• 식품보건융합연구
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• 제9권1호
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• pp.11-18
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• 2023

This study aims to examine the relationship between customer satisfaction and revisit intention according to the selected attributes of dessert cafes in Korea. Additionally, we would like to provide useful data to maintain a continuous competitive advantage by comprehensively reviewing the effective operation of dessert cafes and strategic plans and methods to identify customer needs in the rapidly spreading competitive environment of the domestic dessert restaurant industry in Korea. A qualitative analysis method was applied through a literature review on satisfaction and revisit according to the selected attributes of dessert cafes, and data using theoretical backgrounds obtained through web searches and existing cases. As a result, dessert quality and convenience showed inconsistent results, and coffee quality was found to have a statistically significant positive (+) effect in various data. Moreover, various attributes such as service, image, price, diversity, and service had a significantly positive (+) effect, and satisfaction with dessert cafes also had a significantly positive (+) effect on revisit intention. In conclusion, dessert cafe managers should develop various desires that reflect consumers' tastes and are competitive so that customers can revisit dessert cafes, which requires more in-depth analysis by obtaining a more systematic sample group in the future.

• International journal of advanced smart convergence
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• 제11권2호
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• pp.95-101
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• 2022

The development of the 4th industry has increased social media, and the rise of COVID-19 has stimulated non-face-to-face services. People's consumption patterns are also changing a lot due to non-face-to-face services. In this paper, food content keywords are derived through social network-based semantic network analysis, emotions are analyzed, and keywords applied to food recommendation platforms are input. We collected food, influencer, and corona keyword analysis data through Textom. A lot of research has been done through online reviews of existing influencer content. However, there is a lack of research on keyword sentiment analysis provided by influencers rather than consumers and research perspectives. This paper uploads language and topics derived through online reviews of existing publications and subscribers, and goes beyond the limits used in marketing methods. By analyzing keywords that influencers suggest when uploading content, you can apply data that applies them to food recommendation platforms and applications.

• 한국식생활문화학회지
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• 제20권4호
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• pp.459-467
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• 2005

The purpose of this study is to provide useful information for establishing desirable table manner culture by investigating the perception, practice of traditional basic table manner. The subjects were consisted of 1,261 participants(618 males and 643 females) in Daegu and Kyungpook. The recognition, practice of traditional basic table manner were measured on the five-point Likert scale. The results were summarized as follows: The overall recognition score on ordinary table manner was 3.74 points, and of methods and kinds of dinner services was 2.99 points. The education score on table manner of parents for sons and daughters was 3.66 points, and the necessity score of table manner was 3.92 points. The scolding score of adults for table manner was 2.79 points, and cooking score of side dishes for adult was 3.25 points. In result of analyzing difference between perception and performance of traditional table manner, perception is much higher than performance. Respondents consider that the most perceptional and performant traditional table manner item is 'eating foods inside mouth by not seeing and rushing out'. Meanwhile, 'eating and taking some foods from a main dish' was the lowest perception and performance. The total recognition score on traditional table manner was 77.78 points, and the total practice score on traditional table manner was 71.72 points.

• 한국식생활문화학회지
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• 제24권5호
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• pp.506-517
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• 2009

This study was conducted to investigate the effects of 6 Sigma on menu management, work commitment and quality in the culinary division of hotels and family restaurants. In addition, this study sought to identify the effects of menu management, work commitment and quality performance on customer satisfaction. Furthermore the relationship between menu management and culinary quality was evaluated here. The subjects evaluated in this study were employees of culinary division of hotels and family restaurants that implemented or were about to adopt the 6 Sigma program. A total of 385 questionnaires were analyzed using factor analysis, a reliability test, and covariance structural analysis. The results revealed that the 6 Sigma program influenced menu management, work commitment and culinary quality. Moreover, menu management, work commitment and culinary quality performance were found to impact customer satisfaction and culinary quality performance. Based on these findings, culinary divisions of hotels and family restaurants should incorporate the 6 Sigma program as soon as possible. To implement this program, faultless data for the 6 Sigma program should be collected using sufficient preparation procedures. After the data were collected, a task force team should be developed, experts should be cultivated and employees should be trained as necessary. Finally, the current level of product and services should be measured and reported to all employees in the culinary division and a challenge spirit should be brought with understanding for the reason for implementation of the 6 Sigma program. In implementing the 6 Sigma program, the leadership of the top manager and the head of the culinary division is very important.

• 서비스연구
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• 제14권1호
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• pp.1-12
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• 2024

푸드테크 산업 중 서비스 로봇 시장이 커짐에 따라 외식산업의 소비자 행동의도에 영향을 끼치는 로봇 서비스의 품질이 중요하다. 식당 서빙로봇은 직원의 업무를 줄여주기도 하지만, 서비스 실패에 따른 대응이 되지 않기 때문에 고객의 불만족은 물론 직원의 업무를 늘리기도 한다. 주문과 서빙 기능 외에 서비스 품질을 높이기 위해서 직원처럼 서비스 실패 후 복구 노력, 과정의 공정성, 공감, 대응성, 확신성에 대한 기능도 요구된다. 이에 우리는 식당 서빙 서비스 실패 유형을 내적, 외적요인으로 가정하고, 서비스에 실패했을 때 직업 윤리적인 태도로 대응할 수 있도록 직업윤리적 공감모듈이 있는 서빙로봇을 개발했다. 이때 서빙로봇의 표정과 액션은 평상 서비스 모드에 실패복구 노력과 공감을 반영한 실패 모드를 추가하여 개발하였으며, 두 유형의 서비스 실패에 따른 서빙로봇의 직업 윤리적 공감 대응 여부가 로봇평가에 유의미한지를 실험하였다. 실험참가자들은 로봇 실수보다 다른 고객의 실수에 따른 서비스 실패에 더 불편해했으며, 서빙로봇의 직업윤리적 공감과 대응은 적절했다고 응답하였다. 또한 직업윤리적 공감 모듈의 장착여부에 따라 로봇 호감도는 차이가 없지만 안전성은 유의미한 차이를 보였다. 생성형 인공지능을 활용하여 직업윤리적 공감 대응 모듈을 탑재한다면, 국내 서빙로봇산업과 시장은 더욱 성장할 수 있을 것이다.

• International Journal of Advanced Culture Technology
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• 제9권4호
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• pp.18-28
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• 2021

This study surveyed how retirees' evaluation of starting food service business affects the effectiveness their new business and quality of life, based on personal factors such as entrepreneurship and business-starting capability and environmental factors by using questionnaires. Bootstrapping was carried out in order to find out factors affecting rapidly changing new business environments and retirees' initial intent to start a business so as to verify basic hypothesis about relation between retirees' evaluation of starting food service business (social, economic, and psychological effects) and the effectiveness of their new business and quality of life and confirm whether the effectiveness of the new business acts as a medium between the evaluation of starting food service business and quality of life. In addition, PLS-MGA was performed in order to verify whether the correlations among test factors can be varied according to the kind of job the target retirees had. Having examined the basic thesis, it was found that social and economic factors had significant positive effect on the effectiveness of the new business, and social and psychological factors had significant positive effect on the quality of life. Having analyzed whether the effectiveness of new business acted as a media between evaluation of starting food service business and quality of life, there was no significant effect as a medium. Having studied whether the kind of job of the retirees controlled or affected the relations among evaluation of starting food service business, effectiveness of new business and quality of life, the results were as follows: in the office job retiree group, the greater economic factor led to increase of effectiveness of new business, while social and psychological factors influenced the quality of life; In the physical labor group, the higher social factor resulted in higher effectiveness of new business, which showed significant positive effect on the quality of life. Having researched about which element is considered to be most important in starting food service business, the most important element was found to be dish/menu, followed by staff management, accounting management, business management, and service education. Having analyzed relation between accomplishment and important consideration for starting food service business, "managers with entrepreneurship," "appropriate distribution of time to prepare for starting business," and "operation of practical field education programs" showed higher importance compared to the degree of satisfaction, so it is needed to more concentrate on the above matters. This study intends to raise retirees' awareness of starting business and help them live better life based on the analysis results, and further suggest detailed mechanism and specific operations of factors affecting retirees' decision making on starting business, such that they can use the information as basic materials to make better choices that can lead to successful business.

• 한국식품영양과학회지
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• 제44권4호
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• pp.573-578
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• 2015

쌀겨층이 많아 우수한 막걸리의 제조가 용이하지 않은 가바쌀의 가공적성을 개선하기 위해 막걸리 starter를 이용하는 전통 제주방법인 급청주법을 이용하여 막걸리를 제조하고 품질 특성과 기호도 등을 조사하였다. 발효 중 전체 중량의 변화와 산도, pH, 알코올, 환원당 함량 변화 등을 조사한 결과, 엿기름을 첨가한 급청주법이 초기 당질 이용성을 높여 발효를 안정적으로 진행시키는 것을 확인하였다. 관능평가 결과 급청주법의 엿기름 최적 첨가량은 2%로 나타났으며 이를 초과하여 첨가하게 되면 최종제품의 기호도나 관능평가에 좋지 않은 결과를 가져오는 것으로 나타났다. 조미를 위한 첨가물로는 아스파탐이 가바쌀막걸리에 청량감을 부여하여 조미에 적합하였으며 가바쌀로 만들어진 막걸리의 GABA 함량이 시판 일반 막걸리에 비해 두 배 이상 높은 것으로 나타났다. 이를 통해 엿기름을 첨가하여 급청주법으로 제조 시 가바쌀의 GABA 기능성이 안정적으로 확보된 막걸리의 개발이 가능할 것으로 사료되며, 이는 쌀겨층이 많은 일반 현미를 이용한 막걸리 개발에도 중요한 정보를 제공할 것으로 기대된다.

• 한국식품저장유통학회지
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• 제21권3호
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• pp.341-349
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• 2014

본 연구에서는 건조방법(열풍건조, 원적외선건조, 진공동결건조)을 달리한 오미자의 품질 특성 및 항산화 효과를 비교 검토하여 고품질의 건조 오미자를 얻기 위한 기초자료를 제시하고자 하였다. 수분 함량 및 수분활성도(Aw)는 열풍건조 > 원적외선건조 > 진공동결건조 순으로 나타났다. pH는 건조방법에 따른 차이는 없었고, 당도는 $6.60^{\circ}Brix$로 진공동결건조 오미자가 가장 높은 값을 나타내었다. 탁도는 열풍건조 8.24 T%, 원적외선건조 0.32 T%, 진공동결건조 71.85 T%를 나타내었으며, 색도 L, a, b는 진공동결건조가 다른 건조방법에 비해 높게 나타났다. 유리당 함량은 glucose > fructose > sucrose 순으로 나타내었고, 총 유리당 함량은 진공동결건조 오미자가 5.01 g/100 g으로 가장 높은 값을 나타내었다. 항산화 활성에서 DPPH radical 소거능, ABTS radical 소거능에서는 각각 진공동결건조 오미자가 88.68%, 93.85%로 가장 높은 활성을 나타내었다. 반면 아질산염 소거능은 원적외선건조 오미자가 90.04%로 가장 높은 값을 나타내었고, 열풍건조 오미자는 88.78%, 진공동결건조 오미자가 82.58%의 순으로 활성을 나타내었다. 총페놀, 총 플라보노이드, 총 탄닌 함량에서 진공동결건조 오미자가 1633.70 mg/100 g, 351.35 mg/100 g, 514.04 mg/100 g으로 가장 높은 값을 나타내었다. 이상의 결과에서 건조방법은 오미자의 품질특성 및 항산화 효과에 유의적인 영향을 주는 것으로 나타났으며, 진공동결건조 오미자는 다른 건조방법에 비해 높은 품질 특성과 항산화 효과를 나타내었다.

• 경영정보학연구
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• 제20권1호
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• pp.1-16
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• 2018

최근 인터넷의 발전과 스마트폰 보편화에 따라 배달 애플리케이션의 이용률이 높아지면서 O2O 기반의 외식 배달 시장이 급격하게 성장하고 있다. 본 연구는 한국(배달의민족)과 중국(어러머) 배달애플리케이션의 사용성을 비교 분석하고, 국내 배달 애플리케이션의 개선 방향을 제시하는 것을 목적으로 한다. 연구 방법으로는 1차로 국내외 배달 애플리케이션의 현황을 파악하고, 2차로 피터모빌의 허니콤 모델을 재구성하여, 이를 기준으로 설문조사와 심층인터뷰 진행하였다. 사용성 평가결과를 분석하여 제안된 개선 결과는 다음과 같다. 첫째, 배달의민족의 모든 가맹업체들은 애플리케이션으로 주문이 가능해야 한다. 둘째, 장바구니에 다른 업소의 음식을 동시에 담을 수 있어야 한다. 셋째, 화면 첫 페이지에서 장바구니와 구매내역을 바로 찾아볼 수 있고 첫 페이지에 오늘의 추천 메뉴를 보여주는 것은 사용자의 편의성을 높이는 것에 도움을 준다. 넷째, 검색창을 상단에 고정하면 검색성을 높일 수 있다. 다섯째, 배달 예상 시간과 배달원의 정확한 위치를 확인할 수 있어야 한다. 마지막으로 업소 주소가 명시되고 예상 배달 가능 시간에 대한 보장이 이루어진다면 신뢰성을 높일 수 있다. 본 연구 결과를 통해 국내 배달 애플리케이션 서비스 향상에 기여하기를 기대한다.

• 동아시아식생활학회지
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• 제24권3호
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• pp.283-290
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• 2014

The present study was performed to obtain data that could be used to popularize yakju(Korean traditional rice wine) by surveying how well rice wine goes with pairing foods. The survey was given to 302 men and women living in the Seoul and Gyunggi areas and work in the food service industry. The Jeon group, Gui group, Jeongol and Jjigae group, Pyeonyuk and Bossam group, and Muchim group were selected as menu items that go well with available rice wines. The survey aimed to identify foods that go well with four rice wines with different sensory characteristics. The survey results showed that both men and women replied that rice wines with Nuruk aroma and Nuruk taste go well with the Jeon group, rice wines with sour and flower aromas and common characteristics go well with the Muchim group, and rice wines with sweet and fruit tastes go well with the Muchim group. However, men and women had different opinions on rice wines having ginseng, soil, and herbal medicine aromas. Men replied that such rice wines go well with grilled meat, whereas women replied that these rice wines go well with Pyeonyuk and Bossan groups.