• Journal of Families and Better Life
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• v.20 no.3
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• pp.113-124
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• 2002

The purpose of this study was to identify the subarea of customer complaints handling service and to accomplish the data for an improvement of complaints handling get service through the evaluation of the importance and performance on customer handling service as subdivisions of customer complaints handling service. The data were collected 303 female/male, 20-30 age by outline survey. The major findings of this study were as follows: 1) The subdivisions of customer complaints handling service were classified into four different factors ; promptness, empathy, information, policy factors. 2) As the subdivisions factors, importance was promptness, empathy>information>policy factor and performance was empathy>information>promptness>policy factor in order. 3) There were question asking the performance evaluation of influencing the total satisfaction of customer complaints handling service. There were promptness, empathy of performance evaluation of influencing the total satisfaction.

• Transactions of the Korean Society for Noise and Vibration Engineering
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• v.15 no.7 s.100
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• pp.799-805
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• 2005

This paper describes the development process of high stiffness body for ride and handling performance. High stiffness and light weight vehicle is a major target in the refinement of Passenger cars to meet customers' contradictable requirements between ride and handling performance and fuel economy This paper describes the analysis approach process for high stiffness body through the data level of body stiffness. According to the frequency band. we can suggest the design guideline about lg cornering static stiffness, torsional and lateral stiffness, body attachment stiffness. The ride and handling characteristic of a vehicle Is significantly affected by vibration transferred to the body through the chassis mounting points from front and rear suspension. It is known that body attachment stiffness is an important factor of ride and handling performance improvement. And high stiffness helps to improve the flexibility of bushing rate tuning between handling and road noise. It makes possible to design the good handling performance vehicle and save vehicles to be used in tests by using mother car at initial design stage. These improvements can lead to shortening the time needed to develop better vehicles.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2004.11a
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• pp.358-361
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• 2004

This paper describes the development process of high stiffness body for ride and handling performance. High stiffness and light weight vehicle is a major target in the refinement of passenger cars to meet customers' contradictable requirements between ride and handling performance and fuel economy. This paper describes the analysis approach process for high stiffness body through the data level of body stiffness. According to the frequency band, we can suggest the design guideline about Is cornering static stiffness, torsional and lateral stiffness, body attachment stiffness. The ride and handling characteristic of a vehicle is significantly affected by vibration transferred to the body through the chassis mounting points from front and rear suspension. It is known that body attachment stiffness is an important factor of ride and handling performance improvement. And high stiffness helps to improve the flexibility of bushing rate tuning between Handling and road noise. It makes it possible to design the good handling performance vehicle at initial design stage and save vehicles to be used in tests by using mother car at initial design stage. These improvements can lead to shortening the time needed to develop better vehicles.

• Transactions of the Korean Society of Automotive Engineers
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• v.18 no.2
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• pp.67-73
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• 2010

In this study, a camber angle generating mechanism for rear suspension is suggested. An experimental device is implemented and tested. A full vehicle model with camber angle generating device by using ADAMS/Car is modeled. Rear left wheel and rear right wheel have 5 different camber angles in the simulations, respectively. Step steer and pulse steer simulations are carried out for investigating the effects of vehicle handling performance due to camber angle control of rear suspension. According to the results, the camber angle of rear suspension affects the vehicle handling performance during both simulations. Therefore, when the vehicle makes the right turn or left turn, left and right wheel should have the proper orientation for improving the handling performance, respectively.

• Transactions of the Korean Society of Automotive Engineers
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• v.19 no.6
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• pp.23-29
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• 2011

In this study, a camber angle generating mechanism for front and rear suspension is suggested. An experimental device is implemented and tested. A full vehicle model with camber angle generating device by using ADAMS/Car is modeled. Step steer simulations are carried out for investigating the effects of vehicle handling performance due to camber angle change of front and rear wheel. According to results, the camber angle of rear suspension affects the vehicle handling performance during both simulations. Therefore, when the vehicle makes the right turn or left turn, left and right wheel of front and rear suspension should have the proper orientation for improving the handling performance, respectively.

• Journal of Korean Clinical Nursing Research
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• v.22 no.2
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• pp.217-224
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• 2016

Purpose: The purpose of this study was to evaluate the effects of safe handling education of antineoplastic drug on knowledge and performance of clinical nurses. Methods: This was a nonequivalent control-group pretest-posttest study. A total of 49 nurses (25 for the experimental group and 24 for the control group) who dealt with antineoplastic drug within the previous 1 week participated in the study. The guidelines for safe handling of antineoplastic drugs and antineoplastic drugs side effects were provided to the experimental groups whereas only antineoplastic drugs side effects was given to the control groups. Knowledge and performance in reference to antineoplastic drug handling were measured before and 8-week after interventions. Results: The knowledge scores between the pretest and posttest were not statistically significant in both groups. However, the performance scores in the experimental group was significantly higher than that of the control group. Conclusion: The given education of safe handling of antineoplastic drugs had an effect on improving clinical nurses' performance. Thus this education could be routinely administered in practice for those who deal with antineoplastic drugs in their everyday practice.

• Korean Journal of Air-Conditioning and Refrigeration Engineering
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• v.19 no.9
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• pp.622-629
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• 2007

Compact semi-center type automotive air handling system(AHS) is developed in this study and it's performance is compared with the conventional 3-pieces type air hand-ling system. The pressure drop is measured at component level and system level, and air flow rate and air distribution of discharge air through each ducts from air handling system are measured. System level characteristics of pressure drop at face and windshield discharge mode and air flow rate are investigated, and also temperature control linearities are tested. The volume of the air handling system package is reduced about 20%. And air flow rate increase about 5 to 20% compared to the conventional 3-pieces type air handling system at each discharge mode with significantly improved air pressure drop both component and system level. Also, air distribution and temperature controllability meet to evaluation criteria.

• Journal of Sensor Science and Technology
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• v.5 no.5
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• pp.55-62
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• 1996

This paper describes development of Polarized Stereo Monitoring System (KAERI-PSM) and compares the remote handling performance of KAERI-PSM with that of other monitoring systems, electric shutter type stereo monitoring system and general TV monitoring system. Remote handling performance is evaluated by total time and error number on remote operating experiments. Four kinds of remote handling experiments are carried out through 1) directly 2) general TV 3) electric shutter type monitor, and 4) KAERI-PSM. In these experiments six employees are participated and PUMA robot with force-torque reflectional joystic is used. The result of experiments show that camera angle against object is significant factor in monitoring and stereo monitoring system give more performance benifits in terms of accuracy and speed of remote handling operation than general TV monitoring system. In comparision of the polarized and electric shutter type stereo monitoring system, both have similar accuracy and speed for remote handling operation, but the former is superior in image quality and stability of the performance.

• Journal of the Korean Society of Safety
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• v.18 no.2
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• pp.125-131
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• 2003

In recent years, the Korean Army made use of fork-lifters or conveyors when loading and/or unloading military material in order to prevent accidents and to promote efficiency of military material handling activities. However, in troops smaller thin battalions, manual material handling activities are still committed for many reasons. In this thesis, a brand new loading/unloading device for efficient military material handling or manual workers was developed, and its validation study was conducted through objective assessment based on electromyography, subjective assessment based on Body-Map technique developed by Corlett and Bishop, and finally work performance comparison. The results of EMG analysis showed that muscular workload improved by 24% when using the device compared to manual work without the device, and complain of each body part was remarkably reduced. In addition, remarkable effectiveness enhancement was observed in the work performance. Consequently, it could be concluded that ergonomic devices like one developed in this research should be studied further in the ergonomic sense as well as in the economical sense.

• Advances in Automotive Engineering
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• v.1 no.1
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• pp.1-20
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• 2018

The aim of this study is the optimization of the parameters of interconnected Hydro-Pneumatic (HP) suspension system of a three-axle vehicle for ride comfort and handling. For HP suspension systems of equivalent vertical stiffness and damping characteristics, interconnected HP suspension systems increase roll and pitch stiffness and damping characteristics of the vehicle as compared to unconnected HP suspension systems. Thus, they result in improved handling and braking/acceleration performances of the vehicle. However, increased roll and pitch stiffness and damping characteristics also increase roll and pitch accelerations, which in turn result in degraded ride comfort performance. Therefore, in order to improve both ride comfort and vehicle handling performances simultaneously, an optimum parameter set of an interconnected HP suspension system is obtained through an optimization procedure. The objective function is formed as the sum of the weighted vertical accelerations according to ISO 2631. The roll angle, one of the important measures of vehicle handling and driving safety, is imposed as a constraint in the optimization study. Upper and lower parameter bounds are used in the optimization in order to get a physically realizable parameter set. Optimization procedure is implemented for a three-axle vehicle with unconnected and interconnected suspension systems separately. Optimization results show that interconnected HP suspension system results in improvements in both ride comfort and vehicle handling performance, as compared to the unconnected suspension system. As a result, interconnected HP suspension systems present a solution to the conflict between ride comfort and vehicle handling which is present in unconnected suspension systems.