed from the available scales in the published literature. A total of 651 TRMP users responded to the survey, and 448 valid responses were included for analysis. Affordance, including physical, cognitive, sensory, and functional affordance, significantly influenced the hedonic value of TRMP; utilitarian value except for cognitive affordance. There were negative relationships between unfamiliarity and both types of value. The utilitarian and hedonic value of TRMP significantly influenced both the exploitative and explorative use of TRMP. Travel-related mobile applications are dramatically increased in the tourism field. This research sheds light on TRMP usage, as a new and smart device, from a user's perspective based on the affordance theory. This study represents a valuable direction regarding the emerging travel-related online platforms in tourism.

• 한국IT서비스학회지
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• 제15권1호
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• pp.19-37
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• 2016

Advance of the Internet environment is applied not only to information search but also to the area of consumption behavior. Current research analyzes online use behavior and online information search of consumers in terms of users' perception. With the result of the research, it is noticed that promotion focus brings broader variation of information use behavior, and utilitarian value has a beneficial impact on the online exploratory information search. In addition, it is revealed that the more exploratory the information search is, the wider the range of online shopping information search is. Finally, people who have utilitarian shopping value showed more exploratory behavior in online search, especially for the search of informational products, than those who have hedonic shopping value. Present research is believed to improve practical influence of consumers' personality on online use behavior when customers purchase search products online. As a result, it would contribute to consumer research and marketing held online.

• 한국의류학회지
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• 제40권2호
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• pp.287-304
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• 2016

This study examines the influence of product classification standards and structure on user perception as well as their attitude towards online shopping sites. The causal relationships of variables are also examined. The analysis was based on an online survey with 247 responses. Four types of internet shopping sites were developed and used as a stimulus. The results of the mean comparison analysis indicated that perceived variety, information overload, perceived shopping value and attitude towards the site varies significantly with product classification standards and structure. There was also of a marginally significant interaction between the classification standard and structure on perceived variety and information overload. The causal relationship analysis revealed that perceived variety positively influenced hedonic and utilitarian shopping value. However, information overload had a negative effect on hedonic and utilitarian shopping value. Both the hedonic and utilitarian shopping value positively influenced attitudes towards the sites. This study demonstrates that classification method influences customer perception and attitude. It offers interesting insights on a product classification method as a strategic tool for online shopping.