• 품질경영학회지
• /
• 제44권4호
• /
• pp.983-997
• /
• 2016

Purpose: The purpose of this paper is to examine the structural relationship among leader-member exchange(LMX), empowerment, job satisfaction, organizational commitment, and customer orientation in a low-cost carrier industry. Methods: The collected data through the survey were analyzed using structure equation model analysis The sample used for the empirical analysis is a total of 231 questionnaires. Results: The results of empirical analysis are summarized as follows. First, LMX in a low-cost airline has a significant effect on empowerment, job satisfaction, and customer orientation Second, empowerment has a significant impact on organizational commitment and job satisfaction. However, it is not significantly related to customer orientation. Third, Organization Commitment has significant effect on jon satisfaction. Finally, job satisfaction has a significant impact on customer orientation. Conclusion: This paper has a contribution in that it extends the range of the academic research concerning LMX. Also this paper provides implications on effective human resource management method suitable for a Jeju-Air.

• 한국보육지원학회지
• /
• 제14권5호
• /
• pp.1-17
• /
• 2018

Objective: This study examined the relationship between child care teachers'job satisfaction, teacher-parent partnership, and teacher- child interaction in order to improve the quality of child care. Methods: Self-report questionnaires were used on 321 child care teachers and data were analyzed using descriptive statistics, Pearson correlation and Structural Equation Modeling Analysis. Results: First, significant correlations existed among variables except the relationship between payment/promotion and other variables. The results showed that child care teachers'job satisfaction had a significant and direct influence on teacher-child interaction, and teachers' job satisfaction was partially mediated by teacher-parent partnership on teacher-child interaction. Conclusion/Implications: The findings confirm that teachers' job satisfaction and teacher-parent partnership are preceding factors for positive teacher-child interaction. Significant attention should be paid to child care teachers'psychological satisfaction and teacher-parent relationships to promote the quality of child care and the positive interaction between teachers and children.

• 유통과학연구
• /
• 제11권6호
• /
• pp.51-58
• /
• 2013

Purpose - Nowadays, more than ever before, fierce competition, deep market segmentation, short product life cycles, and intensifying customer needs are putting increasing pressure on franchise's organizations to satisfy their customers by creating market-oriented relationships with and enhancing their market knowledge of them. One way that this might be achieved is by establishing deep ties (i.e., job commitment and job satisfaction) with their employees. Therefore, the purpose of this study is to examine how two important constructs of franchises' strategic efforts, LO (learning orientation) and RMO (relationship marketing orientation), affect job satisfaction, given the mediating role of job commitment. A franchise system comprises a set of contractual arrangements by which mutual obligations are performed. An organizational learning goal motivates employees to improve their abilities and master the tasks they perform. Relationship marketing, in addition, is to identify, establish, maintain, and enhance relationships with customers and other stakeholders to ensure that the objectives of all parties are met and this is done through the mutual exchange of promises. In a relationship marketing orientation, then, a firm creates, maintains, and enhances a strong relationship with its customers by sustaining long-term ties. This study was designed to examine the evolution of various theoretical approaches to franchise systems in order to determine whether theories about firms have significantly affected the franchise system. To this end, the authors developed a structural model consisting of several constructs. Previous studies have suggested that franchises' learning and relationship marketing orientations are important occupational immersion dimensions driving job satisfaction. Research design, data, methodology - We empirically tested a process of how the learning orientation and the relationship marketing orientation influence job commitment and job satisfaction using survey data drawn from 150 responding franchisees who were interviewed about their individual tendencies. Results - The results of this study provide empirical evidence that learning orientation, relationship marketing orientation, and job commitment all influence franchisees' job satisfaction. The results of this study indicate that, first, learning orientation had a significant effect on job satisfaction; second, relationship marketing orientation was positively related to job commitment; third, job commitment had a significant effect on job satisfaction. We also found that relationship marketing orientation and job satisfaction were mediated by job commitment. Conclusions - The findings of this study confirm the importance of learning orientation and relationship marketing orientation in maintaining a positive marketing relationship between franchiser and franchisee from to the perspective of the market. This indicates that franchiser support such as educational programs provided by the franchiser will help franchisees attain higher business management achievement and satisfaction. Moreover, a positive relationship between franchisees and consumers can be maintained through tie effects. Our findings also suggest that learning orientation plays a critical role in job satisfaction within the franchise system.

• The Journal of Asian Finance, Economics and Business
• /
• 제7권9호
• /
• pp.477-488
• /
• 2020

This study provides the empirical testing to test the influences of contemporary leadership styles (i.e., transactional and transformational) on job satisfaction and customer satisfaction as the mediating variable between job satisfaction and customer loyalty. The approach utilized in this study was a quantitative research design using a survey model. The participants of this study were recruited from 160 front-liners in the airline's industry in Indonesia. This study employed 160 front liners (flight attendants, reservation/ticketing, and check-in-counter officers) who worked in Branch Office/General Sales Agent of Indonesian commercial airlines. The studied airlines serve domestic routes based at Soekarno-Hatta International Airport. Furthermore, the data were examined the four developed hypotheses by using Structural Equation Modeling (SEM). The primary results are: First, in the context of job satisfaction, both leadership styles (i.e., transactional and transformational) have similar influences; Second, job satisfaction affects customer satisfaction positively and significant, Third, customer loyalty is driven by passengers' satisfaction when they are utilizing the airline services. The findings imply that the working-role encouragement is essential to maximize the productivity of front-liners to serve their customer well. This research supports on developing the general knowledge based on leadership styles in the context of the airline's industry in managing the human resources strategically.

• Human Ecology Research
• /
• 제52권2호
• /
• pp.141-150
• /
• 2014

The purpose of the present study was to determine the structural relationship among the father's participation in childcare, parenting stress, marital satisfaction, and the job satisfaction of working mothers. This study is based on the 2011 Panel Study on Korean Children, a large, population-based study conducted by the Korea Institute of Child Care and Education. The participants were 431 working mothers. To ensure the reliability and validity of the questions, descriptive statistics of the frequency, ratio, average, standard deviation, skewness, and kurtosis were obtained using SPSS 21.0. Exploratory factor, variables correlation, and reliability analysis were also performed. The structural analysis using AMOS 20.0 in the bootstrapping method was conducted to perform a path analysis among the variables and to assess the suitability of the model. A hypothetical model was proposed, which was composed of a father's participation in childcare as an exogenous variable and parenting stress, marital satisfaction, and job satisfaction of a working mother as the endogenous variables. The results of this study are as follows: First, a father's participation in childcare and the parenting stress and marital satisfaction of a working mother affect the job satisfaction of the mother. The most influential factor is marital satisfaction. Second, marital satisfaction has mediating effects between the father's participation in childcare and the parenting stress and job satisfaction of the working mother. Third, parenting stress does not affect job satisfaction.

• 한국항공운항학회지
• /
• 제15권4호
• /
• pp.64-82
• /
• 2007

In this study, the work attitude of flight attendants who were performing emotional labor, had been explored. The organizational support system had been analysed to test its effect as a moderator on increasing positive job attitudes. It was found emotional labor had influence on work attitude of flight attendants. Emotional labor consisted in this study deep acting and surface acting. First, deep acting found positively related with job satisfaction and organizational commitment, negatively related with intention to leave. Second, surface acting negatively related with job satisfaction and positively related with intention to leave. This study put organizational support systems as moderator. First, Training has moderating effect on the relationship between deep acting. Organizational support has moderating effect on the relationship between deep acting, intention to leave. Counselling has moderating effect on the relationship between deep acting, job satisfaction. Peer support has same effect on the relationship between deep acting and intention to leave.

• 가정과삶의질연구
• /
• 제26권1호
• /
• pp.107-120
• /
• 2008

The purpose of this study was to analyze the effects of human resource development on the job satisfaction and wage among employed workers. A sample of 3,578 employed workers was selected from Korea Labor Panel Data. For data analysis, t-test and multiple regression were used. The major findings were as follows: First, the employed workers who had experiences of human resource development had more certificates of job-related qualification, more employed in government-invested organization or foreign company regularly than the counterpart. Second, the employed workers' wage was affected by gender, age, educational attainment, as well as whether they had experiences of human resource development. Third, the factors that influence employed workers' job satisfaction were gender, age, educational attainment, job regularity, having certificate of job-related qualification or not, and having experiences of human resource development or not. From the findings, it can be concluded that the employed workers' wage and job satisfaction were improved by the human resource development.

• 디지털산업정보학회논문지
• /
• 제14권2호
• /
• pp.117-131
• /
• 2018

This study analyzed the personal characteristics of the SW industry workers and investigated how these individual characteristics affect the satisfaction of job satisfaction. In addition, we examined how satisfaction with these jobs varies according to satisfaction with internal control and external compensation. This study surveyed the employees of SW industry in Seoul and Daegu from September 15 to October 15, 2017. The results of this study are as follows. First, personal characteristics have a significant effect on job satisfaction. Second, extroversion, openness, friendliness and integrity have a significant effect on job satisfaction. This is consistent with the previous study (Park and Song, 2005), which suggests that people with extroversion are more likely to feel positive emotions such as joy. In addition, it is believed that open empathy has a tendency to share with others in work, and positive emotions in work have a significant influence because they show high achievement in work. A friendly person places great importance on a comfortable and harmonious relationship with others, so he builds and maintains good relationships with the members of the organization by trusting others in the organization. Third, nervousness showed no significant effect on job satisfaction. This is consistent with the previous study (Yoo, 1987) in which the more nervousness is, the more unpleasant emotions work and the more negative emotions and negative experiences occur. Fourth, personal characteristics have positive effects on job satisfaction in the moderating effects of intrinsic compensation and external compensation. There is a difference in job satisfaction due to intrinsic compensation and external compensation.

• 한국콘텐츠학회논문지
• /
• 제13권11호
• /
• pp.902-912
• /
• 2013

이 연구는 경찰공무원의 교육훈련이 직무만족 및 직무성과의 관계를 규명하는데 있다. 이 연구는 2012년 경찰교육원 교육과정 중 경비관련 직무 5개 과정에 입교한 전국 경찰관을 모집단으로 선정하고, 유의표집법을 이용하여 총 300명의 표본을 추출하였으나, 최종 분석에 사용된 사례 수는 268명이다. 자료처리는 SPSSWIN 18.0을 이용하여 요인분석, 신뢰도분석, 다중 회귀분석, 경로분석 등이다. 결론은 다음과 같다. 첫째, 경찰관의 교육훈련은 직무만족에 영향을 미친다. 즉, 업무관련성, 교육과정의 직무교육에 대한 평가가 긍정적일수록 직무만족은 높으며, 교육동기가 강할수록 교육이수 후 직무만족 또한 높다. 둘째, 경찰관의 교육훈련은 직무성과에 영향을 미친다. 즉, 업무관련성, 교육동기, 교육과정의 직무교육에 대한 평가가 긍정적일수록 직무성과 또한 높다. 셋째, 경찰관의 직무만족은 직무성과에 영향을 미친다. 즉, 교육이수 후 직무만족이 높을수록 직무성과 또한 높다. 넷째, 경찰관의 교육훈련은 직무만족 및 직무성과에 직 간접적인 영향을 미친다. 즉, 내부 직무만족은 직무교육과 직무성과를 매개하는 중요한 변수이다.

• 디지털융복합연구
• /
• 제15권11호
• /
• pp.611-620
• /
• 2017

이 연구의 목적은 휘트니스센터 지도자의 감정노동과 직무소진 및 직무만족의 관계를 규명하는 것이다. 이를 위해 인천지역 소재 휘트니스센터에서 근무하고 있는 지도자를 모집단으로 설정, 편의표본추출법을 이용하여 총 323명의 자료를 실제 분석에 사용하였다. 분석방법은 빈도분석, 확인적 요인분석, 신뢰도 검증, 구조방정식모형 분석을 실시하였다. 이를 통해 얻어진 결론은 다음과 같다. 이 연구는 휘트니스센터 지도자의 감정노동과 직무소진 및 직무만족의 관계를 실증적으로 구명하는데 목적이 있다. 이에 본 연구결과와 논의를 통해 다음과 같은 결론을 도출하였다. 첫째, 휘트니스센터 지도자의 감정노동 중 내면행위는 직무소진에 부정적인 영향을 미치는 것으로 나타났다. 둘째, 휘트니스센터 지도자의 감정노동 중 표면행위는 직무소진에 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 휘트니스센터 지도자의 직무소진은 직무만족에 부정적인 영향을 미치는 것으로 나타났다. 넷째, 휘트니스센터 지도자의 감정노동 중 내면행위는 직무만족에 긍정적인 영향을 미치는 것으로 나타났다. 다섯째, 휘트니스센터 지도자의 감정노동 중 표면행위는 직무만족에 부정적인 영향을 미치지 않는 것으로 나타났다.