• 한국식품조리과학회지
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• 제18권3호
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• pp.355-364
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• 2002

본 연구는 서울 시내 사업체 급식소의 영양사 및 급식 관리 책임자를 대상으로 HACCP 제도 도입에 따른 사업체 급식 위생 관리에 대한 인지 및 HACCP 시스템 적용을 위해 조성되어야 할 선결 문제와 장애 요인을 알아봄으로써 효율적인 사업체 급식 위생 관리 제도를 정착, 확대시키기 위한 기초자료를 제공하고자 실시되었으며, 그 결과는 다음과 같았다. 1. 사업체 급식의 현 위생 관리 상태에 대한 조사대상자의 만족도는 대체로 만족하는 수준이었으며, 급식 관리 책임자가 영양사에 비해 만족도가 약간 높은 것으로 나타났다. 2. HACCP 제도에 대한 인지는 조사 대상자 대부분이 '알고 있다'고 응답하였으며, HACCP 적용 업소로 지정되지 못한 이유는 '우대 조치가 미약해서' 라는 응답이 가장 많아 사업체 급식에서 HACCP 적용 확대를 위해서는 여러 종류의 지원책이 필요함을 시사하였다. 또한 영양사와 급식관리 책임자 대부분이 HACCP 제도에 대한 적용 의사가 있다고 답하였으나 그 도입 시기는 '단계적으로 도입해야 한다'가 많았다. 사업체 급식에서 HACCP 제도를 도입 못하는 이유로는 두 집단 모두 '시설, 설비 부족'을 가장 큰 이유로 꼽았으며, HACCP 제도 도입시 예견되는 문제점으로는 '급식실의 시설, 설비상 문제'와 '교차 오염' 및 '온도 관리'를 지적했다. 3. 사업체 급식 식중독 사고의 주요 원인에 대한 인식에서는 영양사와 급식 관리 책임자 모두 '온도-소요시간 관리의 부재'를 각각 23.9%와 26.9%로 가장 많이 지적했다. 4. 사업체 급식에서 위생 관리가 어려운 항목은 영양사의 경우는 '가열 조리 후 온도 측정 및 소요시간 기록'을, 급식 관리 책임자는 '주방 바닥 건조 유지' 및 '작업이 바뀔 때마다 손 세척'으로 응답하였으며, 사업체 급식 위생 관리에서 가장 우선적으로 개선이 필요한 사항으로 영양사는 '기기, 시설 및 설비 개선'을, 급식 관리 책임자는 '재원 확보'라고 답하였으나 전체적으로 볼때 영양사의 개선에 대한 인식이 급식 관리 책임자에 비해 모든 항목에서 유의적으로 높게 나타났다. 사업체 급식에서 위생 관리가 잘 수행되지않는 주된 이유로 영양사는 '인식 부족'(6문항)에, 급식 관리 책임자는 '시간 부족'(9문항)에 가장 많이 응답하였다.

• 한국컴퓨터정보학회논문지
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• 제12권5호
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• pp.263-271
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• 2007

21세기에는 세계적으로 서비스산업의 비중이 커지고 있는 경향에 발맞추어 국내에서도 제조산업 위주의 경제환경에서 서비스산업으로의 경제구조로 바뀌고 있다. 따라서 서비스품질은 조직의 성공여부에 중요한 요인으로 작용하고 있다. 본 연구는 PZB(Parasuraman, Zeithaml and Berry)의 SERVQUAL모형에서 서비스품질속성들인 유형성, 신뢰성 대응성, 확신성 및 공감성 등의 5가지 차원들을 이용하여 서비스산업의 일종인 패스트푸드업에서 고객만족에 영향을 미치는 서비스품질속성들을 규명하며, 최종적으로 구매 후의 고객 행동에 미치는 영향을 분석하였다. 그러므로 본 연구는 패스트푸드 서비스 산업에서 고객 만족에 영향을 주는 서비스품질 요인들의 개선 대상을 발견하도록 도와주는데 그 목적이 있다.

• 한국조리학회지
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• 제12권2호
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• pp.106-120
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• 2006

This study aimed to analyze the effects of handbills from the food-service industry on the marketing performance. In this study, an independent variable was one of the evaluation factors of handbills while performance variables were general satisfaction of handbills and repurchase intention. For the analysis methods, frequency analysis, descriptive statistics, factor analysis and multiple regression analysis were performed with SPSS 12.0. As a result of analyses, it was revealed that general satisfaction of handbills by advertisement evaluation factors was partly significant. Second, it was found that a product purchase intention by advertisement evaluation factors was not mostly influential. Even though the findings of this study, it is expected that this study, which attempted an exploratory study on handbills of the food-service industry, will be used for future advertisement analyses of the food-service industry and as basic information on the advertisement effect.

• 한국콘텐츠학회논문지
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• 제7권12호
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• pp.145-156
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• 2007

본 연구는 외식산업 종사원의 자기효능감, 자기존중감과 소진 간의 영향관계를 파악하여 외식산업의 인적자원관리의 효율성을 제고하는데 그 목적이 있다. 이러한 연구목적을 달성하기 위하여 문헌적 연구와 구조모형분석을 이용한 실증적 연구를 함께 실시하였으며, 분석결과를 바탕으로 외식산업의 인적자원관리 방안을 제시하였다.

• 한국콘텐츠학회논문지
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• 제6권12호
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• pp.296-308
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• 2006

본 연구는 외식산업 경영 관리자의 리더십과 종사원의 임파워먼트, 그리고 조직유효성 간의 영향 관계를 파악하여 외식산업의 인적자원 관리의 효율성을 제고하는데 그 목적이 있다. 이러한 연구목적을 달성하기 위하여 문헌적 연구와 구조모형분석을 이용한 실증적 연구를 함께 실시하였으며, 분석결과를 바탕으로 외식산업의 인적자원관리 방안을 제시하였다.

• 한국식품조리과학회지
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• 제29권1호
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• pp.73-79
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• 2013

The purpose of this study was to examine the level of importance of service quality provided by restaurant when industry meal service recipients used the restaurant. Additionally, the purpose was to compare the level of satisfaction on the respective service qualities of company cafeteria and outside restaurant. The level of relative importance and satisfaction of service quality attributes are comparatively analyzed using the Important-Performance Analysis (IPA) of customers in order to provide basic information on the direction of marketing to efficiently operate company foodservice facilities. Restaurant service qualities were divided into the six factors of hygiene, convenience, food, environment, subsidiary services and food distribution process. The results revealed that the 'environment' of both company cafeteria and outside restaurant was needed to improve as quickly as possible. Additionally, it was found that the level of satisfaction was higher in the 'food' and 'environment' factors when using company cafeteria and outside restaurants, which would become an important attribute for the company foodservice recipients to use outside restaurants than using company cafeteria. Accordingly, it could be said that company cafeteria will need further control of the 'food' and 'environment' factors.

• 한국조리학회지
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• 제12권1호
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• pp.157-172
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• 2006

Food Culture is formed in a unique culture heritage in some areas harmonized with social factors mixed with geographical conditions, natural environment, culture and religion. The more the life skill develops highly, the more people focus on improvement of the life skill in order to realize a delightful and convenient life, and plan an increase of production. Recently food-service companies have changed very quickly with economic environment. Such change will be continued and its speed will be more faster than now. Many food-service companies will disappear for weak competition, if they don’t manage adequately in such a case. Therefore, food-service companies have to search for an efficient, unique and creative management strategy. In such a viewpoint, Kyunggi-do designated five local cities as a model of Food Culture Streets greeting Welcoming Year of Kyunggi-do in 2005. The purpose of this study is to serve the healthy food to visitors visiting the Food Culture Streets and to do public relations about the excellence of their traditional food. In addition, this study includes improving tastes and qualities of food through education about cooking skills, management strategies and the best service with unique and creative menu development. Accordingly, we need to analyze the factors continuously on the business of food culture streets, and intend to use them as a database for high quality education and activity of food service industry in the future.

• 한국식생활문화학회지
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• 제15권2호
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• pp.123-137
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• 2000

Korea market of food service industry has been increased greatly since early 90's with the emergence of professional catering business and the expansion of school food service. Because of the characteristics of food service establishment, feeding many people at a time, there is always a high potential of foodborne outbreak which requires special sanitary management to prevent. Currently, many catering businesses are interested in HACCP(Hazard Analysis Critical Control Points), a new sanitary management system, and are trying to develop HACCP Plans for their food service establishment. Microbiological hazard analysis, a most important step for developing HACCP Plan, provides also basic information for evaluating sanitary aspect of prepared foods and their materials. There are not extensive data of microbiological hazard analysis for food service operations, especially for prepared foods and raw materials, which are helpful for developing a HACCP Plan. The extensive microbiological hazard analyses for 65 prepared foods and 51 raw materials selected from a couple of food service establishment were performed in this research. These results will provide useful information to determine hazards for developing a HACCP plan, and also to understand sanitary status for prepared foods and raw materials in food service establishment.

• 동아시아식생활학회지
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• 제17권4호
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• pp.571-579
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• 2007

The aim of this study was to predict the development process of the Korean food service industry by forecasting the per capita GDP. Forecasting the GDP, involved two primary approaches. One was related to looking at the Korean food service industry's situation by per capita GDP and comparing it to that of the US and Japan. The other was to predict food service industry projections in Korea by quantitative forecasting models. Holt's simple exponential smoothing method and new types of the series models(Damped trend exponential smoothing method), were employed to predict the per capita GDP. The accuracy of the models was measured by MAPE. The empirical results of the forecasting models indicate that the three time series models performed fairly well. Of these Damped trend Damped trend exponential smoothing performed best with the lowest MAPE(9.9%). The results show that the time for reaching a per capita GDP level of $20,000 was 2008 with the Damped trend model and 2009 with the Holt model. Moreover, we found that a per capita GDP level of $30,000 will be achieved in 2012 from the Damped trend model and in 2013 from the Holt model. Within this study, the implications for the Korean food service industry are further discussed. It was predicted there will be a stabilization period in 2008 or 2009 in Korea with achievement of a per capita GDP of $20,000. At this time, major food service industry companies will need to invest in equipment toy external growth and there will be industry trends toward ethnic food and theme restaurants. Also, if a per capita GDP of $30,000 is achieved by 2012 or 2013, the Korean food industry will need to be highly responsive. Therefore, food industry companies should forecast and study customer values and prepare for changes.

• 대한영양사협회학술지
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• 제9권1호
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• pp.22-31
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• 2003

The purposes of this study were to compare performance of HACCP-based sanitary management and sanitation knowledge of employees in some food services (hospitals, elementary school, industry) in Inchon. Therefore, the survey questionnaire consisted of general background, sanitation performance, sanitation knowledge evaluation. The subjects were 370 employees in hospital, elementary school, industrial food service. The statistical analysis of data was completed using SPSS program. The results were summarized as follows: 99.3% of surveyed employees were female. 95.7% of employees were attended sanitation education and 76.8% of them were educated once a month. Employees in school food service showed higher academic career than the other food service employees. The food service employees' performance level was high(4.48). The performance level of school employees was significantly higher compared to other food services(p<0.001). Average score of sanitation knowledge was 16.36/20. The school food service employees' knowledge 17.03 was also higher compared to other food services. There was no significant correlation between sanitary performance and knowledge for total score. But among items of sanitary performance, a personal hygiene and food sanitary was significantly correlated with sanitation knowledge. The results of survey imply that the suitable contents and methods of education and training must be developed. Also, Financial supports to install necessary sanitary facilities are very important in order to raise effectiveness of education.