• 제목/요약/키워드: Face-to-face Service

검색결과 751건 처리시간 0.026초

비대면 교육 환경에서 온라인 협업 툴 사용의도에 영향을 미치는 요인에 관한 연구 (A Study on Factors Affecting Intention to Use Online Collaboration Tools for the Non-Face-to-Face Educational Environment)

  • 서재이;안선주;최정일
    • 품질경영학회지
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    • 제50권3호
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    • pp.571-591
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    • 2022
  • Purpose: The purpose of this study is to examine the factors affecting the intention to use online collaboration tools for non-face-to-face educational environment in the perspective of the learners. Methods: For empirical analysis, the survey of this study was administered with data that were limited to experienced learners using online collaboration tools such as Google Docs, Allo, Padlet, and Slido in online education environments such as Zoom, Webex, MS Teams, etc. and valid 400 data were analyzed by SPSS(ver 22.0) and R(ver 4.1.0) program package. Results: The results of empirical analysis showed that performance expectancy were found to have an effect on reliability of system quality, empathy of service quality, playfulness and informativity of content quality among the characteristics of online collaboration tools. On the other hand, it was found that the security of system quality, responsiveness of service quality, and extroversion of user personality characteristics did not affect. It was analyzed that playfulness had the greatest positive effect, followed by informativity, empathy, and reliability. Among the characteristics of online collaboration tools, it was found that the reliability and security of system quality and informativity of content quality had an effect on the effort expectancy. It was analyzed that informativity has the greatest influence, followed by security and reliability. Conclusion: This study is meaningful in that it examines the perspectives of users and learners, who can be said to be the end customers of online collaboration tools. Based on the results of this study, it is expected that not only platform operators that provide online collaborative tools, but also providers that use online collaboration tools will have a significant impact on the development of edutech and infrastructure in the educational environment.

체면 관점에서 본 동서양 소비자들의 소비행동에 관한 고찰: 비교문화 접근방법 (An Investigation of Chemyon on Consumption Behavior of Asian and Western Consumers: Cross-Cultural Comparative Approach)

  • 김영두
    • 산경연구논집
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    • 제10권5호
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    • pp.37-47
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    • 2019
  • Purpose - It is well known that chemyon, referred to by Westerners as face, naturally penetrates the daily life of Asians and influences their cognition, emotion, and behavior. Studies related to chemyon have been conducted in marketing and consumer behavior fields (e.g., luxury products or brands, service failure and recovery, brand preferences, consumer decision making, wedding ceremony, gift giving). A bulk of studies demonstrate that chemyon influences consumption behavior in Asian consumers. Although chemyon significantly influences consumption behavior of Asian consumers, it is also a cultural phenomenon that is not completely explained within the Western viewpoint. Whereas a number of researchers have approached cross-cultural studies of Asian and Western consumers, a limited number of studies have examined it from the perspective of chemyom. The purpose of this study is to compare the phenomenon that chemyon (face) not only affects the consumption behavior of Asia and the West universally (pan-culturally), but also distinctively (culture-specifically). That is, the purpose of this study is to describe that chemyon (face) is not only a culture-specific phenomenon but also a universal phenomenon in the consumption behavior of Asian and Western consumers, even though the extent that chemyon (face) impacts consumption behavior is differentiated. This study aims to understand commonalities and differences between Asian and Western consumption behavior in terms of chemyon (face), and to suggest how to enhance marketing effectiveness in a global market based on understanding the consumption behavior of Asia and the West. Research design, data, and methodology - Using systematic literature review and meta-analysis, this study investigates consumption behavior of Asian and Western consumers from the perspective of chemyon (face). Systematic literature review was used to compare face (chemyon) consumption of Western consumers with that of Asian consumers. To verify systematic literature review, meta-analysis was also accomplished. Results - First, the influence of face (chemyon) on consumption behavior is observed in Western consumers as well as Asian consumers. Second, Asian consumers are more influenced by face (chemyon) than Western consumers. Conclusions - Overall, chemyon (face) can affect the consumption behavior of Asians as well as the consumption behavior of Westerners.

3D-printed Face Shields for Healthcare Professionals Battling COVID-19 Pandemic

  • Kim, Gyeong-Man;Assefa, Dawit;Kang, Joon Wun;Gebreyouhannes, Esayas
    • 적정기술학회지
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    • 제6권2호
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    • pp.226-237
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    • 2020
  • As the number of reported COVID-19 cases rises around the world, regions affected by the virus are taking serious measures to contain its spread. Face shields are one of the highest-need personal protective equipment (PPE) during COVID-19 pandemic. Beyond traditional face masks, as known cases of the coronavirus soar, currently there is a significant shortage of face shields around the world. In response, the protective face shields were designed and fabricated with open-source 3D modelling software and 3D printing technology, respectively. Our face shield consisted of two parts only; a reusable 3D printed headband and a visor made of transparent plastic sheet, as barrier. The resulting 3D printed face shields are affordable, lightweight, one-size-fits-most and ready-to-wear with minimal assemblies, and go on easily over glass, goggle and face mask. To ensure being donated to the healthcare professionals without risk infected by any pathogens, the 3D printed face shields were successfully be disinfected with ultraviolet germicidal irradiation (UVGI dosage of 1000 mJ/cm2) and 70% alcohol. For routine disinfection a UVGI chamber was designed and optimized to provide uniform UV-C illumination with an appreciated fluence for complete decontamination. More than 1,000 face shields were produced already and donated to the special hospitals for COVID-19 patients, quarantines, government and medical agencies in Ethiopia as well as in East-African countries. With certainty, our intention goes beyond the hospitals and other first responders, but not limited for all those who have to stay in the service or be in contact with many other people in the time of COVID-19 pandemic.

서비스 로봇을 위한 감성인터페이스 기술 (Emotional Interface Technologies for Service Robot)

  • 양현승;서용호;정일웅;한태우;노동현
    • 로봇학회논문지
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    • 제1권1호
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    • pp.58-65
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    • 2006
  • The emotional interface is essential technology for the robot to provide the proper service to the user. In this research, we developed emotional components for the service robot such as a neural network based facial expression recognizer, emotion expression technologies based on 3D graphical face expression and joints movements, considering a user's reaction, behavior selection technology for emotion expression. We used our humanoid robots, AMI and AMIET as the test-beds of our emotional interface. We researched on the emotional interaction between a service robot and a user by integrating the developed technologies. Emotional interface technology for the service robot, enhance the performance of friendly interaction to the service robot, to increase the diversity of the service and the value-added of the robot for human. and it elevates the market growth and also contribute to the popularization of the robot. The emotional interface technology can enhance the performance of friendly interaction of the service robot. This technology can also increase the diversity of the service and the value-added of the robot for human. and it can elevate the market growth and also contribute to the popularization of the robot.

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누설 저감을 위한 75톤급 터보펌프 개량형 미케니컬 페이스실 개발 (Development of Mechanical Face Seal in 75-tonf Turbopump for Leakage Reduction)

  • 배준환;곽현덕;이창훈;최종수
    • Tribology and Lubricants
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    • 제36권2호
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    • pp.75-81
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    • 2020
  • In this paper, we present an experimental investigation of the leakage and endurance performances of mechanical face seals in a 75-tonf turbopump for the Korea Space Launch Vehicle II first-stage engine. A mechanical face seal is used between the fuel pump and turbine to prevent mixing of the fuel and turbine gas. However, excessive leakage occurs through the carbon attached to the mechanical face seal bellows. To reduce this leakage, we redesign the mechanical face seal such that the contact area between the fuel and carbon is reduced, height of the carbon nose is reduced, and stiffness of the bellows is increased. Then, we conduct static and dynamic leakage tests and endurance tests to compare the performances of the original and modified mechanical face seals. The investigation of the leakage of the old and new mechanical face seals confirms that the leakage performance is significantly improved, by 80%, in the new design in comparison with the old design. The endurance tests demonstrate that the average wear rate of carbon in the new mechanical face seal is 0.1094 ㎛/s. The service lifetime is predicted to be 4,200 s, which is 28 times greater than the requirement. Finally, we present a new mechanical face seal in a 75-tonf turbopump, and perform a validation test in the real-propellant test facility at the NARO Space Center. Based on the test results, we can confirm that the modified mechanical face seal works well under real operating conditions.

코로나 19 극복을 위한 도서관 온라인서비스 활성화 방안에 관한 연구 (A Study on the Activation Measures of Library's Online Services to Overcome COVID-19)

  • 노영희;강필수;김윤정
    • 한국도서관정보학회지
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    • 제51권4호
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    • pp.185-210
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    • 2020
  • 도서관은 코로나 19와 같은 예기치 못한 위기에 직면하게 되었으며, 이에 대한 대응 전략으로 비대면 온라인서비스를 강화하였다. 이에 본 연구에서는 급격하게 변화하는 외부환경 변화와 현재의 위기를 극복하기 위한 방안을 제시하고자 하였다. 이를 위해 통합사이트로 서비스되는 공공도서관 288개관의 홈페이지를 대상으로 자료검색과 전자도서관, 도서관서비스, 문화행사, 열린공간에 대한 운영 현황을 조사하였으며, 분석 및 파악하였다. 이를 기반으로 공공도서관의 온라인서비스가 포스트 코로나 시대에 어떠한 의미를 지니며 시사점은 무엇인지를 파악하였다. 그 결과, 첫째, 비대면 문화의 확산에 따른 온라인 자료검색 서비스 이용률 증가, 둘째, 전자도서관의 서비스 확대, 셋째, 비대면, 온라인 서비스 다양화, 넷째, 온라인 문화행사 서비스 확대, 다섯째, 열린공간 서비스 다양화, 여섯째, 출입 기반 무인 대출반납 인공지능 시스템 도입과 일곱째, VR, AR 및 MR을 통한 체험형 문화 지원 서비스 및 교육 콘텐츠 확대를 제안하였다. 향후, 타 관종의 도서관에서 이루어지는 온라인서비스 현황과 코로나 시대의 도서관 서비스 유형과 사례연구를 통하여 앞으로의 도서관 비대면 서비스 방향을 모색하는 연구가 진행되어야 할 것으로 보인다.

COVID-19로 인한 장애 아동의 가정운동 프로그램에 관한 부모들의 인식 조사 (A Survey of Parents Perceptions of Home Exercise Program for Children with Disabilities Caused by COVID-19)

  • 박철만;김명철
    • 대한통합의학회지
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    • 제9권4호
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    • pp.225-235
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    • 2021
  • Purpose: Since coronavirus disease 2019 (COVID-19) spread around the world, non-face-to-face services have emerged as the new normal. The functioning of children with developmental disabilities and cerebral palsy improves when parents, therapists, and institutions cooperate. We aimed to investigate the difficult environment of pediatric physical therapy caused by COVID-19, and grasp parents' perceptions of home exercise programs. We intend to design home exercise programs for pediatric treatment in the future and create a non-face-to-face pediatric rehabilitation service system based on our findings. Methods: The first survey was conducted on 30 parents who had children with cerebral palsy and developmental disabilities. It was produced after consultation with relevant experts and discussion with the research team, based on a survey conducted in a previous study. The second survey was produced by revising and supplementing the opinions of parents who completed the first survey and consulting experts. Thereafter, an online survey was conducted on 118 parents who had children with cerebral palsy and developmental disabilities. Results: 61.01 % of the parents reported that they were anxious or afraid for their children to be treated for infectious diseases. 83.90 % of the parents reported that the role of parents had increased. 50.00 % of the parents complained of a lack of skill. 85.59 % of the parents reported that they needed a home exercise program provided by the organization. As a non-face-to-face exercise management method, 35.59 % of the parents wanted a real-time video recording electronically mailed to them, and 34.75 % wanted real-time education using video conferencing programs such as zoom. Conclusion: The threat of COVID-19 has further emphasized the importance of social cooperation and management, leading organizations to enter a new era of non-face-to-face rehabilitation services. It is necessary to collect and systematize related studies to reflect more diverse opinions and improve the perceptions of therapists and parents.

사용자 중심의 공공서비스를 위한 디지털 정부 서비스디자인 개선방안 연구 (A Study on the Design Improvement of Digital Government for User-Centered Public Services in Korea)

  • 이은숙;차경진
    • 한국IT서비스학회지
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    • 제20권5호
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    • pp.137-146
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    • 2021
  • Recently, public participation in government policy design has been further expanded and public services perceived by users are expanding. At this time, the role of the digital government and the direction of the service to be pursued are user-centered, and above all, it is necessary to focus on the keywords of pre-emptive, preventive, and customized. In order to propose service quality improvement in the public sector, service user-centered classification and monitoring are integrated and the usability of government documents is improved. It is necessary to identify the needs of whether to provide a path for public participation. In the post-corona era, people are accessing quarantine information from the digital government every day. The government should proactively respond to the acceleration of digital transformation and the non-face-to-face demands of the people who experience non-face-to-face daily life. In order to evolve into a smart organization along with the innovation promotion plan and to provide customized services, it is necessary to use existing guides for institutional and technical improvement, along with new technology and data-based analysis, to strive for change management. The government should seek counter-measures that have advanced one step ahead by incorporating new high-tech IT with user-centered necessary services. This study aims to derive improvement plans to provide user-centered digital government service design when designing public services and collecting public opinions. Based on the e-government development model research and the existing research on user-centered service design in the public sector, institutional and technical measures are provided for the improvement of digital government service design.

ICT를 활용한 만성질환관리 시범사업 참여자의 공복혈당수치 변화에 영향을 미치는 요인 (Factors Influencing Changes in Fasting Blood Sugar Level of Participants in Primary Care Chronic Disease Management Pilot Project using ICT)

  • 하유희;진기남;정재연;최화영
    • 한국병원경영학회지
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    • 제26권1호
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    • pp.42-54
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    • 2021
  • The purpose of this study is to analyze that ICT-based primary health care affects clinical changes of participants in the primary care chronic disease management pilot project using ICT medical care. Customized health information data, provided by National Health Insurance Service, was used for the analysis. The study targeted a total of 676 people that participated in primary care chronic disease management pilot project using ICT medical care from 2017 to 2018. Hierarchical regression was used to test three model. First, there were many subjects who used face-to-face consultation and non-face-to-face consultation(messaging), but less than half of patients using non-face-to-face consultation(telephone). Second, after participating in the pilot project, the fasting blood sugar level decreased. Third, the clinical condition of the subjects appeared to be an important factor in controlling blood sugar levels. Finally, patients using the non-face-to-face consultation(messaging) had reduced blood sugar levels after participating in the project. This results imply that non-face-to-face consultation is effective in reducing fasting blood sugar level with hospital intervention, and there are effects of the primary care chronic disease management project using ICT.

An Automatic Face Hiding System based on the Deep Learning Technology

  • Yoon, Hyeon-Dham;Ohm, Seong-Yong
    • International Journal of Advanced Culture Technology
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    • 제7권4호
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    • pp.289-294
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    • 2019
  • As social network service platforms grow and one-person media market expands, people upload their own photos and/or videos through multiple open platforms. However, it can be illegal to upload the digital contents containing the faces of others on the public sites without their permission. Therefore, many people are spending much time and effort in editing such digital contents so that the faces of others should not be exposed to the public. In this paper, we propose an automatic face hiding system called 'autoblur', which detects all the unregistered faces and mosaic them automatically. The system has been implemented using the GitHub MIT open-source 'Face Recognition' which is based on deep learning technology. In this system, two dozens of face images of the user are taken from different angles to register his/her own face. Once the face of the user is learned and registered, the system detects all the other faces for the given photo or video and then blurs them out. Our experiments show that it produces quick and correct results for the sample photos.