• 지식경영연구
• /
• 제21권3호
• /
• pp.197-213
• /
• 2020

본 연구는 정보보호 서비스 기업의 보안 인증과 상장이 재무적 성과에 미치는 영향을 실증적으로 분석하고자 하였다. 정보보호 서비스 인증기업과 인증을 받지 않은 기업, 그리고 상장된 기업과 비 상장된 기업을 대상으로 "정보보호 서비스 인증기업" 제도의 효과를 검토하고 상장여부가 정보보호 서비스 기업의 재무적 성과에 미치는 영향을 분석하였다. 재무적 측면의 매출액, 영업이익, 이익율을 이원분산분석(two-way ANOVA)을 활용하여 성과 분석을 하였다. 본 연구에서 정보보호 서비스 인증 기업과 인증을 받지 않은 기업 간의 경영성과의 차이가 존재하는지 검정한 결과는 매출액, 영업이익, 이익율 등의 재무적 성과에서 정보보호 서비스 인증 기업이 인증을 받지 않은 상장 기업과 비 상장기업보다 양호한 경영성과를 보여 정보보호 서비스 인증 제도가 재무적 성과에 영향을 미치는 것으로 나타났다. 본 연구의 시사점은 정보보호 서비스 인증기업 제도가 정보보호 서비스 기업의 재무적 성과에 영향을 준다는 사실이다. 본 연구의 결과는 미래의 정보보호 산업을 활성화 시키기 위해서 정보보호 서비스 산업에 대한 무리한 정부 규제를 자제함으로써 성장 가능성이 높은 정보보호 서비스 기업을 육성하는 보안 정책의 기초자료로 활용될 수 있을 것이다.

• 한국IT서비스학회지
• /
• 제21권3호
• /
• pp.1-25
• /
• 2022

The financial MyData service has implemented in January 2022 and launched 45 services by banks, securities, credit cards and fintech companies. This study applied the Q methodology, to identify the user types of MyData services and compared the perceptions of employees of financial institutions who plan and develop the MyData services. There are three types of MyData service users: active users, limited users who focus on consumption and asset status inquiry, and sensitive users for personal information. There were two types of recognition of financial company employees. One is the active user support other is the sensitive user for personal information support. The analysis of subjective perceptions can be used as a reference for establishing a company's MyData service marketing strategy and establishing related policies to improve the MyData ecosystem.

• Journal of Information Technology Applications and Management
• /
• 제30권5호
• /
• pp.83-105
• /
• 2023

The purpose of this study was to investigate the impact of investment fund attributes such as fund product characteristics, returns on fund investment (ROI), internal controls, and after service on fund investor behavior based on investment information technology. In addition, we also examined how customers reinvest through emotional immersion, company trust and company satisfaction of investment firms in the context of fund investment. First, empirical results show that fund product characteristics, returns on fund investment, and financial firms' internal controls and after service act as signals to fund investors to shape their reinvestment intentions. Second, while investors are generally perceived to be interested only in investment returns, this study also shows that they consider both fund product characteristics and fund investment returns, which are core attributes of funds, as well as financial firms' internal control and after service, which are non-core attributes. Third, we find that company trust is an important factor in investors' reinvestment intentions, showing that investors are more likely to reinvest in a fund if they perceive the financial firm to be trustworthy and reliable. Finally, these findings emphasize that investors consider not only tangible aspects of fund products, such as fund product characteristics and returns on fund investment, but also intangible factors, such as financial firms' internal control and after service, and trustworthiness. Taken together, another implication is that the more advanced the investment information technology of financial firms, the more trust, satisfaction, immersion, and reinvestment intentions of investors will increase.

• 복식문화연구
• /
• 제24권2호
• /
• pp.248-262
• /
• 2016

Most Korean companies in the fashion industry are SMEs, and the role of the CEO and management ownership is important for enhancing the firm's competence and developing strategies. The study aims to examine the effect of management ownership on company financial growth. In particular, the study focuses on the moderating effect of company age and size on Korean fashion SMEs' financial outcomes. Financial data based on company financial statements from 2012 to 2014 was collected by the Data Analysis, Retrieval and Transfer System of Korea's Financial Supervisory Service. A total of 295 companies' (domestic fashion businesses) data was analyzed by the bootstrap method. The median sales value in the financial year 2014 was 47,492,403,958 KRW, and the company size was divided by it. The companies were in business for an average of 20 years. According to the results, the management ownership had a negative effect on Compound Annual Growth Rate (CAGR) for the three-years, and the relationship between the two variables was moderated by company age. Additionally, the interaction effect of management ownership and company age on 3-CAGR was also moderated by company size. When the companies had spent only a few years in business, a negative effect of management ownership for small firms and a positive effect of management ownership on financial growth for medium firms were found. These results suggest that small companies starting business need to manage their company governance structure to make flexible decisions, and after retaining financial growth, the companies can expand their businesses based on strong ownership.

• 한국콘텐츠학회논문지
• /
• 제16권3호
• /
• pp.742-759
• /
• 2016

본 연구는 금융투자회사에서의 서비스진정성과 서비스품질 차원이 고객 만족, 고객충성도에 미치는 영향을 확인하고 고객신뢰의 매개효과를 검증하고자 하였다. 이를 위해 금융투자회사 이용경험이 있는 고객을 대상으로 수집한 자료를 SPSS18.0 및 AMOS18.0 통계패키지를 이용하여 검증하였다. 분석결과는 다음과 같다. 첫째, 서비스 진정성 중 서비스과정진정성은 고객만족과 정의 유의한 관계가 확인되었고, 고객지향진정성은 신뢰를 매개로 고객만족에 유의한 영향을 미쳤다. 둘째, 서비스품질 5개 차원 중 반응성을 제외한 유형성, 신뢰성, 확신성, 공감성은 고객만족에 유의한 영향을 미쳤고, 공감성이 가장 높은 영향력을 보여주었다. 셋째, 고객신뢰, 고객만족, 고객충성도의 관계에서 고객신뢰는 고객만족과, 고객만족은 고객충성도와 유의한 관계를 보였으나, 고객신뢰와 고객충성도간에는 유의한 관계가 없었다. 따라서 금융투자회사는 서비스진정성과 서비스품질 제고를 통해 기존 충성고객과의 관계유지 및 신뢰도 제고를 위한 마케팅전략을 제고해야 할 필요가 있을 것이다.

• 한국IT서비스학회지
• /
• 제8권3호
• /
• pp.1-14
• /
• 2009

Due to economic turbulence and fierce competition in the IT service industry, companies have been seeking breakthrough of offerings by investing in research and development (R&D). This paper aims to examine the impact of R&D expenditure size on financial performance focusing on Korean IT service companies. The expected growth rate of revenue and net profit in the upcoming two years were analyzed based on three groups according to different R&D expenditure rates using collected data from 100 of IT service companies. Unlike our presumptions, our finding presents a non-significant relationship between the R&D expenditure size and companies' financial performance. An interesting result among others is that all companies invested in R&D strongly believe there will be an increase of their financial performance in the future.

• 한국경영과학회지
• /
• 제41권1호
• /
• pp.1-19
• /
• 2016

While previous studies on service failures mainly focused on general services, this study examines the effects of failed financial services on the psychological process and behavioral responses of consumers. The important factors of financial service (relational benefits, convenience, branch satisfaction, product diversity, company stability, and product profitability) are regarded as antecedents in our model. We study how each factor of failed financial service affects the negative emotions of consumers through the attribution process and how these arising emotions influence their behavioral responses. Through path analysis, this study shows that failure of service factors of relational benefits, branch satisfaction, and convenience induces disappointment, with the mediation effect of external attribution. Meanwhile, failure of service factors of product diversity and product profitability induces regret, with the mediation effect of internal attribution. Disappointment leads to complaint behavior, and regret leads to switching behavior. Unlike previous studies, the present one considers the important factors of financial service and their effects on the affective and behavioral responses of consumers.

• 한국경영과학회지
• /
• 제36권4호
• /
• pp.63-79
• /
• 2011

In this research, we have investigated the impact of servitization on firm value focused on Fortune 500 company's alliance announcement. The Firms are categorized to understand the impact of servitization and productization. The data includes Fortune 500 companies (2009, USA). Samples used for the hypothesis tests consist of 1,057 American companies that are opened on NYSE and NASDAQ, for the years 1990 through 2010. We test four research hypotheses based upon the various theoretical perspectives in servitization. The market is selective in reacting to alliance category; service company ${\rightarrow}$ manufacturing company, service company ${\rightarrow}$ service company. The findings show that alliance is significant between service company and manufacturing company. Also, the result shows significant relationship inter-service company's alliance. We have a significant relationship between company's alliance announcement and the market value of firms and shows significant AR in financial performance. Finally, this study presents implications for manufacturing companies that pursue service-led expansion as a strategic approach and are seeking to improve market value through alliance, partnership and cooperation. Continual effort must be placed to sustain market value of the firms.

• 한국데이타베이스학회:학술대회논문집
• /
• 한국데이타베이스학회 2010년도 춘계국제학술대회
• /
• pp.127-139
• /
• 2010

Until now, systems in financial companies have been constructed and operated based on great mainframe proved being stability. But it has had many disadvantages since they only implement maintenance adding and changing function. So they need construction of new systems(development of critical application, integration of various service channel, management of customer data). In spite of great construction costs and high risk, it is necessary that they construct e-financial system. Nowadays financial institutions must actively offer services to customers. In other words, the key of service is being moved from providers to customers. In oder to develop and sell new products in a timely manner, integrated management about appropriate and valid customer data is needed. And new system that covers expanded area of work is needed since the original parts of the area is being broken gradually. In this paper, we search construction processes of e-financial system of Nonghyup to respond to new financial environment flexibly and actively, concrete contents about innovation activities of e-financial system and the cases of service utilization. Also, we suggest the development direction of e- financial system for Nonghyup following day.

• The Journal of Asian Finance, Economics and Business
• /
• 제7권12호
• /
• pp.1005-1015
• /
• 2020

This paper aims to propose a Comprehensive Decision Support Model to evaluate retail companies' financial performance traded on the Vietnam Stock Exchange Market. The financial performance has been examined in terms of the valuations ratios, profitability ratios, growth rates, liquidity ratios, efficiency ratios, and leverage ratios. The data of twelve companies from the first quarter to the fourth quarter of 2019 and the first quarter of 2020 were employed. The weights of 18 chosen financial ratios are calculated by using the Standard Deviation method (SD). Grey Relational Analysis technique was applied to obtain the final ranking of each company in each quarter. The results showed that leverage ratios have the most significant impact on the retail companies' financial performance and gives some long-term investment recommendations for stakeholders and indicated that the Taseco Air Services Joint Stock Company (AST), Mobile World Investment Corporation (MWG), and Cam Ranh International Airport Services Joint Stock Company (CIA) are three of the top efficient companies. The three of the worst companies are Viglacera Corporation (VGC), Saigon General Service Corporation (SVC), and HocMon Trade Joint Stock Company (HTC). Furthermore, this study suggests that the GRA model could be implemented effectively to ranking companies of other industries in the future research.